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  1. #1
    angry
    angry is offline
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    Asurion cell phone insurance is a rip off....Dont get it.....I have Verizon and was offered Asurion insurance on my cell phone in case my phone broke, or was stolen, etc. Anyway I think the service is a total rip off....Dont get it and I will tell you why.....

    1) Cost of Asurion insurance.....$5.00 a month.

    2) If you make a claim they make you pay $50.00

    3) Once you do a claim and you get a new phone you must send back your old phone (with the battery) within 15 days or they can charge you up to $300.00.

    4) The customer service sucks.

    Now let me explain this better for you.....lets say your cell phone craps out 14 months into your plan...14 months x $5.00 a month equals...$70.00. Now $70.00 plus the $50.00 fee they charge you equals $120.00. Thats almost as much as a new phone already. But wait.....

    Dont forget you gotta send your old broken phone back in with the battery...It does not take a moron to realized that they referbish the old phones and put new cheap plastic housings on the phones and resell em. Probably the batteries too. How much do ya think the old cell phone is worth to the refurbish company....? $15, $25?, $40? While they resell it for probably at least $90 to $175. Which you originally paid $150.00 for.

    Oh and dont forget to send in that old phone, if you dont, thats an extra $300.00

    And lastly, the customer service sucks.....Oh the reps you talk to are very nice dont get me wrong, but I was disconnected once, put on hold several times....Told the wrong information.....(Guy told me that the $50.00 went towards extra months on your Asurion insurance plan, next person I talked to said that was not true and it was just a service fee)

    So all and all you end up paying about $150.00 for your new phone, while they turn around fix the old one and resell your phone as a new or refurbished one (I am only guessing about this but is probably the case).....If your phone does not break for longer....You end up paying even more. Worst case senario you forget to send in your broken phone and could end up paying like $450.00.

    The only good things about this service is that you pay no shipping costs, Or did I? and I got a new phone by the next day.

    I thought insurance was suppost to help your wallet, not not burn a hole in it. Its an Assurance, that youll be getting scammed with Asurion insurance.


    See More: Asurion cell phone insurance review!




  2. #2
    garyboutilier
    garyboutilier is offline
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    Re: Asurion cell phone insurance review!

    Quote Originally Posted by angry
    Asurion cell phone insurance is a rip off....Dont get it.....I have Verizon and was offered Asurion insurance on my cell phone in case my phone broke, or was stolen, etc. Anyway I think the service is a total rip off....Dont get it and I will tell you why.....

    1) Cost of Asurion insurance.....$5.00 a month.

    2) If you make a claim they make you pay $50.00

    3) Once you do a claim and you get a new phone you must send back your old phone (with the battery) within 15 days or they can charge you up to $300.00.

    4) The customer service sucks.

    Now let me explain this better for you.....lets say your cell phone craps out 14 months into your plan...14 months x $5.00 a month equals...$70.00. Now $70.00 plus the $50.00 fee they charge you equals $120.00. Thats almost as much as a new phone already. But wait.....

    Dont forget you gotta send your old broken phone back in with the battery...It does not take a moron to realized that they referbish the old phones and put new cheap plastic housings on the phones and resell em. Probably the batteries too. How much do ya think the old cell phone is worth to the refurbish company....? $15, $25?, $40? While they resell it for probably at least $90 to $175. Which you originally paid $150.00 for.

    Oh and dont forget to send in that old phone, if you dont, thats an extra $300.00

    And lastly, the customer service sucks.....Oh the reps you talk to are very nice dont get me wrong, but I was disconnected once, put on hold several times....Told the wrong information.....(Guy told me that the $50.00 went towards extra months on your Asurion insurance plan, next person I talked to said that was not true and it was just a service fee)

    So all and all you end up paying about $150.00 for your new phone, while they turn around fix the old one and resell your phone as a new or refurbished one (I am only guessing about this but is probably the case).....If your phone does not break for longer....You end up paying even more. Worst case senario you forget to send in your broken phone and could end up paying like $450.00.

    The only good things about this service is that you pay no shipping costs, Or did I? and I got a new phone by the next day.

