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  1. #1
    Alan Parkington
    Guest
    From
    http://www.news.com.au/story/0,23599...014239,00.html

    A MAJOR telecommunications fault shut down mobile and landline phone calls
    and internet connections in Queensland and some parts of New South Wales for
    four hours today.

    Hospital services were hit, there were delays to flights at Brisbane Airport
    and businesses were reduced to a standstill. ATMs and EFTPOS transactions
    were also reportedly affected.

    The problem was first noticed around 8am (AEST) and appeared to have been
    fixed by noon.

    Optus this morning blamed a broken fibre optic cable on the Gold Coast for
    the widespread outages and said mobile phone services and all calls to and
    from fixed line numbers were affected.

    The fault also disrupted internet access to servers outside Queensland from
    within the state. Problems were reported by customers in northern New South
    Wales and users on the 3 mobile network.

    Queensland Health said hospitals in the Gold and Sunshine coasts, Townsville
    and the Wide Bay region were affected, but that emergency calls were not.

    An Airservices Australia spokesman said there were delays at Brisbane
    Airport as no data was getting through to pilots from air traffic
    controllers. The backlog was expected to have been cleared by 1pm.

    IT support companies have also reported a second network fault at
    Stanthorpe, southwest of Brisbane.

    Anger

    Frustrated readers told us their businesses ground to a halt today and some
    were counting the costs of lost trade and productivity with a view to
    claiming compensation from Optus.

    Jodie Tanner said her family's hardware store in Brendale, north of
    Brisbane, had lost EFTPOS facilities at about 8.30am.

    "Our customers are getting agitated because they have had to find other
    forms of payment and manual transactions are taking longer to process. I
    have had numerous customers leave our store this morning," she said.

    Nick Behrens, Commerce Queensland state policy manager, said the cost to
    business was unknown at this stage.

    "Business is very much reliant on telecommunications and this creates a real
    inconvenience as many more things have to be done manually and often staff
    have not been trained to do this," he said.

    "It also affects businesses trying to contact customers and in places like
    hospitals, where they use mobile phones to page doctors, it has caused a
    significant disturbance."

    One reader who claimed to work for the immigration department said "urgent
    stuff... like citizenship tests or visa payments" could not be processed.

    Others complained about the personal toll of the outage.

    "My wife just lost her mother and I am unable to call her to check how she
    is going. She is very upset and feels isolated," one reader said.

    Earlier, an Optus spokesperson said: "At approximately 8.00am (AEST) this
    morning, a fibre optic cable was broken on the Gold Coast which affected
    services in Queensland. We apologise for the inconvenience this has caused
    our customers."

    The cause of the cable break is not yet known.

    A spokesperson for Telstra said the problem was confined to the Optus
    network.

    "It is 100 per cent an Optus issue... They own the hardware and cable," a
    spokesperson told AAP.

    Optus last year said it had more than 7 million mobile customers in
    Australia, but would not say today how many customers it had in Queensland.





    See More: Optus cable fault causes widespread outage




  2. #2
    James Bell
    Guest

    Re: Optus cable fault causes widespread outage

    So many people affected just goes to show how many people hate Alan
    Parkington and Telstra.


    Alan Parkington wrote:
    > From
    > http://www.news.com.au/story/0,23599...014239,00.html
    >
    > A MAJOR telecommunications fault shut down mobile and landline phone calls
    > and internet connections in Queensland and some parts of New South Wales for
    > four hours today.




  3. #3
    annily
    Guest

    Re: Optus cable fault causes widespread outage


    "Alan Parkington" <[email protected],com.au> wrote in message
    news:[email protected]
    > From
    > http://www.news.com.au/story/0,23599...014239,00.html
    >
    > Optus this morning blamed a broken fibre optic cable on the Gold Coast for
    > the widespread outages and said mobile phone services and all calls to and
    > from fixed line numbers were affected.
    >


    Does this mean calls to and from ALL Optus fixed line numbers in Qld? Why
    would these be affected by a cable break on the Gold Coast?




