Retention Plan Faq

This FAQ is in no way authored by Sprint Spectrum, Sprint or Sprint PCS
unless otherwise expressly noted. By reading on, you agree that you are
fully aware of this. I see many questions asked repeatedly about rate
plans, and thought an "Unofficial Retention FAQ" was in order. I have no
association (i.e. never been employed or received any remuneration from
them) with SprintPCS and there is a greater than zero chance there may
be errors herein. My only association with SprintPCS is as a current
customer interested in the vagarities of its policies. I believe
everything to be correct, but use the information at your own risk. This
FAQ comes not from SprintPCS, so it is unofficial, but apparently has
useful information some SprintPCS apologists are upset about being made
public, and one even threatened me with by forwarding this FAQ to
SprintPCS legal. Haven¹t heard a peep from them in after 7 months, cause
this FAQ is all true to the best of my knowledge.

What about retention deals? SprintPCS wisely would prefer that customers
not leave, its been reported it costs ~$365 to obtain a new customer in
advertising, support, and phone price subsidies, etc.; so it behooves
SprintPCS to try to retain customers by offering them a deal. However
this is a murky, semi-secret, here-to-fore not fully documented process.
Car Manufacturers often have a $1000 loyalty bonus for folks that buy a
new car that is the same make as their existing one. Those plans are not
secret. Sprint could save a lot of grief and help themselves by
switching to a single predictable advertised retention plan. Bonus 5%
extra minutes after first year with Sprint and 2% more for each
additional year might work. Some SprintPCS employees insult me, but
SprintPCS does not keep secret the special deals for new customers, why
should it keep secret the deals it has to retain customers? Ford
doesn't. From what I have read in this newsgroup, I read about customers
SprintPCS has lost because the customer didn't know how to get or wasn't
offered a retention deal, that SprintPCS might have been happy to
offer.....IF IT HAD BEEN ASKED FOR....


FAQ on retention Deals from SprintPCS

Who should I contact?

Outside of a contract call CANCELLATION or go to a SprintPCS owned store
and talk to a manger and try to negotiate a deal. The variability of
deals is truly astounding, and while its been discussed, I'm not sure I
or anyone else has a good handle on how to get the best deal, other than
its a matter of luck and who you negotiate with, maybe SprintPCS¹
policies that week, and how well you can negotiate, and your standing as
a SprintPCS customer. Such unpredictability is the reason for this FAQ.

CANCELLATION = 1-866-762-0468

How do I negotiate?

When buying a car, I always found the best negotiating tactic was:
"I don't think that¹s the best deal you're allowed to offer me, let me
go think on it.²

What works best in negotiating with Sprint?

So apparently with Sprint, you call Cancellation and say "I'm seriously
considering switching to XXXXXXX Carrier because.....; are there any
deals you could offer me to consider to stay with Sprint?" or ³my cousin
just got a 750 Minute plan for $40/month, and I¹d like the same deal².

In my case I said (and meant it) "I'm considering switching to Verizon
as my son now has Verizon, and with their deals on 1000 Free Verizon to
Verizon minutes, I'd come out ahead".

A former SprintPCS rep said (in this newsgroup) he could always tell who
was really getting ready to Cancel, and who was bluffing. If the Sprint
rep says "OK I can cancel you", you say, "I have 2 more weeks this
billing period, let me think about it, don't cancel me yet; when should
I call back to cancel so as not to be charged another month, if that¹s
what I decide?" Then hang-up, wait 30 seconds call Cancellation again,
and try another rep. Always ask for something extra when they make an
offer. If they say: we can offer you xxx minutes for only $yyy/month
with unlimited nights and weekends. Say "That sounds enticing, if you
can also add unlimited PCS to PCS and we have a deal", might work for
you. or if you're a high dollar customer (over $70/month) also ask for a
credit on your account.

A Sprint employee in 9/2003 posted the following suggestions
(*****ing corrected)::

They can't cancel you unless you tell them specifically to cancel, if you
say you're thinking of canceling, they won't cancel you.

How long have you been a customer? $97 per month for all 4 lines? I'm
assuming you have 3 add-a-phones.

Use what you know to your advantage. If your bill is always paid on
time and in full, say that. Also, do some shopping around at the
competitors first, if you see a better deal, write it down and who it is
with.

Stay calm, and be polite. If you don't get what you like, say 'thank
you' and call back a few minutes later.

Keep to your "I'm thinking of canceling soon" attitude. Think of
the reasons to cancel, if you're not in a contract, then you have more
ammunition.


What retention deals are available?

