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  1. #1
    unclebob2004
    unclebob2004 is offline
    Newbie

    Posts
    2
    My billing plan starts on the 7th and ends on the 6th of every month. For the month of October I checked online and was over by 50 minutes or so. I didn't want to pay the overage, so I called Cingular and asked if there was anything to do. They said I could upgrade my plan to a higher minutes, and it would be credited towards my current month and I would have extra minutes I could use. I was on the 450 nation plan w/ rollerover. I moved up to the 600 region plan since I never really left town. I asked again to make sure....that for my month of October I have 600 anytime minutes to use, and I was not over my limit now. They said it would be credited onto the account on the 6th, so it would take place of the previous days of my month. I asked if any of my features had changed and was told no I still have everything. Well, I kept talking on my phone and was pissed off when I got my bill.

    For the month of October, it was still on the "450" plan. I used 663 minutes total so theyc harged me .45 for overage per minute. My bill is close to $180. I started looking at the description of the bill, and it even shows that my plan was switched to the "600" plan. It shows I am on the region plan of 10/7-11/6. So, it shows on the bill, but they are still charging me.

    I called customer service, and after I told the service rep, he said that I have to be lying because that they don't upgrade plans until the next month. I got pissed off, told them exactly what the cingular rep told me about taking effect shows on the bill also, but that I was being charged overage for over 200 minutes, instead of 63. After I started raising my voice he went to well we will split it 50/50 of the overage. I still didn't think this was right so I asked to speak to the manager. He said ok but she probably won't offer you the same deal. After waiting another 20-25 minutes on hold, I got Melissa Day on the phone.

    She immediately said the only thing we can do is cut it 50/50 of the overage charges. I said that wasn't fair and she put me on hold. 35 minutes later she says well sir, now we can't take off any of your bill because if we switch the bill over to your 600 minutes plan, you actually owe us $8 more because your new plan didn't include mobile to mobile minutes, and you use 151 mobile to mobile. I started yelling about the service rep who told me all my features would be the same.

    She said there was nothing to do. I got pissed off and was like w/e. So I have this bill that I do not have the money to pay. What is going to happen here? I was late 6 days paying my bill before and just got a letter saying it will cost $36 to reactivate if service is cut. Well it's going to be longer than that to get the money. Am I going to have to go to court for this money? The contract I signed also has me entitled to $150 if I cancel the contract. I'm 18, barely paying the rent and car insurance, credit is already screwed. What do I do?

    Should of went with Verizon....like all my friends said to go with.

    .....Friends dont let friends chose Cingular!


    See More: Overage - can't afford bill




  2. #2
    jazzman
    jazzman is offline
    Junior Member

    Location
    Wisconsin
    Posts
    27

    DAMN STRAIGHT, they are the devil imho!

    Derek



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