Srint Nextel Customer Service/Tech Support

I wonder if the new company will dump the useless customer service and tech
support that is located in India. I sure hope so.

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› See More: Srint Nextel Customer Service/Tech Support

I rarely ever get them but I agree.

I have gotten tech support reps in India too times, and to me it makes more
sense talking to a wall.

<[email protected]> wrote in message
news:[email protected]...
>I rarely ever get them but I agree.
>

"Mij Adyaw" <[email protected]> wrote in message
news:uaLUe.76793$Ji4.72671@fed1read03...
>I have gotten tech support reps in India too times, and to me it makes more
>sense talking to a wall.
>
> <[email protected]> wrote in message
> news:[email protected]...
>>I rarely ever get them but I agree.
>>
>
>

Tech support for Sprint is located in Texas, Oklahoma, and Illinois. Just
because you reach a tech with an accent doesn't mean you've reached India.

Leisa

Leisa wrote:
> "Mij Adyaw" <[email protected]> wrote in message
> news:uaLUe.76793$Ji4.72671@fed1read03...
>> I have gotten tech support reps in India too times, and to me it
>> makes more sense talking to a wall.
>>
>> <[email protected]> wrote in message
>> news:[email protected]...
>>> I rarely ever get them but I agree.
>>>
>>
>>
>
> Tech support for Sprint is located in Texas, Oklahoma, and Illinois.
> Just because you reach a tech with an accent doesn't mean you've
> reached India.

Nor does it mean you are any better off than if they were in India. I,
personally, do not like having a conversation--with a CSR--where I can't
understand 25% of the conversion and vice-versa. YMMV.


--
Mike

Agreed. however in my case, I am SURE that the rep was in India. I was
reporting a coverage problem and he did not understand the concept of a
freeway or an offramp on an interstate highway. I should have hung-up. It
was a total waste of time.


"Tinman" <[email protected]> wrote in message
news:[email protected]...
> Leisa wrote:
>> "Mij Adyaw" <[email protected]> wrote in message
>> news:uaLUe.76793$Ji4.72671@fed1read03...
>>> I have gotten tech support reps in India too times, and to me it
>>> makes more sense talking to a wall.
>>>
>>> <[email protected]> wrote in message
>>> news:[email protected]...
>>>> I rarely ever get them but I agree.
>>>>
>>>
>>>
>>
>> Tech support for Sprint is located in Texas, Oklahoma, and Illinois.
>> Just because you reach a tech with an accent doesn't mean you've
>> reached India.
>
> Nor does it mean you are any better off than if they were in India. I,
> personally, do not like having a conversation--with a CSR--where I can't
> understand 25% of the conversion and vice-versa. YMMV.
>
>
> --
> Mike
>

Mij Adyaw wrote:
> Agreed. however in my case, I am SURE that the rep was in India. I was
> reporting a coverage problem and he did not understand the concept of
> a freeway or an offramp on an interstate highway. I should have
> hung-up. It was a total waste of time.
>

He still could have been in the U.S. For all we know he just got here on
a work visa and went straight to SPCS. He's not going to absorb American
culture, nor its infrastructure, overnight. He may not even want to.

Regardless, there's no excuse placing someone in that job position
(including Americans) when they lack the primary qualification:
*communication skills*. Cut. Nose. Spite. Face.

Again, YMMV, IMHO, IHOP, etc., etc.


--
Mike

On Tue, 13 Sep 2005 00:22:53 GMT, Paul Miner <[email protected]>
wrote:
>I had a similar experience just last week when I needed to talk to
>Support at Buy.com. The first guy said his name is Larry, and I'm
>convinced that his parents didn't give him that name. He wasn't much
>help, so I thanked him, hung up, and called again. I got Carey, but he
>was less understandable and less helpful, so the call was short. After
>that I got Colin, and finally Gary. I don't think any of them were
>born or raised in this country. New Delhi, perhaps. Anyway, that was 2
>hours out of my life that I'll never get back.

To confirm you thoughts about "Larry", I saw on one of the TV news
magazine shows that did a feature on overseas outsourcing of customer
service where the overseas firm gives all the CSR's American sounding
names. I get calls from these folks all the time at work, peddling
free trade magazine subscriptions. I spoke to one of these fellows
one time who completely botched the pronounciation of his American
name. I felt sorry for him...

Joe Huber
[email protected]

Mij Adyaw wrote:
> Agreed. however in my case, I am SURE that the rep was in India. I was
> reporting a coverage problem and he did not understand the concept of a
> freeway or an offramp on an interstate highway. I should have hung-up. It
> was a total waste of time.

Were you talking to tech support or frontline Customer Service? Are you SURE
you were talking to a tech support rep?