Go to Google, select groups, select advanced group search, pick
alt.cellular.sprintpcs as newsgroup, and "Retention deal" as phrase
and search the last few months and see what people have gotten so you'll
know what you could reasonably expect, after examining the dozens posted
here recently. Some claim they have stopped offering unlimited Vision as
a free bonus. Most commonly they offer you additional anytime minutes,
perhaps because it appears you wouldn¹t use them anyway. Sometimes you
may get a discount on purchasing a replacement phone. In the Spring of
2004, folks could get 750 Anytime minutes for $40/month with unlimited 8
PM nights and weekends and free PCS to PCS.


Am I a good candidate for a good retention deal?

Apparently the longer you have been a Sprint customer, and maybe if
you've never been late with a payment, and the more phones you have, and
the more you pay per month, the better chance you have to get a good
retention deal. You also helps to be not on contract, or in the last
month or so of a contract, although not necessarily. Some have said
contract status seems not to count.


Are there any other ways to save?

Yes! If you work for a large company, it may have a deal negotiated with
SprintPCS that will also allow any employee to participate. These deals
offer a discount of 5 to 27% on monthly repeating charges, and discounts
on new equipment purchases. Further, business plans users are never
charged "Activation" fees; and likely have a dedicated SprintPCS
employee in the Sprint business department to handle billing problems,
etc. These discounts would be ON TOP OF any promotional plan or
retention plan, you would contact either your company's Sprint
representative or the Business # 1-888-788-4727

SprintPCS now allows any customer to get new customer deals on a new
phone if you have been using the same phone for 18 months. You get the
discount by rebate however.

Some folks swear by (although others swear at) bargains obtained on eBay
when purchasing a phone. Caveat emptor. Some folks insist one should
only buy their phones at Costco, or a large Department Store as their
³Satisfaction Guarantee² may cover you when a SprintPCS warrantee might
not (like with a busted screen).
=======
If you experience Dropped Calls, SprintPCS will give a credit each time
that happens. One dials *2, enters 1 (for English) and tells Claire
"Dropped Call Credit"; where upon with no human intervention you get a
50 cent credit on your account.
===========
If you have a friend that goes with Sprint because of your discussions
with them, SprintPCS will give you a referral credit of $20, limit one
per month.



=========

April 10, 2004
This FAQ is based on my experiences and opinions and the reported
experiences of others as posted in this newsgroup. Always go by the
latest dated FAQ and ignore all earlier ones. SprintPCS is free to
change its policies at any time, and I make no guarantee as to what will
happen if one seeks a retention plan, and cannot be held responsible for
your results. I believe it would serve SprintPCS better if it were not
secretive about these plans, and view this posting as helpful to Sprint.
I welcome ===constructive=== criticism and additions.

Personal insults addressed to the author will be ignored.

One former employee has the notion that availing oneself of these
opportunities is "Stealing" from SprintPCS or ³abusing² the system.
Hardly. You won't be holding a gun to their head, just asking for deals
that not everyone knows about. Sprint wouldn't give you a retention deal
if you weren't eligible and they didn't want you to have it. In many
cases they are just adding Plan Minutes that they reasonably expect
won't be used anyway. But I like having extra minutes I don't use so I
don't have to carefully track my usage. If you're the type that insists
on paying full sticker price every time you buy a car, then maybe asking
for a Retention plan is not for you.

==============

P.S. Earthlink does similar things, the group that gives credits or
discounts is called their "Saves" group.

---

› See More: Retention Plan Faq

Whatz up Philly? :-) ( Not really sure what your real name is )
A lot of the same thinking can be applied anywhere really.

It's probably more of a "rule of thumb" than a FAQ but, would probably work
for most people.
With this kind of stuff though, it's more of a YMMV thing than anything else
but, no harm in trying the below at some point.

I called Cust svc in Jan on a different issue and at the end of the call,
gave me a sweat deal on a new plan without me even asking so, again YMMV
applies.
Anyway, my .02 worth....

