On Cell Phone Forums
Like Tree52Likes
Page 13 of 17 FirstFirst ... 31112131415 ... LastLast
Results 121 to 130 of 165
  1. #121
    nicknrm
    nicknrm is offline
    Super Moderator
    nicknrm's Avatar

    Cell Phone
    Samsung LTE MiFi
    Carrier
    Verizon Wireless
    Location
    Northridge, Los Angeles, CA
    Posts
    1,884 - liked 297 times
    Blog Entries
    5

    Re: Asurion cell phone insurance review!

    This is a perfect example of what Asurion does (or any other company for that matter).

    You only had your phone for a few days. It wasn't really used long enough to be put on the chart as a "used" device.

    Whenever you have a phone for 3 months, then lose it, the phone you lost was NOT brand new. So if it's not brand new, why would Asurion send you a brand new phone? They wouldn't...and I wouldn't.

    Quote Originally Posted by amstamey View Post
    I stumbled across this site this weekend after I had contacted T-mobile after loosing my Blackberry 8520 on Fri. night. I was unaware that they outsourced their insurance claims to another company, which happened to be Asurion. So I placed my claim with Asurion on Sat. evening around 6PM and it took relatively no time at all and the representative was very kind and made the process painless. So then feeling good about the situation I happened to google "Asurion Insurance Reviews" and stumbled across this site. I spent countless hours reading through this whole topic and everyone's horror stories, and became quite skeptical that I would receive a refurb'd P.O.S. So therefore today Tues., my package arrives from Asurion and I open it expecting the worst, that was not the case. I had received a brand new unopened Blackberry just like the one I lost a few days before. Considering I had only purchased the new phone 4 days before loosing it....go figure....the phone I had received was in the exact same packaging and came with all the accessories that I had received new a few days prior when I purchased the phone from T-Mobile. So in short, I could not be happier with the service and product I have received from Asurion.



    See More: Asurion cell phone insurance review!
    Send Nick a PM

    I hope you found this post helpful. Choose Like/Thanks, if you did





  2. #122
    Sully69
    Sully69 is offline
    Newbie

    Cell Phone
    BlackBerry Curve-8330
    Posts
    2 - liked 1 times

    Re: Asurion cell phone insurance review!

    I need to give all an update. Cost as of Feb 10 is 7.00 per month with a 95.00 deductable. I recently (last week) had a claim due to moisture in my Blackberry Curve. After hitting my credit card for the 95.00 deductable they sent a refurbished Blackberry Pearl. The unbelievely rude humans at Asurion told me to take the Pearl and like it. No other recourse with them. To their credit the local reps at the Verizon store made it right and sent me a reconditioned Curve the next day, but not until additional conversation with Asurion. MORAL: TAKE YOUR PROBLEMS TO THE VERIZON STORE IF YOU RUN INTO A WALL WITH ASURION.
    realitybites44 likes this.



  3. #123
    paullie
    paullie is offline
    Newbie

    Posts
    2 - liked 1 times

    Re: Asurion cell phone insurance review!

    Hello!

    I joined to post my review of Asurion. I had recently shattered the screen of my Storm and needed replacement. I knew that I had purchased damage insurance but didn't know at the time it was a third party company. (my provider is Verizon) I googled Asurion after I learned the name of the company from VZ and found this thread. Needless to say, I was very nervous about the outcome of my claim.

    Let me say here that the entire experience was flawless on their end. The only holdup on my end was not being familiar with the process and doing things out of turn. I had changed to a backup phone prior to filing the claim. This makes a mess out of Asurion's ability to verify what phone you have with your provider.

    Once that was cleared up, I had my new Storm the next day and all is well. The people at Asurion were friendly and seemed genuine in wanted to get the claim through. $50.00 deductable. (I read somewhere here that it was $96) Just goes to show you can't read everything you read about a company.

    Cheers!
    realitybites44 likes this.



  4. #124
    nicknrm
    nicknrm is offline
    Super Moderator
    nicknrm's Avatar

    Cell Phone
    Samsung LTE MiFi
    Carrier
    Verizon Wireless
    Location
    Northridge, Los Angeles, CA
    Posts
    1,884 - liked 297 times
    Blog Entries
    5

    Re: Asurion cell phone insurance review!

    Well, the deductible is actually $95, and it is TRUE, it isn't a false rumor...but, there is a loophole.

