Results 46 to 60 of 176
- 09-02-2003, 08:33 AM #46JustinGuest
Re: For O/Siris - JD Powers explanation
"Steven J Sobol" <[email protected]> wrote in message
news:[email protected]...
> >> I think training is definitely another issue that needs addressed by
> >> SPCS.
> >
> > That's always tough at a call center. Most every one there is faces
that
> > same problem. How do you train up sometimes thousands of people?
Without
> > affecting service levels, that is.
> >
> > It's an answer that's badly needed. We definitely haven't been
successful
> > at finding it.
>
> Not having run a big call center, I can offer these suggestions...
>
> **Continual, regular testing of the reps' knowledge. I know Verizon
Wireless
> does this kind of thing.
>
> **Random screening of calls, which SPCS may already do.
>
> It isn't going to be easy to keep up with all of the employees, nor will
> it be cheap, but it can be done.
>
How about some global e-mails informing the CSRs of issues and resolutions.
For instance, the LG 1010 phone replacement issue that I had. Three people
told me to go to the store and have them replace the 1010 with the 5350.
This wasn't the case. And in fact, I've learned, the 5350 was discontinuted
as well, before I was told about the exchanges. Maybe this happens and
Sprint just isn't hiring the kind of people that can keep up with a changing
workplace.
› See More: For O/Siris - JD Powers explanation
- 09-02-2003, 09:47 AM #47EricGuest
Re: For O/Siris - JD Powers explanation
<<Look, I've seen you post over and over again, and I've yet to see you
address any issues Phillip has raised other than by calling him a troll,
etc. >>
Hi Justin,
I think that it seems like O/Siris is only bickering and namecalling
with Phillipe because Phillipe has been here a few weeks prior to your
arrival.
He arrived here a few weeks ago and immediately began trashing Sprint.
=A0 He has continuously posted nothing but negative things about
Sprint... and there were originally a few people here who agreed with
him.
But over the weeks he has done nothing but post the same info over and
over... first from sprintpcssucks.com (or something like that)... and he
posts it in very argumentative ways. He then calls anyone who remotely
sticks up for Sprint or has a diffeent viewpoint an employee or an
apologist.
I personally know that Sprint has some major faults ... lack of
penetration inside buildings, some billing issues, CSR training
issues... but I also am happy with the service I have received over the
past year with them. I have indeed seen CS improve in my personal
experiences in the past seven months... from hold times going down to
actually talking to intelligent and helpful reps.
I think I can speak for many people in here when I say that I don't like
being labeled an "apologist" for Sprint just because I disagree with
some of Phillipe's postings. When someone posts something positive about
Sprint, Phillipe doesn't acknowledge it or attempt to meet the poster
half way (like saying "I can see what you are saying, but here's what I
see...")... instead he just calls them an apologist and dismisses
anything that is said.
For as closeminded as O/Siris may appear to be, Phillipe is just as bad
on the opposite end. Phillipe does have some very valid points in what
he says... it is just how he says them and then attacks people who
disagrees with him that causes the retaliation (in most cases).
As far as your situation goes Justin, I do completely think that you are
in the right here and that what happened to you was ompletely wrong on
Sprint's part. =A0 I do hope that you have found a provider that
provides quality service for you in your area. And I also hope that
Sprint does the right thing and actually waive your ETF without further
hassle.
Eric
- 09-02-2003, 11:01 AM #48Steven J SobolGuest
Re: For O/Siris - JD Powers explanation
Justin <[email protected]> wrote:
> How about some global e-mails informing the CSRs of issues and
> resolutions.
Yup, that'd help too.
--
JustThe.net Internet & Multimedia Services
22674 Motnocab Road * Apple Valley, CA 92307-1950
Steve Sobol, Proprietor
888.480.4NET (4638) * 248.724.4NET * [email protected]
- 09-02-2003, 11:36 AM #49JustinGuest
Re: For O/Siris - JD Powers explanation
"Eric" <[email protected]> wrote in message
news:[email protected]...
<<Look, I've seen you post over and over again, and I've yet to see you
address any issues Phillip has raised other than by calling him a troll,
etc. >>
Hi Justin,
I think that it seems like O/Siris is only bickering and namecalling
with Phillipe because Phillipe has been here a few weeks prior to your
arrival.
He arrived here a few weeks ago and immediately began trashing Sprint.
He has continuously posted nothing but negative things about
Sprint... and there were originally a few people here who agreed with
him.
