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  1. #16
    Whoishere9160779
    Guest

    Re: Question for Big Poppa

    The starting wage is just .94 cents less than what you started at Verizon. I
    think raises should be given every 6 mths rather than once per year, but one
    can transfer to other dept. after 6 mths now - and the benefits are really good
    - health insurance is excellent and at very good price, as well as tuition
    reimbursement.

    As I said bonuses can raise the rate of pay considerably and do for the call
    center employees where I worked, if the CSR does the job as they should.



    See More: Question for Big Poppa




  2. #17
    Whoishere9160779
    Guest

    Re: Question for Big Poppa

    >.When I started at VZW I started off at
    >$11.53,


    My reply was confusing - this is the amount that is .94 more than starting pay
    for Sprint CSR II.



  3. #18
    Big Poppa
    Guest

    Re: Question for Big Poppa

    Nope and there NEVER will be.. there is NO WAY to accurate difine
    coverage of ANY broadcasted signal since coverage can change at a monets
    notice due to anything that can possibly interefer with it..

    I had a customer here with Verizon.. Map showed general coverage all
    over his area.. he could not get a signal anywhere on his property.. was
    no fault of our towers or anything.. it was the area he was in. He live
    in an undeveloped Treed area. and his lot was sounded by the trees.. he
    could get any service till he got to the end of the drive way were the
    treeline stopped..

    So even though cover extened fine in his area it was blocked by trees..
    Something a computer generated map woul not be able to calculate
    accuratly..

    So covergae mapps will and always will be a general discription of were
    service should be available

    Steven J Sobol <[email protected]> wrote in article
    <[email protected]>:
    > Big Poppa <[email protected]> wrote:
    > > When it comes to coverage that is a touchy subject..all they can really
    > > do is go by the map,

    >
    > Aye, and thar's the rub, laddie... Ever find a cellular carrier that has
    > truly accurate maps?
    >
    > --
    > JustThe.net Internet & Multimedia Services
    > 22674 Motnocab Road * Apple Valley, CA 92307-1950
    > Steve Sobol, Proprietor
    > 888.480.4NET (4638) * 248.724.4NET * [email protected]


    [posted via phonescoop.com]



  4. #19
    Big Poppa
    Guest

    Re: Question for Big Poppa

    Were there ya go..

    "Justin" <[email protected]> wrote in article
    <[email protected]>:
    >
    > "Big Poppa" <[email protected]> wrote in message
    > news:[email protected]...
    > > thats when ya just escalate it so high you get a nosebleed. LOL or just
    > > cancel.

    >
    >
    > lol, that's what I did. To the attorney generals.
    >
    >


    [posted via phonescoop.com]



  5. #20
    Big Poppa
    Guest

    Re: Question for Big Poppa



    [email protected] (Whoishere9160779) wrote in article
    <[email protected]>:
    > >MOST of the people Sprint hire, at
    > >> least at the call center I worked. Usually have no expereince in
    > >> anything to get a better paying job. (which is another reason customer
    > >> service sucks right now) Most of the time all they have is a high-school
    > >> diploma and no college.
    > >>

    >
    > Not true for all call centers - with the economy and lack of jobs being what it
    > is now - call centers are attracting more mature people with college and
    > degrees.


    Mabey for the tech support jobs and such, but not for basic customer
    care.. Thats why VZW's customer service is always ranked so high in
    surveys.. they require either an associates degree, or previous call
    center experience.

    [posted via phonescoop.com]



  6. #21
    Big Poppa
    Guest

    Re: Question for Big Poppa

    basically yeah

    [email protected] (Whoishere9160779) wrote in article
    <[email protected]>:
    > >Are you saying you are getting more than that at Verizon for sale job?
    > >
    > >

    >
    > Sorry should be same job.


    [posted via phonescoop.com]



  7. #22
    Big Poppa
    Guest

    Re: Question for Big Poppa

    Lets says This $1.00 is an extra 2 thousand dollars a yr.. think of
    that. an extra $80 a paycheck.. .94 may not seem like much, untill you
    look at it like that.

    [email protected] (Whoishere9160779) wrote in article
    <[email protected]>:
    > The starting wage is just .94 cents less than what you started at Verizon. I
    > think raises should be given every 6 mths rather than once per year, but one
    > can transfer to other dept. after 6 mths now - and the benefits are really good
    > - health insurance is excellent and at very good price, as well as tuition
    > reimbursement.
    >
    > As I said bonuses can raise the rate of pay considerably and do for the call
    > center employees where I worked, if the CSR does the job as they should.


    [posted via phonescoop.com]



  8. #23
    Whoishere9160779
    Guest

    Re: Question for Big Poppa

    >Mabey for the tech support jobs and such, but not for basic customer
    >care.


    Again, not anymore -I am not talking about Tech Jobs - I am talking about CSR -
    a result of the current job market.



  9. #24
    Sam Iam
    Guest

    Re: Question for Big Poppa

    "I am a welcome call rep. some weeks I take
    inbound, which is VERY slow, usually like 30 minutes inbetween calls.. "

    LOL.

    Ok some points read between the lines.

    1) "Big Poppa" isn't even in the kind of CS people talk about here but
    he does work for Sprint I believe. i.e. He doesn't have any 1st hand
    experience either as a rep or a customer in the sense posters here do,
    but he is a biased Sprint employee.


    2) apparently while CS is taking calls back to back all day for
    complaints, plan cheanges, cancelations and such, apparently their
    "welcome" department for new customers is going "30 minutes" between
    calls sometimes. Big P might want to think about switching departent or
    switching companies as it doesn't sound like he's got great job
    security.

