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  1. #91
    jared2181
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    Re: Asurion cell phone insurance review!

    I have a LG Voyager with VZW and was going to file a insurance claim. However I want to know in advance what phone Asurion will replace my current one with. Anyone know if I will be given another Voyager? Cause preferably I would not want that phone again?> any insight would be appreciated. Thanks.


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  2. #92
    nicknrm
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    Re: Asurion cell phone insurance review!

    They'll replace it with another Voyager.

    If for some wacky reason the Voyager isn't in stock, they'll replace it with a phone of lesser value which was released at least 4 months prior to the date of claim.

    Basically, if you're trying to use Asurion as an upgrade source, you cannot. They have every type of policy in act to prevent customers from doing this. They are:


    • Replacing phone with same phone (unless not available)
    • if same phone unavailable, replacing phone with a phone of THEIR choice valued at equal or less than your current device AND the phone has had to be out for 4 months.


    Quote Originally Posted by jared2181 View Post
    I have a LG Voyager with VZW and was going to file a insurance claim. However I want to know in advance what phone Asurion will replace my current one with. Anyone know if I will be given another Voyager? Cause preferably I would not want that phone again?> any insight would be appreciated. Thanks.
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  3. #93
    Emmie Girl
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    Re: Asurion cell phone insurance review!

    I have been paying the $5.95 insurance for my cell phone. I left it out in a rain drizzle for about 5 mins and the phone will not charge. Called Asurion to replace it and they told me it would cost $130.00. I went on T-mobile's web site and they will give me a brand new phone for $129.00 with a two year extention to my contract. Looks like I just through away $70.00 dollars for having the insurance. Asurion was only going to give me a refurbished phone, Never will buy again. What a rip off.
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  4. #94
    nahid5692001
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    Re: Asurion cell phone insurance review!

    thanks good review
    http://sellyourphone.info



  5. #95
    nicknrm
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    Re: Asurion cell phone insurance review!

    You won't get the phone for $129.99 if you're a current T-Mo customer.

    Quote Originally Posted by Emmie Girl View Post
    I have been paying the $5.95 insurance for my cell phone. I left it out in a rain drizzle for about 5 mins and the phone will not charge. Called Asurion to replace it and they told me it would cost $130.00. I went on T-mobile's web site and they will give me a brand new phone for $129.00 with a two year extention to my contract. Looks like I just through away $70.00 dollars for having the insurance. Asurion was only going to give me a refurbished phone, Never will buy again. What a rip off.
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  6. #96
    Grexx
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    Re: Asurion cell phone insurance review!

    Nice review. What also worries me is that the claim charge is $50 - $100. How do you know how much it'll be?



  7. #97
    littleangel
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    Re: Asurion cell phone insurance review!

    all i have to say is all you people complaining and you need to read the terms and conditions maybe you will learn that they can take your money and send you a phone that its not comperable to your yep read before anything i have the insurance only because i have metro pcs and there phone are crazy expensive and they dont offer rebates at all and lay the customer service you every think maybe that sound the way they sound because people like you think your always right never are and honestly when you start getting mad they just ignore you and

    Quote Originally Posted by nicknrm View Post
    Red between the quote, I responded in blue there.
    actually if your very nice they will do it
    Last edited by littleangel; 09-26-2009 at 10:39 AM. Reason: Auto-merged Double post



  8. #98
    GreatWhitesSAs
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    Re: Asurion cell phone insurance review!

    Quote Originally Posted by angry View Post
    Asurion cell phone insurance is a rip off....Dont get it.....I have Verizon and was offered Asurion insurance on my cell phone in case my phone broke, or was stolen, etc. Anyway I think the service is a total rip off....Dont get it and I will tell you why.....

    1) Cost of Asurion insurance.....$5.00 a month.

    2) If you make a claim they make you pay $50.00

    3) Once you do a claim and you get a new phone you must send back your old phone (with the battery) within 15 days or they can charge you up to $300.00.

    4) The customer service sucks.

    Now let me explain this better for you.....lets say your cell phone craps out 14 months into your plan...14 months x $5.00 a month equals...$70.00. Now $70.00 plus the $50.00 fee they charge you equals $120.00. Thats almost as much as a new phone already. But wait.....

