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  1. #46
    Justin
    Guest

    Re: For O/Siris - JD Powers explanation


    "Steven J Sobol" <[email protected]> wrote in message
    news:[email protected]...
    > >> I think training is definitely another issue that needs addressed by
    > >> SPCS.

    > >
    > > That's always tough at a call center. Most every one there is faces

    that
    > > same problem. How do you train up sometimes thousands of people?

    Without
    > > affecting service levels, that is.
    > >
    > > It's an answer that's badly needed. We definitely haven't been

    successful
    > > at finding it.

    >
    > Not having run a big call center, I can offer these suggestions...
    >
    > **Continual, regular testing of the reps' knowledge. I know Verizon

    Wireless
    > does this kind of thing.
    >
    > **Random screening of calls, which SPCS may already do.
    >
    > It isn't going to be easy to keep up with all of the employees, nor will
    > it be cheap, but it can be done.
    >


    How about some global e-mails informing the CSRs of issues and resolutions.
    For instance, the LG 1010 phone replacement issue that I had. Three people
    told me to go to the store and have them replace the 1010 with the 5350.
    This wasn't the case. And in fact, I've learned, the 5350 was discontinuted
    as well, before I was told about the exchanges. Maybe this happens and
    Sprint just isn't hiring the kind of people that can keep up with a changing
    workplace.





    See More: For O/Siris - JD Powers explanation




  2. #47
    Eric
    Guest

    Re: For O/Siris - JD Powers explanation

    <<Look, I've seen you post over and over again, and I've yet to see you
    address any issues Phillip has raised other than by calling him a troll,
    etc. >>

    Hi Justin,

    I think that it seems like O/Siris is only bickering and namecalling
    with Phillipe because Phillipe has been here a few weeks prior to your
    arrival.
    He arrived here a few weeks ago and immediately began trashing Sprint.
    =A0 He has continuously posted nothing but negative things about
    Sprint... and there were originally a few people here who agreed with
    him.

    But over the weeks he has done nothing but post the same info over and
    over... first from sprintpcssucks.com (or something like that)... and he
    posts it in very argumentative ways. He then calls anyone who remotely
    sticks up for Sprint or has a diffeent viewpoint an employee or an
    apologist.

    I personally know that Sprint has some major faults ... lack of
    penetration inside buildings, some billing issues, CSR training
    issues... but I also am happy with the service I have received over the
    past year with them. I have indeed seen CS improve in my personal
    experiences in the past seven months... from hold times going down to
    actually talking to intelligent and helpful reps.

    I think I can speak for many people in here when I say that I don't like
    being labeled an "apologist" for Sprint just because I disagree with
    some of Phillipe's postings. When someone posts something positive about
    Sprint, Phillipe doesn't acknowledge it or attempt to meet the poster
    half way (like saying "I can see what you are saying, but here's what I
    see...")... instead he just calls them an apologist and dismisses
    anything that is said.

    For as closeminded as O/Siris may appear to be, Phillipe is just as bad
    on the opposite end. Phillipe does have some very valid points in what
    he says... it is just how he says them and then attacks people who
    disagrees with him that causes the retaliation (in most cases).

    As far as your situation goes Justin, I do completely think that you are
    in the right here and that what happened to you was ompletely wrong on
    Sprint's part. =A0 I do hope that you have found a provider that
    provides quality service for you in your area. And I also hope that
    Sprint does the right thing and actually waive your ETF without further
    hassle.

    Eric




  3. #48
    Steven J Sobol
    Guest

    Re: For O/Siris - JD Powers explanation

    Justin <[email protected]> wrote:

    > How about some global e-mails informing the CSRs of issues and
    > resolutions.


    Yup, that'd help too.