--
Steve Sobol, Professional Geek 888-480-4638 PGP: 0xE3AE35ED
Company website: http://JustThe.net/
Personal blog, resume, portfolio: http://SteveSobol.com/
E: [email protected] Snail: 22674 Motnocab Road, Apple Valley, CA 92307

Joseph Huber wrote:

> To confirm you thoughts about "Larry", I saw on one of the TV news
> magazine shows that did a feature on overseas outsourcing of customer
> service where the overseas firm gives all the CSR's American sounding
> names. I get calls from these folks all the time at work, peddling
> free trade magazine subscriptions. I spoke to one of these fellows
> one time who completely botched the pronounciation of his American
> name. I felt sorry for him...

I don't. Obnoxious assholes.

Yes, they may be polite on the phone, but I believe that a foreigner trying
to pass himself off as a US resident is... rather dishonest.

--
Steve Sobol, Professional Geek 888-480-4638 PGP: 0xE3AE35ED
Company website: http://JustThe.net/
Personal blog, resume, portfolio: http://SteveSobol.com/
E: [email protected] Snail: 22674 Motnocab Road, Apple Valley, CA 92307

Paul Miner wrote:
> On Sat, 10 Sep 2005 17:49:29 -0700, "Mij Adyaw" <[email protected]>
> wrote:
>
>> I have gotten tech support reps in India too times, and to me it makes more
>> sense talking to a wall.
>
> I had a similar experience just last week when I needed to talk to
> Support at Buy.com. The first guy said his name is Larry, and I'm
> convinced that his parents didn't give him that name. He wasn't much
> help, so I thanked him, hung up, and called again. I got Carey, but he
> was less understandable and less helpful, so the call was short. After
> that I got Colin, and finally Gary. I don't think any of them were
> born or raised in this country. New Delhi, perhaps. Anyway, that was 2
> hours out of my life that I'll never get back.

I've had several similar experiences. What this country needs is a
massive consumer revolt against companies who outsource support
to foreign countries. I'm not xenophonic, I'm an immigrant myself.
But nobody has any business being a CSR for US residents if you
can't speak the language clearly and don't understand US idioms
and customs.

--
John Richards

"John Richards" <[email protected]> wrote in message
news:[email protected]...

> But nobody has any business being a CSR for US residents if you
> can't speak the language clearly and don't understand US idioms
> and customs.
>
> --

The last part of this statement is probably the bewst argument against
outsourcing. Speaking the language isn't what causes the problem- not
knowing the culture and customs is where things go bad. The only insight
for most of them are the reruns of old TV shows and the 'news' from MTV. Of
course, given the lack of morals and standards in this country we really
don't have anything to brag about, but at least we know how to interact with
other members of our society. Anybody not exposed to our culture on a
regular basis has no way to understand this, and that is why outsourcing
doesn't work.

"John Richards" <[email protected]> wrote in message
news:[email protected]...
>
> I've had several similar experiences. What this country needs is a
> massive consumer revolt against companies who outsource support
> to foreign countries.

But are we willing to pay higher prices to support US jobs? Most companies
are doing this to save money. Outsourcing is cheap labor. Look at how many
mom and pop businesses are gone due to mega-cheap stores..most consumers
just look for the bottom dollar price and in order to compete, outsourcing
is what happens. I am shopping at a local Seattle drugstore now, with
slightly higher prices, because their employers provides health benefits,
etc.

Scott wrote:
> "John Richards" <[email protected]> wrote in message
> news:[email protected]...
>
>> But nobody has any business being a CSR for US residents if you
>> can't speak the language clearly and don't understand US idioms
>> and customs.
>>
>> --
>
> The last part of this statement is probably the bewst argument against
> outsourcing. Speaking the language isn't what causes the problem- not
> knowing the culture and customs is where things go bad.

<Devil's Advocate>
Did it occur to you that knowing the customs and culture of Americans
may be part of the problem? Do you think it's easy to train
someone--earning barely enough to eat--to feel compassion for some
instant-gratification-driven American who can't access the latest
Brittany ring-tone?
</Devil's Advocate>

Regardless, that's still second to the language barrier IMO.


--
Mike

"Tinman" <[email protected]> wrote in message
news:[email protected]...

>
> <Devil's Advocate>
> Did it occur to you that knowing the customs and culture of Americans
> may be part of the problem? Do you think it's easy to train
> someone--earning barely enough to eat--to feel compassion for some
> instant-gratification-driven American who can't access the latest
> Brittany ring-tone?
> </Devil's Advocate>

Ah, but nowhere did I defend the culture and I'm not sure that I would want
to.