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  1. #1
    Simon Gronow
    Guest
    Recently I changed back to Telstra.

    As I don't use voice mail, etc Telstra offer a free missed call service

    Does anyone know of a way of turning this off too?

    Or is it a call Telstra?

    Ta





    See More: Telstra Call Back Service




  2. #2
    Two Bob
    Guest

    Re: Telstra Call Back Service

    > Recently I changed back to Telstra.
    >
    > As I don't use voice mail, etc Telstra offer a free missed call service
    >
    > Does anyone know of a way of turning this off too?
    >
    > Or is it a call Telstra?


    Haha
    Call them and tell them to turn it off, which they will gladly do for you.
    BUT, in about a month or so it will be on again. Been there, done that.






  3. #3
    thegoons
    Guest

    Re: Telstra Call Back Service


    "Two Bob" <[email protected]> wrote in message
    news:[email protected]
    >> Recently I changed back to Telstra.
    >>
    >> As I don't use voice mail, etc Telstra offer a free missed call service
    >>
    >> Does anyone know of a way of turning this off too?
    >>
    >> Or is it a call Telstra?

    >
    > Haha
    > Call them and tell them to turn it off, which they will gladly do for you.
    > BUT, in about a month or so it will be on again. Been there, done that.


    http://www.tio.com.au will sort it out if Telstra refuse



    --
    Posted via a free Usenet account from http://www.teranews.com




  4. #4

    Re: Telstra Call Back Service

    On Jun 5, 3:44 pm, "Simon Gronow" <[email protected]> wrote:
    > Recently I changed back to Telstra.
    >
    > As I don't use voice mail, etc Telstra offer a free missed call service
    >
    > Does anyone know of a way of turning this off too?
    >
    > Or is it a call Telstra?
    >
    > Ta


    Set divert on Busy to 0418 707310 (which is a recording of Busy Tone)
    Set Divert on No Answer/Unreachable to 0418 707 307 (which is RVA
    Mobile out of range)

    Front of House *should* remove Default Call Forward for you, but the
    above will achieve the same thing.

    Good Luck.




  5. #5
    Simon Gronow
    Guest

    Re: Telstra Call Back Service

    Ta


    <[email protected]> wrote in message
    news:[email protected]
    > On Jun 5, 3:44 pm, "Simon Gronow" <[email protected]> wrote:
    >> Recently I changed back to Telstra.
    >>
    >> As I don't use voice mail, etc Telstra offer a free missed call service
    >>
    >> Does anyone know of a way of turning this off too?
    >>
    >> Or is it a call Telstra?
    >>
    >> Ta

    >
    > Set divert on Busy to 0418 707310 (which is a recording of Busy Tone)
    > Set Divert on No Answer/Unreachable to 0418 707 307 (which is RVA
    > Mobile out of range)
    >
    > Front of House *should* remove Default Call Forward for you, but the
    > above will achieve the same thing.
    >
    > Good Luck.
    >






  6. #6
    Two Bob
    Guest

    Re: Telstra Call Back Service

    >>> Recently I changed back to Telstra.
    >>>
    >>> As I don't use voice mail, etc Telstra offer a free missed call service
    >>>
    >>> Does anyone know of a way of turning this off too?
    >>>
    >>> Or is it a call Telstra?

    >>
    >> Haha
    >> Call them and tell them to turn it off, which they will gladly do for
    >> you. BUT, in about a month or so it will be on again. Been there, done
    >> that.

    >
    > http://www.tio.com.au will sort it out if Telstra refuse


    They never refuse, they just reinstate it a month or two later. TIO wouldnt
    be bothered with such trivial nonsense.





  7. #7
    Graeme Willox
    Guest

    Re: Telstra Call Back Service

    [email protected] wrote:
    > On Jun 5, 3:44 pm, "Simon Gronow" <[email protected]> wrote:
    >> Recently I changed back to Telstra.
    >>
    >> As I don't use voice mail, etc Telstra offer a free missed call service
    >>
    >> Does anyone know of a way of turning this off too?
    >>
    >> Or is it a call Telstra?
    >>
    >> Ta

    >
    > Set divert on Busy to 0418 707310 (which is a recording of Busy Tone)
    > Set Divert on No Answer/Unreachable to 0418 707 307 (which is RVA
    > Mobile out of range)
    >
    > Front of House *should* remove Default Call Forward for you, but the
    > above will achieve the same thing.
    >
    > Good Luck.
    >


    Will that incur call costs for diversion?



