anyone remember older plans with included vision?

i have the $100/month with 1 free add a phone plan... vision included on
both.

i recently added a second add a phone which I was charged $10/month and was
told it included vision. when looking on my online account it shows
$15/month for premium vision package or something like that. i emailed
customer service and they said the add a phone now is priced at current
rates and i'm replying back saying that it shouldn't be since I have an
older plan that included vision on add a phones.

am i wrong about add a phones must follow whatever current pricing for add a
phones are? if that's the case why did they honor the $10/month that was
the price that my plan allowed?

---

› See More: anyone remember older plans with included vision?

> when looking on my online account it shows
> $15/month for premium vision package

Call Executive Services at 817215-3072
They have the authority to fix things
Email goes to India, where they have no authority to do anything but send you a
form letter response.

You know... every time someone is sent to Executive Services for an
unwarranted reason, it becomes less and less effective. The more people
use that tool for no reason, the more bogged down they get, in turn
longer turn around times or hold times. The original poster on this
could more than likely contact customer service and get the issue
resolved or have it explained to them.



[email protected] (Loving Moonlight) wrote in article
<[email protected]>:
> > when looking on my online account it shows
> > $15/month for premium vision package
>
> Call Executive Services at 817215-3072
> They have the authority to fix things
> Email goes to India, where they have no authority to do anything but send you a
> form letter response.

[posted via phonescoop.com]

or, perhaps, if enough folks call with minor problems that need addressing
they'll get the point that their "service" group sucks. Something's got to
snap these wads out of their denial --- and maybe this will help.

"3G Geek" <[email protected]> wrote in message
news:[email protected]...
> You know... every time someone is sent to Executive Services for an
> unwarranted reason, it becomes less and less effective. The more people
> use that tool for no reason, the more bogged down they get, in turn
> longer turn around times or hold times. The original poster on this
> could more than likely contact customer service and get the issue
> resolved or have it explained to them.
>
>
>
> [email protected] (Loving Moonlight) wrote in article
> <[email protected]>:
> > > when looking on my online account it shows
> > > $15/month for premium vision package
> >
> > Call Executive Services at 817215-3072
> > They have the authority to fix things
> > Email goes to India, where they have no authority to do anything but
send you a
> > form letter response.
>
> [posted via phonescoop.com]

"tom ronson" <[email protected]> wrote in article
<[email protected]>:
> or, perhaps, if enough folks call with minor problems that need addressing
> they'll get the point that their "service" group sucks. Something's got to
> snap these wads out of their denial --- and maybe this will help.
>



If SPCS c/s is as terrible as it is made out to be the 10-12 people who
call executive services by getting the # of this group isn't going to
make any real difference now is it?


[posted via phonescoop.com]

[email protected] (3G Geek) wrote in article
<[email protected]>:
> You know... every time someone is sent to Executive Services for an
> unwarranted reason, it becomes less and less effective.


Then train the customer service reps to the level of "executive
services" so that the entire system benefits. The largest problem is
that Sprint tries to outlive it's problems and hope these people will
get tired of calling instead of solving them. In case you haven't
looked lately this is not working for AOL right now either who have
upset just about everyone in the United States and none of those people
are comiing back

The more people
> use that tool for no reason, the more bogged down they get, in turn
> longer turn around times or hold times.

Train the customer service reps. Most are poorly trained to handle
customer traffic.

The original poster on this
> could more than likely contact customer service and get the issue
> resolved or have it explained to them.

But as I understand it the original post (concering Vision service on an
addeed line) is correct, he should NOT be paying for vision. Just like
mobile to mobile, all added lines on a shared plan use the base lines
features and all added lines are set up accordingly.
[snip]

[posted via phonescoop.com]

as terrible as it's made out to be? My position is real simple ---- when you
call for service you get service ---- not a collection of under-informed
check collectors trying to up-sell a product or service. As it is now there
is no "service" at SPCS, in the classic definition of the repair world. I
didn't devise the system, just looking for ways to get "management" to wake
up and understand the last thing most want when the service doesn't work is
the Sprint 50 minute plan for the home phone --- especially when they
already have it.

all folks want is a phone number that goes to trained sales reps and a
DIFFERENT number that goes to trained service reps. Why someone decided that
blending these two distinct departments is a good idea is beyond me. So if
busting exec svcs nuts gets the point across then lets have at them.