    --
    JustThe.net Internet & Multimedia Services
    22674 Motnocab Road * Apple Valley, CA 92307-1950
    Steve Sobol, Proprietor
    888.480.4NET (4638) * 248.724.4NET * [email protected]



  4. #49
    Justin
    Guest

    Re: For O/Siris - JD Powers explanation


    "Eric" <[email protected]> wrote in message
    news:[email protected]...
    <<Look, I've seen you post over and over again, and I've yet to see you
    address any issues Phillip has raised other than by calling him a troll,
    etc. >>

    Hi Justin,

    I think that it seems like O/Siris is only bickering and namecalling
    with Phillipe because Phillipe has been here a few weeks prior to your
    arrival.
    He arrived here a few weeks ago and immediately began trashing Sprint.
    He has continuously posted nothing but negative things about
    Sprint... and there were originally a few people here who agreed with
    him.

    But over the weeks he has done nothing but post the same info over and
    over... first from sprintpcssucks.com (or something like that)... and he
    posts it in very argumentative ways. He then calls anyone who remotely
    sticks up for Sprint or has a diffeent viewpoint an employee or an
    apologist.

    I personally know that Sprint has some major faults ... lack of
    penetration inside buildings, some billing issues, CSR training
    issues... but I also am happy with the service I have received over the
    past year with them. I have indeed seen CS improve in my personal
    experiences in the past seven months... from hold times going down to
    actually talking to intelligent and helpful reps.

    I think I can speak for many people in here when I say that I don't like
    being labeled an "apologist" for Sprint just because I disagree with
    some of Phillipe's postings. When someone posts something positive about
    Sprint, Phillipe doesn't acknowledge it or attempt to meet the poster
    half way (like saying "I can see what you are saying, but here's what I
    see...")... instead he just calls them an apologist and dismisses
    anything that is said.

    For as closeminded as O/Siris may appear to be, Phillipe is just as bad
    on the opposite end. Phillipe does have some very valid points in what
    he says... it is just how he says them and then attacks people who
    disagrees with him that causes the retaliation (in most cases).

    As far as your situation goes Justin, I do completely think that you are
    in the right here and that what happened to you was ompletely wrong on
    Sprint's part. I do hope that you have found a provider that
    provides quality service for you in your area. And I also hope that
    Sprint does the right thing and actually waive your ETF without further
    hassle.

    Eric


    Oh I agree. What do they say, "don't feed the trolls"? I realize that
    Phillipe is just as bad perhaps, and I'll get off this topic soon myself.





  5. #50
    O/Siris
    Guest

    Re: For O/Siris - JD Powers explanation

    Justin Green wrote:

    > Stop denying that Sprint CS reps lie to get people off the phone,


    WTF? Where did *ever* deny it? Justin, this is why I've said you sound
    inane whenever you go beyond yourspecific example. I haven't denied it, nor
    have I ever denied that we have problems with customer service. BIG ones,
    too. I've agreed on that, too. The *closest* I've come is to report that
    management (at least that closest in contact with me, really *is* trying to
    resolve the issue. But I've never said the problems don't exist, or that
    they're solved. If you claim that I have, then provide the quotes, because
    you're wrong.

    > which is the logical conclusion I've reached in combination with
    > others' experience and the results of the JD Powers study.


    The JD Powers study doesn't refer to lying, does. Several other things, and
    they appear valid.

    > The first
    > study, when Sprint ranked last was 2001. Someone at Sprint thought
    > on-hold times were too long, resulting in poor industry ratings. So
    > what? To lower on-hold time, you either have to hire more people
    > (big corporate no-no) or decrease the average time per call. So
    > Sprint *may* have hired some more people, but mainly, they created
    > incentives to get CS reps to get off the phone sooner. Some people,
    > in order to acheive this result, lie. Others pass customers to
    > purported managers.


    That emphasis has been corrected, but the attitudes it created are still
    around. Policies are easy to change, attitudes have to trickle down, and I
    have to admit we haven't been successful at that.

    > Either way, it's still a lie and coupled with
    > the poor information, Sprint will STILL rank poorly against other
    > carriers until emphasis is actually placed on solving the problems
    > and not getting people off the phone.


