Sprint comitting fraud

I originally got my phone with text messaging. After a while I started
to get spam messages and I was being charged for them. They hemmed and
hawed around and stalled me off since February of 2005 for several
months by saying the would set my account so I would only receive
messages from people in my address book. I continued to get the spam but
no messages from people in my address book could get through.

I finally canceled all Internet access. I continued to get the spam
messages. After three tries the spam stopped, however as punishment for
canceling the Internet access, I began getting charges on my bill for
text messages amounting to as much as $10 a month. Remember, I do not
have Internet access. Each month I would have to spend an hour or more
getting the charges removed and talking to support and the technicians
supposedly trying to correct the problem. They tried to blame the
charges on my dialing numbers I got off of the television. I do not
watch television. They could neither tell me where the messages came
from or what was in the message. I didn't know because I do not have
Internet access any more. They also kept telling me that the previous
technician had not canceled the account properly, but they had properly
corrected the problem again and again.

The last time I kept getting follow up calls to see if the problem was
fixed. The first time I told the woman I would not know till I got the
bill and she continued to keep calling and I continued to keep telling
her I would not know until the bill came.

Well, I finally got my bill and as usual I had charges for text messages
again. $10.35 this time and I noticed some of them are charged at 50 and
75 cents each. The charge for text messages is 25 cents. They double and
ripple charged me.

I called them yesterday and told them I wanted the account canceled
because of their fraudulent activities and I did not want to pay the 125
dollars for the early cancellation because they were defrauding me. They
refused and the operator refused to connect me to her supervisor after I
requested to speak with the supervisor about 8 or 10 times. She just
kept reading some crap I didn't want to hear. I was through with her and
wanted the supervisor.

It appears that I will have to go see my lawyer and file suit to have my
account canceled.

Anybody who gets a Sprint phone, be warned, You nay end up with the same
problems I am having. If you already have Sprint, get rid of it before
you get the shaft too, if you already aren't. Check your bill closely.

---

› See More: Sprint comitting fraud

"R. Bodell" <[email protected]> wrote in message
news:[email protected]...
>I originally got my phone with text messaging. After a while I started to
>get spam messages and I was being charged for them. They hemmed and hawed
>around and stalled me off since February of 2005 for several months by
>saying the would set my account so I would only receive messages from
>people in my address book. I continued to get the spam but no messages from
>people in my address book could get through.
>
> I finally canceled all Internet access. I continued to get the spam
> messages. After three tries the spam stopped, however as punishment for
> canceling the Internet access, I began getting charges on my bill for text
> messages amounting to as much as $10 a month. Remember, I do not have
> Internet access. Each month I would have to spend an hour or more getting
> the charges removed and talking to support and the technicians supposedly
> trying to correct the problem. They tried to blame the charges on my
> dialing numbers I got off of the television. I do not watch television.
> They could neither tell me where the messages came from or what was in the
> message. I didn't know because I do not have Internet access any more.
> They also kept telling me that the previous technician had not canceled
> the account properly, but they had properly corrected the problem again
> and again.
>
> The last time I kept getting follow up calls to see if the problem was
> fixed. The first time I told the woman I would not know till I got the
> bill and she continued to keep calling and I continued to keep telling her
> I would not know until the bill came.
>
> Well, I finally got my bill and as usual I had charges for text messages
> again. $10.35 this time and I noticed some of them are charged at 50 and
> 75 cents each. The charge for text messages is 25 cents. They double and
> ripple charged me.
>
> I called them yesterday and told them I wanted the account canceled
> because of their fraudulent activities and I did not want to pay the 125
> dollars for the early cancellation because they were defrauding me. They
> refused and the operator refused to connect me to her supervisor after I
> requested to speak with the supervisor about 8 or 10 times. She just kept
> reading some crap I didn't want to hear. I was through with her and wanted
> the supervisor.
>
> It appears that I will have to go see my lawyer and file suit to have my
> account canceled.
>
> Anybody who gets a Sprint phone, be warned, You nay end up with the same
> problems I am having. If you already have Sprint, get rid of it before you
> get the shaft too, if you already aren't. Check your bill closely.

I have never once had a problem with Sprint. I haven't had a problem with
their customer service either. I am very happy with my service.

"Andrea J Richardson" <[email protected]> wrote in message news:NNQ5f.13007$MN6.10143@fed1read04...
>
>> It appears that I will have to go see my lawyer and file suit to have my
>> account canceled.

Before you go that route, file complaints with the Kansas AG and BBB.
Chances are, Sprint will come around and settle with you.

--
John Richards

"Andrea J Richardson" <[email protected]> wrote in message news:NNQ5f.13007$MN6.10143@fed1read04...
>
> "R. Bodell" <[email protected]> wrote in message

Sorry, I mis-attributed my previous post as a reply to Andrea J Richardson
when it was meant as a reply to R. Bodell.

> I have never once had a problem with Sprint. I haven't had a problem with
> their customer service either. I am very happy with my service.

How does that help a customer who *has* had problems with Sprint?
A sample of one does not create a meaningful statistic.