  4. #4
    Peter
    Guest

    Re: Optus cable fault causes widespread outage


    "annily" <[email protected]> wrote in message
    news:[email protected]
    >
    > "Alan Parkington" <[email protected],com.au> wrote in message
    > news:[email protected]
    >> From
    >> http://www.news.com.au/story/0,23599...014239,00.html
    >>
    >> Optus this morning blamed a broken fibre optic cable on the Gold Coast
    >> for the widespread outages and said mobile phone services and all calls
    >> to and from fixed line numbers were affected.
    >>

    >
    > Does this mean calls to and from ALL Optus fixed line numbers in Qld? Why
    > would these be affected by a cable break on the Gold Coast?


    Mobile phones don't have cables either.............

    :-P




  5. #5
    Phred
    Guest

    Re: Optus cable fault causes widespread outage

    In article <[email protected]>, "annily" <[email protected]> wrote:
    >
    >"Alan Parkington" <[email protected],com.au> wrote in message
    >news:[email protected]
    >> From
    >> http://www.news.com.au/story/0,23599...014239,00.html
    >>
    >> Optus this morning blamed a broken fibre optic cable on the Gold Coast for
    >> the widespread outages and said mobile phone services and all calls to and
    >> from fixed line numbers were affected.

    >
    >Does this mean calls to and from ALL Optus fixed line numbers in Qld? Why
    >would these be affected by a cable break on the Gold Coast?


    Because someone had already dug up the alternate link near Stanthorpe.
    (And people here were wondering where AP had gone. :-)

    Addendum: Much of the Qld Govt was incommunicado too, because QG
    switched to Optarse some time ago, to encourage competition (or that
    was the spin at the time, at least).

    Cheers, Phred.

    --
    [email protected]LID




  6. #6
    thegoons
    Guest

    Re: Optus cable fault causes widespread outage

    If Optus rely on two cables to handle all that traffic for SE-Qld then they
    deserved for that ****up.

    Frankly, I'd rather be using Telstra.

    "Phred" <[email protected]> wrote in message
    news:[email protected]
    > In article <[email protected]>,
    > "annily" <[email protected]> wrote:
    >>
    >>"Alan Parkington" <[email protected],com.au> wrote in message
    >>news:[email protected]
    >>> From
    >>> http://www.news.com.au/story/0,23599...014239,00.html
    >>>
    >>> Optus this morning blamed a broken fibre optic cable on the Gold Coast
    >>> for
    >>> the widespread outages and said mobile phone services and all calls to
    >>> and
    >>> from fixed line numbers were affected.

    >>
    >>Does this mean calls to and from ALL Optus fixed line numbers in Qld? Why
    >>would these be affected by a cable break on the Gold Coast?

    >
    > Because someone had already dug up the alternate link near Stanthorpe.
    > (And people here were wondering where AP had gone. :-)
    >
    > Addendum: Much of the Qld Govt was incommunicado too, because QG
    > switched to Optarse some time ago, to encourage competition (or that
    > was the spin at the time, at least).
    >
    > Cheers, Phred.
    >
    > --
    > [email protected]LID
    >



    ** Posted from http://www.teranews.com **



  7. #7
    atec77
    Guest

    Re: Optus cable fault causes widespread outage

    thegoons wrote:
    > If Optus rely on two cables to handle all that traffic for SE-Qld then they
    > deserved for that ****up.

    wrong
    >
    > Frankly, I'd rather be using Telstra.

    foolish statement
    >
    > "Phred" <[email protected]> wrote in message
    > n




  8. #8
    annily
    Guest

    Re: Optus cable fault causes widespread outage


    "Phred" <[email protected]> wrote in message
    news:[email protected]
    > In article <[email protected]>,
    > "annily" <[email protected]> wrote:
    >>
    >>"Alan Parkington" <[email protected],com.au> wrote in message
    >>news:[email protected]
    >>> From
    >>> http://www.news.com.au/story/0,23599...014239,00.html
    >>>
    >>> Optus this morning blamed a broken fibre optic cable on the Gold Coast
    >>> for
    >>> the widespread outages and said mobile phone services and all calls to
    >>> and
    >>> from fixed line numbers were affected.