    The emphasis is there, Justin. Like above, though, policies change faster
    than attitudes. I hope my management takes a more active role in changing
    them than it has. I can see them trying, but I think the "floor" needs more
    face-to-face advocacy on that. My personal opinion, at least.

    >
    > Entier O/Siris, who apparently doesn't really like to hear bad things
    > about Sprint.


    That's utter hogwash, Justin. Let me ask you a question. How many times do
    you want to hear me say your complaint was valid before you'll change this
    stupid and utterly unfounded accusation? How many times, Justin? I
    REPORTED on the problems, I defended the 2002 report earlier this year, and
    I've even critical (perhaps more than I should have been) of...

    No, y'know what, you've ignored every attempt so far to point out to you
    that I've done no such thing, and you appear ready to continue to do so.
    Look for yourself how many times I've acknowledged Sprint's problems.
    You've got this bigoted picture in your mind of what I am, and no fact is
    going to get in the way of it.

    > Otherwise, you wouldn't respond to every negative
    > thing posted about Sprint. In most of your posts, you defend Sprint,
    > either blatently or through tone.


    Really? Got proof?

    > Either way, you don't really
    > discuss the issues, you just post about how someone's a troll, you
    > can't figure out how the study was done so it must be invalid (I know
    > you never said this, but you've implied this plenty of times)


    Not true, Justin. NO ONE who's looked at my posts objectively can claim
    that. I've been very careful and explicit in pointing out that the study is
    to be believed. I didn't discuss the *press release* because it didn't give
    any information about how it arrived at the final conclusions. There was
    nothing *to* discuss.

    As for not discussing issues, do you remember asking for examples of people
    who've seen improved customer service? I personally gave you four examples.
    And you haven't posted in that thread since. Who are you to criticize
    anyone's choice to not respond after that?

    > or you
    > make excuses (everyone else does it, that's just in *your* case,
    > etc.).


    You're wrong, Justin. Again.

    >
    > Either you want to discuss the problem (which you don't seem to do)
    > or you just want to provide some one-uppance or last word to the
    > negative posts, but you don't *discuss* the negative comments nearly
    > as much as you discuss the person.


    There's only ONE person here who's merited that, Justin. You will not find
    a single other example of that. And if that intellectual coward wants to
    continue his dishonest and bigoted ways, he's welcome to it.

    >
    > You ASKED for this info and out of your six responses in this thread,
    > only one was close to discussion.


    I did ask for it. And when you provided it, I thanked you for it. And your
    response was that I avoided it. Even though you neither requested a
    response nor asked me a single question about it. You need to get a grip,
    Justin. You're letting your bad experience color everything you do in this
    forum.

    It's really simple, Justin. You want something from me, ASK for it. heck,
    I'm not even all that picky about how you ask. But if you lie about what
    I've said, as Philly has done every single time he's quoted me, then you're
    going to get called the liar you are.
    --
    -+-
    RØß
    O/Siris
    I work for Sprint
    I *don't* speak for them





  6. #51
    O/Siris
    Guest

    Re: For O/Siris - JD Powers explanation

    Justin wrote:
    > "Phillipe" <[email protected]> wrote in message
    > news[email protected]...
    >> In article <[email protected]>,
    >> "Justin" <[email protected]> wrote:
    >>
    >>> I also e-mailed the lady at
    >>> JD Powers and requested the exact questionaire,

    >>
    >> Good idea, one of the rest of us (on either side of this issue)
    >> should have done that sooner.

    >
    > This seems to be the only way to get O/Siris to actually discuss the
    > results of the survey.

