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  1. #21
    1906blackncold
    1906blackncold is offline
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    Re: Asurion cell phone insurance review!

    Honestly,

    I cannot fully explain what I am about to do with these Asurion guys. We Americans are weak at times letting the Big Corps run us over. Knowledge is key and power. So many people on these forums have complained and eventually gave up and gave in. thats the problem they know most will because the "little guys are too lazy to find out their rights" . Basically, they are fraud in any aspect. Does anyone ever read in thier forms "any false or MISLEADING information is subject penalty"? Same thing applies to us to them..they are infact misleading in 99% of what they say. Depending on your situation, there are different laws they break the law. You have the right to sue BIG TIME not for your "device" but for Fraud. Thats how you get em. Put it this way...I provided the laws presented and passed by the US constitution in 1933 about my vehicle and "noted and legal tender" and I simply wrote my $47,000 dollar car off with out the "green money"!! know your laws and rights..knowledge is key...if you want we can join together sign a petition 5,000 strong and take Asurion as a large of one to court for fraud..I am ready for these guys.. just let me know!!


    See More: Asurion cell phone insurance review!
    tessaburkett likes this.




  2. #22
    gold_inline
    gold_inline is offline
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    Re: Asurion cell phone insurance review!

    Quote Originally Posted by 1906blackncold View Post
    Honestly,

    I cannot fully explain what I am about to do with these Asurion guys. We Americans are weak at times letting the Big Corps run us over. Knowledge is key and power. So many people on these forums have complained and eventually gave up and gave in. thats the problem they know most will because the "little guys are too lazy to find out their rights" . Basically, they are fraud in any aspect. Does anyone ever read in thier forms "any false or MISLEADING information is subject penalty"? Same thing applies to us to them..they are infact misleading in 99% of what they say. Depending on your situation, there are different laws they break the law. You have the right to sue BIG TIME not for your "device" but for Fraud. Thats how you get em. Put it this way...I provided the laws presented and passed by the US constitution in 1933 about my vehicle and "noted and legal tender" and I simply wrote my $47,000 dollar car off with out the "green money"!! know your laws and rights..knowledge is key...if you want we can join together sign a petition 5,000 strong and take Asurion as a large of one to court for fraud..I am ready for these guys.. just let me know!!
    Black,
    So one problem you stated is lack of knowledge and laziness in the pursuit of such knowledge.
    I submit to you the second problem is the litigious nature of society. Rather than make educated decisions, we make stupid ones and then blame others for them. Then we look for "our piece of the pie" by suing legitimate businesses.
    I think there are probably as many people who have been well served by Asurion as there are those who are disgruntled. And not to mention, honest mistakes are made. But knowing the mobile phone industry as I do, it is full of fraudulent activity and I appreciate the measures that are taken by this company in order to prevent me from being a victim. People can prevent being victimized themselves by being educated.
    Last edited by gold_inline; 11-26-2008 at 10:02 AM.



  3. #23
    kjamros
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    Re: Asurion cell phone insurance review!

    You have to remember that most phones come with a 1 year manufacturers warranty.



  4. #24
    Domda
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    Rip off.... I totally agree!

    My old phone stopped working, and I went through their $ 50.00 replacement. They sent me a new phone but the battery was dying after 2 hours, eventhough it had been fully charged. It was obvious that the battery was not new.
    I filed a claim in order for them to send me a new phone or a new battery, and it was rejected because the battery was not working properly and it is not in their list. They were the ones to send me this battery. I am so furious... On top of it, no offense, especially since I am from Europe, but the people I talked to were rude, did not speak correct English and ended up hanging up on me.
    I will not spend a dime on their insurance plan anymore. It's a big scam!



  5. #25
    krazrman
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    Re: Asurion cell phone insurance review!

    i bet making a claim would be loads of fun



  6. #26
    over50
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    Re: Asurion cell phone insurance review!

