Sprint's official BBB response. What a sick f'ing joke.

Justin check the header of any posting from "Phillipe". If its not done
on Newswatcher its by Michael Arends.


In article <[email protected]>,
"Justin Green" <[email protected]> wrote:

> Ummm.... I wasn't referring to you.
> "Phillipe" <[email protected]> wrote in message
> news:[email protected]...
> > Justin wrote:
> >
> >
> > >>Justin: the SprintPCS apologists want to be moderators and more, and
> > >>tell you which threads you're allowed to post to.
> > >>
> > >>Reminds me of years ago when I was President of a computer users group
> > >>and would write software or hardware reviews for the monthly
> > >>newsletter/magazine. Some folks would get all upset at anything anybody
> > >>said negative because it might reflect poorly on the platform. I guess
> > >>maybe our critics here they think, "we're suffering with Sprint, we want
> > >>others to also."
> > >>SPRINT: Good Network; Poor Customer Service
> > >>
> > >>If they had their way, you and I could not add our experience or
> > >>knowledge or ability to research a question to any thread (and
> > >>definitely no opinions), and we certainly can't start a thread because
> > >>that would be trolling.
> > >>
> > >>They really need to start a new group: alt.cellular.sprintpcs.advocacy
> > >
> > >
> > > It's common for people who can't discuss issues to pick on *****ing,
> posting
> > > mannerisms, etc. They usually can't respond to the actual topic, so
> they
> > > find something else to pick on.
> > >
> > >
> > Kinda like you like to pick yer ass and then your teeth.
> >
>
>

---

› See More: Sprint's official BBB response. What a sick f'ing joke.

I just caught that after I let that last post fly.

Justin wrote:
> "Isaiah Beard" <[email protected]> wrote in
> message news:[email protected]...
>> Justin wrote:
>>
>>
>>>> Classic child egocentrism. Since your experience was bad, so
>>>> others must be bad too, right?
>>>
>>>
>>> Not at all. I'm just a little curious as to why my posts are always
>>> followed by people who continually make excuses for bad behavior.
>>>
>>
>>
>> I don't see anyone making excuses for your behavior, Justin.
>>
>
> Ah, so posting anything negative about Sprint is bad behavior now? : )

When it's false, yes.

And no, that's *not* saying it's all been false.
--
-+-
RØß
O/Siris
I work for Sprint
I *don't* speak for them

"O/Siris" <robjvargas@sprîntpcs.côm> wrote in message
news:[email protected]...
> Justin wrote:
> > "Isaiah Beard" <[email protected]> wrote in
> > message news:[email protected]...
> >> Justin wrote:
> >>
> >>
> >>>> Classic child egocentrism. Since your experience was bad, so
> >>>> others must be bad too, right?
> >>>
> >>>
> >>> Not at all. I'm just a little curious as to why my posts are always
> >>> followed by people who continually make excuses for bad behavior.
> >>>
> >>
> >>
> >> I don't see anyone making excuses for your behavior, Justin.
> >>
> >
> > Ah, so posting anything negative about Sprint is bad behavior now? : )
>
> When it's false, yes.
>
> And no, that's *not* saying it's all been false.
> --
> -+-
> RØß
> O/Siris
> I work for Sprint
> I *don't* speak for them

And you've proven *nothing* that I have posted concerning Sprint to be
false.

Justin I commend you for standing up against Sprint.

It seems that these other sprintusers think that they are posting to
www.sprintusers.com/china [kind of a communist don't speak ill of the
government mentality(lol).]

We do have freedom of speech for a reason. And it wasn't meant for us
to put profane messages on the back of our vehicles!

I was wondering if you could explain who you complained to and how you
went about it. I've been having power cycle issues with my phone since
the first week I got it and sprint hasn't bothered to lift a finger to
fix there issue. Worse they have tried in every way to avoid fixing it.
I JUST WANT A PHONE THAT WORKS!

I was hoping I could devise a plan of action based on your experience.