    I thought insurance was suppost to help your wallet, not not burn a hole in it. Its an Assurance, that youll be getting scammed with Asurion insurance.
    Hey bud, just wondering if you've ever had any insurance of any kind before? You pay the premium every month and if something happens, you pay the deductable. Would it be that difficult for you to take your old phone that you won't use any more and place it into the postage paid, already addressed envelope and drop it in the mail. Not difficult instructions...for most people. LOL Its really not out fault that you decided to drop your $300 ,or whatever you paid for it, phone in the toilet, or whatever happened to it, but we are there to send you a replacement phone for $50 plus a new battery and a new home charger. That's a pretty sweet deal if you ask me. Build a bridge buddy, and get over it. If you don't like the insurance, don't have it. But have fun paying full price for your next phone next time your dog chews it up, plus the cost of the battery.
    skazik likes this.



  3. #3
    mven74
    mven74 is offline
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    6 - liked 1 times

    Re: Asurion cell phone insurance review!

    i have t mobile service and i insured my phone (nokia 9500) with them. after 12 months, it died on me and needed a replacement. i called them, they explained that that phone was not available. the new blackberry just came out (8800). i asked for that. chareged me the deductable. i recieved it the next day. yeah, a was put on hold several times. had to talk to couple of poeple. but in the end, i was happy. i can't remember how much i paid for the nokia, i know i saved some $$$ with the insurance even with the $5 monthly + deductable.



  4. #4
    silver_offroad
    silver_offroad is offline
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    11 - liked 1 times

    Re: Asurion cell phone insurance review!

    Same with my wife's phone. Keys wouldn't work. Couldn't be without because of work (no home phone). Shipped one the next day and we had it activated by the afternoon. Otherwise we would have had to pay a couple hundred dollars for a new one plus driving cost. This insurance is no different than car insurance. You pay deductible to insurance. They give you payout or get you similar car. Then they sell your car to salvage yard. If you have no claims you still have paid them for the security factor.
    donmafioso likes this.



  5. #5
    pryncssdeb
    pryncssdeb is offline
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    Cell Phone
    Samsung Impression
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    AT&T Wireless
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    TN
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    85 - liked 3 times

    Re: Asurion cell phone insurance review!

    Asurion has gotten about $200 out of us, just in the last 4 months since we've had our service... My first krzr got a crack (I was gonna live with it) and then died when it became intimate with a bit of Mt Dew. My hubby's first Samsung a930 got dropped into a puddle of water on the floorboard of a junk car. Mine was still ok and he used it until his came in. By the his came in, the face was cracked on mine. His second phone had an unfortunate meeting with asphalt and tires. It still came on, though! I had JUST got my new one, when he ran his over. So I gave him mine, and wouldn't you know... it was in his pocket and he got drenched by a gallon of water (fell over as he was driving). The worst part about the insurance is that you have to pay $50 per phone per claim, and that if you have to file a second claim, your insurance gets canceled. In a way, though, it's good because now he takes better care knowing if it's broke he's gotta fork over the $$ for a full priced new one. I'm really glad we purchased our new phones on sale, we got them both for $49 each. So total, we've still got less $ in them than if we had purchased them straight out.



    deb
    donmafioso and kdizney like this.



  6. #6
    MHJ
    MHJ is offline
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    Posts
    60

    Re: Asurion cell phone insurance review!

    Insurance is pretty critical to purchase because of the problems that may occur without the safety net. For what they are offering, it seems like a good deal to me



  7. #7
    Determined
    Determined is offline
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    Re: Asurion cell phone insurance review!

    If you purchase insurance on a phone that you love, don't you think you should at least get the same phone or "of like kind" when your phone goes array? Asurion is a rip off. They are not nice, their customer service reps are robotic. I'd rather speak with an automated service, because that is exactly how they speak. Do they memorize their quick answer such as "this is the only phone we have to give you as a replacement." Blow me.
    kdizney likes this.



  8. #8
    Determined
    Determined is offline
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    Re: Asurion cell phone insurance review!

    Re: Asurion cell phone insurance review!
    Insurance is pretty critical to purchase because of the problems that may occur without the safety net. For what they are offering, it seems like a good deal to me.

    Response:
    Obviously, you have not needed to use the insurance
    Last edited by Determined; 10-18-2007 at 09:19 AM.



  9. #9
    Homeboi954
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    9

    Re: Asurion cell phone insurance review!

    +1 on that



  10. #10
    jennyyu
    jennyyu is offline
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    Re: Asurion cell phone insurance review!

    The best insurance is take care of it by your self








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