But over the weeks he has done nothing but post the same info over and
over... first from sprintpcssucks.com (or something like that)... and he
posts it in very argumentative ways. He then calls anyone who remotely
sticks up for Sprint or has a diffeent viewpoint an employee or an
apologist.
I personally know that Sprint has some major faults ... lack of
penetration inside buildings, some billing issues, CSR training
issues... but I also am happy with the service I have received over the
past year with them. I have indeed seen CS improve in my personal
experiences in the past seven months... from hold times going down to
actually talking to intelligent and helpful reps.
I think I can speak for many people in here when I say that I don't like
being labeled an "apologist" for Sprint just because I disagree with
some of Phillipe's postings. When someone posts something positive about
Sprint, Phillipe doesn't acknowledge it or attempt to meet the poster
half way (like saying "I can see what you are saying, but here's what I
see...")... instead he just calls them an apologist and dismisses
anything that is said.
For as closeminded as O/Siris may appear to be, Phillipe is just as bad
on the opposite end. Phillipe does have some very valid points in what
he says... it is just how he says them and then attacks people who
disagrees with him that causes the retaliation (in most cases).
As far as your situation goes Justin, I do completely think that you are
in the right here and that what happened to you was ompletely wrong on
Sprint's part. I do hope that you have found a provider that
provides quality service for you in your area. And I also hope that
Sprint does the right thing and actually waive your ETF without further
hassle.
Eric
Oh I agree. What do they say, "don't feed the trolls"? I realize that
Phillipe is just as bad perhaps, and I'll get off this topic soon myself.
- 09-03-2003, 11:11 AM #50O/SirisGuest
Re: For O/Siris - JD Powers explanation
Justin Green wrote:
> Stop denying that Sprint CS reps lie to get people off the phone,
WTF? Where did *ever* deny it? Justin, this is why I've said you sound
inane whenever you go beyond yourspecific example. I haven't denied it, nor
have I ever denied that we have problems with customer service. BIG ones,
too. I've agreed on that, too. The *closest* I've come is to report that
management (at least that closest in contact with me, really *is* trying to
resolve the issue. But I've never said the problems don't exist, or that
they're solved. If you claim that I have, then provide the quotes, because
you're wrong.
> which is the logical conclusion I've reached in combination with
> others' experience and the results of the JD Powers study.
The JD Powers study doesn't refer to lying, does. Several other things, and
they appear valid.
> The first
> study, when Sprint ranked last was 2001. Someone at Sprint thought
> on-hold times were too long, resulting in poor industry ratings. So
> what? To lower on-hold time, you either have to hire more people
> (big corporate no-no) or decrease the average time per call. So
> Sprint *may* have hired some more people, but mainly, they created
> incentives to get CS reps to get off the phone sooner. Some people,
> in order to acheive this result, lie. Others pass customers to
> purported managers.
That emphasis has been corrected, but the attitudes it created are still
around. Policies are easy to change, attitudes have to trickle down, and I
have to admit we haven't been successful at that.
> Either way, it's still a lie and coupled with
> the poor information, Sprint will STILL rank poorly against other
> carriers until emphasis is actually placed on solving the problems
> and not getting people off the phone.
The emphasis is there, Justin. Like above, though, policies change faster
than attitudes. I hope my management takes a more active role in changing
them than it has. I can see them trying, but I think the "floor" needs more
face-to-face advocacy on that. My personal opinion, at least.
>
> Entier O/Siris, who apparently doesn't really like to hear bad things
> about Sprint.
That's utter hogwash, Justin. Let me ask you a question. How many times do
you want to hear me say your complaint was valid before you'll change this
stupid and utterly unfounded accusation? How many times, Justin? I
REPORTED on the problems, I defended the 2002 report earlier this year, and
I've even critical (perhaps more than I should have been) of...
No, y'know what, you've ignored every attempt so far to point out to you
that I've done no such thing, and you appear ready to continue to do so.
Look for yourself how many times I've acknowledged Sprint's problems.
You've got this bigoted picture in your mind of what I am, and no fact is
going to get in the way of it.
> Otherwise, you wouldn't respond to every negative
> thing posted about Sprint. In most of your posts, you defend Sprint,
> either blatently or through tone.
Really? Got proof?