--
John Richards

Try to change your phone number, because those text messages send like this
[email protected]


R. Bodell" <[email protected]> wrote in message
news:[email protected]...
>I originally got my phone with text messaging. After a while I started to
>get spam messages and I was being charged for them. They hemmed and hawed
>around and stalled me off since February of 2005 for several months by
>saying the would set my account so I would only receive messages from
>people in my address book. I continued to get the spam but no messages from
>people in my address book could get through.
>
> I finally canceled all Internet access. I continued to get the spam
> messages. After three tries the spam stopped, however as punishment for
> canceling the Internet access, I began getting charges on my bill for text
> messages amounting to as much as $10 a month. Remember, I do not have
> Internet access. Each month I would have to spend an hour or more getting
> the charges removed and talking to support and the technicians supposedly
> trying to correct the problem. They tried to blame the charges on my
> dialing numbers I got off of the television. I do not watch television.
> They could neither tell me where the messages came from or what was in the
> message. I didn't know because I do not have Internet access any more.
> They also kept telling me that the previous technician had not canceled
> the account properly, but they had properly corrected the problem again
> and again.
>
> The last time I kept getting follow up calls to see if the problem was
> fixed. The first time I told the woman I would not know till I got the
> bill and she continued to keep calling and I continued to keep telling her
> I would not know until the bill came.
>
> Well, I finally got my bill and as usual I had charges for text messages
> again. $10.35 this time and I noticed some of them are charged at 50 and
> 75 cents each. The charge for text messages is 25 cents. They double and
> ripple charged me.
>
> I called them yesterday and told them I wanted the account canceled
> because of their fraudulent activities and I did not want to pay the 125
> dollars for the early cancellation because they were defrauding me. They
> refused and the operator refused to connect me to her supervisor after I
> requested to speak with the supervisor about 8 or 10 times. She just kept
> reading some crap I didn't want to hear. I was through with her and wanted
> the supervisor.
>
> It appears that I will have to go see my lawyer and file suit to have my
> account canceled.
>
> Anybody who gets a Sprint phone, be warned, You nay end up with the same
> problems I am having. If you already have Sprint, get rid of it before you
> get the shaft too, if you already aren't. Check your bill closely.

James R. DeLoach wrote:

>
> If you don't want to receive messages to your phone, go
> online to sprintpcs.com and log in to your account.
> Click "My Online Tools", "Settings & Preferences"
> In "For SMS Only", under "Message Types"
> uncheck all boxes, then click "Save All Changes"
>
> This will stop you from receiving any unsolicited messages.
>

James, that's an excellent idea that I was about to suggest also.

To the Original Poster, I'm sorry to hear that's been such an odyssey
for you. It's *very* troubling that none of the reps even appears to
have suggested this. In fact, before I left, Vision techs had access
to those exact same check boxes via their SMS GUI tool. If those SMS
messages are being sent via email, then there's really no way to be
sure where they are coming from, and only a very few employees in the
entire company can look at the content of messages.

I'm certain that James' suggestions quoted above will fix your problem.

That page looked useful. I did not see that it would help with an
annoyance I had. I was aiming my daughter in VA and afterwards I saw
that for every aim she sent me, I had a text message saying that I had
received an aim. Where do I turn that off? Is it a setting at AOL?


O/Siris wrote:
> James R. DeLoach wrote:
>
>
>>If you don't want to receive messages to your phone, go
>>online to sprintpcs.com and log in to your account.
>>Click "My Online Tools", "Settings & Preferences"
>>In "For SMS Only", under "Message Types"
>>uncheck all boxes, then click "Save All Changes"
>>
>>This will stop you from receiving any unsolicited messages.
>>
>
>
> James, that's an excellent idea that I was about to suggest also.
>
> To the Original Poster, I'm sorry to hear that's been such an odyssey
> for you. It's *very* troubling that none of the reps even appears to
> have suggested this. In fact, before I left, Vision techs had access
> to those exact same check boxes via their SMS GUI tool. If those SMS
> messages are being sent via email, then there's really no way to be
> sure where they are coming from, and only a very few employees in the
> entire company can look at the content of messages.
>
> I'm certain that James' suggestions quoted above will fix your problem.
>

In article <[email protected]>,
[email protected] says...
> That page looked useful. I did not see that it would help with an
> annoyance I had. I was aiming my daughter in VA and afterwards I saw
> that for every aim she sent me, I had a text message saying that I had
> received an aim. Where do I turn that off? Is it a setting at AOL?
>
Yes.

http://aolmobile.aol.com/portal/inde...000&mdid=31215
&rc=true

That URL probably line broke, but if you go to http://www.aim.com,
select "Mobile" If you sign in with your AIM name, there's an option
there for AIM "alerts", and I think that's what you're getting.

--
RØß
O/Siris
-+-
A thing moderately good
is not so good as it ought to be.
Moderation in temper is always a virtue,
but moderation in principle is always a vice.
+Thomas Paine, "The Rights of Man", 1792+