Scotty


"Retention" <[email protected]> wrote in message
news:[email protected]...
> This FAQ is in no way authored by Sprint Spectrum, Sprint or Sprint PCS
> unless otherwise expressly noted. By reading on, you agree that you are
> fully aware of this. I see many questions asked repeatedly about rate
> plans, and thought an "Unofficial Retention FAQ" was in order. I have no
> association (i.e. never been employed or received any remuneration from
> them) with SprintPCS and there is a greater than zero chance there may
> be errors herein. My only association with SprintPCS is as a current
> customer interested in the vagarities of its policies. I believe
> everything to be correct, but use the information at your own risk. This
> FAQ comes not from SprintPCS, so it is unofficial, but apparently has
> useful information some SprintPCS apologists are upset about being made
> public, and one even threatened me with by forwarding this FAQ to
> SprintPCS legal. Haven¹t heard a peep from them in after 7 months, cause
> this FAQ is all true to the best of my knowledge.
>
> What about retention deals? SprintPCS wisely would prefer that customers
> not leave, its been reported it costs ~$365 to obtain a new customer in
> advertising, support, and phone price subsidies, etc.; so it behooves
> SprintPCS to try to retain customers by offering them a deal. However
> this is a murky, semi-secret, here-to-fore not fully documented process.
> Car Manufacturers often have a $1000 loyalty bonus for folks that buy a
> new car that is the same make as their existing one. Those plans are not
> secret. Sprint could save a lot of grief and help themselves by
> switching to a single predictable advertised retention plan. Bonus 5%
> extra minutes after first year with Sprint and 2% more for each
> additional year might work. Some SprintPCS employees insult me, but
> SprintPCS does not keep secret the special deals for new customers, why
> should it keep secret the deals it has to retain customers? Ford
> doesn't. From what I have read in this newsgroup, I read about customers
> SprintPCS has lost because the customer didn't know how to get or wasn't
> offered a retention deal, that SprintPCS might have been happy to
> offer.....IF IT HAD BEEN ASKED FOR....
>
>
> FAQ on retention Deals from SprintPCS
>
> Who should I contact?
>
> Outside of a contract call CANCELLATION or go to a SprintPCS owned store
> and talk to a manger and try to negotiate a deal. The variability of
> deals is truly astounding, and while its been discussed, I'm not sure I
> or anyone else has a good handle on how to get the best deal, other than
> its a matter of luck and who you negotiate with, maybe SprintPCS¹
> policies that week, and how well you can negotiate, and your standing as
> a SprintPCS customer. Such unpredictability is the reason for this FAQ.
>
> CANCELLATION = 1-866-762-0468
>
> How do I negotiate?
>
> When buying a car, I always found the best negotiating tactic was:
> "I don't think that¹s the best deal you're allowed to offer me, let me
> go think on it.²
>
> What works best in negotiating with Sprint?
>
> So apparently with Sprint, you call Cancellation and say "I'm seriously
> considering switching to XXXXXXX Carrier because.....; are there any
> deals you could offer me to consider to stay with Sprint?" or ³my cousin
> just got a 750 Minute plan for $40/month, and I¹d like the same deal².
>
> In my case I said (and meant it) "I'm considering switching to Verizon
> as my son now has Verizon, and with their deals on 1000 Free Verizon to
> Verizon minutes, I'd come out ahead".
>
> A former SprintPCS rep said (in this newsgroup) he could always tell who
> was really getting ready to Cancel, and who was bluffing. If the Sprint
> rep says "OK I can cancel you", you say, "I have 2 more weeks this
> billing period, let me think about it, don't cancel me yet; when should
> I call back to cancel so as not to be charged another month, if that¹s
> what I decide?" Then hang-up, wait 30 seconds call Cancellation again,
> and try another rep. Always ask for something extra when they make an
> offer. If they say: we can offer you xxx minutes for only $yyy/month
> with unlimited nights and weekends. Say "That sounds enticing, if you
> can also add unlimited PCS to PCS and we have a deal", might work for
> you. or if you're a high dollar customer (over $70/month) also ask for a
> credit on your account.
>
> A Sprint employee in 9/2003 posted the following suggestions
> (*****ing corrected)::
>
> They can't cancel you unless you tell them specifically to cancel, if you
> say you're thinking of canceling, they won't cancel you.
>
> How long have you been a customer? $97 per month for all 4 lines? I'm
> assuming you have 3 add-a-phones.
>
> Use what you know to your advantage. If your bill is always paid on
> time and in full, say that. Also, do some shopping around at the
> competitors first, if you see a better deal, write it down and who it is
> with.
>
> Stay calm, and be polite. If you don't get what you like, say 'thank
> you' and call back a few minutes later.
>
> Keep to your "I'm thinking of canceling soon" attitude. Think of
> the reasons to cancel, if you're not in a contract, then you have more
> ammunition.
>
>
> What retention deals are available?
>
> Go to Google, select groups, select advanced group search, pick
> alt.cellular.sprintpcs as newsgroup, and "Retention deal" as phrase
> and search the last few months and see what people have gotten so you'll
> know what you could reasonably expect, after examining the dozens posted
> here recently. Some claim they have stopped offering unlimited Vision as
> a free bonus. Most commonly they offer you additional anytime minutes,
> perhaps because it appears you wouldn¹t use them anyway. Sometimes you
> may get a discount on purchasing a replacement phone. In the Spring of
> 2004, folks could get 750 Anytime minutes for $40/month with unlimited 8
> PM nights and weekends and free PCS to PCS.
>
>
> Am I a good candidate for a good retention deal?
>
> Apparently the longer you have been a Sprint customer, and maybe if
> you've never been late with a payment, and the more phones you have, and
> the more you pay per month, the better chance you have to get a good
> retention deal. You also helps to be not on contract, or in the last
> month or so of a contract, although not necessarily. Some have said
> contract status seems not to count.
>
>
> Are there any other ways to save?
>
> Yes! If you work for a large company, it may have a deal negotiated with
> SprintPCS that will also allow any employee to participate. These deals
> offer a discount of 5 to 27% on monthly repeating charges, and discounts
> on new equipment purchases. Further, business plans users are never
> charged "Activation" fees; and likely have a dedicated SprintPCS
> employee in the Sprint business department to handle billing problems,
> etc. These discounts would be ON TOP OF any promotional plan or
> retention plan, you would contact either your company's Sprint
> representative or the Business # 1-888-788-4727
>
> SprintPCS now allows any customer to get new customer deals on a new
> phone if you have been using the same phone for 18 months. You get the
> discount by rebate however.
>
> Some folks swear by (although others swear at) bargains obtained on eBay
> when purchasing a phone. Caveat emptor. Some folks insist one should
> only buy their phones at Costco, or a large Department Store as their
> ³Satisfaction Guarantee² may cover you when a SprintPCS warrantee might
> not (like with a busted screen).
> =======
> If you experience Dropped Calls, SprintPCS will give a credit each time
> that happens. One dials *2, enters 1 (for English) and tells Claire
> "Dropped Call Credit"; where upon with no human intervention you get a
> 50 cent credit on your account.
> ===========
> If you have a friend that goes with Sprint because of your discussions
> with them, SprintPCS will give you a referral credit of $20, limit one
> per month.
>
>
>
> =========
>
> April 10, 2004
> This FAQ is based on my experiences and opinions and the reported
> experiences of others as posted in this newsgroup. Always go by the
> latest dated FAQ and ignore all earlier ones. SprintPCS is free to
> change its policies at any time, and I make no guarantee as to what will
> happen if one seeks a retention plan, and cannot be held responsible for
> your results. I believe it would serve SprintPCS better if it were not
> secretive about these plans, and view this posting as helpful to Sprint.
> I welcome ===constructive=== criticism and additions.
>
> Personal insults addressed to the author will be ignored.
>
> One former employee has the notion that availing oneself of these
> opportunities is "Stealing" from SprintPCS or ³abusing² the system.
> Hardly. You won't be holding a gun to their head, just asking for deals
> that not everyone knows about. Sprint wouldn't give you a retention deal
> if you weren't eligible and they didn't want you to have it. In many
> cases they are just adding Plan Minutes that they reasonably expect
> won't be used anyway. But I like having extra minutes I don't use so I
> don't have to carefully track my usage. If you're the type that insists
> on paying full sticker price every time you buy a car, then maybe asking
> for a Retention plan is not for you.
>
> ==============
>
> P.S. Earthlink does similar things, the group that gives credits or
> discounts is called their "Saves" group.

