Telstra Call Back Service

Recently I changed back to Telstra.

As I don't use voice mail, etc Telstra offer a free missed call service

Does anyone know of a way of turning this off too?

Or is it a call Telstra?

Ta

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› See More: Telstra Call Back Service

> Recently I changed back to Telstra.
>
> As I don't use voice mail, etc Telstra offer a free missed call service
>
> Does anyone know of a way of turning this off too?
>
> Or is it a call Telstra?

Haha
Call them and tell them to turn it off, which they will gladly do for you.
BUT, in about a month or so it will be on again. Been there, done that.

"Two Bob" <[email protected]> wrote in message
news:[email protected]...
>> Recently I changed back to Telstra.
>>
>> As I don't use voice mail, etc Telstra offer a free missed call service
>>
>> Does anyone know of a way of turning this off too?
>>
>> Or is it a call Telstra?
>
> Haha
> Call them and tell them to turn it off, which they will gladly do for you.
> BUT, in about a month or so it will be on again. Been there, done that.

http://www.tio.com.au will sort it out if Telstra refuse



--
Posted via a free Usenet account from http://www.teranews.com

On Jun 5, 3:44 pm, "Simon Gronow" <[email protected]> wrote:
> Recently I changed back to Telstra.
>
> As I don't use voice mail, etc Telstra offer a free missed call service
>
> Does anyone know of a way of turning this off too?
>
> Or is it a call Telstra?
>
> Ta

Set divert on Busy to 0418 707310 (which is a recording of Busy Tone)
Set Divert on No Answer/Unreachable to 0418 707 307 (which is RVA
Mobile out of range)

Front of House *should* remove Default Call Forward for you, but the
above will achieve the same thing.

Good Luck.

Ta


<[email protected]> wrote in message
news:[email protected]...
> On Jun 5, 3:44 pm, "Simon Gronow" <[email protected]> wrote:
>> Recently I changed back to Telstra.
>>
>> As I don't use voice mail, etc Telstra offer a free missed call service
>>
>> Does anyone know of a way of turning this off too?
>>
>> Or is it a call Telstra?
>>
>> Ta
>
> Set divert on Busy to 0418 707310 (which is a recording of Busy Tone)
> Set Divert on No Answer/Unreachable to 0418 707 307 (which is RVA
> Mobile out of range)
>
> Front of House *should* remove Default Call Forward for you, but the
> above will achieve the same thing.
>
> Good Luck.
>

>>> Recently I changed back to Telstra.
>>>
>>> As I don't use voice mail, etc Telstra offer a free missed call service
>>>
>>> Does anyone know of a way of turning this off too?
>>>
>>> Or is it a call Telstra?
>>
>> Haha
>> Call them and tell them to turn it off, which they will gladly do for
>> you. BUT, in about a month or so it will be on again. Been there, done
>> that.
>
> http://www.tio.com.au will sort it out if Telstra refuse

They never refuse, they just reinstate it a month or two later. TIO wouldnt
be bothered with such trivial nonsense.

[email protected] wrote:
> On Jun 5, 3:44 pm, "Simon Gronow" <[email protected]> wrote:
>> Recently I changed back to Telstra.
>>
>> As I don't use voice mail, etc Telstra offer a free missed call service
>>
>> Does anyone know of a way of turning this off too?
>>
>> Or is it a call Telstra?
>>
>> Ta
>
> Set divert on Busy to 0418 707310 (which is a recording of Busy Tone)
> Set Divert on No Answer/Unreachable to 0418 707 307 (which is RVA
> Mobile out of range)
>
> Front of House *should* remove Default Call Forward for you, but the
> above will achieve the same thing.
>
> Good Luck.
>

Will that incur call costs for diversion?

