Problem with Vision Network this Weekend

I received a Sumsung I-330 reconditioned phone from Sprint this week and
activated it yesterday morning (over 18 hours ago). The voice functions
work fine, but the data features don't function at all. After 4 calls to
customer service, and a level 2 rep, the phone still indicates it is
"not provisioned".

The last call to a level 2 vision specialist ended with some information
that the network is having problems and Sprint is having difficulty
pushing provisioning configurations to Vision phones. The rep told me
she will continue to try to provision the phone and will call me back -
so far no call!

Anyone else having similar provisioning problems or is this just a local
problem?


Samsung A-500/I330/8500
2000 AT/UNLIM NW/UNLIM PCS/VISION /AMERICA

[posted via phonescoop.com]

---

› See More: Problem with Vision Network this Weekend

In article <[email protected]>,
[email protected] (Felix Lococo) wrote:

> I received a Sumsung I-330 reconditioned phone from Sprint this week and
> activated it yesterday morning (over 18 hours ago). The voice functions
> work fine, but the data features don't function at all. After 4 calls to
> customer service, and a level 2 rep, the phone still indicates it is
> "not provisioned".
>
> The last call to a level 2 vision specialist ended with some information
> that the network is having problems and Sprint is having difficulty
> pushing provisioning configurations to Vision phones. The rep told me
> she will continue to try to provision the phone and will call me back -
> so far no call!

Likely the folks that know what to do have the weekend off.



>
> Anyone else having similar provisioning problems or is this just a local
> problem?
>
>
> Samsung A-500/I330/8500
> 2000 AT/UNLIM NW/UNLIM PCS/VISION /AMERICA

[email protected] (Felix Lococo) wrote in article
<[email protected]>:
> I received a Sumsung I-330 reconditioned phone from Sprint this week and
> activated it yesterday morning (over 18 hours ago). The voice functions
> work fine, but the data features don't function at all. After 4 calls to
> customer service, and a level 2 rep, the phone still indicates it is
> "not provisioned".
>
> The last call to a level 2 vision specialist ended with some information
> that the network is having problems and Sprint is having difficulty
> pushing provisioning configurations to Vision phones. The rep told me
> she will continue to try to provision the phone and will call me back -
> so far no call!
>
> Anyone else having similar provisioning problems or is this just a local
> problem?
>
>
> Samsung A-500/I330/8500
> 2000 AT/UNLIM NW/UNLIM PCS/VISION /AMERICA
>
> [posted via phonescoop.com]

It's a plain, old fashioned traffic jam. NetOps says it should be
cleared up by morning.

--
-+-
RØß
O/Siris
I work for Sprint PCS
I *don't* speak for them




[posted via phonescoop.com]

"O/Siris ." <robjvargas@sprîntpcs.côm> wrote in message
news:[email protected]...
> [email protected] (Felix Lococo) wrote in article
> <[email protected]>:
> > I received a Sumsung I-330 reconditioned phone from Sprint this week and
> > activated it yesterday morning (over 18 hours ago). The voice functions
> > work fine, but the data features don't function at all. After 4 calls to
> > customer service, and a level 2 rep, the phone still indicates it is
> > "not provisioned".
> >
> > The last call to a level 2 vision specialist ended with some information
> > that the network is having problems and Sprint is having difficulty
> > pushing provisioning configurations to Vision phones. The rep told me
> > she will continue to try to provision the phone and will call me back -
> > so far no call!
> >
> > Anyone else having similar provisioning problems or is this just a local
> > problem?
> >
> >
> > Samsung A-500/I330/8500
> > 2000 AT/UNLIM NW/UNLIM PCS/VISION /AMERICA
> >
> > [posted via phonescoop.com]
>
> It's a plain, old fashioned traffic jam. NetOps says it should be
> cleared up by morning.
>
> --
> -+-
> RØß
> O/Siris
> I work for Sprint PCS
> I *don't* speak for them
>
>
>
>
> [posted via phonescoop.com]

More evidence that Sprint can't keep up its networks.

I did have problems similar to this back in jan or feb when I switched
phones--could talk but could not use vision stuff for a while--I believe
it was 2 or 3 days---spoke with c/s care and the vision service folks
numerous times--I'd forgot about until you mentioned this.