    If you had insurance with Asurion with another device or a device that didn't require an expensive deductible, then your deductible doesn't change with the phone change...so if you had a really simply device (like the enV, which has a $50 deductible) and got the Storm, the deductible would remain $50. If you got brand new service with the Storm today, you would incur the deductible of $95.

    Quote Originally Posted by paullie View Post

    Once that was cleared up, I had my new Storm the next day and all is well. The people at Asurion were friendly and seemed genuine in wanted to get the claim through. $50.00 deductable. (I read somewhere here that it was $96) Just goes to show you can't read everything you read about a company.

    Cheers!
    Send Nick a PM

    I hope you found this post helpful. Choose Like/Thanks, if you did




  5. #125
    Lady280z
    Lady280z is offline
    Newbie

    Posts
    2 - liked 1 times

    Re: Buying a phone off ebay..Will it be covered by Asurion?

    ]GOOD NEW, BAD NEWS, BEST NEWS. After losing my phone Sat 2-13 evening, I began my claim with Asurion on Sun 2-14 11 am. Completed the claim (paying my 85.00 ded by Mastercard) at 2:30 PM the same day. I was told the replacement phone would not be sent until the following day Mon 2-15 and would be delivered on Sues 2-16 My found was found and returned to me Sun 2-14 at 4 pm..I immediately called Asurion to "cancel" the claim explaining the phone was found. I was told "unfortunately we cannot cancel the cliaim at this time. You will need to wait until delivery, refuse the shipment, then call us back give us athe new tracking number from UPS. Then we can cancel the claim and refund your credit card charges. Mind you this is still Sun, the same day I completed the claim and the day before the phone was to be shipped. Why couldn't they cancel it????? I called back and spoke to the Supv this poor soul said he didn't really know the criteria to cancel a claim, only that he knew he couldn't.Tues 9 am my phone was shut off, I had not seen the UPS driver yet to refuse the package. I went on the Asurion website, clicked the contact us and got through to the CEO's email, set up for ideas to be sent in. Within a hour of my email my phone was reactivated. On Tues at 7 pm I refused the UPS. Wed 7am 2-17 I called to advise of the returned package and get my credit card refunded only to be told I would have to waited until the package was delived to the warehouse and then 3-4 days following I would have my refund. OMG! I didn't bother to explain the scenario to the rep as he didn't speak english and I didn't have the patience to deal with him I just hung up. Went back to the contact us webpage again and blasted them. How dare they tell me to wait another 7-8 days for a refund that should have never been charged in the first place. I reminded them of my attempts to cancel the claim on the same day as it was made etc. TOO MY SUPRISE, 5 MINUTES after I hit the send button my phone rang it was "Andy" in the CEO 's office of Asurion calling to tell me my credit card would be refund that day. And to keep his private number for future use should I need it. So my friends and partners in feeling shafted please feel free to call my new friend Andy at removed for any matters that you may have with Asurion and need a little help in resolving.
    Sincerely.
    Me]
    Last edited by tavenger5; 01-10-2011 at 04:10 PM.
    realitybites44 likes this.



  6. #126
    PBDarcy
    PBDarcy is offline
    Newbie

    Posts
    4 - liked 3 times

    Re: Asurion cell phone insurance review!

    Asurion sucks! My Blackberry Storm's screen got cracked. Then sent me a refurbished one which immediately had issues: didn't accept a charge, dropped calls and constantly rebooted itself. So I called to complain. The young lady I spoke to insisted I call back from another phone, which I do not have. I tried to explain that this was an issue that technical support could not fix and that there were obviously software and electrical issues. She said I should go to a payphone and call her back... if I wanted a new phone. I called Verizon to complain and they reconnected me with Asurion who again insisted that I call them back from another line. Finally after three calls they agreed I needed a new phone. I asked for the new one not to be refurbished, but they said they couldn't control that. The new phone came today. Turn it on... come to find out it is another refurbished phone running on OLD SOFTWARE! Once I synched it to my computer and put the 5.0 BlackBerry software on it totally froze and crashed!!!!! I called Asurion once again... said this is ridiculous and all the phones they are sending me are BAD!!!! The lady agreed to send me a new Storm or a new Storm 2, should I want. I agreed and will give them ONE LAST CHANCE to rectify this disaster. How can they get away with replacing phones with refurbished NON-FUNCTIONAL pieces of JUNK!!! Enfuriating!
    realitybites44 likes this.