  8. #8
    Michael J
    Guest

    Re: Telstra Call Back Service


    <[email protected]> wrote in message
    news:[email protected]
    > On Jun 5, 3:44 pm, "Simon Gronow" <[email protected]> wrote:
    >> Recently I changed back to Telstra.
    >>
    >> As I don't use voice mail, etc Telstra offer a free missed call service
    >>
    >> Does anyone know of a way of turning this off too?
    >>
    >> Or is it a call Telstra?
    >>
    >> Ta

    >
    > Set divert on Busy to 0418 707310 (which is a recording of Busy Tone)
    > Set Divert on No Answer/Unreachable to 0418 707 307 (which is RVA
    > Mobile out of range)


    Dont fark with all that

    Just ask for CNSDIS2 to be put on





  9. #9

    Re: Telstra Call Back Service

    On Jun 7, 12:27 am, Graeme Willox <[email protected]> wrote:
    > [email protected] wrote:
    > > On Jun 5, 3:44 pm, "Simon Gronow" <[email protected]> wrote:
    > >> Recently I changed back to Telstra.

    >
    > >> As I don't use voice mail, etc Telstra offer a free missed call service

    >
    > >> Does anyone know of a way of turning this off too?

    >
    > >> Or is it a call Telstra?

    >
    > >> Ta

    >
    > > Set divert on Busy to 0418 707310 (which is a recording of Busy Tone)
    > > Set Divert on No Answer/Unreachable to 0418 707 307 (which is RVA
    > > Mobile out of range)

    >
    > > Front of House *should* remove Default Call Forward for you, but the
    > > above will achieve the same thing.

    >
    > > Good Luck.

    >
    > Will that incur call costs for diversion?- Hide quoted text -
    >
    > - Show quoted text -


    Those RVAs don't give an answer signal, so charging never starts.
    But, removal of Default Call Forward is the preferred option.




  10. #10
    Sean Vickery (remove the smeared raiders to email)
    Guest

    Re: Telstra Call Back Service

    I hadn't had problems with MessageBank or Call Notification Service
    (CNS) being reapplied to my mobile service until recently. Both of
    these annoying 'features' were automatically reapplied by Telstra's
    system when I moved my phone number to a casual plan, and then again
    when I took the number from the casual plan to Telstra prepaidplus.

    On Friday I phoned the Telstra prepaidplus line and (after tolerating
    the voice recognition system) told the customer service rep (CSR) I
    wasn't happy and asked for the MessageBank and CNS to be turned off,
    and for a small credit to cover the cost of retrieving a MessageBank
    message (since I hadn't wanted or asked for the MessageBank service but
    had felt it necessary to retrieve the message in case it was
    important). The CSR was happy to do all of this for me, and in fact
    gave me a significantly larger credit than I'd asked for, and explained
    that MessageBank and CNS had probably gone back on to the service when
    the service had gone from a casual plan to prepaidplus.

    Michael J wrote:
    > Just ask for CNSDIS2 to be put on


    Thanks Michael for this pointer. I enquired about this. For other
    readers who don't know what this is (as I didn't), the CSR said this is
    the code they apply to a mobile service that simply means 'No CNS'.



  11. #11
    Michael J
    Guest

    Re: Telstra Call Back Service


    "Sean Vickery (remove the smeared raiders to email)"
    <[email protected]> wrote in message
    news:[email protected]rks.com.au...
    >I hadn't had problems with MessageBank or Call Notification Service (CNS)
    >being reapplied to my mobile service until recently. Both of these annoying
    >'features' were automatically reapplied by Telstra's system when I moved my
    >phone number to a casual plan, and then again when I took the number from
    >the casual plan to Telstra prepaidplus.


    Moving to prepaid is the equivalent of a new activation, thats why

    > On Friday I phoned the Telstra prepaidplus line and (after tolerating the
    > voice recognition system) told the customer service rep (CSR) I wasn't
    > happy and asked for the MessageBank and CNS to be turned off, and for a
    > small credit to cover the cost of retrieving a MessageBank message (since
    > I hadn't wanted or asked for the MessageBank service but


    No one forced you to dial in to retrieve it

    > important). The CSR was happy to do all of this for me, and in fact gave
    > me a significantly larger credit than I'd asked for, and explained that
    > MessageBank and CNS had probably gone back on to the service when the
    > service had gone from a casual plan to prepaidplus.
    >
    > Michael J wrote:
    >> Just ask for CNSDIS2 to be put on

    >
    > Thanks Michael for this pointer. I enquired about this. For other readers
    > who don't know what this is (as I didn't), the CSR said this is the code
    > they apply to a mobile service that simply means 'No CNS'.


    Yep.