<[email protected]> wrote in message
news:[email protected]...
> On Jun 5, 3:44 pm, "Simon Gronow" <[email protected]> wrote:
>> Recently I changed back to Telstra.
>>
>> As I don't use voice mail, etc Telstra offer a free missed call service
>>
>> Does anyone know of a way of turning this off too?
>>
>> Or is it a call Telstra?
>>
>> Ta
>
> Set divert on Busy to 0418 707310 (which is a recording of Busy Tone)
> Set Divert on No Answer/Unreachable to 0418 707 307 (which is RVA
> Mobile out of range)

Dont fark with all that

Just ask for CNSDIS2 to be put on

On Jun 7, 12:27 am, Graeme Willox <[email protected]> wrote:
> [email protected] wrote:
> > On Jun 5, 3:44 pm, "Simon Gronow" <[email protected]> wrote:
> >> Recently I changed back to Telstra.
>
> >> As I don't use voice mail, etc Telstra offer a free missed call service
>
> >> Does anyone know of a way of turning this off too?
>
> >> Or is it a call Telstra?
>
> >> Ta
>
> > Set divert on Busy to 0418 707310 (which is a recording of Busy Tone)
> > Set Divert on No Answer/Unreachable to 0418 707 307 (which is RVA
> > Mobile out of range)
>
> > Front of House *should* remove Default Call Forward for you, but the
> > above will achieve the same thing.
>
> > Good Luck.
>
> Will that incur call costs for diversion?- Hide quoted text -
>
> - Show quoted text -

Those RVAs don't give an answer signal, so charging never starts.
But, removal of Default Call Forward is the preferred option.

I hadn't had problems with MessageBank or Call Notification Service
(CNS) being reapplied to my mobile service until recently. Both of
these annoying 'features' were automatically reapplied by Telstra's
system when I moved my phone number to a casual plan, and then again
when I took the number from the casual plan to Telstra prepaidplus.

On Friday I phoned the Telstra prepaidplus line and (after tolerating
the voice recognition system) told the customer service rep (CSR) I
wasn't happy and asked for the MessageBank and CNS to be turned off,
and for a small credit to cover the cost of retrieving a MessageBank
message (since I hadn't wanted or asked for the MessageBank service but
had felt it necessary to retrieve the message in case it was
important). The CSR was happy to do all of this for me, and in fact
gave me a significantly larger credit than I'd asked for, and explained
that MessageBank and CNS had probably gone back on to the service when
the service had gone from a casual plan to prepaidplus.

Michael J wrote:
> Just ask for CNSDIS2 to be put on

Thanks Michael for this pointer. I enquired about this. For other
readers who don't know what this is (as I didn't), the CSR said this is
the code they apply to a mobile service that simply means 'No CNS'.

"Sean Vickery (remove the smeared raiders to email)"
<[email protected]> wrote in message
news:466b1e4e$0$514$61c65585@uq-127creek-reader-03.brisbane.pipenetworks.com.au...
>I hadn't had problems with MessageBank or Call Notification Service (CNS)
>being reapplied to my mobile service until recently. Both of these annoying
>'features' were automatically reapplied by Telstra's system when I moved my
>phone number to a casual plan, and then again when I took the number from
>the casual plan to Telstra prepaidplus.

Moving to prepaid is the equivalent of a new activation, thats why

> On Friday I phoned the Telstra prepaidplus line and (after tolerating the
> voice recognition system) told the customer service rep (CSR) I wasn't
> happy and asked for the MessageBank and CNS to be turned off, and for a
> small credit to cover the cost of retrieving a MessageBank message (since
> I hadn't wanted or asked for the MessageBank service but

No one forced you to dial in to retrieve it

> important). The CSR was happy to do all of this for me, and in fact gave
> me a significantly larger credit than I'd asked for, and explained that
> MessageBank and CNS had probably gone back on to the service when the
> service had gone from a casual plan to prepaidplus.
>
> Michael J wrote:
>> Just ask for CNSDIS2 to be put on
>
> Thanks Michael for this pointer. I enquired about this. For other readers
> who don't know what this is (as I didn't), the CSR said this is the code
> they apply to a mobile service that simply means 'No CNS'.

Yep.

