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Kaley Newman
, 12-29-2016 at 06:09 PM (1329 Views)
It is my experience on 12/26/16 in Verizon Wireless Store at 2141 86th Street, Brooklyn, NY. I am a 17 years customer with Verizon Wireless. I'll join my husband family plan by T-Mobile so I'll close my Verizon account. On 12/26, T-Mobile need my Verizon account and pin #. I didn't have the info on hand so I just walked to the Verizon store (on the same block). I asked a customer representative who is about 30 years old white man with eyeglasses. When he knew I close my account, his face turned very ugly & nasty immediately. I told him I've been with Verizon for 17 years and my reason to close account. He's so rude and yelled, "WHY don't you bring your husband here?....... That is ridiculous to change to T-Mobile........." He threw my ID back roughly on the table and yelled again, "Your husband has to see me!" He gave me a really hard time and didn't offer any help! I left the store right away and I got my info by calling 611.

What a shame! After as a 17-years customer with Verizon Wireless, the last thing Verizon left me are rudeness, disrespectful and insulting.

Updated 12-29-2016 at 06:28 PM by Kaley Newman



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