[email protected] (Felix Lococo) wrote in article
<[email protected]>:
> I received a Sumsung I-330 reconditioned phone from Sprint this week and
> activated it yesterday morning (over 18 hours ago). The voice functions
> work fine, but the data features don't function at all. After 4 calls to
> customer service, and a level 2 rep, the phone still indicates it is
> "not provisioned".
>
> The last call to a level 2 vision specialist ended with some information
> that the network is having problems and Sprint is having difficulty
> pushing provisioning configurations to Vision phones. The rep told me
> she will continue to try to provision the phone and will call me back -
> so far no call!
>
> Anyone else having similar provisioning problems or is this just a local
> problem?
>
>
> Samsung A-500/I330/8500
> 2000 AT/UNLIM NW/UNLIM PCS/VISION /AMERICA
>
> [posted via phonescoop.com]

[posted via phonescoop.com]

In article <[email protected]>, [email protected]=20
says...
> More evidence that Sprint can't keep up its networks.
>=20
>=20

Yeah, we're so bad at it that we've already completed test number ports=20
on several occasions, and have already begun setting up porting=20
agreements.

Terrible.

--=20
-+-
R=D8=DF
O/Siris
I work for SprintPCS
I *don't* speak for them.

"O/Siris" <robjvargas@sprîntpcs.côm> wrote in message
news:[email protected]...
In article <[email protected]>, [email protected]
says...
> More evidence that Sprint can't keep up its networks.
>
>

Yeah, we're so bad at it that we've already completed test number ports
on several occasions, and have already begun setting up porting
agreements.

Terrible.

--
-+-
RØß
O/Siris
I work for SprintPCS
I *don't* speak for them.


You're so bad at it entire towns that used service from another town's
towers are now NOT COVERED, asshole.

I've go the same problem here in Ohio. Bought 2 Sanyo 8100 phones yesterday
afternoon and still no Vision services. A rep told me at about 9:30 PM
yesterday that there was a backlog and it could take up to 10 hours instead
of the 4 the sales rep told me.. Well, it's about 20 hours since I bought
the phones and still no joy. I'm new to Sprint and I don't want to badmouth
a company right off the bat but I am getting tired of waiting. On the other
hand the customer service reps were friendly and helpful even late at night.
I'm going to give them a little more time to work things out. Thanks for
posting, glad to know I'm not the only one.

In article <[email protected]>, [email protected]=20
says...
> You're so bad at it entire towns that used service from another town's
> towers are now NOT COVERED, asshole.
>=20


Sure, Justin, sure.
--=20
-+-
R=D8=DF
O/Siris
I work for SprintPCS
I *don't* speak for them.

"O/Siris" <robjvargas@sprîntpcs.com> wrote in message
news:[email protected]...
In article <[email protected]>, [email protected]
says...
> You're so bad at it entire towns that used service from another town's
> towers are now NOT COVERED, asshole.
>


Sure, Justin, sure.
--
-+-
RØß
O/Siris
I work for SprintPCS
I *don't* speak for them.


I'm lying again? You're in ****ing denial, jackass. That is the ONLY
explanation for why Little Elm used to have service and doesn't now.
Nothing was built, no trees were planted, etc. Worked fine for 5 months,
then went to ****.

Stay in your drunken stupor, Rob. You're assuming to know what has actually
happened again.

In article <[email protected]>,
"Justin Green" <[email protected]> wrote:

>
> "O/Siris" <robjvargas@sprîntpcs.com> wrote in message
> news:[email protected]...
> In article <[email protected]>, [email protected]
> says...
> > You're so bad at it entire towns that used service from another town's
> > towers are now NOT COVERED, asshole.
> >
>
>
> Sure, Justin, sure.
> --
> -+-
> RØß
> O/Siris
> I work for SprintPCS
> I *don't* speak for them.
>
>
> I'm lying again? You're in ****ing denial, jackass. That is the ONLY
> explanation for why Little Elm used to have service and doesn't now.
> Nothing was built, no trees were planted, etc. Worked fine for 5 months,
> then went to ****.
>
> Stay in your drunken stupor, Rob. You're assuming to know what has actually
> happened again.

