Sprint Customer Service

I am writing this because all I here is that Sprint Customer Service is
bad. I just wanted to let you know, I have been with Sprint for 2 1/2
years and every time I call I get great service. Keep up the good work,
Sprint Customer Service.
--
OneDan

[posted via phonescoop.com]

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› See More: Sprint Customer Service

In article <[email protected]>,
[email protected] (Steve Meine) wrote:

> Keep up the good work,
> Sprint Customer Service.

That good work got it rated worst amonst Cellular Carriers by J.D. Power.

i had it all good, till my bill came this month, 300 ****in dollars, and
they wont fix it

--
Posted at SprintUsers.com - Your place for everything Sprint PCS
Free wireless access @ www.SprintUsers.com/wap

In article <[email protected]>,=20
[email protected] says...
> That good work got it rated worst amonst Cellular Carriers by J.D. Power.
>=20

What did we get wrong, Philly? Problem Resolution? Wait times? The=20
IVR? Maybe you can tell us, because JD Power sure won't.

--=20
-+-
R=D8=DF
O/Siris
I work for SprintPCS
I *don't* speak for them.

> i had it all good, till my bill came this month, 300 > ****in dollars, and
they wont fix it

Another testimonial to deal with.

> What did we get wrong, Philly? Problem
> Resolution? Wait times? The IVR? Maybe you
> can tell us, because JD Power sure won't.

I can tell you. First off you remain the main denier of
the JD Power study. You cant fix a Sprint problem if you are in denial. Even
Lauer now admits it.

Which is wrong? ALL OF THE ABOVE ! ! !

Read the posts here. Stop trying to intimidate
the posters with REAL grief from Sprint and take notes.

"Loving Moonlight" <[email protected]> wrote in message
news:[email protected]...
> > i had it all good, till my bill came this month, 300 > ****in dollars,
and
> they wont fix it
>
> Another testimonial to deal with.

Looks as though SprintPoster has changed her name.

Tom Veldhouse

I dont deny the JD power study.. Sure customer services sucks.. but He does
make a good point that even I didnt think about..

What the **** did they find was wrong?? Did they poll current customers of
Sprint PCS, or former customers??

I wanna know now too.

"Loving Moonlight" <[email protected]> wrote in message
news:[email protected]...
> > What did we get wrong, Philly? Problem
> > Resolution? Wait times? The IVR? Maybe you
> > can tell us, because JD Power sure won't.
>
> I can tell you. First off you remain the main denier of
> the JD Power study. You cant fix a Sprint problem if you are in denial.
Even
> Lauer now admits it.
>
> Which is wrong? ALL OF THE ABOVE ! ! !
>
> Read the posts here. Stop trying to intimidate
> the posters with REAL grief from Sprint and take notes.

Ryder X wrote:

> i had it all good, till my bill came this month, 300 ****in dollars, and
> they wont fix it


What were the charges that rang up your bill that high?

In article <[email protected]>,=20
[email protected] says...
> I can tell you. First off you remain the main denier of
> the JD Power study. You cant fix a Sprint problem if you are in denial. E=
ven
> Lauer now admits it.
>=20
> Which is wrong? ALL OF THE ABOVE ! ! !
>=20
> Read the posts here. Stop trying to intimidate
> the posters with REAL grief from Sprint and take notes.
>=20

OK, then, what was the rate we failed to resolve problems on the first=20
call then? How many people in the JD Power (or *any*) survey reported=20
rude reps? What, exactly, was reported as wrong with the IVR?

See, moonlight, the truth here is that I'm not denying anything. I'm=20
only asking for specifics. As would you if someone were to say you're=20
doing your job wrong. You'd want to know how exactly, wouldn't you?

So do I.

--=20
-+-
R=D8=DF
O/Siris
I work for SprintPCS
I *don't* speak for them.

"O/Siris" <robjvargas@sprîntpcs.côm> wrote in message
news:[email protected]...
In article <[email protected]>,
[email protected] says...
> I can tell you. First off you remain the main denier of
> the JD Power study. You cant fix a Sprint problem if you are in denial.
Even
> Lauer now admits it.
>
> Which is wrong? ALL OF THE ABOVE ! ! !
>
> Read the posts here. Stop trying to intimidate
> the posters with REAL grief from Sprint and take notes.
>

OK, then, what was the rate we failed to resolve problems on the first
call then? How many people in the JD Power (or *any*) survey reported
rude reps? What, exactly, was reported as wrong with the IVR?

See, moonlight, the truth here is that I'm not denying anything. I'm
only asking for specifics. As would you if someone were to say you're
doing your job wrong. You'd want to know how exactly, wouldn't you?

So do I.

--
-+-
RØß
O/Siris
I work for SprintPCS
I *don't* speak for them.




