NEWS: AT&T Wireless Lies

This is such a crock. Here is the email I received from AT&T just last
night:

"In reviewing your LNP request, I found an error in the request. It was
an error on our side and we have to restructure the request so we can
pass it on to {other carrier}. I will have confirmation in the morning
that this is corrected and resubmitted. "

This morning the Porting web status site says:

" At current state, you should have inbound service with AT&T Wireless
four business days from today. "





In article <[email protected]>,
"PDA Man" <[email protected]> wrote:

> AT&T Wireless Services Inc., which last week received an inquiry request
> from the Federal Communications Commission regarding consumer complaints
> related to its local number portability efforts, said it has implemented
> software improvements that allow number porting to and from the carrier "in
> times on par with other carriers-in some cases in just a few hours."
>
> "Unfortunately, the first group of customers who have tried moving their
> wireless numbers to a different carrier have had a frustrating experience,"
> said Michael Keith, president of mobility services at AT&T Wireless. "AT&T
> Wireless has certainly not been satisfied with the performance of our
> porting systems in the first few weeks of the LNP process, and we regret
> inconveniencing our customers."
>
> The carrier noted problems with its software in acknowledging requests from
> other carriers to move a customer's number that eventually created a
> bottleneck in the system.
>
> "As a result of changes we made in conjunction with the software provider,
> we are now responding to more than three-quarters of these requests in 30
> minutes or less," Keith noted.
>
> While taking some of the blame for the porting difficulties, AT&T Wireless
> also placed some of the hardship on its competitors, which it said
> experienced periodic outages in the weeks prior to the implementation of
> LNP, inhibiting the ability of AT&T Wireless' vendor to test its software.
>
> "We have identified and begun to solve the problems affecting AT&T Wireless
> and have improved the customer experience as a result," Keith added.
> "Neither we nor our industry have all the issues licked yet, but we are
> making steady, solid progress in these early days of an unprecedented
> process."
>
> Analysts have noted that AT&T Wireless used a different vendor to handle its
> porting system than its five nationwide competitors, which all reportedly
> relied on Telecommunications Services Inc. to provide their porting
> services. AT&T Wireless was also reportedly hindered by a software glitch
> dating back to Nov. 1 that hampered the carrier's ability to access
> information for its GSM customers and delayed its ability to sign up
> additional subscribers to the network.
> --
> Visit Wireless World at http://wirelessway.blogspot.com for the latest in
> Wireless Technology News and Info! Free Drawing for Aluminum Palm /Clie
> case!!
>
>

---

› See More: NEWS: AT&T Wireless Lies

Total BS. At the same time they were issuing Press releases yesterday
that the problems were solved, they were sending me an email that
basically said "Maybe in 4 more days".

Ignoring his agents wishes,Chris McFarland <[email protected]> flung
open the hotel room door and announced to the gathering crowd:

>This is such a crock. Here is the email I received from AT&T just last
>night:
>
>"In reviewing your LNP request, I found an error in the request. It was
>an error on our side and we have to restructure the request so we can
>pass it on to {other carrier}. I will have confirmation in the morning
>that this is corrected and resubmitted. "
>
>This morning the Porting web status site says:
>
>" At current state, you should have inbound service with AT&T Wireless
>four business days from today. "
>
>

what email address did you use? I've been around in circles with
those idiots since the 24th to get three numbers ported over. I tried
their 800 number to their portability group but it's impossible to get
ahold of anyone. I stayed on hold, (thank god for speakerphones and
mute), for over 2 hours three days in a row with no luck.