    Try honesty one day, Justin. You might be in for a pleasant surprise.
    --
    -+-
    RØß
    O/Siris
    I work for Sprint
    I *don't* speak for them





  7. #52
    O/Siris
    Guest

    Re: For O/Siris - JD Powers explanation

    Justin wrote:
    > "Steven J Sobol" <[email protected]> wrote in message
    > news:[email protected]...
    >>>> I think training is definitely another issue that needs addressed
    >>>> by SPCS.
    >>>
    >>> That's always tough at a call center. Most every one there is
    >>> faces that same problem. How do you train up sometimes thousands
    >>> of people? Without affecting service levels, that is.
    >>>
    >>> It's an answer that's badly needed. We definitely haven't been
    >>> successful at finding it.

    >>
    >> Not having run a big call center, I can offer these suggestions...
    >>
    >> **Continual, regular testing of the reps' knowledge. I know Verizon
    >> Wireless does this kind of thing.
    >>
    >> **Random screening of calls, which SPCS may already do.
    >>
    >> It isn't going to be easy to keep up with all of the employees, nor
    >> will it be cheap, but it can be done.
    >>

    >
    > How about some global e-mails informing the CSRs of issues and
    > resolutions. For instance, the LG 1010 phone replacement issue that I
    > had. Three people told me to go to the store and have them replace
    > the 1010 with the 5350. This wasn't the case. And in fact, I've
    > learned, the 5350 was discontinuted as well, before I was told about
    > the exchanges. Maybe this happens and Sprint just isn't hiring the
    > kind of people that can keep up with a changing workplace.


    That is most definitely a singificant factor.
    --
    -+-
    RØß
    O/Siris
    I work for Sprint
    I *don't* speak for them





  8. #53
    O/Siris
    Guest

    Re: For O/Siris - JD Powers explanation

    Steven J Sobol wrote:
    > Justin <[email protected]> wrote:
    >
    >> How about some global e-mails informing the CSRs of issues and
    >> resolutions.

    >
    > Yup, that'd help too.


    Woops, I forgot about that, too. We do that already.

    But look at some of the information that's already been posted. Store
    techs, the ones that do the software upgrades, they are given weekly
    conference calls, we have a whole department actually under sales and
    distribution, that issues weekly software version charts for every phone
    we've ever sold. That same department issues a weekly newsletter about
    emergent phone issues and even REPORTS of issues not yet verified.

    We in customer care (at least within Vision Tech Support) get emails every
    day about Service Alerts issued. We have weekly team meetings. We have
    weekly "one-on-one" meetings with our team leads to discuss one or more
    randomly recorded calls. And, for major initiatives, like Sprint Complete
    Sense, they'll actually pull us out into classroom training to get us up to
    speed on them.

    Most of what you guys discuss so far, it's happening. I think we're falling
    down on follow-up, but it *is* happening, at least.
    --
    -+-
    RØß
    O/Siris
    I work for Sprint
    I *don't* speak for them





  9. #54
    Justin
    Guest

    Re: For O/Siris - JD Powers explanation


    "O/Siris" <robjvargas@sprîntpcs.côm> wrote in message
    news:eip5b.260908$Oz4.69008@rwcrnsc54...
    > Justin wrote:
    > > "Phillipe" <[email protected]> wrote in message
    > > news[email protected]...
    > >> In article <[email protected]>,
    > >> "Justin" <[email protected]> wrote:
    > >>
    > >>> I also e-mailed the lady at
    > >>> JD Powers and requested the exact questionaire,
    > >>
    > >> Good idea, one of the rest of us (on either side of this issue)
    > >> should have done that sooner.

    > >
    > > This seems to be the only way to get O/Siris to actually discuss the
    > > results of the survey.

    > Try honesty one day, Justin. You might be in for a pleasant surprise.



    What have I been dishonest about? I posted my attempt to get the
    questionaire you and 1900MHz wanted. I found additional information about
    the categories and importance that were placed on the type of questions.
    Yet I've not seen you discuss the actual results of the survey in your
    replies to me. Just questions related to how the study was conducted and
    hints of it's invalidity. Look, if you want to discuss *why* Sprint was
    last, we can. Otherwise, your posts really don't add anything to the
    conversation.