On Jun 10, 7:40 am, "Sean Vickery (remove the smeared raiders to
email)" <[email protected]> wrote:
> I hadn't had problems with MessageBank or Call Notification Service
> (CNS) being reapplied to my mobile service until recently. Both of
> these annoying 'features' were automatically reapplied by Telstra's
> system when I moved my phone number to a casual plan, and then again
> when I took the number from the casual plan to Telstra prepaidplus.
>
> On Friday I phoned the Telstra prepaidplus line and (after tolerating
> the voice recognition system) told the customer service rep (CSR) I
> wasn't happy and asked for the MessageBank and CNS to be turned off,
> and for a small credit to cover the cost of retrieving a MessageBank
> message (since I hadn't wanted or asked for the MessageBank service but
> had felt it necessary to retrieve the message in case it was
> important). The CSR was happy to do all of this for me, and in fact
> gave me a significantly larger credit than I'd asked for, and explained
> that MessageBank and CNS had probably gone back on to the service when
> the service had gone from a casual plan to prepaidplus.
>
> Michael J wrote:
> > Just ask for CNSDIS2 to be put on
>
> Thanks Michael for this pointer. I enquired about this. For other
> readers who don't know what this is (as I didn't), the CSR said this is
> the code they apply to a mobile service that simply means 'No CNS'.

CNS= CALLBACK NOTIFICATION SERVICE. DIS= DISABLE

On Jun 10, 7:40 am, "Sean Vickery (remove the smeared raiders to
email)" <[email protected]> wrote:
> I hadn't had problems with MessageBank or Call Notification Service
> (CNS) being reapplied to my mobile service until recently. Both of
> these annoying 'features' were automatically reapplied by Telstra's
> system when I moved my phone number to a casual plan, and then again
> when I took the number from the casual plan to Telstra prepaidplus.
>
> On Friday I phoned the Telstra prepaidplus line and (after tolerating
> the voice recognition system) told the customer service rep (CSR) I
> wasn't happy and asked for the MessageBank and CNS to be turned off,
> and for a small credit to cover the cost of retrieving a MessageBank
> message (since I hadn't wanted or asked for the MessageBank service but
> had felt it necessary to retrieve the message in case it was
> important). The CSR was happy to do all of this for me, and in fact
> gave me a significantly larger credit than I'd asked for, and explained
> that MessageBank and CNS had probably gone back on to the service when
> the service had gone from a casual plan to prepaidplus.
>
> Michael J wrote:
> > Just ask for CNSDIS2 to be put on
>
> Thanks Michael for this pointer. I enquired about this. For other
> readers who don't know what this is (as I didn't), the CSR said this is
> the code they apply to a mobile service that simply means 'No CNS'.

I hope the CSR checked to make sure that there are no diversions set
on your service when disabling CNS.

On Jun 10, 3:13 pm, "Michael J" <[email protected]> wrote:
> "Sean Vickery (remove the smeared raiders to email)"<[email protected]> wrote in message
>
> news:466b1e4e$0$514$61c65585@uq-127creek-reader-03.brisbane.pipenetworks.com.au...
>
> >I hadn't had problems with MessageBank or Call Notification Service (CNS)
> >being reapplied to my mobile service until recently. Both of these annoying
> >'features' were automatically reapplied by Telstra's system when I moved my
> >phone number to a casual plan, and then again when I took the number from
> >the casual plan to Telstra prepaidplus.
>
> Moving to prepaid is the equivalent of a new activation, thats why
>
> > On Friday I phoned the Telstra prepaidplus line and (after tolerating the
> > voice recognition system) told the customer service rep (CSR) I wasn't
> > happy and asked for the MessageBank and CNS to be turned off, and for a
> > small credit to cover the cost of retrieving a MessageBank message (since
> > I hadn't wanted or asked for the MessageBank service but
>
> No one forced you to dial in to retrieve it
>
> > important). The CSR was happy to do all of this for me, and in fact gave
> > me a significantly larger credit than I'd asked for, and explained that
> > MessageBank and CNS had probably gone back on to the service when the
> > service had gone from a casual plan to prepaidplus.
>
> > Michael J wrote:
> >> Just ask for CNSDIS2 to be put on
>
> > Thanks Michael for this pointer. I enquired about this. For other readers
> > who don't know what this is (as I didn't), the CSR said this is the code
> > they apply to a mobile service that simply means 'No CNS'.
>
> Yep.

Spokes wrote:
> I hope the CSR checked to make sure that there are no diversions set
> on your service when disabling CNS.

I don't know whether or not the CSR checked but I checked and get no
diversions, neither when my mobile is unanswered nor when it is turned
off. I'm happy.