  7. #127
    nicknrm
    nicknrm is offline
    Super Moderator
    nicknrm's Avatar

    Cell Phone
    Samsung LTE MiFi
    Carrier
    Verizon Wireless
    Location
    Northridge, Los Angeles, CA
    Posts
    1,884 - liked 297 times
    Blog Entries
    5

    Re: Asurion cell phone insurance review!

    Well, it is normal that they replace the phone with a refurbished one...since the phone you broke was not brand new...so why should they replace it with a brand new one...they shouldn't.

    As for it not functioning, at least they eventually resolved the issue.

    Quote Originally Posted by PBDarcy View Post
    How can they get away with replacing phones with refurbished NON-FUNCTIONAL pieces of JUNK!!! Enfuriating!
    realitybites44 likes this.
    Send Nick a PM

    I hope you found this post helpful. Choose Like/Thanks, if you did




  8. #128
    PBDarcy
    PBDarcy is offline
    Newbie

    Posts
    4 - liked 3 times

    Re: Asurion cell phone insurance review!

    Nick,
    I am certain that you are associated with Asurion which is fine. I have not gotten a working phone from them yet. I am on phone #2 and if phone #3 is still defective I will be going to Verizon and the BBB! I don't really mind that the phone is refurbished if it WORKS... unfortunately none of the ones they have sent have :-(
    nicknrm and realitybites44 like this.



  9. #129
    nicknrm
    nicknrm is offline
    Super Moderator
    nicknrm's Avatar

    Cell Phone
    Samsung LTE MiFi
    Carrier
    Verizon Wireless
    Location
    Northridge, Los Angeles, CA
    Posts
    1,884 - liked 297 times
    Blog Entries
    5

    Re: Asurion cell phone insurance review!

    If you mean a customer of Asurion, yes. I am NOT; however, an employee of Asurion nor am I affiliated in any other way...besides being a customer. I work in the wireless industry, but not for a wireless carrier, either. I work for a testing development center here in California. We are assistants to the FCC basically. We've been referred to as the "West Coast Feds" even though we're a step below them.

    I rarely see customers complain about the quality of the device Asurion provides...usually they just complain the device isn't brand new.

    Quote Originally Posted by PBDarcy View Post
    Nick,
    I am certain that you are associated with Asurion which is fine. I have not gotten a working phone from them yet. I am on phone #2 and if phone #3 is still defective I will be going to Verizon and the BBB! I don't really mind that the phone is refurbished if it WORKS... unfortunately none of the ones they have sent have :-(
    Send Nick a PM

    I hope you found this post helpful. Choose Like/Thanks, if you did




  10. #130
    nifty
    nifty is offline
    Newbie

    Posts
    4
    Follow nifty On Twitter

    Re: Asurion cell phone insurance review!

    Filed a claim for my Blackberry 9700 (tmobile) on 3/6/10, that I had lost the day before. I too, had to fax an affidavit along w/ my id & proof of purchase being that I got the Blackberry from an in-direct dealer. I was told that after I had faxed everything I would get contacted within 3hrs via phone or email, didn't recieve neither. I figured ok, its the weekend..let me cut these people a break. I call back Monday (yesterday)and got asked if I had already filled out the affidavit and all that good stuff, I replied back "yes, and everything was done properly & in a timely fashion so there shouldn't be no problems with the documents". She put me on hold for about 5-6mins, got me connected to an adjuster that asked me a couple of questions, I got them right. The adjuster asks me what would I like to do..either do the deductible payment over the phone with her or finish it online, I told her I would just go online and finish. She proceeded with the usual "thank you for being part of asurion & tmobile..blah blah". Long story short, I finished my claim..their 'track my claim' link gave me a tracking number that had no info at first, I waited & waited & waited and finally today 3/9/2010 I got a tracking number around 2:00pm..it stated on the Asurion website(phoneclaim.com) that it should have been delivered by today, but obviously it didn't. Checked the tracking number that was provided @ the asurion website 10minutes ago, and UPS finally got the info, so I should be getting my device tomorrow.

    All in all, smooth sailing so far..I'll keep you guys updated, let ya'll know if it was a refurb or not.



  • Similar Threads




  • Page 13 of 17 FirstFirst ... 31112131415 ... LastLast