Two Cents

I've noticed the recurring argument going on about Sprint customer
service, so I thought I'd weigh in. Of the times I and my father have
had to call in, maybe 10 times total, Sprint customer service reps have
demonstrated questionable skill at resolving issues. I recently called
to have my family put on a family plan with 4 lines, but apparently my
dad was only "approved" for 3 lines. We're talking about a man with a
beacon score off the chart, and a full year or so of timely payments. I
had to talk with 4 different reps before I got this issue resolved. They
didn't even care if they lost me when I mentioned I'd just go with
another carrier. And this was going from two lines to four! Hello??!!!
I'm offering to re-up my contract and pay more money and you're going to
let me walk? Very unprofessional.

[posted via phonescoop.com]

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› See More: Two Cents

In article <[email protected]>,
[email protected] (Don Coxe) wrote:

> I've noticed the recurring argument going on about Sprint customer
> service, so I thought I'd weigh in. Of the times I and my father have
> had to call in, maybe 10 times total, Sprint customer service reps have
> demonstrated questionable skill at resolving issues. I recently called
> to have my family put on a family plan with 4 lines, but apparently my
> dad was only "approved" for 3 lines. We're talking about a man with a
> beacon score off the chart, and a full year or so of timely payments. I
> had to talk with 4 different reps before I got this issue resolved. They
> didn't even care if they lost me when I mentioned I'd just go with
> another carrier. And this was going from two lines to four! Hello??!!!
> I'm offering to re-up my contract and pay more money and you're going to
> let me walk? Very unprofessional.

This goes to my complaint that *2 folks don't have enough authority.

Amen, Phill.

"Phill." <[email protected]> wrote in article
<[email protected]>:
> In article <[email protected]>,
> [email protected] (Don Coxe) wrote:
>
> > I've noticed the recurring argument going on about Sprint customer
> > service, so I thought I'd weigh in. Of the times I and my father have
> > had to call in, maybe 10 times total, Sprint customer service reps have
> > demonstrated questionable skill at resolving issues. I recently called
> > to have my family put on a family plan with 4 lines, but apparently my
> > dad was only "approved" for 3 lines. We're talking about a man with a
> > beacon score off the chart, and a full year or so of timely payments. I
> > had to talk with 4 different reps before I got this issue resolved. They
> > didn't even care if they lost me when I mentioned I'd just go with
> > another carrier. And this was going from two lines to four! Hello??!!!
> > I'm offering to re-up my contract and pay more money and you're going to
> > let me walk? Very unprofessional.
>
> This goes to my complaint that *2 folks don't have enough authority.

[posted via phonescoop.com]