In article <%N%[email protected]>,
"Scott Nelson - Wash DC" <[email protected]> wrote:

>
> It's probably more of a "rule of thumb" than a FAQ but, would probably work
> for most people.
> With this kind of stuff though, it's more of a YMMV thing than anything else
> but, no harm in trying the below at some point.
>
> I called Cust svc in Jan on a different issue and at the end of the call,
> gave me a sweat deal on a new plan without me even asking so, again YMMV
> applies.
> Anyway, my .02 worth....

What was your contract status then, and what perks did you get?
Sounds like part of their typical quota requirements to get folks under
contract.

"Retention" <[email protected]> wrote in message
news:[email protected]...
> <snip>

This FAQ is in no way authored by Phillipe or any of his 59 other screen
names, unless otherwise expressly noted. I see many questions and posts
repeatedly asking why Phil exists in this group, and thought an "Official
Phillipe FAQ" was in order. I have no association (i.e. never met the troll,
never spoken with the troll) with Phillipe and there is a greater than zero
chance that he will either call me an apologist or chastise me for hurling
childish insults at some point in this thread. My only association with
Phillipe is as newsgroup reader who refuses to let his lies go unchallenged,
and this FAQ serves as a cautionary addendum to his own FAQ.
Everything is correct, but use the
information at your own risk. This FAQ comes not from Phillipe, but
apparently has
useful information Phillipe is upset about being made public, and he will
surely be going out of his way to deflect attention away
from the information contained in this document.