"Brian peterson" <[email protected]> wrote in message
news:[email protected]...
>
> "tom ronson" <[email protected]> wrote in article
> <[email protected]>:
> > or, perhaps, if enough folks call with minor problems that need
addressing
> > they'll get the point that their "service" group sucks. Something's got
to
> > snap these wads out of their denial --- and maybe this will help.
> >
>
>
>
> If SPCS c/s is as terrible as it is made out to be the 10-12 people who
> call executive services by getting the # of this group isn't going to
> make any real difference now is it?
>
>
> [posted via phonescoop.com]

I would call back and ask again. They SHOULD be able to add-a-phone
with vision to that account. If not they SHOULD let you pay the $10 for
the add-a-phone and $5 for it to have vision, since that is the current
rate. Plans $100 and above still have free vision so there should never
be a $15 charge for it.

--
-Brandt

I work for SprintPCS,
I DON'T speak for them.


"newguy" <[email protected]> wrote in article
<[email protected]>:
> i have the $100/month with 1 free add a phone plan... vision included on
> both.
>
> i recently added a second add a phone which I was charged $10/month and was
> told it included vision. when looking on my online account it shows
> $15/month for premium vision package or something like that. i emailed
> customer service and they said the add a phone now is priced at current
> rates and i'm replying back saying that it shouldn't be since I have an
> older plan that included vision on add a phones.
>
> am i wrong about add a phones must follow whatever current pricing for add a
> phones are? if that's the case why did they honor the $10/month that was
> the price that my plan allowed?
>
>

[posted via phonescoop.com]

"tom ronson" <[email protected]> wrote in article
<[email protected]>:
> as terrible as it's made out to be? My position is real simple ---- when you
> call for service you get service ---- not a collection of under-informed
> check collectors trying to up-sell a product or service.

(sarcasm mode now enabled)

Why, these people in customer care do nothing for the company, they just
sit on the phone while doing nothing to increase revenue. With just
some elementary sales training and goals set up they could make the
customer care section proud by having a positive impact on the companies
bottom line informing customers of the benefits of Sprint bundled
services and features. If you think about it, they are just helping the
customer.

(Sarcasm mode now off)

As it is now there
> is no "service" at SPCS, in the classic definition of the repair world. I
> didn't devise the system, just looking for ways to get "management" to wake
> up and understand the last thing most want when the service doesn't work is
> the Sprint 50 minute plan for the home phone --- especially when they
> already have it.


(Re enabiling sarcasm mode, with the new question dodger upgrade)

"service" in the sense that the "repair" world is not practical in the
cellular field as the labor to actually "fix" the problem is out of
proportion to the cost involved.

( sarcasm mode, with the new question dodger upgrade is now off)
>
> all folks want is a phone number that goes to trained sales reps and a
> DIFFERENT number that goes to trained service reps. Why someone decided that
> blending these two distinct departments is a good idea is beyond me.

(sarcasm mode now enabled)

The "blending" (your words, not neccessaraly those of Sprint or our
highly educated PHB school graduates, who know more about business than
lets say, a temporary worker in Kansas City) of Customer service with
sales is a natural realignment of a sector of our business that
traditionally loses money through the payment of employees who do
nothing to increase the bottom line of the company, to useful income
producers is a sound investment of company resources.

(Sarcasm mode now off)

So if
> busting exec svcs nuts gets the point across then lets have at them.


(Sarcasm mode now enabled)

Unfortunately, due to high call volumes, we have deemed the Executive
services branch to be a failure as it has exceeded it's budget and has
now become a drain on corporate resources, we will now impose sales
quotas and performance goals to use this channel to improve company
revenue.