> Either way, you don't really
> discuss the issues, you just post about how someone's a troll, you
> can't figure out how the study was done so it must be invalid (I know
> you never said this, but you've implied this plenty of times)
Not true, Justin. NO ONE who's looked at my posts objectively can claim
that. I've been very careful and explicit in pointing out that the study is
to be believed. I didn't discuss the *press release* because it didn't give
any information about how it arrived at the final conclusions. There was
nothing *to* discuss.
As for not discussing issues, do you remember asking for examples of people
who've seen improved customer service? I personally gave you four examples.
And you haven't posted in that thread since. Who are you to criticize
anyone's choice to not respond after that?
> or you
> make excuses (everyone else does it, that's just in *your* case,
> etc.).
You're wrong, Justin. Again.
>
> Either you want to discuss the problem (which you don't seem to do)
> or you just want to provide some one-uppance or last word to the
> negative posts, but you don't *discuss* the negative comments nearly
> as much as you discuss the person.
There's only ONE person here who's merited that, Justin. You will not find
a single other example of that. And if that intellectual coward wants to
continue his dishonest and bigoted ways, he's welcome to it.
>
> You ASKED for this info and out of your six responses in this thread,
> only one was close to discussion.
I did ask for it. And when you provided it, I thanked you for it. And your
response was that I avoided it. Even though you neither requested a
response nor asked me a single question about it. You need to get a grip,
Justin. You're letting your bad experience color everything you do in this
forum.
It's really simple, Justin. You want something from me, ASK for it. heck,
I'm not even all that picky about how you ask. But if you lie about what
I've said, as Philly has done every single time he's quoted me, then you're
going to get called the liar you are.
--
-+-
RØß
O/Siris
I work for Sprint
I *don't* speak for them
- 09-03-2003, 11:12 AM #51O/SirisGuest
Re: For O/Siris - JD Powers explanation
Justin wrote:
> "Phillipe" <[email protected]> wrote in message
> news[email protected]...
>> In article <[email protected]>,
>> "Justin" <[email protected]> wrote:
>>
>>> I also e-mailed the lady at
>>> JD Powers and requested the exact questionaire,
>>
>> Good idea, one of the rest of us (on either side of this issue)
>> should have done that sooner.
>
> This seems to be the only way to get O/Siris to actually discuss the
> results of the survey.
Try honesty one day, Justin. You might be in for a pleasant surprise.
--
-+-
RØß
O/Siris
I work for Sprint
I *don't* speak for them
- 09-03-2003, 11:14 AM #52O/SirisGuest
Re: For O/Siris - JD Powers explanation
Justin wrote:
> "Steven J Sobol" <[email protected]> wrote in message
> news:[email protected]...
>>>> I think training is definitely another issue that needs addressed
>>>> by SPCS.
>>>
>>> That's always tough at a call center. Most every one there is
>>> faces that same problem. How do you train up sometimes thousands
>>> of people? Without affecting service levels, that is.
>>>
>>> It's an answer that's badly needed. We definitely haven't been
>>> successful at finding it.
>>
>> Not having run a big call center, I can offer these suggestions...
>>
>> **Continual, regular testing of the reps' knowledge. I know Verizon
>> Wireless does this kind of thing.
>>
>> **Random screening of calls, which SPCS may already do.
>>
>> It isn't going to be easy to keep up with all of the employees, nor
>> will it be cheap, but it can be done.
>>
>
> How about some global e-mails informing the CSRs of issues and
> resolutions. For instance, the LG 1010 phone replacement issue that I
> had. Three people told me to go to the store and have them replace
> the 1010 with the 5350. This wasn't the case. And in fact, I've
> learned, the 5350 was discontinuted as well, before I was told about
> the exchanges. Maybe this happens and Sprint just isn't hiring the
> kind of people that can keep up with a changing workplace.
That is most definitely a singificant factor.
--
-+-
RØß
O/Siris
I work for Sprint
I *don't* speak for them
- 09-03-2003, 11:20 AM #53O/SirisGuest
Re: For O/Siris - JD Powers explanation
Steven J Sobol wrote:
> Justin <[email protected]> wrote:
>
>> How about some global e-mails informing the CSRs of issues and
>> resolutions.
>
> Yup, that'd help too.
Woops, I forgot about that, too. We do that already.
But look at some of the information that's already been posted. Store
techs, the ones that do the software upgrades, they are given weekly
conference calls, we have a whole department actually under sales and
distribution, that issues weekly software version charts for every phone
we've ever sold. That same department issues a weekly newsletter about
emergent phone issues and even REPORTS of issues not yet verified.