Exactly who is Phillipe?

Phillipe (also known as Robert M. in this thread) is a poster to this group
that prefer that customers and potential customers believe Sprint PCS to be
some kind of rogue corporation that refuses to do anything for its
customers. His reasons why are a murky, semi-secret, here-to-fore not fully
understood doctrine. Phil could save himself a lot of grief by recognizing
that the policies, procedures and promotions he complains so frequently
about are no different than those of any other cellular provider in the
nation. From what I have read in this newsgroup, his ceaseless rants have
proven to be less than honest, and posted with no intent other than to
attempt to lose business for Sprint PCS.

What name does he post under in this group?

Take you pick- at last count, he was approaching 60 different names in this
group alone. Here is a small sampling of the names he is known to use:


A.M.
Al
Alias for Smith
Bernard Sharri
BlueTooth Now
Bob Veldrends
Camile Cardenas
Carl70015
Carlos Z.
CAT0NHAT
Chris McFarland
David
Dennis
DSL GURU
HK
J. Range
James
James Tullin
Jonathan
Joseph
Leonard
LosAngelessLegal
Loving Moonlight
Matthew Lindeen
Michael
Milton Searlis
Monday Cellphone
P.
P. Reality
PHil_Real
Phill.
Phillipe .
Phillipe2004
Posting Editor
PTT ReadyLink
Reginald
Renaldo
Richard
Ronald
Sanyo Guy
Sarah Morlan
Sergei Kosonov
Sprint Truth
Sprintinator
Sprintposter
Stewart
Sunday Auto
Thomas Aspland
Tim Harrick
Weekend Sunshine
William Bays


One of his favorite tactics is to use multiple names in the same thread, in
an attempt to fake support for his rantings.


With so many names, is there any way to identify one of his posts?

If the post uses the word "apologist", or accuses someone of "hurling
childish insult", the probably is almost 100% that it is from Phillipe.
If the post mentions one of his usual "whiney points" (see below), it is a
Phillipe post. There are experienced readers of this group that easily
recognize his
posting style- keep an eye out for a clue from them.


What are his usual "whiney points"?

Here is a small sample (taken directly from his posts):

"I said their is no Retention Group anymore, and there isn't! Its a
Cancellation Group that handles retention."

"SprintPCS has repeatedly been rated worst in Customer Service."

"SprintPCS has secret warranties - i.e. on Sanyo 4500, and Samsung Black
8500; and for screens on only 4 phone models."

"...like AT&T Wireless lying on its web pages."

"Robert J Vargas, the embarressment of SprintPCS."

Doing a newsgroup search on Google of the keywords in each of these
statements will reveal hundreds of matches for each one

In addition, Phillipe has been known to rant on the following:

Cingular being responsible and liable to customers for a break-in that
occurred at a third-party independent dealer
Sprint having a strict six minute call time for CSR's


Does he do anything else annoying?

Yes. Among other things, he is prone to:

Starting a new thread on the same subject when he is called on his lies, so
that he can continue to whine without having to explain his lies.
Purposely quoting out of context to avoid answering for his lies.
Purposely demunging email addresses.
Refusing to answer direct and specific questions.
Accuse a poster of trying to be a newsgroup moderator when they post
contrary to his own beliefs.

Why does he do this?

A question that has been pondered by some of the greatest mins on Usenet,
without success. The tone of recent posts by him do point to three
different possibilities:

1. He has a small unit.
2. His brain is smaller than his small unit.
3. He has no unit.

What is the best action to take with him?

History has proven that trying to correct him will only result in further
lies and inaccuracies. It will also earn you the dubious title of 'Sprint
Apologist' from him, even if you have no affiliation with Sprint. The
bottom line- TAKE EVERYTHING HE SAYS AND RESEARCH IT THOROUGHLY BEFORE
ACCEPTING IT AS FACT, BECAUSE MANY OF HIS POSTS ARE NOT BASED IN FACT. Most
of his posts about anything other than the
phones themselves are usually posted with the purposeful intent of making
people walk away from Sprint as an option, and in many cases, he makes
things up.


Why are his phone posts excluded from the last paragraph?

Because, even being the true definition of a 'troll', Phil has shown a
remarkable understanding of phone functionality. It just proves that even
the most obnoxious have redeeming qualities.