    I am so furious that I was duped! I bought the insurance for $5 a month--
    I lost my blackberry after paying insurance for 20 months--filed the claim, it went smoothly. Rec'd the phone--when I unwrapped it, a small chip of plastic fell off the corner of the phone...I didn't want to nit-pik, I didn't think it would affect the phone's performance, so I did nothing BIG MISTAKE!! During the next couple weeks, more and more went wrong with the phone..I had to re-validate my e-mail delivery every other day, calls just disappeared--I was still 'connected', but no one could hear me or vice versa..then I could no longer access the internet ..every other day, there was a new problem. I called assurian and asked if I got a re-furbished phone "yes, of course you did. that blackeberry is old"...I told them my story--and she said "so a little chip fell off the phone when you first got it?--well, then your warranty is voided, because the phone is damaged!" Can you believe this??? I am so surprised that Verizon would do business with such hucksters.. I am going to tell Verizon that if that don't intervene in this situation, I will change my carrier. Listen, if enough people did this--things would change. Believe me...you've got to take a stand somewhere.



  7. #27
    dtreacy69
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    Re: Asurion cell phone insurance review!

    from my experience all cell phone insurance is bullsh*t.



  8. #28
    dtreacy69
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    Re: Asurion cell phone insurance review!

    i personally think its better to just have a spare phone



  9. #29
    nicknrm
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    Re: Asurion cell phone insurance review!

    I have not read the thread thoroughly, so someone may have already posted it, but let me post it in a new way.

    Asurion insurance only requires you to send back your phone if you break it (i.e. dropping it in water). The phone you send back does not get resold. It is illegal to resell an already damaged device and especially if you damage it really bad, they won't be able to recover it...imagine Asurion trying to put a phone back together that you ran over...since the insurance covers that.

    Yes, you pay $5.00 or $5.99 ($5.99 includes the extended warranty). It doesn't feel like it breaks your pocket each month since you pay for it over a period of time. That's why it is the way it is. Then, you do (like with any form of insurance) have to pay a small $50 deductable.

    You may feel that pricing is expensive, but if you are 14 months into your 24 month contract, you would need to pay for the phone at full retail price...which can exceed $350 (depending on device) if you didn't have insurance.

    Asurion is also not a company in the business to provide great customer service. Yes, it sounds like your experience wasn't that great, but just try again. They are there to resolve issues fast.

    Asurion is one of the most valued wireless insurance company.

    Quote Originally Posted by angry View Post
    Asurion cell phone insurance is a rip off....Dont get it.....I have Verizon and was offered Asurion insurance on my cell phone in case my phone broke, or was stolen, etc. Anyway I think the service is a total rip off....Dont get it and I will tell you why.....

    1) Cost of Asurion insurance.....$5.00 a month.

    2) If you make a claim they make you pay $50.00

    3) Once you do a claim and you get a new phone you must send back your old phone (with the battery) within 15 days or they can charge you up to $300.00.

    4) The customer service sucks.

    Now let me explain this better for you.....lets say your cell phone craps out 14 months into your plan...14 months x $5.00 a month equals...$70.00. Now $70.00 plus the $50.00 fee they charge you equals $120.00. Thats almost as much as a new phone already. But wait.....

    Dont forget you gotta send your old broken phone back in with the battery...It does not take a moron to realized that they referbish the old phones and put new cheap plastic housings on the phones and resell em. Probably the batteries too. How much do ya think the old cell phone is worth to the refurbish company....? $15, $25?, $40? While they resell it for probably at least $90 to $175. Which you originally paid $150.00 for.

    Oh and dont forget to send in that old phone, if you dont, thats an extra $300.00

    And lastly, the customer service sucks.....Oh the reps you talk to are very nice dont get me wrong, but I was disconnected once, put on hold several times....Told the wrong information.....(Guy told me that the $50.00 went towards extra months on your Asurion insurance plan, next person I talked to said that was not true and it was just a service fee)

    So all and all you end up paying about $150.00 for your new phone, while they turn around fix the old one and resell your phone as a new or refurbished one (I am only guessing about this but is probably the case).....If your phone does not break for longer....You end up paying even more. Worst case senario you forget to send in your broken phone and could end up paying like $450.00.

    The only good things about this service is that you pay no shipping costs, Or did I? and I got a new phone by the next day.

    I thought insurance was suppost to help your wallet, not not burn a hole in it. Its an Assurance, that youll be getting scammed with Asurion insurance.
    MarcATL likes this.
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    I hope you found this post helpful. Choose Like/Thanks, if you did




  10. #30
    over50
    over50 is offline
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    Re: Asurion cell phone insurance review!

    ....and it appears as though Assurian has a rep responding to our comments



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