  10. #55
    Justin
    Guest

    Re: For O/Siris - JD Powers explanation


    > It's really simple, Justin. You want something from me, ASK for it.

    heck,
    > I'm not even all that picky about how you ask. But if you lie about what
    > I've said, as Philly has done every single time he's quoted me, then

    you're
    > going to get called the liar you are.
    > --


    Most of your posts in this thread immediately after I posted the information
    (YOU said you needed in order to discuss the survey) were not actual
    discussions of the survey.

    On 9/1:
    >>That's always tough at a call center. Most every one there is faces that
    >>same problem. How do you train up sometimes thousands of people? Without
    >>affecting service levels, that is.


    >>It's an answer that's badly needed. We definitely haven't been successful
    >>at finding it.
    >>--
    >>-+-
    >>RØß
    >>O/Siris
    >>I work for Sprint
    >>I *don't* speak for them


    This was pretty close to discussing the survey. I'll give you that. Then,

    On 9/1:
    >>More lies from Phillipe the bigot. Where have I accused any other ID of
    >>being you?
    >>--
    >>-+-
    >>RØß
    >>O/Siris
    >>I work for Sprint
    >>I *don't* speak for them


    and

    >>Interesting that, after all your obsessing about actually providing a

    quote,
    >>you "fail" to do so here. Kill-file or not, coward, you're still lying.


    and

    >>You're lying all over again, Philly the bigot. Justin's specific

    complaints
    >>have been called valid by every single poster claiming to work for Sprint.


    >>It's when he moves beyond his particular example that he starts to sound

    as
    >>inane as you are.
    >>--
    >>-+-
    >>RØß
    >>O/Siris
    >>I work for Sprint
    >>I *don't* speak for them


    and my personal favorites:

    >>Good. So what? I was simply pointing out that the press release provided
    >>none of this information.


    >>Thank you for the added information.
    >>--
    >>-+-
    >>RØß
    >>O/Siris
    >>I work for Sprint
    >>I *don't* speak for them


    and

    >>Snivelling little hypocrite. What question did you ask me? What response
    >>did you request? It was information, and you said you posted it for me.

    I
    >>thanked you for it. Now you want to pretend it was something more?


    >>Why don't you say what you want, for once, instead of expecting people to
    >>figure it out.


    >>You want a response from me? Discussion? Then do some of it yourself.

    You
    >>want to pretend you "got" me? Go for it. You "got" me. I said there was
    >>no information, and I was 100% accurate in that characterization of of the
    >>JDPA press release. Someone else has done a more detailed report on the
    >>study. Great.


    >>What, *exactly*, do you want from me?
    >>--
    >>-+-
    >>RØß
    >>O/Siris
    >>I work for Sprint
    >>I *don't* speak for them



    So, out of what, six posts, only one could be somewhat construed as
    addressing the thread's topic. The rest were drivel. You asked for
    information before you would discuss the study, I posted some info, info you
    wanted, and then I get these six posts.

    It just seems like you'd rather not discuss the study. Which is fine.
    Don't. I could care less. And if a particular thread is about the study,
    and you want to point out where, in other threads, you've discussed it, that
    is fine as well. I shouldn't have to go digging for them. That's the point
    of a thread - to have a discussion. If you don't want to repeat yourself,
    don't. Just don't post a bunch of drivel as well.






  11. #56
    O/Siris
    Guest

    Re: For O/Siris - JD Powers explanation

    Justin wrote:

    > So, out of what, six posts, only one could be somewhat construed as
    > addressing the thread's topic. The rest were drivel. You asked for
    > information before you would discuss the study, I posted some info,
    > info you wanted, and then I get these six posts.
    >
    > It just seems like you'd rather not discuss the study. Which is fine.
    > Don't. I could care less. And if a particular thread is about the
    > study, and you want to point out where, in other threads, you've
    > discussed it, that is fine as well. I shouldn't have to go digging
    > for them. That's the point of a thread - to have a discussion. If
    > you don't want to repeat yourself, don't. Just don't post a bunch of
    > drivel as well.