April 10, 2004
This FAQ is based on my experiences and opinions and the reported
experiences of others as posted in this newsgroup. Always go by the
latest dated FAQ and ignore all earlier ones. Phillipe is free to change his
ways at any time, and I make no guarantee as to what will
happen if he does, and cannot be held responsible for the results. I believe
it would serve Phillipe better if he were to stick to
the subjects he knows, and not try to singlehandedly bring down Sprint PCS
with lies and innuendos, and view this posting as helpful to all newcomers
to this group.

I welcome ===constructive=== criticism and additions.

Personal insults addressed to the author will almost always come from
Phillipe.

On Sat, 10 Apr 2004 23:19:59 GMT, Retention <[email protected]> wrote:

>I see many questions asked repeatedly about rate
>plans, and thought an "Unofficial Retention FAQ" was in order.

You should never ever post this kind of information. Though it's
probably all true we can't let Sprint think we are scamming them, even
if we are. (They know it happens, but they have no way to prevent it.
If we become too obvious they will have to).

We have to "pretend" we are really going to switch to Verizon whether
it's true or not.

Then they will offer us something to stay that we otherwise wouldn't
be able to get.

By putting all that in one place they will find a way to institute
countermeasures to prevent us from getting the great deals we have
been getting because of comparing notes here in the newsgroup.

So cool it. Sprint has to be able to keep their dignity in the face
of us calling them up and scamming them.

"Scott Stephenson" <[email protected]> wrote in message news:[email protected]...
> This FAQ is in no way authored by Phillipe or any of his 59 other screen
> names, unless otherwise expressly noted. I see many questions and posts
[snip]

Your post is a lot more off-topic than recent postings from this "Phillipe".
Why not give it a rest? All this ad hominem stuff is getting awfully redundant.

--

John Richards

"Scott Stephenson" <[email protected]> wrote in message
news:[email protected]...
>
> "Retention" <[email protected]> wrote in message
> news:[email protected]...
> > <snip>
>
> This FAQ is in no way authored by Phillipe or any of his 59 other screen
> names, unless otherwise expressly noted.

Just a littttttle correction here Scott. Phillipe is up to 62 different ID's
right now.

#USENET IDEMAIL ADDRESSISPIP
[email protected]L66.32.48.90
[email protected]L66.32.48.90
3Alias for [email protected]OL
4Bernard [email protected]OL
5BlueTooth [email protected]OL
6Bob [email protected]OL
7Camile [email protected]L66.32.50.20
[email protected]OL
9Carlos [email protected]L66.32.50.172
[email protected]OL
11Cell [email protected]OL
12Chris [email protected]L66.32.51.239
[email protected]L66.32.51.23
[email protected]L66.32.50.226
[email protected]L66.32.48.173
16DSL [email protected]OL
[email protected]L66.32.49.221
18J. [email protected]L66.32.49.180
[email protected]L66.32.49.147
20James [email protected]L66.32.50.69
21John [email protected]L66.32.48.252
[email protected]L66.32.48.64
[email protected]L66.32.48.147
[email protected]L66.32.51.250
[email protected]OL
26Loving [email protected]OL
27Matthew [email protected]L66.32.51.192
[email protected]L66.32.49.180
29Milton [email protected]OL
30Monday [email protected]OL
31not at [email protected]L66.32.49.237
32not John [email protected]L66.32.49.237
[email protected]L66.32.49.170
34P. [email protected]L66.32.48.182
35Patrick [email protected]L66.32.51.103
[email protected]L66.32.48.182
[email protected]L66.32.49.170
38Phillipe [email protected]
[email protected]L66.32.49.170
40Posting [email protected]OL
41PTT [email protected]OL
[email protected]L66.32.49.170
[email protected]66.32.50.88
[email protected]L66.32.48.182
[email protected][email protected]
[email protected]L66.32.49.237
47Robert [email protected]L66.32.49.155
[email protected]L66.32.49.170
49Sanyo [email protected]L66.32.51.103
50Sarah [email protected]OL
51Sergei [email protected]66.32.48.84
52Sprint [email protected]OL
53Sprint [email protected]OL
[email protected]L66.32.49.170
[email protected]OL
[email protected]L66.32.51.248
57Sunday [email protected]OL
58Thomas [email protected]OL
59Tim [email protected]L66.32.50.34
60Weekend [email protected]OL
61William [email protected]OL
62Not at Web [email protected]L66.32.49.237


Bob

"John Richards" <[email protected]> wrote in
message news:Qx2ec.1060$%[email protected]...
> "Scott Stephenson" <[email protected]> wrote in message
> news:[email protected]...
>> This FAQ is in no way authored by Phillipe or any of his 59 other screen
>> names, unless otherwise expressly noted. I see many questions and posts
> [snip]
>
> Your post is a lot more off-topic than recent postings from this
> "Phillipe".
> Why not give it a rest? All this ad hominem stuff is getting awfully
> redundant.



