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  1. #1
    Dale
    Guest

    Sprint PCS offered to replace my 3,000 night/weekends minutes @ 8pm with
    unlimited minutes @ 8pm for a 1-year contract extension on my primary
    line. I rejected that offer.

    I offered Sprint PCS to replace my 3,000 night/weekend minutes @ 8pm
    with unlimited minutes @ 8pm, include PCS/PCS calling, first incoming
    minute free and add 180 any time bonus minutes to my third line, a $50
    credit on my next bill and either a new color TFT phone or an
    additional $100 credit on my next bill for a 1-year contract extention.
    Sprint PCS rejected my offer.

    I guess I wait until LNP time comes in November 2003 to see what's up!

    --
    Posted at SprintUsers.com - Your place for everything Sprint PCS
    Free wireless access @ www.SprintUsers.com/wap




    See More: No more retention discounts?




  2. #2
    No spam please
    Guest

    Re: No more retention discounts?

    "No spam please" <[email protected]> wrote in message news:...
    > Hi folks,
    >
    > Having just completed my contract and getting all excited at the stories I
    > was hearing, I decided to call SprintPCS and try and wangle a better deal
    > thru the retention department. It didn't appear to work. What they

    offered
    > was pretty were the same as their published rates. Did I just do this
    > wrong, or have they stopped the discounting policy? Perhaps it's that I'm
    > already at the low end of the rate scale, so there isn't much wiggle room?
    > After a number of tries, I did get some discounting...
    >
    > Anyway, here are the particulars:
    >
    > Current plan - 200 anytime, 1000 Night/Weekend (8p start), Long distance
    > included, $34.99/mo. My location is Palo Alto, CA (San Francisco/San Jose
    > area), and I never come close to the limits.
    >
    > 1st offer - 500 anytime, Unlm N&W (8p start), LD Incl, $45 (same as on the
    > website)
    >
    > 2nd offer - 300 anytime, 1000 N&W (9p), LD incl, $35 (again, same as the
    > website)
    >
    > Last offer (finally a discount) - 300 anytime, Unlm N&W (8p), LD incl.
    >
    > So, has anyone done any better in this area recently? Is this a

    reasonable
    > improvement, or can/should I push for more?
    >
    > I was kind of taken aback when I talked to them. I had mentioned a
    > corresponding plan with Verizon and Sprint said, "so would you rather just
    > cancel - we can do that right away if you want?" which was quite the
    > opposite of what I had been led to expect.
    >
    > Another item - all the Sprint CS folks said that Sprint was going back to

    8p
    > as their normal start for N&W (not on the web, but pretty much their
    > standard offering on the phone), along with "Verizon doesn't start you

    until
    > 9p" being used as a differentiator. Has anyone else come across this, or

    is
    > it relatively new?
    >
    > Thanx for any comments/thoughts/feedback.
    > Ric


    Don't wish to whine, but everyone's responding to the guy with the
    ridiculous counter offer, but (sniff!) no one really answered MY question.
    (Waaaaaahhhhh!)

    Seriously, any thoughts on this scenario?

    Thanx, Ric





  3. #3
    Cool Hand
    Guest

    Re: No more retention discounts?

    On Wed, 23 Jul 2003 21:11:01 -0700, "No spam please" <[email protected]>
    wrote:

    --nip nip--

    =>
    =>Anyway, here are the particulars:
    =>
    =>Current plan - 200 anytime, 1000 Night/Weekend (8p start), Long distance
    =>included, $34.99/mo. My location is Palo Alto, CA (San Francisco/San Jose
    =>area), and I never come close to the limits.

    We are in Orange county.

    My wife's current plan is
    $35.99/month 500 anytime, 3000 night/weekend start at 8pm, nationwide long
    distance, no unlimited pcs2pcs, no FIMF.

    =>
    =>1st offer - 500 anytime, Unlm N&W (8p start), LD Incl, $45 (same as on the
    =>website)
    =>
    =>2nd offer - 300 anytime, 1000 N&W (9p), LD incl, $35 (again, same as the
    =>website)
    =>
    =>Last offer (finally a discount) - 300 anytime, Unlm N&W (8p), LD incl.
    =>
    =>So, has anyone done any better in this area recently? Is this a reasonable
    =>improvement, or can/should I push for more?

    She tried it couple days ago.
    First try, $75.00 credit for a new phone, same plan.

    Second try, $30.00/month, 300 any time, unlimited night/weekend(didn't ask the
    start time), $5.00 extra for unlimited pcs2pcs, nationwide long distance,
    $50.00 credit for a new phone.

    Cancel is easy. She canceled it in the first try and canceled the cancellation
    after the second try. She wants to keep her number and wait for couple more
    months.

    =>
    =>I was kind of taken aback when I talked to them. I had mentioned a
    =>corresponding plan with Verizon and Sprint said, "so would you rather just
    =>cancel - we can do that right away if you want?" which was quite the
    =>opposite of what I had been led to expect.
    =>
    =>Another item - all the Sprint CS folks said that Sprint was going back to 8p
    =>as their normal start for N&W (not on the web, but pretty much their
    =>standard offering on the phone), along with "Verizon doesn't start you until
    =>9p" being used as a differentiator. Has anyone else come across this, or is
    =>it relatively new?
    =>
    =>Thanx for any comments/thoughts/feedback.
    =>Ric
    =>
    =>

    ---
    Bill God recently starts fighting Spam because (he says) "Like almost everyone, I receive a lot of spam every day, much of it offering to help me get out of debt or get rich quick. It's ridiculous."
    http://home.earthlink.net/~rachel1689/



  4. #4
    Highline
    Guest

    Re: No more retention discounts?


    Dale wrote:
    > *Sprint PCS offered to replace my 3,000 night/weekends minutes @ 8pm
    > with unlimited minutes @ 8pm for a 1-year contract extension on my
    > primary line. I rejected that offer.
    >
    > I offered Sprint PCS to replace my 3,000 night/weekend minutes @ 8pm
    > with unlimited minutes @ 8pm, include PCS/PCS calling, first incoming
    > minute free and add 180 any time bonus minutes to my third line, a
    > $50 credit on my next bill and either a new color TFT phone or an
    > additional $100 credit on my next bill for a 1-year contract
    > extention. Sprint PCS rejected my offer.
    >
    > I guess I wait until LNP time comes in November 2003 to see what's
    > up! *


    You should have asked for some peeled grapes also.

    --
    Posted at SprintUsers.com - Your place for everything Sprint PCS
    Free wireless access @ www.SprintUsers.com/wap




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