    As usual, Justin, you can't extend your vision beyond your own particular
    example. Go beyond that, and you descend into inanity. You posted
    information, for which I even went so far as to thank you, and YOU, not I,
    are the one who descended into insults and personal attacks. You sought to
    "get" me by posting what I asked. Apparently, you are unable to accept the
    appreciation I expressed for being given what I said the press release did
    not.

    I notice the accusations continue, and still not a request to discuss.
    Apparently, to you, I am at fault for not anticipating your expectation of
    "discussion."

    --
    -+-
    RØß
    O/Siris
    I work for Sprint
    I *don't* speak for them





  12. #57
    O/Siris
    Guest

    Re: For O/Siris - JD Powers explanation

    Justin wrote:
    > "O/Siris" <robjvargas@sprîntpcs.côm> wrote in message
    > news:eip5b.260908$Oz4.69008@rwcrnsc54...
    >> Justin wrote:
    >>> "Phillipe" <[email protected]> wrote in message
    >>> news[email protected]...
    >>>> In article <[email protected]>,
    >>>> "Justin" <[email protected]> wrote:
    >>>>
    >>>>> I also e-mailed the lady at
    >>>>> JD Powers and requested the exact questionaire,
    >>>>
    >>>> Good idea, one of the rest of us (on either side of this issue)
    >>>> should have done that sooner.
    >>>
    >>> This seems to be the only way to get O/Siris to actually discuss the
    >>> results of the survey.

    >> Try honesty one day, Justin. You might be in for a pleasant
    >> surprise.

    >
    >
    > What have I been dishonest about?


    Try accusing me of never accepting anything that faults SprintPCS. An
    accusation you have not retracted even after several examples refuting it.
    --
    -+-
    RØß
    O/Siris
    I work for Sprint
    I *don't* speak for them





  13. #58
    Justin
    Guest

    Re: For O/Siris - JD Powers explanation


    "O/Siris" <robjvargas@sprîntpcs.côm> wrote in message
    news:CqA5b.264018$Oz4.69949@rwcrnsc54...
    > Justin wrote:
    > > "O/Siris" <robjvargas@sprîntpcs.côm> wrote in message
    > > news:eip5b.260908$Oz4.69008@rwcrnsc54...
    > >> Justin wrote:
    > >>> "Phillipe" <[email protected]> wrote in message
    > >>> news[email protected]...
    > >>>> In article <[email protected]>,
    > >>>> "Justin" <[email protected]> wrote:
    > >>>>
    > >>>>> I also e-mailed the lady at
    > >>>>> JD Powers and requested the exact questionaire,
    > >>>>
    > >>>> Good idea, one of the rest of us (on either side of this issue)
    > >>>> should have done that sooner.
    > >>>
    > >>> This seems to be the only way to get O/Siris to actually discuss the
    > >>> results of the survey.
    > >> Try honesty one day, Justin. You might be in for a pleasant
    > >> surprise.

    > >
    > >
    > > What have I been dishonest about?

    >
    > Try accusing me of never accepting anything that faults SprintPCS. An
    > accusation you have not retracted even after several examples refuting it.
    > --
    > -+-
    > RØß
    > O/Siris
    > I work for Sprint
    > I *don't* speak for them


    I think you're confusing me with Phillipe. I've definitely have,
    repeatedly, accused you of *not* discussing the survey when I've given you
    information you've asked for. I've seen you accept the faults of Sprint in
    one or two posts here and there.

    What I haven't seen is you actually discuss the study. I think you don't
    want to. You just want to post repeatedly about Phillipe. Maybe you have a
    man crush on him.






