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  1. #1
    John Mosacha
    Guest
    OK,

    I am at the end of my rope...

    2 visits to phone centers, 2 phones later, at least 10 calls to CS -
    Tech Support - Retention etc. etc.

    Phone has been programmed, reprovisioned password changed etc.. etc...
    blah blah blah.

    and this is where I am at:

    1) I had Web now I don't.

    2) Ready link still don't work

    3) Still can't update profile Vision nor RL error code 1012


    WAIT UPDATE!

    I went into my service screen ##3282 and changed the username and
    password to my vision pw and now I have web. The tech told me to
    remove this and the phone should re-provision it. Yeah right..

    I have the MSL code, can anyone here help?







    See More: Error Code 1012




  2. #2
    O/Siris
    Guest

    Re: Error Code 1012

    In article <[email protected]>,=20
    [email protected] says...
    > OK,
    >=20
    > I am at the end of my rope...
    >=20
    > 2 visits to phone centers, 2 phones later, at least 10 calls to CS -
    > Tech Support - Retention etc. etc.=20
    >=20
    > Phone has been programmed, reprovisioned password changed etc.. etc...
    > blah blah blah.
    >=20
    > and this is where I am at:
    >=20
    > 1) I had Web now I don't.=20
    >=20
    > 2) Ready link still don't work
    >=20
    > 3) Still can't update profile Vision nor RL error code 1012
    >=20
    >=20
    > WAIT UPDATE!
    >=20
    > I went into my service screen ##3282 and changed the username and
    > password to my vision pw and now I have web. The tech told me to
    > remove this and the phone should re-provision it. Yeah right..
    >=20
    > I have the MSL code, can anyone here help?
    >=20


    When a SprintPCS phone is programmed up for shipment to the various=20
    sales outlets, it includes memory for two login profiles for the=20
    Vision network. Each profile resides in what is called a "slot"=20
    (actually, I think there are five slots, but only two are of concern=20
    here).

    The default profile has one job: Contact the SPCS Vision network and=20
    request the user profile, which goes in "Slot 1" and takes over as=20
    the default. If the slot 1 profile goes away, or if "Update=20
    Profile" is selected, this factory default profile, Slot 0, takes=20
    over again and tries to do its job.

    If that profile cannot connect to Vision, you get error 1012.

    ##DATA accesses Slot 1. The fact that you can manually edit Slot 1=20
    and get it running strongly suggests Slot 0 is corrupted. Hence,=20
    that update profile (called "Internet Over The Air", or IOTA) fails. =20
    Unable to update profile. Error 1012.

    The simplest way to get that fixed is to have the phone's software=20
    reflashed. Of course, that puts all data currently on your phone in=20
    danger, potentially, since, as with any operating system reload, file=20
    integrity can't be guaranteed.

    It's up to you if you want to carry this through.

    --=20
    R=D8=DF
    O/Siris
    I work for Sprint PCS
    I *don't* speak for them



  3. #3
    converter
    Guest

    Re: Error Code 1012

    John Mosacha <[email protected]> wrote in message news:<[email protected]>...
    > OK,
    >
    > I am at the end of my rope...
    >
    > 2 visits to phone centers, 2 phones later, at least 10 calls to CS -
    > Tech Support - Retention etc. etc.
    >
    > Phone has been programmed, reprovisioned password changed etc.. etc...
    > blah blah blah.
    >
    > and this is where I am at:
    >
    > 1) I had Web now I don't.
    >
    > 2) Ready link still don't work
    >
    > 3) Still can't update profile Vision nor RL error code 1012
    >
    >
    > WAIT UPDATE!
    >
    > I went into my service screen ##3282 and changed the username and
    > password to my vision pw and now I have web. The tech told me to
    > remove this and the phone should re-provision it. Yeah right..
    >
    > I have the MSL code, can anyone here help?



    If your phone was programmed over-the-wire before Ready Link (R/L) was
    added to your account, and if your attempts to activate Ready Link do
    not show up in the provisioning system logs as "Customer Initiated
    IOTA," (call tech support and ask them to check for you) your
    configuration is toast and the only way to get R/L working is to reset
    to factory defaults, wiping out any user data in the process, then
    reprogram the MSID and MDN. This process takes about five minutes,
    after which you'll want to disable R/L, then access the web. If you
    can access the web, go to the settings menu and enable R/L, and it
    will get itself programmed OTA. Don't activate R/L unless you're able
    to access the web first. You're better off to have a store tech handle
    this for you so he can back up your data first, if possible.

    If your attempts to activate Ready Link show up in the logs, it may be
    possible to get it working without resetting everything:

    1) disable Ready Link menu: Settings, Ready Link, Disable Ready Link

    2) expire R/L from your account then reactivate it. Under some
    circumstances, removing R/L from your account will cause an error that
    may delay completion of the remaining orders by up to 30 minutes.

    3) Wait for all orders to complete. If you can access the web without
    errors, go to the settings menu and enable Ready Link.

    If this process doesn't work, you're back to resetting everything to
    factory defaults.



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