NEWS: AT&T Wireless Lies

This is such a crock. Here is the email I received from AT&T just last
night:

"In reviewing your LNP request, I found an error in the request. It was
an error on our side and we have to restructure the request so we can
pass it on to {other carrier}. I will have confirmation in the morning
that this is corrected and resubmitted. "

This morning the Porting web status site says:

" At current state, you should have inbound service with AT&T Wireless
four business days from today. "





In article <[email protected]>,
"PDA Man" <[email protected]> wrote:

> AT&T Wireless Services Inc., which last week received an inquiry request
> from the Federal Communications Commission regarding consumer complaints
> related to its local number portability efforts, said it has implemented
> software improvements that allow number porting to and from the carrier "in
> times on par with other carriers-in some cases in just a few hours."
>
> "Unfortunately, the first group of customers who have tried moving their
> wireless numbers to a different carrier have had a frustrating experience,"
> said Michael Keith, president of mobility services at AT&T Wireless. "AT&T
> Wireless has certainly not been satisfied with the performance of our
> porting systems in the first few weeks of the LNP process, and we regret
> inconveniencing our customers."
>
> The carrier noted problems with its software in acknowledging requests from
> other carriers to move a customer's number that eventually created a
> bottleneck in the system.
>
> "As a result of changes we made in conjunction with the software provider,
> we are now responding to more than three-quarters of these requests in 30
> minutes or less," Keith noted.
>
> While taking some of the blame for the porting difficulties, AT&T Wireless
> also placed some of the hardship on its competitors, which it said
> experienced periodic outages in the weeks prior to the implementation of
> LNP, inhibiting the ability of AT&T Wireless' vendor to test its software.
>
> "We have identified and begun to solve the problems affecting AT&T Wireless
> and have improved the customer experience as a result," Keith added.
> "Neither we nor our industry have all the issues licked yet, but we are
> making steady, solid progress in these early days of an unprecedented
> process."
>
> Analysts have noted that AT&T Wireless used a different vendor to handle its
> porting system than its five nationwide competitors, which all reportedly
> relied on Telecommunications Services Inc. to provide their porting
> services. AT&T Wireless was also reportedly hindered by a software glitch
> dating back to Nov. 1 that hampered the carrier's ability to access
> information for its GSM customers and delayed its ability to sign up
> additional subscribers to the network.
> --
> Visit Wireless World at http://wirelessway.blogspot.com for the latest in
> Wireless Technology News and Info! Free Drawing for Aluminum Palm /Clie
> case!!
>
>

---

› See More: NEWS: AT&T Wireless Lies

Ignoring his agents wishes,Chris McFarland <[email protected]> flung
open the hotel room door and announced to the gathering crowd:

>This is such a crock. Here is the email I received from AT&T just last
>night:
>
>"In reviewing your LNP request, I found an error in the request. It was
>an error on our side and we have to restructure the request so we can
>pass it on to {other carrier}. I will have confirmation in the morning
>that this is corrected and resubmitted. "
>
>This morning the Porting web status site says:
>
>" At current state, you should have inbound service with AT&T Wireless
>four business days from today. "
>
>

what email address did you use? I've been around in circles with
those idiots since the 24th to get three numbers ported over. I tried
their 800 number to their portability group but it's impossible to get
ahold of anyone. I stayed on hold, (thank god for speakerphones and
mute), for over 2 hours three days in a row with no luck.




>
>
>
>In article <[email protected]>,
> "PDA Man" <[email protected]> wrote:
>
>> AT&T Wireless Services Inc., which last week received an inquiry request
>> from the Federal Communications Commission regarding consumer complaints
>> related to its local number portability efforts, said it has implemented
>> software improvements that allow number porting to and from the carrier "in
>> times on par with other carriers-in some cases in just a few hours."
>>
>> "Unfortunately, the first group of customers who have tried moving their
>> wireless numbers to a different carrier have had a frustrating experience,"
>> said Michael Keith, president of mobility services at AT&T Wireless. "AT&T
>> Wireless has certainly not been satisfied with the performance of our
>> porting systems in the first few weeks of the LNP process, and we regret
>> inconveniencing our customers."
>>
>> The carrier noted problems with its software in acknowledging requests from
>> other carriers to move a customer's number that eventually created a
>> bottleneck in the system.
>>
>> "As a result of changes we made in conjunction with the software provider,
>> we are now responding to more than three-quarters of these requests in 30
>> minutes or less," Keith noted.
>>
>> While taking some of the blame for the porting difficulties, AT&T Wireless
>> also placed some of the hardship on its competitors, which it said
>> experienced periodic outages in the weeks prior to the implementation of
>> LNP, inhibiting the ability of AT&T Wireless' vendor to test its software.
>>
>> "We have identified and begun to solve the problems affecting AT&T Wireless
>> and have improved the customer experience as a result," Keith added.
>> "Neither we nor our industry have all the issues licked yet, but we are
>> making steady, solid progress in these early days of an unprecedented
>> process."
>>
>> Analysts have noted that AT&T Wireless used a different vendor to handle its
>> porting system than its five nationwide competitors, which all reportedly
>> relied on Telecommunications Services Inc. to provide their porting
>> services. AT&T Wireless was also reportedly hindered by a software glitch
>> dating back to Nov. 1 that hampered the carrier's ability to access
>> information for its GSM customers and delayed its ability to sign up
>> additional subscribers to the network.
>> --
>> Visit Wireless World at http://wirelessway.blogspot.com for the latest in
>> Wireless Technology News and Info! Free Drawing for Aluminum Palm /Clie
>> case!!
>>
>>



**********************************************************************

People are more violently opposed to fur than leather because it's
safer to harass rich women than motorcycle gangs.
-Unknown


Remove "die spammers" to email

In article <[email protected]>,
[email protected] wrote:

> Ignoring his agents wishes,Chris McFarland <[email protected]> flung
> open the hotel room door and announced to the gathering crowd:
>
> >This is such a crock. Here is the email I received from AT&T just last
> >night:
> >
> >"In reviewing your LNP request, I found an error in the request. It was
> >an error on our side and we have to restructure the request so we can
> >pass it on to {other carrier}. I will have confirmation in the morning
> >that this is corrected and resubmitted. "
> >
> >This morning the Porting web status site says:
> >
> >" At current state, you should have inbound service with AT&T Wireless
> >four business days from today. "
> >
> >
>
> what email address did you use? I've been around in circles with
> those idiots since the 24th to get three numbers ported over. I tried
> their 800 number to their portability group but it's impossible to get
> ahold of anyone. I stayed on hold, (thank god for speakerphones and
> mute), for over 2 hours three days in a row with no luck.


425-827-4500 (ATT Wireless HQ in Bothell, Washington)
push 9 for switchboard. Ask for Executive Response