Help with number portability (Nextel to Sprint)

Hey-

I was wondering if anyone can offer any help in
getting a number portability problem resolved.

Here's the summary of the situation:
On Nov 24th, after waiting over a year
to move from Nextel (the service is spotty at my
new house, and what used to be good customer service
took a nose dive into the toilet), I stopped at a
sprint store. The sales guy entered in my plan options
and sent it, but he noticed an error. He immediately
did a cancel and tried with correct information.
Unfortunately, the cancellation propagated through the
various systems, and I'm stuck with an unportable number.
Notice that today is Dec 21, so we're looking at about
a month. Nextel never even got a port request and it
looks like it's stuck with the third party interconnect group.

I've faithfully been calling them back, waiting on hold for
a hour or two, every 48-72 hours (which is the time frame they
tell me to check back), to find no change. I used to have
a phone number that would send me directly to the Tier 2 portability
support, but that phone number is no longer in service. Tier 1
can't even transfer me any more, because the damn call drops.
All we need to do at this point is clear that cancellation
and free up the number.

Does anyone have any suggestions on getting this resolved?
Specifically any of the following:
a direct number to tier 2 support that works
(the old tier 2 number, 866-657-6846 dies)
a name/direct line of some sort of portability management type?
tier 2 has to escalate to tier 3 or the third party interconnect.
Any contacts higher up the chain would be helpful as well.

In general, I'm not upset with the reps I've spoken to, as they
are friendly and appear to be locked in the same bureaucratic loop
as I am. I don't really blame sprint too much, and I just want
to get this resolved. For a number of reasons I'm not yet ready
to just chuck the whole thing (although I'm starting to move
in that direction).

The frustrating thing is, it should be easy to clear the record if
I could get a human being with access to that system. Right now the
problem is more bureaucratic than technical.

Any advice, suggestions, or the email of the CEO of SprintPCS :-)

Thanks,
-John

---

› See More: Help with number portability (Nextel to Sprint)

Your best bet is to file a complaint with the FCC. You can do that on their
web site. Sprint will respond to a request from them. I'm going through
the same thing as you are. Started 11/28/03. Same thing happened in my
case, someone tried to cancel the process before it got started, thus
locking my number up in their system. Since contacting the FCC, I have
gotten some movement. When I call my old number (land line with SBC) it now
says the pcs number you have dialed is temp. not in service. Looks like
just a few more steps to get it done. Then I can start correcting the damage
sprint did to my account. One step at a time though.
"John Santore" <[email protected]> wrote in message
news:[email protected]...
> Hey-
>
> I was wondering if anyone can offer any help in
> getting a number portability problem resolved.
>
> Here's the summary of the situation:
> On Nov 24th, after waiting over a year
> to move from Nextel (the service is spotty at my
> new house, and what used to be good customer service
> took a nose dive into the toilet), I stopped at a
> sprint store. The sales guy entered in my plan options
> and sent it, but he noticed an error. He immediately
> did a cancel and tried with correct information.
> Unfortunately, the cancellation propagated through the
> various systems, and I'm stuck with an unportable number.
> Notice that today is Dec 21, so we're looking at about
> a month. Nextel never even got a port request and it
> looks like it's stuck with the third party interconnect group.
>
> I've faithfully been calling them back, waiting on hold for
> a hour or two, every 48-72 hours (which is the time frame they
> tell me to check back), to find no change. I used to have
> a phone number that would send me directly to the Tier 2 portability
> support, but that phone number is no longer in service. Tier 1
> can't even transfer me any more, because the damn call drops.
> All we need to do at this point is clear that cancellation
> and free up the number.
>
> Does anyone have any suggestions on getting this resolved?
> Specifically any of the following:
> a direct number to tier 2 support that works
> (the old tier 2 number, 866-657-6846 dies)
> a name/direct line of some sort of portability management type?
> tier 2 has to escalate to tier 3 or the third party interconnect.
> Any contacts higher up the chain would be helpful as well.
>
> In general, I'm not upset with the reps I've spoken to, as they
> are friendly and appear to be locked in the same bureaucratic loop
> as I am. I don't really blame sprint too much, and I just want
> to get this resolved. For a number of reasons I'm not yet ready
> to just chuck the whole thing (although I'm starting to move
> in that direction).
>
> The frustrating thing is, it should be easy to clear the record if
> I could get a human being with access to that system. Right now the
> problem is more bureaucratic than technical.
>
> Any advice, suggestions, or the email of the CEO of SprintPCS :-)
>
> Thanks,
> -John