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- 04-19-2004, 02:28 PM #1EricGuest
I just added a second line to my account and placed an order for a new
phone online. I was wondering if anyone knew how long it takes for them
to activate the phone and ship it to you? I know the standard line is
"4-5 business days", but I know they ship faster than that sometimes...
and used to have overnight shipping. If I placed the order at around
11:30am (Central Time) today (Monday) and received my order confirmation
email (not an order shipped notice), about how long should I expect my
new phone and number? Just curious because I want to try to be around
the house when UPS comes so that the phone doesn't sit on my porch all
day unattended.
Thanks,
Eric
› See More: Placing an order online
- 04-19-2004, 02:40 PM #2Bob SmithGuest
Re: Placing an order online
"Eric" <[email protected]> wrote in message
news:[email protected]...
> I just added a second line to my account and placed an order for a new
> phone online. I was wondering if anyone knew how long it takes for them
> to activate the phone and ship it to you? I know the standard line is
> "4-5 business days", but I know they ship faster than that sometimes...
> and used to have overnight shipping. If I placed the order at around
> 11:30am (Central Time) today (Monday) and received my order confirmation
> email (not an order shipped notice), about how long should I expect my
> new phone and number? Just curious because I want to try to be around
> the house when UPS comes so that the phone doesn't sit on my porch all
> day unattended.
>
> Thanks,
> Eric
Eric, unless someone works from SPCS in the shipping dept, you will probably
won't get a direct answer. What I'd recommend, is to call CS either later
tonight or first thing tomorrow morning and ask them to look up the order,
if had been sent and if so, what kind of delivery ... 1 or 2 day delivery.
BTW, I don't know whether that phone will be activated when it's sent. You
may have to do that when it arrives.
Bob
- 04-19-2004, 03:16 PM #3EricGuest
Re: Placing an order online
(Bob=A0Smith) wrote:
<<Eric, unless someone works from SPCS in the shipping dept, you will
probably won't get a direct answer. What I'd recommend, is to call CS
either later tonight or first thing tomorrow morning and ask them to
look up the order, if had been sent and if so, what kind of delivery ...
1 or 2 day delivery. >>
Thanks Bob, I'll try that later tonight. I was just wonderingif anyone
who regularly posts here has had to place an order online and what their
results were. I hope it comes soon... I just don't like the idea of
leaving a new phone on my porch for hours until I come home from work.
Eric
- 04-19-2004, 04:54 PM #4DosciaGuest
Re: Placing an order online
>Just curious because I want to try to be around
>the house when UPS comes so that the phone doesn't sit on my porch all
>day unattended.
Ask CSR for the "UPS Tracking Number" - with that you can call UPS and get an
approximate time for delivery.
- 04-19-2004, 04:56 PM #5Porter HaskewGuest
Re: Placing an order online
Actually you can go to their web site and check after getting the
tracking number.
Porter Haskew
On 19 Apr 2004 22:54:12 GMT, [email protected]ojunk (Doscia) wrote:
>>Just curious because I want to try to be around
>>the house when UPS comes so that the phone doesn't sit on my porch all
>>day unattended.
>
>Ask CSR for the "UPS Tracking Number" - with that you can call UPS and get an
>approximate time for delivery.
- 04-19-2004, 05:18 PM #6Robert M.Guest
Re: Placing an order online
In article <[email protected]>,
[email protected]ojunk (Doscia) wrote:
> >Just curious because I want to try to be around
> >the house when UPS comes so that the phone doesn't sit on my porch all
> >day unattended.
>
> Ask CSR for the "UPS Tracking Number" - with that you can call UPS and get an
> approximate time for delivery.
If its in stock, you should get it in a day or two. Shipping out of
Louisville is one of SprintPCS' bright spots.
- 04-19-2004, 07:58 PM #7EricGuest
Re: Placing an order online
(Robert=A0M.) wrote:
<<If its in stock, you should get it in a day or two. Shipping out of
Louisville is one of SprintPCS' bright spots. >>
Yeah, that's what I was figuring. I ordered the Nokia 3588i because I
wanted just a simple voice phone with no Vision bells or whsitles. I
hope they still have a good amount in stock, depsite it being one of
their more popular entry-level phones.
Eric
- 04-26-2004, 02:04 AM #8O/SirisGuest
Re: Placing an order online
In article <[email protected]>,=20
[email protected] says...
> (Robert=A0M.) wrote:
> <<If its in stock, you should get it in a day or two. Shipping out of
> Louisville is one of SprintPCS' bright spots. >>
>=20
> Yeah, that's what I was figuring. I ordered the Nokia 3588i because I
> wanted just a simple voice phone with no Vision bells or whsitles. I
> hope they still have a good amount in stock, depsite it being one of
> their more popular entry-level phones.
>=20
> Eric
>=20
>=20
Yes, we maintain a pretty good stock. We get once-a-day snapshots of=20
inventory, and the Nokia is pretty consistently high.
--=20
R=D8=DF
O/Siris
I work for Sprint PCS
I *don't* speak for them
- 04-26-2004, 04:34 AM #9Robert M.Guest
Re: Placing an order online
In article <[email protected]>,
O/Siris <0siris@sprîntpcs.com> wrote:
> In article <[email protected]>,
> [email protected] says...
