Sprint customer service sucks. Using a USB cable will void your warranty!

I've had no luck getting the data cable for my phone to work. The
SnapSync provider told me that the problem was with my phone.

I called the local Sprint store earlier today, explained my problem, and
was told that I could exchange the phone as long as I got to the store
before the tech left at 6:30. I told them that I was on my way and to
please wait.

I left work early - taking unpaid leave - and arrived at the store at
6:05. The employees at the store told me that the tech left at 6:00 like
he does every night. They denied saying what they told me on the phone
about the tech being there until 6:30.

I'm now on eternal hold with Sprint customer service...

Be warned: DO NOT USE A 3RD PARTY DATA CABLE OR SOFTWARE WITH YOUR
PHONE. BESIDES BEING BUGGY (SnapLink), USING SUCH SOFTWARE AND CABLES
WILL VOID YOUR WARRANTY.

-Soon to be ex-Sprint customer

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› See More: Sprint customer service sucks. Using a USB cable will void your warranty!

Still on hold...is my call being tranferred to India?


I'm I waiting for the call to be tranferred to In
"Some ONe" <[email protected]> wrote in message
newsZm8d.13309$pN6.1564@fed1read06...
> I've had no luck getting the data cable for my phone to work. The
> SnapSync provider told me that the problem was with my phone.
>
> I called the local Sprint store earlier today, explained my problem,
> and was told that I could exchange the phone as long as I got to the
> store before the tech left at 6:30. I told them that I was on my way
> and to please wait.
>
> I left work early - taking unpaid leave - and arrived at the store at
> 6:05. The employees at the store told me that the tech left at 6:00
> like he does every night. They denied saying what they told me on the
> phone about the tech being there until 6:30.
>
> I'm now on eternal hold with Sprint customer service...
>
> Be warned: DO NOT USE A 3RD PARTY DATA CABLE OR SOFTWARE WITH YOUR
> PHONE. BESIDES BEING BUGGY (SnapLink), USING SUCH SOFTWARE AND CABLES
> WILL VOID YOUR WARRANTY.
>
> -Soon to be ex-Sprint customer
>

"Some ONe" <[email protected]> wrote in message
newsZm8d.13309$pN6.1564@fed1read06...
> I've had no luck getting the data cable for my phone to work. The
> SnapSync provider told me that the problem was with my phone.
>
> I called the local Sprint store earlier today, explained my problem, and
> was told that I could exchange the phone as long as I got to the store
> before the tech left at 6:30. I told them that I was on my way and to
> please wait.
>
> I left work early - taking unpaid leave - and arrived at the store at
> 6:05. The employees at the store told me that the tech left at 6:00 like
> he does every night. They denied saying what they told me on the phone
> about the tech being there until 6:30.
>
> I'm now on eternal hold with Sprint customer service...
>
> Be warned: DO NOT USE A 3RD PARTY DATA CABLE OR SOFTWARE WITH YOUR
> PHONE. BESIDES BEING BUGGY (SnapLink), USING SUCH SOFTWARE AND CABLES
> WILL VOID YOUR WARRANTY.
>
> -Soon to be ex-Sprint customer
>
>

1. Who determined it was the phone at fault?

2. The warranty (issued by the manufacturer, not Sprint) states that the
use of software and accessories not provided by the phone manufacturer can
indeed void the warranty.

Care to explain where the non-manufacturing service provider is at fault
here?

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Hash: SHA1

Some ONe <[email protected]> wrote:
>
> I'm now on eternal hold with Sprint customer service...
>
> Be warned: DO NOT USE A 3RD PARTY DATA CABLE OR SOFTWARE WITH YOUR
> PHONE. BESIDES BEING BUGGY (SnapLink), USING SUCH SOFTWARE AND CABLES
> WILL VOID YOUR WARRANTY.
>
> -Soon to be ex-Sprint customer
>

Alright ... so you did something you know is wrong [using third party
equipment with your phone ... this is a problem for EVERY carrier] and
you seem to blame Sprint PCS for not supporting you? BTW .. I am
guessing that you talked with one store on the phone but drove to
another and that is why the tech wasn't there when you arrived.