>
>
>
>In article <[email protected]>,
> "PDA Man" <[email protected]> wrote:
>
>> AT&T Wireless Services Inc., which last week received an inquiry request
>> from the Federal Communications Commission regarding consumer complaints
>> related to its local number portability efforts, said it has implemented
>> software improvements that allow number porting to and from the carrier "in
>> times on par with other carriers-in some cases in just a few hours."
>>
>> "Unfortunately, the first group of customers who have tried moving their
>> wireless numbers to a different carrier have had a frustrating experience,"
>> said Michael Keith, president of mobility services at AT&T Wireless. "AT&T
>> Wireless has certainly not been satisfied with the performance of our
>> porting systems in the first few weeks of the LNP process, and we regret
>> inconveniencing our customers."
>>
>> The carrier noted problems with its software in acknowledging requests from
>> other carriers to move a customer's number that eventually created a
>> bottleneck in the system.
>>
>> "As a result of changes we made in conjunction with the software provider,
>> we are now responding to more than three-quarters of these requests in 30
>> minutes or less," Keith noted.
>>
>> While taking some of the blame for the porting difficulties, AT&T Wireless
>> also placed some of the hardship on its competitors, which it said
>> experienced periodic outages in the weeks prior to the implementation of
>> LNP, inhibiting the ability of AT&T Wireless' vendor to test its software.
>>
>> "We have identified and begun to solve the problems affecting AT&T Wireless
>> and have improved the customer experience as a result," Keith added.
>> "Neither we nor our industry have all the issues licked yet, but we are
>> making steady, solid progress in these early days of an unprecedented
>> process."
>>
>> Analysts have noted that AT&T Wireless used a different vendor to handle its
>> porting system than its five nationwide competitors, which all reportedly
>> relied on Telecommunications Services Inc. to provide their porting
>> services. AT&T Wireless was also reportedly hindered by a software glitch
>> dating back to Nov. 1 that hampered the carrier's ability to access
>> information for its GSM customers and delayed its ability to sign up
>> additional subscribers to the network.
>> --
>> Visit Wireless World at http://wirelessway.blogspot.com for the latest in
>> Wireless Technology News and Info! Free Drawing for Aluminum Palm /Clie
>> case!!
>>
>>



**********************************************************************

People are more violently opposed to fur than leather because it's
safer to harass rich women than motorcycle gangs.
-Unknown


Remove "die spammers" to email

In article <[email protected]>,
[email protected] wrote:

> Ignoring his agents wishes,Chris McFarland <[email protected]> flung
> open the hotel room door and announced to the gathering crowd:
>
> >This is such a crock. Here is the email I received from AT&T just last
> >night:
> >
> >"In reviewing your LNP request, I found an error in the request. It was
> >an error on our side and we have to restructure the request so we can
> >pass it on to {other carrier}. I will have confirmation in the morning
> >that this is corrected and resubmitted. "
> >
> >This morning the Porting web status site says:
> >
> >" At current state, you should have inbound service with AT&T Wireless
> >four business days from today. "
> >
> >
>
> what email address did you use? I've been around in circles with
> those idiots since the 24th to get three numbers ported over. I tried
> their 800 number to their portability group but it's impossible to get
> ahold of anyone. I stayed on hold, (thank god for speakerphones and
> mute), for over 2 hours three days in a row with no luck.


425-827-4500 (ATT Wireless HQ in Bothell, Washington)
push 9 for switchboard. Ask for Executive Response

Matthew Lindeen <[email protected]> wrote in message news:<[email protected]>...
> Total BS. At the same time they were issuing Press releases yesterday
> that the problems were solved, they were sending me an email that
> basically said "Maybe in 4 more days".

Guys, if we are paying for two services at the same time, is it
reasonable to ask ATT to cover those expenses. What are your thoughts
on this? Please, respond.

On 8 Jan 2004 08:22:42 -0800, [email protected] (varkiliy_jar)
wrote:

>Matthew Lindeen <[email protected]> wrote in message news:<[email protected]>...
>> Total BS. At the same time they were issuing Press releases yesterday
>> that the problems were solved, they were sending me an email that
>> basically said "Maybe in 4 more days".
>
>Guys, if we are paying for two services at the same time, is it
>reasonable to ask ATT to cover those expenses. What are your thoughts
>on this? Please, respond.

I think it is reasonable to ask AT&T to waive all costs pertaining to
maintaining the AT&T account while waiting for the port. There is an
issue of whether you use the account however ... so perhaps they
should come up with a way to charge you fairly for per-minute usage
and NOTHING else while waiting for the port. Thus, if you never have
to use the old AT&T phone ... you will not be charged at all. Thus,
you will be encourage to use your new providers service, but you can
safely answer calls to your number still attached to AT&T.

Tom Veldhouse