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- 12-14-2003, 08:40 AM #1ThadiusGuest
Good morning. I have been a Sprint PCS customer for a couple of years now
and frequent this NG for information. Because of all the negative posts I
felt that it was necessary to post some positive information. I decided to
add a VM 4500 to my account as an add-a-phone. At my local Sprint Store
[Manassas VA] I received three versions of how the add-a phone plan would
work and what options I would be charged for. I typically have good luck at
this store but I think I was dealing with holiday labor and they wee not
informed. I purchased the phone [without activation] and left. I called *2
and spoke with Ken [3 to 4 minute wait on a Saturday afternoon]. After a
great explanation of my options Ken offered to credit some of the components
of the plan and reduce the bill by 5% to ease the cost of the second phone
and ready link activation [I did renew or 2 years on both phones]. The
voice function of the phone was active by the end of the phone call and
Vision/ReadyLink was active about an hour later and both work very well.
The experience was great [I usually have VERY good service with *2 excpt for
the occasional uninformed rep.]. I am often very surprised to read these
regular posts of people having bad experience after bad experience with
Spint Reps. From my own experiences I just have a tough time buying it.
Over the past 2 years I have had plenty of opportunity to deal with Sprint
PCS and it is regularly a professional and pleasent experience. I almost
always feel like the Rep/ wants my business and wants me to be happy with
the service. Obviously buy the nature of this post they have been
successful. Thank you and have a great day.
› See More: Positive CSR Experience
- 12-14-2003, 08:56 AM #2JosephGuest
Re: Positive CSR Experience
In article <[email protected]>,
"Thadius" <[email protected]> wrote:
> From my own experiences I just have a tough time buying it.
You think people make this stuff up about being hung up after 6 minutes?
Ask JD Power.
- 12-14-2003, 09:28 AM #3Bob SmithGuest
Re: Positive CSR Experience
"Joseph" <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> "Thadius" <[email protected]> wrote:
>
> > From my own experiences I just have a tough time buying it.
>
> You think people make this stuff up about being hung up after 6 minutes?
>
> Ask JD Power.
And the beat goes on ... #46 for the silly little immature boy ...
Bob
- 12-14-2003, 11:02 AM #4Scott StephensonGuest
Re: Positive CSR Experience
"Joseph" <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> "Thadius" <[email protected]> wrote:
>
> > From my own experiences I just have a tough time buying it.
>
> You think people make this stuff up about being hung up after 6 minutes?
Yep.
>
> Ask JD Power.
About what- their six month old survey that doesn't apply to the current
market?
- 12-14-2003, 10:14 PM #5Lawrence G. MaykaGuest
Re: Positive CSR Experience
"Thadius" <[email protected]> wrote in message
news:[email protected]...
> Spint Reps. From my own experiences I just have a tough time buying it.
I am glad that your experiences have been mostly favorable. But please
don't diminish your own credibility by disparaging others' reports, which
may be different and yet just as true as yours.
- 12-14-2003, 11:56 PM #6W.S. BlevinsGuest
Re: Positive CSR Experience
On Mon, 15 Dec 2003 04:14:47 GMT, "Lawrence G. Mayka"
<[email protected]> wrote:
>I am glad that your experiences have been mostly favorable. But please
>don't diminish your own credibility by disparaging others' reports, which
>may be different and yet just as true as yours.
I usually don't have any problems when calling customer service
outside of those times when I get someone who is either melanin
enhanced or Habib, formerly of Muhammad's used camel emporium.
- 12-15-2003, 01:25 AM #7Steven J SobolGuest
Re: Positive CSR Experience
Thadius <[email protected]> wrote:
> The experience was great [I usually have VERY good service with *2 excpt for
> the occasional uninformed rep.]. I am often very surprised to read these
> regular posts of people having bad experience after bad experience with
> Spint Reps. From my own experiences I just have a tough time buying it.
> Over the past 2 years I have had plenty of opportunity to deal with Sprint
> PCS and it is regularly a professional and pleasent experience.
Generally, when I have had a problem with SPCS reps, it's more along the lines
of them being clueless or not sufficiently trained. I know I will be roasted
alive by certain trolls for saying this, but they used to suck a lot more than
they do now, and they have improved (which is not to say they're perfect, but
I deal with a lot fewer headaches with Sprint than I used to).
--
JustThe.net Internet & New Media Services
22674 Motnocab Road * Apple Valley, CA 92307-1950
Steve Sobol, Proprietor
888.480.4NET (4638) * 248.724.4NET * [email protected]
- 12-15-2003, 04:31 AM #8DonaldGuest
Re: Positive CSR Experience
In article <[email protected]>,
W.S. Blevins <wblev@remove_this_hotmail.com> wrote:
> On Mon, 15 Dec 2003 04:14:47 GMT, "Lawrence G. Mayka"
> <[email protected]> wrote:
>
> >I am glad that your experiences have been mostly favorable. But please
> >don't diminish your own credibility by disparaging others' reports, which
> >may be different and yet just as true as yours.
>
>
> I usually don't have any problems when calling customer service
> outside of those times when I get someone who is either melanin
> enhanced or Habib, formerly of Muhammad's used camel emporium.
The abysmal customer service at SprintZPCS need not be made a racial
issue.
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