- --

Thomas T. Veldhouse
Key Fingerprint: 2DB9 813F F510 82C2 E1AE 34D0 D69D 1EDC D5EC AED1

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"Some ONe" <[email protected]> wrote in message
newsZm8d.13309$pN6.1564@fed1read06...
> I've had no luck getting the data cable for my phone to work. The
> SnapSync provider told me that the problem was with my phone.

That's a bunch of malarky... SnapSync has received a lot of complaints about
their syncing problems with new phones recently released. That rep you were
speaking with was just trying to pass the buck off for their own software
inadequecies.

>
> I called the local Sprint store earlier today, explained my problem, and
> was told that I could exchange the phone as long as I got to the store
> before the tech left at 6:30. I told them that I was on my way and to
> please wait.
>
> I left work early - taking unpaid leave - and arrived at the store at
> 6:05. The employees at the store told me that the tech left at 6:00 like
> he does every night. They denied saying what they told me on the phone
> about the tech being there until 6:30.
>
> I'm now on eternal hold with Sprint customer service...
>
> Be warned: DO NOT USE A 3RD PARTY DATA CABLE OR SOFTWARE WITH YOUR
> PHONE. BESIDES BEING BUGGY (SnapLink), USING SUCH SOFTWARE AND CABLES
> WILL VOID YOUR WARRANTY.

Speaking about the USB cable, you never said where you got that from.

>
> -Soon to be ex-Sprint customer

LMAO right now that you would be blaming SPCS because you have problems
syncing, based on third party software. You do realize that SPCS doesn't
manufacture that phone ... don't you?

Why aren't you contacting Samsung, as they manufactured the phone? Here's
another question for you. Why are you so pissed, when neither SPCS or
Samsung don't support or sell USB cables for their phones?

Bob

On Mon, 04 Oct 2004 18:41:56 -0700, Some ONe wrote:

> I've had no luck getting the data cable for my phone to work. The
> SnapSync provider told me that the problem was with my phone.
>
> I called the local Sprint store earlier today, explained my problem, and
> was told that I could exchange the phone as long as I got to the store
> before the tech left at 6:30. I told them that I was on my way and to
> please wait.
>
> I left work early - taking unpaid leave - and arrived at the store at
> 6:05. The employees at the store told me that the tech left at 6:00 like
> he does every night. They denied saying what they told me on the phone
> about the tech being there until 6:30.
>
> I'm now on eternal hold with Sprint customer service...
>
> Be warned: DO NOT USE A 3RD PARTY DATA CABLE OR SOFTWARE WITH YOUR
> PHONE. BESIDES BEING BUGGY (SnapLink), USING SUCH SOFTWARE AND CABLES
> WILL VOID YOUR WARRANTY.
>
> -Soon to be ex-Sprint customer

Let me get this straight...

You bought a cable sprintpcs doesn't even sell or claim to support. Tried
to use software that was again not bought through or with a hint of
knowledge of sprintpcs. Was told the phone was at fault from third party
software support that never saw the phone and was told that they can't
help you. Then when sprintpcs offers to have the phone looked at and you
take unpaid leave, really now how is this anyone's fault but your own,
just to find that the time you were told was wrong. Which granted is a
miscommunication problem but are you sure it was the same store? Finally
to top this all off you state snaplink is buggy software anyway. How can
you possible blame sprintpcs for this? As someone already pointed out
sprintpcs doesn't even make the phones so the original warranty is not up
to them. The add on phone insurance/warranty will cover most things the
original warranty would not but it still doesn't cover deliberate damage
by the users(such as using bad/poorly designed 3rd party add-ons).
Sprintpcs is willing to look at your phone to see if there is a hardware
problem with the phone which means they are willing to work with you but
you can't possibly ask them to make the phone work with a third party
utility/add-on after your purchase.