    >>
    >>Does this mean calls to and from ALL Optus fixed line numbers in Qld? Why
    >>would these be affected by a cable break on the Gold Coast?

    >
    > Because someone had already dug up the alternate link near Stanthorpe.
    > (And people here were wondering where AP had gone. :-)
    >


    But what about calls to or from an Optus fixed line, where both end-points
    are nowhere the Gold Coast? Surely all their Qld traffic doesn't get routed
    through a central exchange somewhere south of the Gold Coast (or does it?).
    My question is why would many Optus calls even have to go anywhere near the
    Gold Coast?




  9. #9
    QUEBURN
    Guest

    Re: Optus cable fault causes widespread outage

    If anyone had read a newspaper today particularly the Australian, you would
    have read that the Optus alternate feed to Queensland via the inland route
    had a problem at the Stanthorpe exchange where faulty equipment also caused
    the back up feed to malfunction. Not a desired outcome but these things do
    happen.


    "thegoons" <[email protected]> wrote in message
    news:[email protected]
    > If Optus rely on two cables to handle all that traffic for SE-Qld then
    > they deserved for that ****up.
    >
    > Frankly, I'd rather be using Telstra.
    >
    > "Phred" <[email protected]> wrote in message
    > news:[email protected]
    >> In article <[email protected]>,
    >> "annily" <[email protected]> wrote:
    >>>
    >>>"Alan Parkington" <[email protected],com.au> wrote in message
    >>>news:[email protected]
    >>>> From
    >>>> http://www.news.com.au/story/0,23599...014239,00.html
    >>>>
    >>>> Optus this morning blamed a broken fibre optic cable on the Gold Coast
    >>>> for
    >>>> the widespread outages and said mobile phone services and all calls to
    >>>> and
    >>>> from fixed line numbers were affected.
    >>>
    >>>Does this mean calls to and from ALL Optus fixed line numbers in Qld? Why
    >>>would these be affected by a cable break on the Gold Coast?

    >>
    >> Because someone had already dug up the alternate link near Stanthorpe.
    >> (And people here were wondering where AP had gone. :-)
    >>
    >> Addendum: Much of the Qld Govt was incommunicado too, because QG
    >> switched to Optarse some time ago, to encourage competition (or that
    >> was the spin at the time, at least).
    >>
    >> Cheers, Phred.
    >>
    >> --
    >> [email protected]LID
    >>

    >
    >
    > ** Posted from http://www.teranews.com **






  10. #10
    BushTurkey
    Guest

    Re: Optus cable fault causes widespread outage


    "QUEBURN" <[email protected]> wrote in message
    news:[email protected]
    > If anyone had read a newspaper today particularly the Australian, you
    > would have read that the Optus alternate feed to Queensland via the inland
    > route had a problem at the Stanthorpe exchange where faulty equipment also
    > caused the back up feed to malfunction. Not a desired outcome but these
    > things do happen.


    I wonder how much insurance the back-hoe operator that cut the cable has, if
    any.

    >
    > "thegoons" <[email protected]> wrote in message
    > news:[email protected]
    >> If Optus rely on two cables to handle all that traffic for SE-Qld then
    >> they deserved for that ****up.
    >>
    >> Frankly, I'd rather be using Telstra.
    >>
    >> "Phred" <[email protected]> wrote in message
    >> news:[email protected]
    >>> In article <[email protected]>,
    >>> "annily" <[email protected]> wrote:
    >>>>
    >>>>"Alan Parkington" <[email protected],com.au> wrote in
    >>>>message
    >>>>news:[email protected]
    >>>>> From
    >>>>> http://www.news.com.au/story/0,23599...014239,00.html
    >>>>>
    >>>>> Optus this morning blamed a broken fibre optic cable on the Gold Coast
    >>>>> for
    >>>>> the widespread outages and said mobile phone services and all calls to
    >>>>> and
    >>>>> from fixed line numbers were affected.
    >>>>
    >>>>Does this mean calls to and from ALL Optus fixed line numbers in Qld?
    >>>>Why
    >>>>would these be affected by a cable break on the Gold Coast?
    >>>
    >>> Because someone had already dug up the alternate link near Stanthorpe.
    >>> (And people here were wondering where AP had gone. :-)
    >>>
    >>> Addendum: Much of the Qld Govt was incommunicado too, because QG
    >>> switched to Optarse some time ago, to encourage competition (or that
    >>> was the spin at the time, at least).
    >>>
    >>> Cheers, Phred.
    >>>
    >>> --
    >>> [email protected]LID
    >>>

