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  1. #11
    aliciajames
    aliciajames is offline
    Junior Member

    Posts
    6

    Re: Asurion cell phone insurance review!

    very informative information u guys are giving...can u refer me the best insurance company to deal with


    See More: Asurion cell phone insurance review!




  2. #12
    MerdeCat
    MerdeCat is offline
    Junior Member

    Posts
    19

    Re: Asurion cell phone insurance review!

    Yeah, I never buy the insurance. But I do always get the Free phone.



  3. #13
    skep
    skep is offline
    Junior Member

    Posts
    8

    Re: Asurion cell phone insurance review!

    i have to disagree strongly. its the best thing ever. i have an expensive phone and in order to replace id have to either renew my contract with verizon, or pay full retail price which is about $500 or 600 i think. (treo 700p). i have made claims with them on a few different occasions and i cant complain one bit. only thing that sucks is after making more than one claim in less than 12 months, they boot u off their coverage. but for $5 a month its better than car insurance!



  4. #14
    barneygrove
    barneygrove is offline
    Newbie

    Posts
    2

    Re: Asurion cell phone insurance review!

    My experience, so far: My Sidekick 3 has had some problems over the year and a half that I’ve owned it, but I’ve lived with them. One of the problems was a malfunctioning “o” key, which made writing long emails quite a nuisance. This was ultimately the problem that led me to call Asurion and request a replacement. I agreed to pay the $110 deductible, and I promptly received a replacement unit in the mail.

    The replacement Sidekick 3 had two notable problems. The two upper buttons on the front did not depress consistently, but jammed every other time they were pressed. And the phone would not charge its own battery. I confirmed the battery problem unambiguously by trying my old battery, phone and charger. The only way to charge the battery was in my old phone. So after two days of experimentation, I called Asurion back.

    The first call I made from my Sidekick, and the representative told me that I had to call back from a land line and wait on hold again. The second time I called, I made it through all of the automated selections and was on hold when I was suddenly disconnected and heard a rapid phone disconnection signal. The third time I called I reached a representative, but while I was describing the problem I was disconnected again. (I was calling from a land line which has no connection issues). The fourth time I called I reached a representative who understood my problem and asked me to verify my identity using a series of multiple choice questions. It turned out I failed the test (!) by answering “none of the above” to a question about a car that I supposedly own but that in fact I sold four years ago (I don’t currently own a car). When the representative explained to me that as a result of failing the test, I would be required to send both old and replacement phones back to Asurion, I asked to speak to a manager.

    The Asurion manager again insisted that if I wanted a replacement phone sent out quickly, I would need to send both phones back to Asurion. I pleaded that my original phone was purchased outright by me and worked fine (except for the broken “o” key and some minor issues), so why should I have to send it to Asurion? Why couldn’t I send the replacement phone back and have a new phone sent out as soon as possible? The manager then explained in no uncertain terms that if I send back only the non-working replacement Asurion phone, I would have to wait until it was “fully processed” and then CALL Asurion AGAIN to ensure that a new phone be sent out.

    Well, that was really the last straw. Why should I have to jump through extra hoops because Asurion sent me a defective (“refurbished”) replacement phone? By the time I called T-Mobile’s customer service to complain about my experience with Asurion, I had only one desire: a refund of all the premiums I ever paid for my extended warranty. Needless to say, no dice there, though the T-Mobile rep graciously offered to call Asurion directly on my behalf. After talking to two more Asurion representatives, I now have an agreement that once I send back the defective replacement phone and get a UPS scan, that Asurion will send me out a replacement replacement automatically without "processing" the return first. Let's hope I have better luck with the second round...

    In summary, I've paid $108 in premiums plus a $110 deductible, spent hours on the phone with Asurion, and I couldn't be LESS satisfied with the customer service. I may ultimately get a working replacement phone, but it won't have been worth the trouble. I would not recommend Asurion to anyone.
    Last edited by barneygrove; 01-10-2008 at 11:23 PM.



  5. #15
    underoath08x
    underoath08x is offline
    Member

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    42 - liked 1 times

    Re: Asurion cell phone insurance review!

    cell phone insurance=**** i know from expierence



  6. #16
    Trinary
    Trinary is offline
    Member

    Posts
    33

    Re: Asurion cell phone insurance review!

    You guys are missing a key parts of the A$$urion. You're only alowed 2 claims a year per contract. Plus they ship you a referbed phone that has a %100 chance of breaking within a month. And they make you jump through every single hoop you can imagine.
    Current Phones: Sam SCH-u740 (black), LG VX10000,RIM BB-8130, Sam SCH-u900 (black), Palm Treo 700p



  7. #17
    jdd3309
    jdd3309 is offline
    Newbie

    Posts
    2

    Re: Asurion cell phone insurance review!

    my LG phone got a little wet and did not work properly - paid the $50 and got a refurbished phone - took my no-good phone to my Verizon store to have them transfer my contacts - after the transfer was completed - the phone worked again Why couldnt Verizon and Asurion say to run your phone thru this machine to see if it can still work and save us $50 and the hassle ?



  8. #18
    weldor
    weldor is offline
    Newbie

    Cell Phone
    HTC Droid Incredible
    Carrier
    Verizon Wireless
    Location
    Missouri
    Posts
    2

    Re: Asurion cell phone insurance review!

    My opinion of most any insurance company.

    The ONLY difference between an insurance company and Jessy James is, Jessy used a gun to rob people.

    Insurance companys don't need a gun.



  9. #19
    stargurl84
    stargurl84 is offline
    Junior Member

    Location
    PA
    Posts
    28

    Re: Asurion cell phone insurance review!

    Quote Originally Posted by weldor View Post
    My opinion of most any insurance company.

    The ONLY difference between an insurance company and Jessy James is, Jessy used a gun to rob people.

    Insurance companys don't need a gun.
    pretty much....this goes for insurance of any kind



  10. #20
    gold_inline
    gold_inline is offline
    Newbie

    Posts
    4 - liked 1 times

    Re: Asurion cell phone insurance review!

    I have never purchased the equipment warranty but have to say that my recent experience with this vendor has been stellar! They were professional on the phone, and I received my phone less than 24 business hours later(claim called in Friday eve after 6 pm- and phone received Monday afternoon)! I am with Sprint- so perhaps that is the difference! I would recommend Asurion wholeheartedly!
    MarcATL likes this.



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