    Dont forget you gotta send your old broken phone back in with the battery...It does not take a moron to realized that they referbish the old phones and put new cheap plastic housings on the phones and resell em. Probably the batteries too. How much do ya think the old cell phone is worth to the refurbish company....? $15, $25?, $40? While they resell it for probably at least $90 to $175. Which you originally paid $150.00 for.

    Oh and dont forget to send in that old phone, if you dont, thats an extra $300.00

    And lastly, the customer service sucks.....Oh the reps you talk to are very nice dont get me wrong, but I was disconnected once, put on hold several times....Told the wrong information.....(Guy told me that the $50.00 went towards extra months on your Asurion insurance plan, next person I talked to said that was not true and it was just a service fee)

    So all and all you end up paying about $150.00 for your new phone, while they turn around fix the old one and resell your phone as a new or refurbished one (I am only guessing about this but is probably the case).....If your phone does not break for longer....You end up paying even more. Worst case senario you forget to send in your broken phone and could end up paying like $450.00.

    The only good things about this service is that you pay no shipping costs, Or did I? and I got a new phone by the next day.

    I thought insurance was suppost to help your wallet, not not burn a hole in it. Its an Assurance, that youll be getting scammed with Asurion insurance.
    I could not agree more with you, except #3, I have had terrible used and refurbished Cellphones as replacemebts sent to me, the past 4-years. I have never had a new cellphone sent to me from Asurion.
    I do not pay for the insurance plan and I did not signed The Asurion Insurance contract, so you can understand how pissed-off I am. Now, some MultiMillionare Insurance Company protectors may post that I should have handled my cellphones better and I cannot completely argue with that. However, the insurance does not have a condition that I must bubble wrap my cellphone or it will be replaced with a used and refurbished cellphone.
    I could care less if the replacements were of the current year, the whole problem is someone used them and replaced them for some reason, 99% of the time it is because they were not working right. Sure, I know of one person (rich person, who could afford to buy a new one every year, that simply lies and says he lost his cellphone and gets the latest cellphone, every year. Obviously, he does not have Asurion Insurance Contract; because I have raised HELL to management of Asurion over receiving USED and REFURBISHED cellphones four-times now, and been out of luck. I can understand the lost factor when people, pull those illegal scams; however, the federal government already pays the insurance companies for every USED Cellphone returned to them (by the way every cellphone not sold by the cellphone companies is paid for by insurnace companies), so they are profiting off of USED cellphones three-times, went they are repackaged and sent back to customers.

    How about the fact that they will not replace memory cards, of the cellphones? That pisses me off, as well; why the heck not! Other than to get more money.

    Another thing, not mention in this thread and using myself as an example, I am a environmentalist and on low income/unemployed and creating my own company; thus, my very first-cellphone lasted my many years (I tried to with the others), yet since Asurion Insurance Contract Condition, I can only receive one-USED and REFURBISHED model up from my current NEW cellphone model. Thus, every time I am sent a USED and REBURSHED cellphone one of it's features never works, to me being able to password lock and mute my cellphone is important. I do not want to contribute to the computer waste and poorest people suffering health consequences from processing the computer waste.
    Last edited by GreatWhitesSAs; 10-20-2009 at 11:05 AM. Reason: Thank you, 'Nicknrm' for the correction; sorry for the mistake in insurance companies. I still am also looking for car insura



  9. #99
    nicknrm
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    Re: Asurion cell phone insurance review!

    Are you sure we're on the same page?

    Asurion is the company who deals with general cell phones from many wireless providers...

    WHILE...

    Assurant (Known as Assurant Solutions) is the insurance company who has taken over Circuit City's customers who had purchased protection plans before they closed.


    Quote Originally Posted by GreatWhitesSAs View Post
    Assurant.

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  10. #100
    ChrisDave
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    Re: Asurion cell phone insurance review!

    This company does not care about you or your issues. They told me to send my phone into them whole. They did not mention that I would need to remove the memory stick as this is considered an accessory and they would not replace this or even send me the completely functional one that I sent in. They wanted the entire phone to verify the malfunction and when I sent in the entire phone they would not send me a phone equivalent to the one I sent in. The phone was fixed but missing the 2 gig memory stick. I would not recommend this company to anyone.
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