Thanx

--
Posted at SprintUsers.com - Your place for everything Sprint PCS
Free wireless access @ www.SprintUsers.com/wap

"Gattaca" <[email protected]> wrote in message
news:[email protected]...
>
> Justin I commend you for standing up against Sprint.
>
> It seems that these other sprintusers think that they are posting to
> www.sprintusers.com/china [kind of a communist don't speak ill of the
> government mentality(lol).]
>
> We do have freedom of speech for a reason. And it wasn't meant for us
> to put profane messages on the back of our vehicles!
>
> I was wondering if you could explain who you complained to and how you
> went about it. I've been having power cycle issues with my phone since
> the first week I got it and sprint hasn't bothered to lift a finger to
> fix there issue. Worse they have tried in every way to avoid fixing it.
> I JUST WANT A PHONE THAT WORKS!
>
> I was hoping I could devise a plan of action based on your experience.
>
> Thanx
>
> --
> Posted at SprintUsers.com - Your place for everything Sprint PCS
> Free wireless access @ www.SprintUsers.com/wap


Well, I went through every channel available to me (that I was aware of) at
Sprint. I called *2 countless times, asked for managers, called back after
being told one thing to verify, etc.

When that didn't work, I wrote the letter and sent it to the BBB, the
Attorney Generals' offices, and the FCC. I also have a connection with the
SprintPCS government rep in TX, and my complaint was forwarded to him. I
have no idea whether this connection was of any benefit to me at all, but I
used it.

Afterwards, a guy from Sprint Executive services called me and said that
they would be waiving most of my account balance (all but the actual usage).
I had been charged fees on top of fees on top of fees, signed up for
contracts I wasn't aware of, etc. Now, I'm currently waiting for the last
bill, which should reflect all of the waivers I've been told were noted on
my account.

Good luck. Just remember, at least in your letters, be professional. Here
you can push people's buttons all you want, but a well written complaint
should help you out a bit. Also, keep a copy of the complaint, certify mail
any you send to the company, just in case you have to do more than write
letters later. It will be your only documentation that you registered a
complaint.

Steve wrote:
> I think SprintPCS did the right thing. The properly let you out of the
> contract, which in essence indicates they acknowledge your problem.

What you are failing to acknowledge is that SprintPCS did the right thing
only *after* the OP complained to the BBB. An honorable company
would have done the right thing *before* the consumer has to go to such
drastic steps.

In article <[email protected]>,
"John Richards" <[email protected]> wrote:

> Steve wrote:
> > I think SprintPCS did the right thing. The properly let you out of the
> > contract, which in essence indicates they acknowledge your problem.
>
> What you are failing to acknowledge is that SprintPCS did the right thing
> only *after* the OP complained to the BBB. An honorable company
> would have done the right thing *before* the consumer has to go to such
> drastic steps.


and then their letter to BBB, was such a SPIN job also.

"PHil_Real" <[email protected]> wrote in message
news[email protected]...
> In article <[email protected]>,
> "John Richards" <[email protected]> wrote:
>
> > Steve wrote:
> > > I think SprintPCS did the right thing. The properly let you out of
the
> > > contract, which in essence indicates they acknowledge your problem.
> >
> > What you are failing to acknowledge is that SprintPCS did the right
thing
> > only *after* the OP complained to the BBB. An honorable company
> > would have done the right thing *before* the consumer has to go to such
> > drastic steps.
>
>
> and then their letter to BBB, was such a SPIN job also.

Absolutely full of nothing but lies.

User-Agent: MT-NewsWatcher/3.3b1 (PPC Mac OS X)
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Date: Wed, 03 Sep 2003 13:33:17 GMT
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NNTP-Posting-Date: Wed, 03 Sep 2003 09:33:17 EDT
Xref: news.newshosting.com alt.cellular.sprintpcs:110445

In article <[email protected]>,
"Justin" <[email protected]> wrote:

> "Phillipe" <[email protected]> wrote in message
> news[email protected]...
> > In article <[email protected]>,
> > "Justin Green" <[email protected]> wrote:
> >
> > >
> > > "Phillipe" <[email protected]> wrote in message
> > > news[email protected]...
> > > > In article <[email protected]>,
> > > > "Justin Green" <[email protected]> wrote:
> > > >
> > > > > Sprint doesn't even have a tower in Little Elm.
> > > >
> > > > Many towers have equipment from more than one cellular company.
> > >
> > > No, the lady in the Sprint store told me. On towers are in The Colony
> and
> > > Frisco.
> >
> > Sorry, I'm not doubting that Sprint has no tower in Little Elm, but its
> > also true that towers have equipment from multiple companies, so it
> > might be possible for SprintPCS to co-locate ==> if the wanted to <== .
>
> I'm sure that's possible. Verizon has one tower and AT&T has another tower,
> 150 yards away. No Sprint tower or cells in Little Elm.
>
>



here is an story about colocation:

http://www.planwireless.com/more_tow...cellular_tower
s_(huh).htm

It happens when the Towers are not company owned.