(Sarcasm mode now off)
>
[snip]

[posted via phonescoop.com]

Exactly

"tom ronson" <[email protected]> wrote in article
<[email protected]>:
> as terrible as it's made out to be? My position is real simple ---- when you
> call for service you get service ---- not a collection of under-informed
> check collectors trying to up-sell a product or service. As it is now there
> is no "service" at SPCS, in the classic definition of the repair world. I
> didn't devise the system, just looking for ways to get "management" to wake
> up and understand the last thing most want when the service doesn't work is
> the Sprint 50 minute plan for the home phone --- especially when they
> already have it.
>
> all folks want is a phone number that goes to trained sales reps and a
> DIFFERENT number that goes to trained service reps. Why someone decided that
> blending these two distinct departments is a good idea is beyond me. So if
> busting exec svcs nuts gets the point across then lets have at them.
>
>
>
> "Brian peterson" <[email protected]> wrote in message
> news:[email protected]...
> >
> > "tom ronson" <[email protected]> wrote in article
> > <[email protected]>:
> > > or, perhaps, if enough folks call with minor problems that need
> addressing
> > > they'll get the point that their "service" group sucks. Something's got
> to
> > > snap these wads out of their denial --- and maybe this will help.
> > >
> >
> >
> >
> > If SPCS c/s is as terrible as it is made out to be the 10-12 people who
> > call executive services by getting the # of this group isn't going to
> > make any real difference now is it?
> >
> >
> > [posted via phonescoop.com]
>
>

[posted via phonescoop.com]

that's what i thought... i just wanted to hear someone else say it before i
go and stick my foot in my mouth

thanks.


"Brandt " <[email protected]> wrote in message
news:[email protected]...
> I would call back and ask again. They SHOULD be able to add-a-phone
> with vision to that account. If not they SHOULD let you pay the $10 for
> the add-a-phone and $5 for it to have vision, since that is the current
> rate. Plans $100 and above still have free vision so there should never
> be a $15 charge for it.
>
> --
> -Brandt
>
> I work for SprintPCS,
> I DON'T speak for them.
>
>
> "newguy" <[email protected]> wrote in article
> <[email protected]>:
> > i have the $100/month with 1 free add a phone plan... vision included on
> > both.
> >
> > i recently added a second add a phone which I was charged $10/month and
was
> > told it included vision. when looking on my online account it shows
> > $15/month for premium vision package or something like that. i emailed
> > customer service and they said the add a phone now is priced at current
> > rates and i'm replying back saying that it shouldn't be since I have an
> > older plan that included vision on add a phones.
> >
> > am i wrong about add a phones must follow whatever current pricing for
add a
> > phones are? if that's the case why did they honor the $10/month that
was
> > the price that my plan allowed?
> >
> >
>
> [posted via phonescoop.com]

newguy,

When you "add-a-phone" it is added at the currently available
"add-a-phone" price not the price when you activated service, i.e. if
you added a line at the time of activation then it would've been free,
since you activated service rate plans changed to "add-a-phone" lines to
10.00 for voice and Vision is half price on each extra line, 7.50. So
the fact you got it for 10.00+5.00 is a deal! FYI the new price for
"add-a-phone" is 20.00 for voice, 25.00 for voice and vision, regardless
of +/- 100.00 core rate plan

As far as contacting customer service my recommendation is to always
call, never e-mail when it comes to billing, it's to slow and nothing
changes to your favor.

Jason
--
I work WITH Sprint, not FOR them.
I speak for no one but me




[posted via phonescoop.com]

yes i found it out after getting replies from here, i called sprint up and
they dropped the vision charge from $15/month to $5... and the add a phone
price was $10, so i got add a phone with vision for $15 which isn't bad.


"Jason Jacobsen" <[email protected]> wrote in message
news:[email protected]...
> newguy,
>
> When you "add-a-phone" it is added at the currently available
> "add-a-phone" price not the price when you activated service, i.e. if
> you added a line at the time of activation then it would've been free,
> since you activated service rate plans changed to "add-a-phone" lines to
> 10.00 for voice and Vision is half price on each extra line, 7.50. So
> the fact you got it for 10.00+5.00 is a deal! FYI the new price for
> "add-a-phone" is 20.00 for voice, 25.00 for voice and vision, regardless
> of +/- 100.00 core rate plan
>
> As far as contacting customer service my recommendation is to always
> call, never e-mail when it comes to billing, it's to slow and nothing
> changes to your favor.
>
> Jason
> --
> I work WITH Sprint, not FOR them.
> I speak for no one but me
>
>
>
>
> [posted via phonescoop.com]