We in customer care (at least within Vision Tech Support) get emails every
day about Service Alerts issued. We have weekly team meetings. We have
weekly "one-on-one" meetings with our team leads to discuss one or more
randomly recorded calls. And, for major initiatives, like Sprint Complete
Sense, they'll actually pull us out into classroom training to get us up to
speed on them.
Most of what you guys discuss so far, it's happening. I think we're falling
down on follow-up, but it *is* happening, at least.
--
-+-
RØß
O/Siris
I work for Sprint
I *don't* speak for them
- 09-03-2003, 11:27 AM #54JustinGuest
Re: For O/Siris - JD Powers explanation
"O/Siris" <robjvargas@sprîntpcs.côm> wrote in message
news:eip5b.260908$Oz4.69008@rwcrnsc54...
> Justin wrote:
> > "Phillipe" <[email protected]> wrote in message
> > news[email protected]...
> >> In article <[email protected]>,
> >> "Justin" <[email protected]> wrote:
> >>
> >>> I also e-mailed the lady at
> >>> JD Powers and requested the exact questionaire,
> >>
> >> Good idea, one of the rest of us (on either side of this issue)
> >> should have done that sooner.
> >
> > This seems to be the only way to get O/Siris to actually discuss the
> > results of the survey.
> Try honesty one day, Justin. You might be in for a pleasant surprise.
What have I been dishonest about? I posted my attempt to get the
questionaire you and 1900MHz wanted. I found additional information about
the categories and importance that were placed on the type of questions.
Yet I've not seen you discuss the actual results of the survey in your
replies to me. Just questions related to how the study was conducted and
hints of it's invalidity. Look, if you want to discuss *why* Sprint was
last, we can. Otherwise, your posts really don't add anything to the
conversation.
- 09-03-2003, 11:44 AM #55JustinGuest
Re: For O/Siris - JD Powers explanation
> It's really simple, Justin. You want something from me, ASK for it.
heck,
> I'm not even all that picky about how you ask. But if you lie about what
> I've said, as Philly has done every single time he's quoted me, then
you're
> going to get called the liar you are.
> --
Most of your posts in this thread immediately after I posted the information
(YOU said you needed in order to discuss the survey) were not actual
discussions of the survey.
On 9/1:
>>That's always tough at a call center. Most every one there is faces that
>>same problem. How do you train up sometimes thousands of people? Without
>>affecting service levels, that is.
>>It's an answer that's badly needed. We definitely haven't been successful
>>at finding it.
>>--
>>-+-
>>RØß
>>O/Siris
>>I work for Sprint
>>I *don't* speak for them
This was pretty close to discussing the survey. I'll give you that. Then,
On 9/1:
>>More lies from Phillipe the bigot. Where have I accused any other ID of
>>being you?
>>--
>>-+-
>>RØß
>>O/Siris
>>I work for Sprint
>>I *don't* speak for them
and
>>Interesting that, after all your obsessing about actually providing a
quote,
>>you "fail" to do so here. Kill-file or not, coward, you're still lying.
and
>>You're lying all over again, Philly the bigot. Justin's specific
complaints
>>have been called valid by every single poster claiming to work for Sprint.
>>It's when he moves beyond his particular example that he starts to sound
as
>>inane as you are.
>>--
>>-+-
>>RØß
>>O/Siris
>>I work for Sprint
>>I *don't* speak for them
and my personal favorites:
>>Good. So what? I was simply pointing out that the press release provided
>>none of this information.
>>Thank you for the added information.
>>--
>>-+-
>>RØß
>>O/Siris
>>I work for Sprint
>>I *don't* speak for them
and
>>Snivelling little hypocrite. What question did you ask me? What response
>>did you request? It was information, and you said you posted it for me.
I
>>thanked you for it. Now you want to pretend it was something more?
>>Why don't you say what you want, for once, instead of expecting people to
>>figure it out.
>>You want a response from me? Discussion? Then do some of it yourself.
You
>>want to pretend you "got" me? Go for it. You "got" me. I said there was
>>no information, and I was 100% accurate in that characterization of of the
>>JDPA press release. Someone else has done a more detailed report on the
>>study. Great.
>>What, *exactly*, do you want from me?
