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- 01-02-2004, 09:23 PM #1Michael L. ArendsGuest
Well,
I called retention, cancellation, and then corporate services (the #
they gave me for my work sprint account. Either they have thier phone
speak down pretty good now, or they are just unwilling to budge.
I talked to all of these people today, and everyone told me that I was
getting the best plan I could for the money I'm paying,and that being
already on a corporate discount, the only way I could get a better plan
would just be to upgrade to a higher one.
NO credit of ANY kind. NO phone of any kind, although, they DID admit
that my wifes phone is so old she is due for a upgrade. AGAIN, NO offer
of a credit.
One word though...
I found out that despite what I was already getting, (500 AT minutes,
sharing 3000 NW minutes, Ulimited PCS2PCS etc.. I was WRONG.
When in fact, EACH phone is getting 500 AT minutes, and thier own 3000
N&W minutes, plus Ulimited PCS 2 PCS minutes, and then the $5.00 WW
added on to my phone. All for (looking at bill), $58.95 after all taxes,
fee's, and my corporate discount.
This is MY fault, for not understanding my plan well enough, and
understanding the statements enough. My wife and I have been tippy
toeing around sharing 500 minutes, when in fact we EACH had 500.
Apparently when I got this plan, it was some sort of 'special' that was
written up for me.( or so they tell me).
I guess I'm keeping what I got. I would have liked getting a 5300, BUT
do NOT want the added cost of vision.
Michael
› See More: My mistake on my plan
- 01-03-2004, 07:34 AM #2Bob SmithGuest
Re: My mistake on my plan
"Michael L. Arends" <[email protected]> wrote in message
news:[email protected]...
> Well,
>
> I called retention, cancellation, and then corporate services (the #
> they gave me for my work sprint account. Either they have thier phone
> speak down pretty good now, or they are just unwilling to budge.
>
> I talked to all of these people today, and everyone told me that I was
> getting the best plan I could for the money I'm paying,and that being
> already on a corporate discount, the only way I could get a better plan
> would just be to upgrade to a higher one.
>
> NO credit of ANY kind. NO phone of any kind, although, they DID admit
> that my wifes phone is so old she is due for a upgrade. AGAIN, NO offer
> of a credit.
>
> One word though...
>
> I found out that despite what I was already getting, (500 AT minutes,
> sharing 3000 NW minutes, Ulimited PCS2PCS etc.. I was WRONG.
>
> When in fact, EACH phone is getting 500 AT minutes, and thier own 3000
> N&W minutes, plus Ulimited PCS 2 PCS minutes, and then the $5.00 WW
> added on to my phone. All for (looking at bill), $58.95 after all taxes,
> fee's, and my corporate discount.
>
> This is MY fault, for not understanding my plan well enough, and
> understanding the statements enough. My wife and I have been tippy
> toeing around sharing 500 minutes, when in fact we EACH had 500.
>
> Apparently when I got this plan, it was some sort of 'special' that was
> written up for me.( or so they tell me).
>
> I guess I'm keeping what I got. I would have liked getting a 5300, BUT
> do NOT want the added cost of vision.
>
> Michael
Good to hear you got that cleared up Michael ... As for Vision, you don't
have to have Vision on your account to get a 5300 signed up.
Bob
- 01-03-2004, 09:07 AM #3Michael L. ArendsGuest
Re: My mistake on my plan
In infinite wisdom Bob Smith answered:
>
> Good to hear you got that cleared up Michael ... As for Vision, you don't
> have to have Vision on your account to get a 5300 signed up.
>
> Bob
Hi Bob,
yeah I know, and I actually have one on hold for me at our local Sprint
Store. After talking to a CSR, and then a tech in the Sprint store
yesterday, I am going in to have my phone looked at and updated if they
can. If it doesn't fix the problem I am experiencing, they have both
told me I am within my 1 year period to have the phone replaced.
Problem IS, I use the WW and the Sanyo Multimedia software with my 5150
for new screens and ringtones. As well as the snapsync software, and
already have the cables etc..
Michael
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