    >>
    >>
    >> ** Posted from http://www.teranews.com **

    >
    >






  11. #11
    atec77
    Guest

    Re: Optus cable fault causes widespread outage

    BushTurkey wrote:
    > "QUEBURN" <[email protected]> wrote in message
    > news:[email protected]
    >> If anyone had read a newspaper today particularly the Australian, you
    >> would have read that the Optus alternate feed to Queensland via the inland
    >> route had a problem at the Stanthorpe exchange where faulty equipment also
    >> caused the back up feed to malfunction. Not a desired outcome but these
    >> things do happen.

    >
    > I wonder how much insurance the back-hoe operator that cut the cable has, if
    > any.
    >
    >> "thegoons" <[email protected]> wrote in message
    >> news:[email protected]
    >>> If Optus rely on two cables to handle all that traffic for SE-Qld then
    >>> they deserved for that ****up.
    >>>
    >>> Frankly, I'd rather be using Telstra.
    >>>
    >>> "Phred" <[email protected]> wrote in message
    >>> news:[email protected]
    >>>> In article <[email protected]>,
    >>>> "annily" <[email protected]> wrote:
    >>>>> "Alan Parkington" <[email protected],com.au> wrote in
    >>>>> message
    >>>>> news:[email protected]
    >>>>>> From
    >>>>>> http://www.news.com.au/story/0,23599...014239,00.html
    >>>>>>
    >>>>>> Optus this morning blamed a broken fibre optic cable on the Gold Coast
    >>>>>> for
    >>>>>> the widespread outages and said mobile phone services and all calls to
    >>>>>> and
    >>>>>> from fixed line numbers were affected.
    >>>>> Does this mean calls to and from ALL Optus fixed line numbers in Qld?
    >>>>> Why
    >>>>> would these be affected by a cable break on the Gold Coast?
    >>>> Because someone had already dug up the alternate link near Stanthorpe.
    >>>> (And people here were wondering where AP had gone. :-)
    >>>>
    >>>> Addendum: Much of the Qld Govt was incommunicado too, because QG
    >>>> switched to Optarse some time ago, to encourage competition (or that
    >>>> was the spin at the time, at least).
    >>>>
    >>>> Cheers, Phred.
    >>>>
    >>>> --
    >>>> [email protected]LID
    >>>>
    >>>
    >>> ** Posted from http://www.teranews.com **

    >>

    >
    >

    Std fare
    10 million public liability I expect



  12. #12
    Phred
    Guest

    Re: Optus cable fault causes widespread outage

    In article <[email protected]>, "BushTurkey" <[email protected]> wrote:
    >
    >"QUEBURN" <[email protected]> wrote in message
    >news:[email protected]
    >> If anyone had read a newspaper today particularly the Australian, you
    >> would have read that the Optus alternate feed to Queensland via the inland
    >> route had a problem at the Stanthorpe exchange where faulty equipment also
    >> caused the back up feed to malfunction. Not a desired outcome but these
    >> things do happen.

    >
    >I wonder how much insurance the back-hoe operator that cut the cable has, if
    >any.


    I wonder how much Optarse has to cover operating dodgy equipment?
    (Or is that hardware leased from Telstra I wonder?)

    Cheers, Phred.

    --
    [email protected]LID




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