Tough ****. You're also in denial. You were provided with AS MUCH specifics
as were physically available. That's all YOU get. You attack the survey
EVERY TIME it is posted.

Get over it.

Justin here are the answer Vargas needs:


> OK, then, what was the rate we failed to resolve problems on the first
> call then?

Lower than other cellular carriers.


> How many people in the JD Power (or *any*) survey reported
> rude reps?

A higher rate than any other cellular carrier

> What, exactly, was reported as wrong with the IVR?
>
> See, moonlight, the truth here is that I'm not denying anything. I'm
> only asking for specifics.

They didnt ask specific questions. They asked how people liked the
customer service. Sprint came in last.


> As would you if someone were to say you're
> doing your job wrong. You'd want to know how exactly, wouldn't you?

And if I couldn't find out I wouldn't just sit on my thumbs.


SprintPCS rated lowest. Improve each of these areas, and its ratings
will rise. Keep being in denial and nitpicking, and SprintPCS WILL NEVER
IMPROVE.



>
> --
> -+-
> RØß
> O/Siris
> I work for SprintPCS
> I *don't* speak for them.

In article <[email protected]>,=20
[email protected] says...
>=20
> Justin here are the answer Vargas needs:
>=20
>=20
> > OK, then, what was the rate we failed to resolve problems on the first
> > call then?=20
>=20
> Lower than other cellular carriers.

Who said that? Not JD Power. JD Power only released the overall=20
results. Not the specifics.

> > How many people in the JD Power (or *any*) survey reported
> > rude reps? =20
>=20
> A higher rate than any other cellular carrier

Once again, who said that? Not JD Power. JD Power refuses to release=20
anything that specific.

>=20
> > What, exactly, was reported as wrong with the IVR?
> >=20
> > See, moonlight, the truth here is that I'm not denying anything. I'm
> > only asking for specifics.=20
>=20
> They didnt ask specific questions. They asked how people liked the=20
> customer service. Sprint came in last.
>=20

No, Philly, you and Justin harped that there were four specific=20
guidelines used in the survey. You both even quoted the weighting each=20
guideline was given. But what you can't provide, because JD Power won't=20
say, is how we did in those specifics. You have *no way* of knowing if=20
we were last, second to last, or, frankly, first in any one of those=20
categories.

No, I do *not* expect we came in first in any of them. But you sure as=20
hell can't say we were last in any of them, either. Because JD Power=20
won't tell you. Just like you can't even find out why we rated as we=20
did in any of those categories. Again, JD Power won't say.

>=20
> > As would you if someone were to say you're
> > doing your job wrong. You'd want to know how exactly, wouldn't you?
>=20
> And if I couldn't find out I wouldn't just sit on my thumbs.
>=20

Which isn't happening.

>=20
> SprintPCS rated lowest. Improve each of these areas, and its ratings=20
> will rise. Keep being in denial and nitpicking, and SprintPCS WILL NEVER=
=20
> IMPROVE.
>=20

That's a half-truth at best. *If* we rated highest in any one category,=20
then our rating would not go up even if we did improve in that one=20
category. And since the whole industry sits at the bottom of the heap=20
when it comes to customer service, there's certainly lots of room to=20
improve even being at the top of the industry.

And, since we know neither the questions asked, nor the respondents'=20
answers, there's lots of room to improve and still not touch upon=20
whatever those particular respondents cited.

--=20
-+-
R=D8=DF
O/Siris
I work for SprintPCS
I *don't* speak for them.

>That's a half-truth at best. *If* we rated highest in any one category,
>then our rating would not go up even if we did improve in that one
>category.

How the HELL would you know? Do you work for JD Powers? You've opened your
stupid mouth again, Rob.

>And since the whole industry sits at the bottom of the heap
>when it comes to customer service, there's certainly lots of room to
>improve even being at the top of the industry.

Bottom of WHAT heap? They only rated the wireless carriers together. Not
vs. any other industry. Got a source? Didn't think so. More drivel and
buill**** from you. You work for the company who rated DEAD LAST and now
you're saying the top company should improve? Laughable.


>And, since we know neither the questions asked, nor the respondents'
>answers, there's lots of room to improve and still not touch upon
>whatever those particular respondents cited.

You know the categories, dip****. That's a huge start. But you won't admit
them or discuss them. You just keep posting drivel.

In article <[email protected]>,
"Justin" <[email protected]> wrote:

>
>
> >That's a half-truth at best. *If* we rated highest in any one category,
> >then our rating would not go up even if we did improve in that one
> >category.
>
> How the HELL would you know? Do you work for JD Powers? You've opened your
> stupid mouth again, Rob.

But its not a compliation of categories. Why does vargie try to set up a
phoney issue? Cause he's in Denial.