  12. #12
    Spokes
    Guest

    Re: Telstra Call Back Service

    On Jun 10, 7:40 am, "Sean Vickery (remove the smeared raiders to
    email)" <[email protected]> wrote:
    > I hadn't had problems with MessageBank or Call Notification Service
    > (CNS) being reapplied to my mobile service until recently. Both of
    > these annoying 'features' were automatically reapplied by Telstra's
    > system when I moved my phone number to a casual plan, and then again
    > when I took the number from the casual plan to Telstra prepaidplus.
    >
    > On Friday I phoned the Telstra prepaidplus line and (after tolerating
    > the voice recognition system) told the customer service rep (CSR) I
    > wasn't happy and asked for the MessageBank and CNS to be turned off,
    > and for a small credit to cover the cost of retrieving a MessageBank
    > message (since I hadn't wanted or asked for the MessageBank service but
    > had felt it necessary to retrieve the message in case it was
    > important). The CSR was happy to do all of this for me, and in fact
    > gave me a significantly larger credit than I'd asked for, and explained
    > that MessageBank and CNS had probably gone back on to the service when
    > the service had gone from a casual plan to prepaidplus.
    >
    > Michael J wrote:
    > > Just ask for CNSDIS2 to be put on

    >
    > Thanks Michael for this pointer. I enquired about this. For other
    > readers who don't know what this is (as I didn't), the CSR said this is
    > the code they apply to a mobile service that simply means 'No CNS'.


    CNS= CALLBACK NOTIFICATION SERVICE. DIS= DISABLE




  13. #13
    Spokes
    Guest

    Re: Telstra Call Back Service

    On Jun 10, 7:40 am, "Sean Vickery (remove the smeared raiders to
    email)" <[email protected]> wrote:
    > I hadn't had problems with MessageBank or Call Notification Service
    > (CNS) being reapplied to my mobile service until recently. Both of
    > these annoying 'features' were automatically reapplied by Telstra's
    > system when I moved my phone number to a casual plan, and then again
    > when I took the number from the casual plan to Telstra prepaidplus.
    >
    > On Friday I phoned the Telstra prepaidplus line and (after tolerating
    > the voice recognition system) told the customer service rep (CSR) I
    > wasn't happy and asked for the MessageBank and CNS to be turned off,
    > and for a small credit to cover the cost of retrieving a MessageBank
    > message (since I hadn't wanted or asked for the MessageBank service but
    > had felt it necessary to retrieve the message in case it was
    > important). The CSR was happy to do all of this for me, and in fact
    > gave me a significantly larger credit than I'd asked for, and explained
    > that MessageBank and CNS had probably gone back on to the service when
    > the service had gone from a casual plan to prepaidplus.
    >
    > Michael J wrote:
    > > Just ask for CNSDIS2 to be put on

    >
    > Thanks Michael for this pointer. I enquired about this. For other
    > readers who don't know what this is (as I didn't), the CSR said this is
    > the code they apply to a mobile service that simply means 'No CNS'.


    I hope the CSR checked to make sure that there are no diversions set
    on your service when disabling CNS.




  14. #14
    Spokes
    Guest

    Re: Telstra Call Back Service

    On Jun 10, 3:13 pm, "Michael J" <[email protected]> wrote:
    > "Sean Vickery (remove the smeared raiders to email)"<[email protected]> wrote in message
    >
    > news:[email protected]rks.com.au...
    >
    > >I hadn't had problems with MessageBank or Call Notification Service (CNS)
    > >being reapplied to my mobile service until recently. Both of these annoying
    > >'features' were automatically reapplied by Telstra's system when I moved my
    > >phone number to a casual plan, and then again when I took the number from
    > >the casual plan to Telstra prepaidplus.

    >
    > Moving to prepaid is the equivalent of a new activation, thats why
    >
    > > On Friday I phoned the Telstra prepaidplus line and (after tolerating the
    > > voice recognition system) told the customer service rep (CSR) I wasn't
    > > happy and asked for the MessageBank and CNS to be turned off, and for a
    > > small credit to cover the cost of retrieving a MessageBank message (since
    > > I hadn't wanted or asked for the MessageBank service but

    >
    > No one forced you to dial in to retrieve it
    >
    > > important). The CSR was happy to do all of this for me, and in fact gave
    > > me a significantly larger credit than I'd asked for, and explained that
    > > MessageBank and CNS had probably gone back on to the service when the
    > > service had gone from a casual plan to prepaidplus.

    >
    > > Michael J wrote:
    > >> Just ask for CNSDIS2 to be put on

    >
    > > Thanks Michael for this pointer. I enquired about this. For other readers
    > > who don't know what this is (as I didn't), the CSR said this is the code
    > > they apply to a mobile service that simply means 'No CNS'.

    >
    > Yep.






  15. #15
    Sean Vickery (remove the smeared raiders to email)
    Guest

    Re: Telstra Call Back Service

    Spokes wrote:
    > I hope the CSR checked to make sure that there are no diversions set
    > on your service when disabling CNS.


    I don't know whether or not the CSR checked but I checked and get no
    diversions, neither when my mobile is unanswered nor when it is turned
    off. I'm happy.



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