Online petition against Virgin Broadband

http://www.petitiononline.com/vbbpet/petition.html

To: Virgin Broadband
As customers of Virgin Broadband, we are asking the organisation to listen
to our plea for better customer service. An organisation that has locked us
into a 24 month contract and provided an exceptionally unreliable service.
We ask that Virgin:

1. Implement a status page immediately.... straight HTML without fancy
coding can be done and tested quickly and is better than waiting for the
bells and whistles system that is no doubt in the works.

2. Immediately implement a status message on the hold music.

3. Tell the truth.... we need to know that the problem exists and that it is
being resolved... a likely 'return to service' date would be a bonus.

4. Ensure call center staff are able to accurately and in a timely manner
know exactly what the outages are.... patch up a quick email notification
system from one central person if necessary, until something better can be
developed.

5. Ensure that each outage has an outage manager assigned... their job is to
keep anyone interested informed via email... especially customers. Your
simple html status page can have a link to a single
[email protected] type email for interested customers to get
on to the notification list.

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Nobody reads those online petitions, try doing something about it if
your unhappy.