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  1. #131
    nifty
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    Re: Asurion cell phone insurance review!

    Today (3/10/2010) UPS got here around 12:30pm, I opened the box..and what do you know a brand new Blackberry 9700 made in Canada!

    I'm happy with the service I was provided, and it kinda makes sense they sent me a new BlackBerry when the one I lost itself was like 3-4 days old. Hopefully this thread sheds some light on users going through the insurance claim process.

    (posted same thing on crackberry.com)


    See More: Asurion cell phone insurance review!




  2. #132
    CellularDepot
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    Re: Asurion cell phone insurance review!

    I for one have had nothing but problems with asurion. I called AT&T to let them know that I had spilled coffee in my cell phone on accident, they transferred me to asurion, great I was happy about that. The lady I spoke with asked what happened, and what kind of phone I had, and I told her. She said that was not the same phone that they had on file for me, which I have no idea why that would be because that is the phone that AT&T had on file for me, then said "please hold while I transfer you to a specialist." Guess what, that specialist is a recording and every time you call back after that you will not even get to talk to someone you will just hear that recording. So essentially the recording said I need to send in some additional information to process my claim, so I got all the paperwork together, had it notarized and everything just like I was supposed to and mailed it out. I got a phone call from asurion a few days later that said I forgot to mail my bill summary with the forms...oops...my bad so I faxed it to the number they provided. I call them about 3 days later, about 12 times until i could finally get someone who wouldn't just ship me to the recording, They told me that they haven't spoken with me since the first time that I called and I did not fax out my bill summary. Now i'm getting upset because I have already been without a phone for almost a week. So I ask for the fax number again, and they give me a different one. I fax out my bill summary again...that was three days ago and I still have not heard from them. I am soon going to go to the store and buy a phone outright and tell asurion to take their insurance and do you know what with it. Every time I called I was very nice to the people, and recieved horrible customer service and my claims process has been obnoxious. This is the first time that I have made a claim with them, and if it ever gets finished you can bet that the insurance will be cancelled and I will just insure my own phone. For the amount of time that it has taken (almost at 2 weeks), and the amount of clients that have been unable to get in touch with me, I sincerely hope they get moving on this. AT&T won't lend me a phone to use in the meantime so I'm up the creek without a paddle. Thank you Asuroion for supposedly making my life easier. DO NOT BUY THIS INSURANCE!



  3. #133
    pissedatasurio
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    Re: Asurion cell phone insurance review!

    The Better Business Bureau is a great idea. I don't know if it will work with my denied claim, but at least maybe someone else will see the complaints before they purchase insurance that doesn't help at all.



  4. #134
    nicknrm
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    Re: Asurion cell phone insurance review!

    Technically, your phone was "brand new". If you haven't had the phone that long, it makes sense that Asurion would send you a brand new phone.

    However, if you've had it for two months...it is no longer brand new and you should not receive a brand new phone.

    Quote Originally Posted by nifty View Post
    Today (3/10/2010) UPS got here around 12:30pm, I opened the box..and what do you know a brand new Blackberry 9700 made in Canada!

    I'm happy with the service I was provided, and it kinda makes sense they sent me a new BlackBerry when the one I lost itself was like 3-4 days old. Hopefully this thread sheds some light on users going through the insurance claim process.

    (posted same thing on crackberry.com)
    Send Nick a PM

    I hope you found this post helpful. Choose Like/Thanks, if you did




  5. #135
    jbrady805
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    Re: Asurion cell phone insurance review!

    seems that everty time some one posts something bad about asurion, some one steps in and blsts them for not understadnig how insurance works....we all know how insurence works...the problems is that asurion is underhanded in their bus practices and I hope a class action lawsuit firm finds these posts soon and starts a suit against asurion...there is obviously some one from asurion attacking people posting on this forum...
    jb805

    ---------- Post added at 05:11 PM ---------- Previous post was at 05:08 PM ----------

    seems that everty time some one posts something bad about asurion, some one steps in and blsts them for not understadnig how insurance works....we all know how insurence works...the problems is that asurion is underhanded in their bus practices and I hope a class action lawsuit firm finds these posts soon and starts a suit against asurion...there is obviously some one from asurion attacking people posting on this forum..



  6. #136
    srahsrah295
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    Re: Asurion cell phone insurance review!

