NEXTEL Rebates Problems

I switched to NEXTEL on June 30, 2003. I activated two phones at that
time. Each one was going to give me a $50 rebate.

In September I received one $50 check and a letter saying that I hadn't
activated a phone.

I called the number listed FROM THE PHONE I DIDN"T "ACTIVATE" and voiced
my dissatisfaction. They said they would go in process and to call back
in a week.

I called back in a week, they said it was processing and I should call
back in a week.

So, now it's early October, I call back, they say that my check will be
processed soon.

Now it's December, I have yet to receive this second rebate check.
NEXTEL of course blames the rebate fulfillment agency. I can't seem to
get help from rebate fulfillment other than "it's in process" which, six
months after the fact is crap.

I emailed NEXTEL's Customer Service on Friday -- no reply yet. I'm
pretty unhappy about this whole idea about rebates and frankly, I'm
counting the days until my contract is up.

Anyone else have issues?

---

› See More: NEXTEL Rebates Problems

Yes, sometimes i believe that these rebates are purposely witheld
because a large percentage of people will either forget about it or
don't care to fight for it.


Here is what I have done in the past. You call up CS and tell them
your story and explain to them if they don't credit your account for
the $50, then you will cancel your phone and consider the contract null
and void since they didn't send your rebate. I will bet you that this
will get their attention and they will credit your account. Then who
knows, you may still get the rebate.






In article <[email protected]>, Dan Clarke
<[email protected]> wrote:

> I switched to NEXTEL on June 30, 2003. I activated two phones at that
> time. Each one was going to give me a $50 rebate.
>
> In September I received one $50 check and a letter saying that I hadn't
> activated a phone.
>
> I called the number listed FROM THE PHONE I DIDN"T "ACTIVATE" and voiced
> my dissatisfaction. They said they would go in process and to call back
> in a week.
>
> I called back in a week, they said it was processing and I should call
> back in a week.
>
> So, now it's early October, I call back, they say that my check will be
> processed soon.
>
> Now it's December, I have yet to receive this second rebate check.
> NEXTEL of course blames the rebate fulfillment agency. I can't seem to
> get help from rebate fulfillment other than "it's in process" which, six
> months after the fact is crap.
>
> I emailed NEXTEL's Customer Service on Friday -- no reply yet. I'm
> pretty unhappy about this whole idea about rebates and frankly, I'm
> counting the days until my contract is up.
>
> Anyone else have issues?

Stevie Ray wrote:
> Yes, sometimes i believe that these rebates are purposely witheld
> because a large percentage of people will either forget about it or
> don't care to fight for it.
>
>
> Here is what I have done in the past. You call up CS and tell them
> your story and explain to them if they don't credit your account for
> the $50, then you will cancel your phone and consider the contract null
> and void since they didn't send your rebate. I will bet you that this
> will get their attention and they will credit your account. Then who
> knows, you may still get the rebate.
>

Good advice. I've also had luck with writing a letter to the provider. I
usually state very clearly that I am eligible for the rebate, and my
signing with them was conditioned on that rebate. I tell them that I am
adjusting my payment by the amount owed.
-mike

Unfortunately Customer Service is not allowed to handle rebate problems,
because the rebates are handled by an outsourced company. Customer Care has
no way of determining if you have or have not received your rebate check as
it does not go on your account records. Reps are told that if anyone calls
about rebates they are to be referred to the Rebate Center. A letter to
Corporate HQ would probably get better results, if you do not get results
from the Rebate center. Also, you would not be able to get out of your
contract, as you have been using the service for however many months. If you
come across a problem with your bill or anything you do not agree with, like
if the nights and weekends times change, once you are notified you can
cancel without Termination Fees only if you discontinue using service after
being notified, otherwise your continued usage is acceptance to the terms.


"Mike" <[email protected]> wrote in message
news:[email protected]...
> Stevie Ray wrote:
> > Yes, sometimes i believe that these rebates are purposely witheld
> > because a large percentage of people will either forget about it or
> > don't care to fight for it.
> >
> >
> > Here is what I have done in the past. You call up CS and tell them
> > your story and explain to them if they don't credit your account for
> > the $50, then you will cancel your phone and consider the contract null
> > and void since they didn't send your rebate. I will bet you that this
> > will get their attention and they will credit your account. Then who
> > knows, you may still get the rebate.
> >
>
> Good advice. I've also had luck with writing a letter to the provider. I
> usually state very clearly that I am eligible for the rebate, and my
> signing with them was conditioned on that rebate. I tell them that I am
> adjusting my payment by the amount owed.
> -mike
>

In message <<kziJb.31821$I07.83071@attbi_s53>> "Brian"
<[email protected]> did ramble:

>Unfortunately Customer Service is not allowed to handle rebate problems,
>because the rebates are handled by an outsourced company. Customer Care has
>no way of determining if you have or have not received your rebate check as
>it does not go on your account records. Reps are told that if anyone calls
>about rebates they are to be referred to the Rebate Center. A letter to
>Corporate HQ would probably get better results, if you do not get results
>from the Rebate center. Also, you would not be able to get out of your
>contract, as you have been using the service for however many months. If you
>come across a problem with your bill or anything you do not agree with, like
>if the nights and weekends times change, once you are notified you can
>cancel without Termination Fees only if you discontinue using service after
>being notified, otherwise your continued usage is acceptance to the terms.

Actually this isn't entirely true, depending on your state. Some states
require the rebate to be honoured, otherwise the contract could be
nullified (on the grounds that one party hasn't complied with the terms)

However, you would still be responsible for your actual usage.

--
Just sit through this NRA meeting Marge, and if you still don't think guns are great then we'll argue some more.