> > (Robert*M.) wrote:
> > <<If its in stock, you should get it in a day or two. Shipping out of
> > Louisville is one of SprintPCS' bright spots. >>
> >
> > Yeah, that's what I was figuring. I ordered the Nokia 3588i because I
> > wanted just a simple voice phone with no Vision bells or whsitles. I
> > hope they still have a good amount in stock, depsite it being one of
> > their more popular entry-level phones.
> >
> > Eric
> >
> >
>
> Yes, we maintain a pretty good stock. We get once-a-day snapshots of
> inventory, and the Nokia is pretty consistently high.
ONCE _ A_ DAY ?? That's 1980's technology? I hope you're mistaken.
Most large businesses have been able to have REAL TIME information for
10 years now.
- 04-26-2004, 06:34 AM #10EricGuest
Re: Placing an order online
[email protected] (Robert=A0M.) wrote:
<<ONCE _ A_ DAY ?? That's 1980's technology? I hope you're mistaken.
Most large businesses have been able to have REAL TIME information for
10 years now. >>
You'll find anything to complain about won't you? Go back to blowing
your whistles and maybe God will reward you.
- 04-26-2004, 07:57 AM #11TechGeekGuest
Re: Placing an order online
"Robert M." <[email protected]> wrote in message news:<[email protected]>...
> In article <[email protected]>,
> O/Siris <0siris@sprîntpcs.com> wrote:
>
> > >
> >
> > Yes, we maintain a pretty good stock. We get once-a-day snapshots of
> > inventory, and the Nokia is pretty consistently high.
>
> ONCE _ A_ DAY ?? That's 1980's technology? I hope you're mistaken.
>
> Most large businesses have been able to have REAL TIME information for
> 10 years now.
First, we need to use a system that goes along with UPS's management
software, which is based on an AS400. If you don't like the updates,
then complain to UPS.
When I check inventory levels, I see several things.
The amount physicaly on hand
The amount physicaly on hand but set aside because it's for an order
The amount physicaly on hand and available to be ordered
The amount being shipped to the warehouse form the MFG
The amount on backorder (if applicable).
This gets updated every 2-4 hours, but the ordered ones are shown what
will be processed in the next 4 hours on average.
For example, say at 10 AM I check the stock levels of the Nokia.
I MIGHT see:
25,000 on hand
2,500 on hand, but set aside for an order
22,500 avaible to order
15,000 being shipped to the warehouse.
Then, I check 4 hours later:
22,500 on hand
1,500 on hand, but set aside for an order
21,000 available to order
15,000 being shipped to the warehouse.
O/Sirus may be looking at a list created (by a person in KC) and
pushed out once or twice a day by our logistics department. I don't
think he has access to the actual inventory program (access is limited
since a few years ago it was a program also used to manage the store's
inventory at the 'back door' level).
- 04-26-2004, 08:12 AM #12Robert M.Guest
Re: Placing an order online
In article <[email protected]>,
[email protected] (TechGeek) wrote:
> "Robert M." <[email protected]> wrote in message
> news:<[email protected]>...
> > In article <[email protected]>,
> > O/Siris <0siris@sprîntpcs.com> wrote:
> >
> > > >
> > >
> > > Yes, we maintain a pretty good stock. We get once-a-day snapshots of
> > > inventory, and the Nokia is pretty consistently high.
> >
> > ONCE _ A_ DAY ?? That's 1980's technology? I hope you're mistaken.
> >
> > Most large businesses have been able to have REAL TIME information for
> > 10 years now.
>
> First, we need to use a system that goes along with UPS's management
> software, which is based on an AS400. If you don't like the updates,
> then complain to UPS.
>
> When I check inventory levels, I see several things.
>
> The amount physicaly on hand
> The amount physicaly on hand but set aside because it's for an order
> The amount physicaly on hand and available to be ordered
> The amount being shipped to the warehouse form the MFG
> The amount on backorder (if applicable).
>
> This gets updated every 2-4 hours, but the ordered ones are shown what
> will be processed in the next 4 hours on average.
2-4 hours is not once a day. Which is it, you've said both.
- 04-26-2004, 07:34 PM #13TechGeekGuest
Re: Placing an order online
"Robert M." <[email protected]> wrote in message news:<[email protected]>...
> >
> > This gets updated every 2-4 hours, but the ordered ones are shown what
> > will be processed in the next 4 hours on average.
>
> 2-4 hours is not once a day. Which is it, you've said both.
The database itself gets updated every 2-4 hours, the sheet O/Sirus is
referring to is probabaly one that is typed up by someone in Kansas
City.
We also get a similar sheet in the retail stores to show what is
available in the warehouse for warranty replacement phones for the
sales reps who don't have access to that inventory management program.
- 04-26-2004, 08:27 PM #14EricGuest
Re: Placing an order online
"Robert M." <[email protected]> wrote:
<<2-4 hours is not once a day. Which is it, you've said both. >>
Who cares?? And again, why is how often Sprint updates their database of
supply any of your business?
- 04-26-2004, 08:46 PM #15Scott StephensonGuest
Re: Placing an order online
"Robert M." <[email protected]> wrote in message
news:[email protected]...
>
> 2-4 hours is not once a day. Which is it, you've said both.
It has no bearing on the customer experience, as there have been few
complaints of any problem with the system.
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