Justin in 100% correct, thats why Sprint waived his ETF fee. They no
longer provide coverage for where he lives, although its maps (in clear
violation of the new Industry wide Consumer Code) show it does.

vargie is in denial over the holes in Sprints coverage, even when Sprint
admits to them. He's an embaressment to SprintPCS.

"Justin Green" <[email protected]> wrote in article
<[email protected]>:
>
> "O/Siris" <robjvargas@sprîntpcs.com> wrote in message
> news:[email protected]...
> In article <[email protected]>, [email protected]
> says...
> > You're so bad at it entire towns that used service from another town's
> > towers are now NOT COVERED, asshole.
> >
>
>
> Sure, Justin, sure.
> --
> -+-
> RØß
> O/Siris
> I work for SprintPCS
> I *don't* speak for them.
>
>
> I'm lying again? You're in ****ing denial, jackass. That is the ONLY
> explanation for why Little Elm used to have service and doesn't now.
> Nothing was built, no trees were planted, etc. Worked fine for 5 months,
> then went to ****.
>
> Stay in your drunken stupor, Rob. You're assuming to know what has actually
> happened again.
>
>

Wow. I agree with you and somehow that's an accusation of lying.

OK.

--
-+-
RØß
O/Siris
I work for Sprint PCS
I *don't* speak for them




[posted via phonescoop.com]

"O/Siris ." <robjvargas@sprîntpcs.côm> wrote in message
news:[email protected]...
> "Justin Green" <[email protected]> wrote in article
> <[email protected]>:
> >
> > "O/Siris" <robjvargas@sprîntpcs.com> wrote in message
> > news:[email protected]...
> > In article <[email protected]>, [email protected]
> > says...
> > > You're so bad at it entire towns that used service from another town's
> > > towers are now NOT COVERED, asshole.
> > >
> >
> >
> > Sure, Justin, sure.
> > --
> > -+-
> > RØß
> > O/Siris
> > I work for SprintPCS
> > I *don't* speak for them.
> >
> >
> > I'm lying again? You're in ****ing denial, jackass. That is the ONLY
> > explanation for why Little Elm used to have service and doesn't now.
> > Nothing was built, no trees were planted, etc. Worked fine for 5
months,
> > then went to ****.
> >
> > Stay in your drunken stupor, Rob. You're assuming to know what has
actually
> > happened again.
> >
> >
>
> Wow. I agree with you and somehow that's an accusation of lying.
>
> OK.
>
> --
> -+-
> RØß
> O/Siris
> I work for Sprint PCS
> I *don't* speak for them
>
>
>
>
> [posted via phonescoop.com]


"Sure, Justin, sure," is you're way of agreeing? You are a twisted ****.

<<Justin in 100% correct, thats why Sprint waived his ETF fee. They no
longer provide coverage for where he lives, although its maps (in clear
violation of the new Industry wide Consumer Code) show it does. >>

In my case, Sprint still provided coverage, but it had become very very
spotty and completely unreliable. I was missing tons of calls and could
rarely connect when dialing out on the first try. The map still shows
me completely covered.

So does the Verizon map, but in their case, their coverage actually
works great. I have cancelled Sprint and was told that I wouldn't have
a ETF fee, so we'll see.

Eric

"Eric" <[email protected]> wrote in message
news:[email protected]...
> <<Justin in 100% correct, thats why Sprint waived his ETF fee. They no
> longer provide coverage for where he lives, although its maps (in clear
> violation of the new Industry wide Consumer Code) show it does. >>
>
> In my case, Sprint still provided coverage, but it had become very very
> spotty and completely unreliable. I was missing tons of calls and could
> rarely connect when dialing out on the first try. The map still shows
> me completely covered.
>
> So does the Verizon map, but in their case, their coverage actually
> works great. I have cancelled Sprint and was told that I wouldn't have
> a ETF fee, so we'll see.
>
> Eric
>


I was told one morning that I would be able to cancel w/o the ETF and they
said they noted it on my account. Next day when I went to cancel, it was
like I hadn't even called the day before.