  14. #59
    Justin
    Guest

    Re: For O/Siris - JD Powers explanation


    "O/Siris" <robjvargas@sprîntpcs.côm> wrote in message
    news:IpA5b.260810$cF.82748@rwcrnsc53...
    > Justin wrote:
    >
    > > So, out of what, six posts, only one could be somewhat construed as
    > > addressing the thread's topic. The rest were drivel. You asked for
    > > information before you would discuss the study, I posted some info,
    > > info you wanted, and then I get these six posts.
    > >
    > > It just seems like you'd rather not discuss the study. Which is fine.
    > > Don't. I could care less. And if a particular thread is about the
    > > study, and you want to point out where, in other threads, you've
    > > discussed it, that is fine as well. I shouldn't have to go digging
    > > for them. That's the point of a thread - to have a discussion. If
    > > you don't want to repeat yourself, don't. Just don't post a bunch of
    > > drivel as well.

    >
    > As usual, Justin, you can't extend your vision beyond your own particular
    > example.


    Huh? I just give you information you request. You *still* have not
    discussed the survey or the information I provided for you. In fact, I
    think your exact words were, "So what?".

    Either you want to discuss it, or you want to post drivel. It's pretty
    obvious you don't like the study. If you don't want to discuss it, why do
    you keep responding to posts concerning it?


    > Go beyond that, and you descend into inanity. You posted
    > information, for which I even went so far as to thank you, and YOU


    Again, your exact words were "Good. So what?".



    > not I,
    > are the one who descended into insults and personal attacks. You sought

    to
    > "get" me by posting what I asked. Apparently, you are unable to accept

    the
    > appreciation I expressed for being given what I said the press release did
    > not.


    You are paranoid. I sought to "get" you? I sought to provide you with
    information YOU asked for so you might discuss the actual topic. You are
    really paranoid. They have drugs that can help with that. If you wear your
    feelings so far out on your sleeve that you think I have personally attacked
    you, you should seek a therapist. It must be painful going through life
    being so easily offended.

    > I notice the accusations continue, and still not a request to discuss.
    > Apparently, to you, I am at fault for not anticipating your expectation of
    > "discussion."


    Really?

    This ENTIRE POST was to give YOU information YOU asked for so YOU
    could/would discuss the issue. It's laughable to think that you're waiting
    for some written invitation to comment, when you post so freely in other
    threads without being asked. And your response? "Good. So what?"

    I can understand your unwillingness to discuss the study since it disparages
    your employer so.







  15. #60
    O/Siris
    Guest

    Re: For O/Siris - JD Powers explanation

    Justin wrote:
    >> It's really simple, Justin. You want something from me, ASK for it.
    >> heck, I'm not even all that picky about how you ask. But if you lie
    >> about what I've said, as Philly has done every single time he's
    >> quoted me, then you're going to get called the liar you are.
    >> --

    >
    > Most of your posts in this thread immediately after I posted the
    > information (YOU said you needed in order to discuss the survey) were
    > not actual discussions of the survey.


    That's disingenuous at best, Justin. My INITIAL response was a thank you.
    You didn't solicit a response, you didn't ask me a single question.

    So, for about the fourth time, was I supposed to anticipate what you wanted?


    >
    > So, out of what, six posts, only one could be somewhat construed as
    > addressing the thread's topic. The rest were drivel. You asked for
    > information before you would discuss the study, I posted some info,
    > info you wanted, and then I get these six posts.


    And not ONE of the posts to which I was responding actually asked me a
    single thing, requested a single response as feedback to the study. Only
    empty and generic complaints that I haven't responded. That's just silly,
    Justin. Yet again, I remind you, if you want a response, ASK FOR IT.

    >
    > It just seems like you'd rather not discuss the study. Which is fine.
    > Don't. I could care less. And if a particular thread is about the
    > study, and you want to point out where, in other threads, you've
    > discussed it, that is fine as well. I shouldn't have to go digging
    > for them. That's the point of a thread - to have a discussion. If
    > you don't want to repeat yourself, don't. Just don't post a bunch of
    > drivel as well.


    I'm not the one posting false accusations, Justin. Stop accusing and start
    asking.
    --
    -+-
    RØß
    O/Siris
    I work for Sprint
    I *don't* speak for them





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