    [posted via phonescoop.com]



  10. #25
    Sam Iam
    Guest

    Re: Question for Big Poppa

    > "there is NO WAY to accurate difine coverage of ANY broadcasted signal since coverage can change at a monets
    notice due to anything that can possibly interefer with it.."

    LOL.

    This is the classic "it's impossible!" argument usually made with a lot
    of hand waving based on something someone told them which just hapenes
    to fit nicely into lessening thier responsibility or that of their
    company.

    There are degrees of precision to which this CAN be done. Often times
    the maps supplied by carriers do not meet that level of precision and
    are instead marketing created grosly over estimating coverage.

    I mean really, get a clue.

    [posted via phonescoop.com]



  11. #26
    Big Poppa
    Guest

    Re: Question for Big Poppa

    incorrect

    1. I worked 2-3 yrs as Customer Service for Sprint PCS in thier Business
    Services Call Center in Nashville, TN. I currently work at Verizon
    Wirless, and am trained in everything a Verizon Customer Service Rep is
    trained in. However, We primarily make OUTBOUND calls to customers to
    welcome them and assure there accounts are setup correctly, and fix any
    problems we run into.. there are always a few people on inbound to
    answer the calls back we recieve when we leave a message during an
    outbound call.. Being Inbound is switched around among our group, one
    week a few people will be assigned to it, next week other people will
    be.. get it?

    2. I am not always in inbound, mabey 1 week a month.. rest is outbound
    calls which is almost back to back.. I KNOW the back to back experience
    from working for Sprint prior to VZW.. The job secuirty here is great..
    There are A LOT of customers to call, and as long as VZW conitinues to
    recive new customers I will be here. So my job secuirty is great.

    Next time make sure you know what the f*ck you are talking about befor
    you open your d@mn mouth.

    [email protected] (Sam Iam) wrote in article
    <[email protected]>:
    > "I am a welcome call rep. some weeks I take
    > inbound, which is VERY slow, usually like 30 minutes inbetween calls.. "
    >
    > LOL.
    >
    > Ok some points read between the lines.
    >
    > 1) "Big Poppa" isn't even in the kind of CS people talk about here but
    > he does work for Sprint I believe. i.e. He doesn't have any 1st hand
    > experience either as a rep or a customer in the sense posters here do,
    > but he is a biased Sprint employee.
    >
    >
    > 2) apparently while CS is taking calls back to back all day for
    > complaints, plan cheanges, cancelations and such, apparently their
    > "welcome" department for new customers is going "30 minutes" between
    > calls sometimes. Big P might want to think about switching departent or
    > switching companies as it doesn't sound like he's got great job
    > security.
    >
    > [posted via phonescoop.com]


    [posted via phonescoop.com]



  12. #27
    Big Poppa
    Guest

    Re: Question for Big Poppa

    if you can do it, i will give you $100

    I want you to show me exactly were coverage is everywhere
    I wanna know each place I will get a dropped call.
    I wanna know ALL dead spots.

    [email protected] (Sam Iam) wrote in article
    <[email protected]>:
    > > "there is NO WAY to accurate difine coverage of ANY broadcasted signal since coverage can change at a monets

    > notice due to anything that can possibly interefer with it.."
    >
    > LOL.
    >
    > This is the classic "it's impossible!" argument usually made with a lot
    > of hand waving based on something someone told them which just hapenes
    > to fit nicely into lessening thier responsibility or that of their
    > company.
    >
    > There are degrees of precision to which this CAN be done. Often times
    > the maps supplied by carriers do not meet that level of precision and
    > are instead marketing created grosly over estimating coverage.
    >
    > I mean really, get a clue.
    >
    > [posted via phonescoop.com]


    [posted via phonescoop.com]



  13. #28
    Justin Green
    Guest

    Re: Question for Big Poppa


    "Big Poppa" <[email protected]> wrote in message
    news:[email protected]...
    > if you can do it, i will give you $100
    >
    > I want you to show me exactly were coverage is everywhere
    > I wanna know each place I will get a dropped call.
    > I wanna know ALL dead spots.


    You are a dip****.





  14. #29
    Big Poppa
    Guest

    Re: Question for Big Poppa

    Let me also add, that all a coverage map is is a representation of the
    maximum coverage radius of the cell phone towers.. they do not take into
    account any obtructions or weather conditions, or call volume that will
    either lower that radius or block singal completely. If you can do that,
    then by all means DO SO, go to each of these carriers with your
    knowledge and help us all out then..

    [email protected] (Sam Iam) wrote in article
    <[email protected]>:
    > > "there is NO WAY to accurate difine coverage of ANY broadcasted signal since coverage can change at a monets

    > notice due to anything that can possibly interefer with it.."
    >
    > LOL.
    >
    > This is the classic "it's impossible!" argument usually made with a lot
    > of hand waving based on something someone told them which just hapenes
    > to fit nicely into lessening thier responsibility or that of their
    > company.
    >
    > There are degrees of precision to which this CAN be done. Often times
    > the maps supplied by carriers do not meet that level of precision and
    > are instead marketing created grosly over estimating coverage.
    >
    > I mean really, get a clue.
    >
    > [posted via phonescoop.com]


    [posted via phonescoop.com]



  15. #30
    Justin Green
    Guest

    Re: Question for Big Poppa


    "Big Poppa" <[email protected]> wrote in message
    news:[email protected]...
    > Let me also add, that all a coverage map is is a representation of the
    > maximum coverage radius of the cell phone towers.. they do not take into
    > account any obtructions or weather conditions, or call volume that will
    > either lower that radius or block singal completely. If you can do that,
    > then by all means DO SO, go to each of these carriers with your
    > knowledge and help us all out then..


    No one is asking for a perfectly accurate map, moron, just more honesty.





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