>>--
>>-+-
>>RØß
>>O/Siris
>>I work for Sprint
>>I *don't* speak for them
So, out of what, six posts, only one could be somewhat construed as
addressing the thread's topic. The rest were drivel. You asked for
information before you would discuss the study, I posted some info, info you
wanted, and then I get these six posts.
It just seems like you'd rather not discuss the study. Which is fine.
Don't. I could care less. And if a particular thread is about the study,
and you want to point out where, in other threads, you've discussed it, that
is fine as well. I shouldn't have to go digging for them. That's the point
of a thread - to have a discussion. If you don't want to repeat yourself,
don't. Just don't post a bunch of drivel as well.
- 09-03-2003, 11:51 PM #56O/SirisGuest
Re: For O/Siris - JD Powers explanation
Justin wrote:
> So, out of what, six posts, only one could be somewhat construed as
> addressing the thread's topic. The rest were drivel. You asked for
> information before you would discuss the study, I posted some info,
> info you wanted, and then I get these six posts.
>
> It just seems like you'd rather not discuss the study. Which is fine.
> Don't. I could care less. And if a particular thread is about the
> study, and you want to point out where, in other threads, you've
> discussed it, that is fine as well. I shouldn't have to go digging
> for them. That's the point of a thread - to have a discussion. If
> you don't want to repeat yourself, don't. Just don't post a bunch of
> drivel as well.
As usual, Justin, you can't extend your vision beyond your own particular
example. Go beyond that, and you descend into inanity. You posted
information, for which I even went so far as to thank you, and YOU, not I,
are the one who descended into insults and personal attacks. You sought to
"get" me by posting what I asked. Apparently, you are unable to accept the
appreciation I expressed for being given what I said the press release did
not.
I notice the accusations continue, and still not a request to discuss.
Apparently, to you, I am at fault for not anticipating your expectation of
"discussion."
--
-+-
RØß
O/Siris
I work for Sprint
I *don't* speak for them
- 09-03-2003, 11:52 PM #57O/SirisGuest
Re: For O/Siris - JD Powers explanation
Justin wrote:
> "O/Siris" <robjvargas@sprîntpcs.côm> wrote in message
> news:eip5b.260908$Oz4.69008@rwcrnsc54...
>> Justin wrote:
>>> "Phillipe" <[email protected]> wrote in message
>>> news[email protected]...
>>>> In article <[email protected]>,
>>>> "Justin" <[email protected]> wrote:
>>>>
>>>>> I also e-mailed the lady at
>>>>> JD Powers and requested the exact questionaire,
>>>>
>>>> Good idea, one of the rest of us (on either side of this issue)
>>>> should have done that sooner.
>>>
>>> This seems to be the only way to get O/Siris to actually discuss the
>>> results of the survey.
>> Try honesty one day, Justin. You might be in for a pleasant
>> surprise.
>
>
> What have I been dishonest about?
Try accusing me of never accepting anything that faults SprintPCS. An
accusation you have not retracted even after several examples refuting it.
--
-+-
RØß
O/Siris
I work for Sprint
I *don't* speak for them
- 09-04-2003, 07:12 AM #58JustinGuest
Re: For O/Siris - JD Powers explanation
"O/Siris" <robjvargas@sprîntpcs.côm> wrote in message
news:CqA5b.264018$Oz4.69949@rwcrnsc54...
> Justin wrote:
> > "O/Siris" <robjvargas@sprîntpcs.côm> wrote in message
> > news:eip5b.260908$Oz4.69008@rwcrnsc54...
> >> Justin wrote:
> >>> "Phillipe" <[email protected]> wrote in message
> >>> news[email protected]...
> >>>> In article <[email protected]>,
> >>>> "Justin" <[email protected]> wrote:
> >>>>
> >>>>> I also e-mailed the lady at
> >>>>> JD Powers and requested the exact questionaire,
> >>>>
> >>>> Good idea, one of the rest of us (on either side of this issue)
> >>>> should have done that sooner.
> >>>
> >>> This seems to be the only way to get O/Siris to actually discuss the
> >>> results of the survey.
> >> Try honesty one day, Justin. You might be in for a pleasant
> >> surprise.
> >
> >
> > What have I been dishonest about?
>
> Try accusing me of never accepting anything that faults SprintPCS. An
> accusation you have not retracted even after several examples refuting it.