I agree... I read this newsgroup often, and some people are giving Phillipe
exactly what he wants: attention. It is starting to get ridiculous. Phillipe
FAQs, for crying out loud? Some people have too much time....

--stebnz

"Retention" <[email protected]> wrote in message
news:[email protected]...
> This FAQ is in no way authored by Sprint Spectrum, Sprint or Sprint PCS
> unless otherwise expressly noted.

<snipped>

Yo Scott ... make that 63 different ID's for Phillipe ... And the beat goes
on ...

Bob

Bob

Just wondering but how do you know these email IDs are all from the
same guy?
Does your news reader show the poster's IP address? I skim the group
using google so only get the ID of the post, nothing to tie it to an
IP

Thanks

Ron

"Bob Smith" <[email protected]> wrote in message news:<[email protected]>...
> "Scott Stephenson" <[email protected]> wrote in message
> news:[email protected]...
> >
> > "Retention" <[email protected]> wrote in message
> > news:[email protected]...
> > > <snip>
> >
> > This FAQ is in no way authored by Phillipe or any of his 59 other screen
> > names, unless otherwise expressly noted.
>
> Just a littttttle correction here Scott. Phillipe is up to 62 different ID's
> right now.
>
> #USENET IDEMAIL ADDRESSISPIP
> [email protected]L66.32.48.90
> [email protected]L66.32.48.90
> 3Alias for [email protected]OL
> 4Bernard [email protected]OL
> 5BlueTooth [email protected]OL
> 6Bob [email protected]OL
> 7Camile [email protected]L66.32.50.20
> [email protected]OL
> 9Carlos [email protected]L66.32.50.172
> [email protected]OL
> 11Cell [email protected]OL
> 12Chris [email protected]L66.32.51.239
> [email protected]L66.32.51.23
> [email protected]L66.32.50.226
> [email protected]L66.32.48.173
> 16DSL [email protected]OL
> [email protected]L66.32.49.221
> 18J. [email protected]L66.32.49.180
> [email protected]L66.32.49.147
> 20James [email protected]L66.32.50.69
> 21John [email protected]L66.32.48.252
> [email protected]L66.32.48.64
> [email protected]L66.32.48.147
> [email protected]L66.32.51.250
> [email protected]OL
> 26Loving [email protected]OL
> 27Matthew [email protected]L66.32.51.192
> [email protected]L66.32.49.180
> 29Milton [email protected]OL
> 30Monday [email protected]OL
> 31not at [email protected]L66.32.49.237
> 32not John [email protected]L66.32.49.237
> [email protected]L66.32.49.170
> 34P. [email protected]L66.32.48.182
> 35Patrick [email protected]L66.32.51.103
> [email protected]L66.32.48.182
> [email protected]L66.32.49.170
> 38Phillipe [email protected]
> [email protected]L66.32.49.170
> 40Posting [email protected]OL
> 41PTT [email protected]OL
> [email protected]L66.32.49.170
> [email protected]66.32.50.88
> [email protected]L66.32.48.182
> [email protected][email protected]
> [email protected]L66.32.49.237
> 47Robert [email protected]L66.32.49.155
> [email protected]L66.32.49.170
> 49Sanyo [email protected]L66.32.51.103
> 50Sarah [email protected]OL
> 51Sergei [email protected]66.32.48.84
> 52Sprint [email protected]OL
> 53Sprint [email protected]OL
> [email protected]L66.32.49.170
> [email protected]OL
> [email protected]L66.32.51.248
> 57Sunday [email protected]OL
> 58Thomas [email protected]OL
> 59Tim [email protected]L66.32.50.34
> 60Weekend [email protected]OL
> 61William [email protected]OL
> 62Not at Web [email protected]L66.32.49.237
>
>
> Bob

In article <[email protected]>,
[email protected] (Ron) wrote:

> Bob
>
> Just wondering but how do you know these email IDs are all from the
> same guy?

Bobbie is upset because he also uses Earthlink, complained to Earthlink,
and they said "So what?" seems that its perfectly OK to have an ALias
for Usenet, and its also perfectly OK to change it, and if that bother
Bobbie, maybe he should quit Earthlink.

