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  1. #81
    famguy74
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    Re: Asurion cell phone insurance review!

    Yea I jst filed a claim earlier 2day and since the Voyager is out of stock theyre givin me an enV touch! So i am quite happy w/ this service and will continue 2 use it.


    See More: Asurion cell phone insurance review!




  2. #82
    nicknrm
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    Re: Asurion cell phone insurance review!

    You may find a sad present in the box when you open it.

    Asurion does not have the enV Touch or the enV3 in stock either...due to their new status.

    Quote Originally Posted by famguy74 View Post
    Yea I jst filed a claim earlier 2day and since the Voyager is out of stock theyre givin me an enV touch! So i am quite happy w/ this service and will continue 2 use it.
    Send Nick a PM

    I hope you found this post helpful. Choose Like/Thanks, if you did




  3. #83
    leafinwind2009
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    Re: Asurion cell phone insurance review!

    i have never get free phone

    i have never get free phone
    Last edited by leafinwind2009; 07-16-2009 at 12:19 AM. Reason: Auto-merged Double post



  4. #84
    ApowerRanger
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    Re: Asurion cell phone insurance review!

    I personally like Asurion. I only contact them through Sprint, but so far they've come through very well. I just recently broke my phone and they gave me a free upgrade. Sorry about you other guys though...



  5. #85
    FertileGrounds
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    Re: Asurion cell phone insurance review!

    Pissed Off!!!
    Their website claims that you can have your phone the next day. BULL!! That is only for a selected few. I have been going back and forth with them since the 24th of July. Still do not have my blackberry! The ask for an affadavit and my drivers and said it could take up tp 5 days. When I asked why it would take so long I was told that it was a random selection process. OK I sent the crap over but my drivers will not come across clearly. So I am basically S.O.L because there is no other process for this. I am sooooo pissed off: I have enlarges and lightened it and the friggin will not come across clearly.



  6. #86
    LIKESASURION
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    Re: Asurion cell phone insurance review!

    VERY HAPPY!
    I lost my phone (LG Voyager) and they are sending me an enV Touch!!

    And why would they say that if they weren't?



  7. #87
    jbrady805
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    Re: Asurion cell phone insurance review!

    The BBB was a complete waste of time ! Given the amount of complants I have seen here I do not know hoe the BBB gives Asurion a good review ???

    The BBB said they would keep my complaint on file.....whoopeeee...

    Looks like the BBB represents business and not consumers...
    JB

    Complaint ID#: 37057364
    Business Name: Asurion Insurance Services, Inc.

    Thank you for contacting the BBB regarding your experience with {Asurion Insurance Services, Inc.}.

    The company has responded to your complaint and a copy is attached for your records. While I regret the response does not resolve your concerns the company has provided its position.

    A copy of your statement will be retained by BBB in the company's permanent file record for future monitoring purposes.

    If you have any questions, please call me at your convenience.

    Sincerely


    Kimberly Lynn
    Manager, Accredited Business Standards
    P.O. Box 198436 Nashville, TN 37219



  8. #88
    DBG123
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    Asurion cuts the wrong corners: Their product is terrible

    In mid august i lost my blackberry phone and called the insurance serivce asurion to get a replacement phone. I emphasized how important it was that the phone be sent overnight with no signature required for delivery because i had to pick up the phone after hours. When i went to pick up the phone i found a tag from UPS saying they tried to deliver the phone but i wasn't there so they'd be back the next day. i needed it that night for work. That was the first screw up.

    Then, after using the replacement blackberry for a day, the tracking ball stopped working. That was the second screw up. I called and made arrangements to replace the replacement phone. I expressed my dissatisfaction with the previous delivery arrangments and with the fact that the replacement phone was not functional and i requested that the $50 replacement phone fee be credited to me for my inconvenience.

    Not only was my request denied but I then had to give my credit card number before they would agree to send a me a replacement for the replacement phone in case i didnt send back their non-fucntioning replacement phone they sent me. I reluctantly gave them my credit card #.

    A new phone was sent. I sent back the old phone.

    Now, after a week of using my second blackberry replacement with no dropping or liquid damage to the phone, this second replacement phone is now not functioning properly: the return key doesn't work, there is no way to adjust the ringer, and the end call button is working intermittently.

    I just called Asurion to get a replacement for the replacement and the customer service person was a human hiding behind a script that she was trained to read which made her into a frustrating-to-speak-to robot. For instance when i asked her if these replacement phones are old broken phones that Asurion refurbishes, she replied - "you could see it that way, but Asurion has a 68 point evaluation for each phone"... which i pointed out has been insufficient twice in a row and she replied in a monotone voice: "i can understand that would be frustrating for you..."

    Her non-human robotic reply was, at that moment, more frustrating to me than the fact that their 68 point review failed, again.

    And when i asked her to take down the number i was calling from in case we got disconnected she said it was an in-call facility only and she couldn't call out. i expressed my dissatisfaction with that and she incomprehensibly assured me that if i called back the Asurion representative would still have to go through all the steps with me to identify the problem. That was not the point i was making but it was clearly the only thing on her script that she saw fit to regurgitate. (God forbid she went off script and spoke to me like a real person).

    BOTTOM LINE: I dont know if Verizon offers an alternative insurance plan but if they do i strongly advise that it be considered instead of asurion.

    DEAR ASURION: your free overnight shipping is great. just make sure that the phones you send actually work and will continue working for more than a week.
    ASURION! DONT SEND PEOPLE PHONES THAT DONT WORK!! And train your representatives to speak like real people or get better writers for your scripts!

    Dan the dissatisfied ASURION customer
    PBDarcy likes this.



  9. #89
    nicknrm
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    Re: Asurion cell phone insurance review!

    DBG, I'm sorry to hear your frustration.

    Once again, I have nothing bad to say about Asurion. They were great with us...again as we just replaced a phone that went through the lawn mower 6 days ago.
    Send Nick a PM

    I hope you found this post helpful. Choose Like/Thanks, if you did




  10. #90
    dunckch
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    Re: Asurion cell phone insurance review!

    Personally, i wouldn't get the insurance unless you have a very nice phone. When i got my phone i got the free phone. Then I ended up breaking it and went to the verizon store to get a new one. I picked up the same phone for 10 dolalrs, Then recently that phone broke. Now i have to pay $50 for a phone that cost me 10, because i dont want to pay upwards of 160 for a new phone. If you have a nice phone its worth the investment, if not... just buy a new phone



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