> --
> -+-
> RØß
> O/Siris
> I work for Sprint
> I *don't* speak for them
I think you're confusing me with Phillipe. I've definitely have,
repeatedly, accused you of *not* discussing the survey when I've given you
information you've asked for. I've seen you accept the faults of Sprint in
one or two posts here and there.
What I haven't seen is you actually discuss the study. I think you don't
want to. You just want to post repeatedly about Phillipe. Maybe you have a
man crush on him.
- 09-04-2003, 07:51 AM #59JustinGuest
Re: For O/Siris - JD Powers explanation
"O/Siris" <robjvargas@sprîntpcs.côm> wrote in message
news:IpA5b.260810$cF.82748@rwcrnsc53...
> Justin wrote:
>
> > So, out of what, six posts, only one could be somewhat construed as
> > addressing the thread's topic. The rest were drivel. You asked for
> > information before you would discuss the study, I posted some info,
> > info you wanted, and then I get these six posts.
> >
> > It just seems like you'd rather not discuss the study. Which is fine.
> > Don't. I could care less. And if a particular thread is about the
> > study, and you want to point out where, in other threads, you've
> > discussed it, that is fine as well. I shouldn't have to go digging
> > for them. That's the point of a thread - to have a discussion. If
> > you don't want to repeat yourself, don't. Just don't post a bunch of
> > drivel as well.
>
> As usual, Justin, you can't extend your vision beyond your own particular
> example.
Huh? I just give you information you request. You *still* have not
discussed the survey or the information I provided for you. In fact, I
think your exact words were, "So what?".
Either you want to discuss it, or you want to post drivel. It's pretty
obvious you don't like the study. If you don't want to discuss it, why do
you keep responding to posts concerning it?
> Go beyond that, and you descend into inanity. You posted
> information, for which I even went so far as to thank you, and YOU
Again, your exact words were "Good. So what?".
> not I,
> are the one who descended into insults and personal attacks. You sought
to
> "get" me by posting what I asked. Apparently, you are unable to accept
the
> appreciation I expressed for being given what I said the press release did
> not.
You are paranoid. I sought to "get" you? I sought to provide you with
information YOU asked for so you might discuss the actual topic. You are
really paranoid. They have drugs that can help with that. If you wear your
feelings so far out on your sleeve that you think I have personally attacked
you, you should seek a therapist. It must be painful going through life
being so easily offended.
> I notice the accusations continue, and still not a request to discuss.
> Apparently, to you, I am at fault for not anticipating your expectation of
> "discussion."
Really?
This ENTIRE POST was to give YOU information YOU asked for so YOU
could/would discuss the issue. It's laughable to think that you're waiting
for some written invitation to comment, when you post so freely in other
threads without being asked. And your response? "Good. So what?"
I can understand your unwillingness to discuss the study since it disparages
your employer so.
- 09-04-2003, 11:08 AM #60O/SirisGuest
Re: For O/Siris - JD Powers explanation
Justin wrote:
>> It's really simple, Justin. You want something from me, ASK for it.
>> heck, I'm not even all that picky about how you ask. But if you lie
>> about what I've said, as Philly has done every single time he's
>> quoted me, then you're going to get called the liar you are.
>> --
>
> Most of your posts in this thread immediately after I posted the
> information (YOU said you needed in order to discuss the survey) were
> not actual discussions of the survey.
That's disingenuous at best, Justin. My INITIAL response was a thank you.
You didn't solicit a response, you didn't ask me a single question.
So, for about the fourth time, was I supposed to anticipate what you wanted?
>
> So, out of what, six posts, only one could be somewhat construed as
> addressing the thread's topic. The rest were drivel. You asked for
> information before you would discuss the study, I posted some info,
> info you wanted, and then I get these six posts.
And not ONE of the posts to which I was responding actually asked me a
single thing, requested a single response as feedback to the study. Only
empty and generic complaints that I haven't responded. That's just silly,
Justin. Yet again, I remind you, if you want a response, ASK FOR IT.
>
> It just seems like you'd rather not discuss the study. Which is fine.
> Don't. I could care less. And if a particular thread is about the
> study, and you want to point out where, in other threads, you've
> discussed it, that is fine as well. I shouldn't have to go digging
> for them. That's the point of a thread - to have a discussion. If
> you don't want to repeat yourself, don't. Just don't post a bunch of
> drivel as well.
I'm not the one posting false accusations, Justin. Stop accusing and start
asking.
--
-+-
RØß
O/Siris
I work for Sprint
I *don't* speak for them
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