Bobbie would rather make a poster the issue, rather than SprintPCS'
secrecy about Retention, which is what made the Retention FAQ necessary,
requested, and appreciated.

I think he's jealous that someone might get a better deal than he got.

"Robert M." <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> [email protected] (Ron) wrote:
>
> > Bob
> >
> > Just wondering but how do you know these email IDs are all from the
> > same guy?
>
> Bobbie is upset because he also uses Earthlink, complained to Earthlink,
> and they said "So what?" seems that its perfectly OK to have an ALias
> for Usenet, and its also perfectly OK to change it, and if that bother
> Bobbie, maybe he should quit Earthlink.
>
> Bobbie would rather make a poster the issue, rather than SprintPCS'
> secrecy about Retention, which is what made the Retention FAQ necessary,
> requested, and appreciated.
>
> I think he's jealous that someone might get a better deal than he got.

No- I think he's tired of having to add to his killfile every time you
morph. But, if I was spreading the manure you do in here, I'd be ashamed
enough to change my name, too.

In article <[email protected]>,=20
[email protected] says...
> However=20
> this is a murky, semi-secret, here-to-fore not fully documented process.
> Car Manufacturers often have a $1000 loyalty bonus for folks that buy a=
=20
> new car that is the same make as their existing one. Those plans are not=
=20
> secret.
>=20

This is a very interesting analogy, given your recent diatribe=20
against someone "buying a car at sticker price."

Woops, maybe there *is* something "murky" about it after all.

It's really simple, Phillie, and I suspect you knew it when you=20
posted the inanity above:

An enticement ceases to be an enticement when is becomes an=20
expectation.

Do such deals as these exist? Yup. You're off on specifics (as=20
usual), but yeah, specialists have a few tools available to them to=20
retain valued customers. It's too bad people like you feel so much=20
the need to sound "important" that you'd rather cheapen the value of=20
such options than allow SPCS the option to provide some really=20
valuable offers.

We're not going to get into a low-price war with T-Mo, or MetroPCS,=20
or whomever. We think our network is a significant, and strong,=20
selling point. You've said so yourself, too.

Overuse both by customers *and* by the specialists in the call=20
centers forces these special deals out of existence. Just like a car=20
dealer can't offer everyone the 0% financing, these specialty offers=20
are equally limited. And the more they get spread around, the=20
thinner becomes the difference between them and the advertised deals.

--=20
R=D8=DF
O/Siris
I work for Sprint PCS
I *don't* speak for them

In article <[email protected]>,
O/Siris <[email protected]> wrote:

> Overuse both by customers *and* by the specialists in the call
> centers forces these special deals out of existence. Just like a car
> dealer can't offer everyone the 0% financing, these specialty offers
> are equally limited. And the more they get spread around, the
> thinner becomes the difference between them and the advertised deals.

Zero percent financing goes to everyone who's employed and current in
their bill paying. Retention Deals are currently not given to everyone.
And Zero % Financing is not a secret with GM advocates insulting those
who write about it.


Let's see how many folks might become aware of Retention Deals from a
FAQ here.

Only 50% of homes have Internet Connectivity.

Only 10% of Internet Users ever use USENET (Newsgroups like this)

Likely 10% of those EVER visit alt.cellular.sprintpcs

And of those maybe 2 % are Regulars.

=======================

Total up how many people have EVER posted to alt.cellular.sprintpcs
what is it maybe 250 ? And maybe another 250 more lurkers?

======================

One has to be Totally paranoid to think a FAQ here with maybe 100
folks taking advantage of whats said is going to affect anything,
when Sprint has what 20,000,000 Customers?

GET REAL.

======================

I am still convinced it harms SprintPCS to have SECRET retention deals.
As the FAQ says: folks all the time leave Sprint (churn) that might have
stayed had they known about Retention Deals. SprintPCS remains
unprofitable, in large part because of its poor customer service,
(like Sprint "expert" employees telling folks the new Sanyo 8200 won't
have a flash), pretending coverage is better than it is (We still don't
have high resolution coverage maps that might show 1 mile wide holes in
coverage) and its VERY HIGH churn rate.

In article <[email protected]>,
O/Siris <[email protected]> wrote:

> It's too bad people like feel so much
> the need to sound "important"

You mean like a SprintPCS employee so anxious to sound important they
give out WRONG information.

+ The Sanyo 8200 won't have Flash

+ The Treo 600 can have Blue Tooth added to it.

+ Any upgrade of your plan requires a new 2 year contract

+ SMS will be out this month (3 months before it came out)

has been reported by an employee poster here that fits that description.