    Quote Originally Posted by garyboutilier View Post
    Hey bud, just wondering if you've ever had any insurance of any kind before? You pay the premium every month and if something happens, you pay the deductable. Would it be that difficult for you to take your old phone that you won't use any more and place it into the postage paid, already addressed envelope and drop it in the mail. Not difficult instructions...for most people. LOL Its really not out fault that you decided to drop your $300 ,or whatever you paid for it, phone in the toilet, or whatever happened to it, but we are there to send you a replacement phone for $50 plus a new battery and a new home charger. That's a pretty sweet deal if you ask me. Build a bridge buddy, and get over it. If you don't like the insurance, don't have it. But have fun paying full price for your next phone next time your dog chews it up, plus the cost of the battery.
    First, I'd like to point out how extremely unprofessional you are by actually (and possibly unknowingly) identifying yourself as an employee of the company in question. I'm sure they would appreciate your mannerisms in this forum when associated with their company.

    Secondly, it's a pain to even get a hold of a customer service rep if you don't have a second phone number. I had to trick the automated system in order to talk to a person, and it took 5 mins of automation before I was even told it was an issue. I will say that the rep I spoke to after tricking the automation was pleasant and apologized for the inconvenience.

    Thirdly, despite being pleased with receiving my phone the next day, the first replacement I received was damaged. The keys were difficult to press and the space bar clicked. The battery also wasn't the same as the blackberry battery, which made the back difficult to get on. Hopefully the new one will be better. I opted for the newer model in hopes that I wouldn't get a reconditioned phone, which is what the first one seemed to be. I saw someone mention receiving a home charger with the replacement phone, but I did not. Perhaps it is because I originally received the same model, so maybe they will send me a charger with the newer one. The only irritation I had with the customer service rep is when he offered sending the newer model, and then tried convincing me to still take the same model I already had (of which I had already received a defect).

    Fourthly, I'm guessing that many responses to this forum were for a more basic phone. I have the Blackberry Curve 8330, which meant my deductible was $100, which is pretty frustrating considering mine was damaged due to a freak car accident. It would be nice if they waived the deductible for issues that weren't due to neglect. As a college kid, $100 is a week's worth of income for me, which was a bit frustrating.

    In general, I had a good experience with their customer service reps, but the set-up of the automated line can be frustrating and time consuming. They were also helpful in taking care of the problem. I just wish that I didn't receive a defective device or had to pay quite as much to fix the issue.

    I was wondering if anybody has had issues with the damage phone reaching them. Despite it being rare for the postal service to lose a package, I'm worried about being charged if for some reason they do. Would purchasing tracking be beneficial?



  7. #137
    beas0587
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    Re: Asurion cell phone insurance review!

    I am one of the dumb ones who bought the verizon insurance and received a refurbished Blackberry Curve 8330. I have complained to Verizon and Asurion to no avail. Does anyone know any way around It, without upgrading and re- up ing for 2 more years?



  8. #138
    slothound
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    Re: Asurion cell phone insurance review!

    I happen to own a cell phone repair center. In our experience deductibles paid to insurance companies usually equal or exceed the cost of repairing our customers' phones. Not only that but refurbished phones are such because they had some sort of problem in the past. Therefore you often inherit a whole new set of problems. On average something like a liquid damage recovery costs between $35 and $85 the majority falling in the low end of that range. When it comes to our more expensive repairs these tend to be in the $100 to $150 range and typically include broken LCDs on very new late model phones like the Blackberry Bold 2, Mytouch, iphone 3Gs etc.

    If I can be of help to anyone here please PM or email me as I have not achieved link posting status yet.

    Thanks.

    Mike

    ---------- Post added at 11:00 PM ---------- Previous post was at 10:58 PM ----------

    What sort of problems are you experiencing? The Curve is actually a decent phone. I'm assuming the fact that is a refurb is causing you grief.
    nicknrm likes this.



  9. #139
    beas0587
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    Re: Asurion cell phone insurance review!

    I dropped my phone in a puddle and it rings but the keypad does not work. When I received the refurbished piece of garbage from Asurion, it clicks and whistles when i use it. They won't replace it as long as it works.



  10. #140
    jmad
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    Re: Asurion cell phone insurance review!

    Well what if your phone got stolen? How would you send it back?



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