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  1. #1
    CAT0NHAT
    Guest
    Some SprintPCS apologists are misinformed. Churn rate is a monthly figure
    reported quarterly.

    Just because it is reported quarterly doesn't mean it is a quarterly rate, IT
    ISNT.

    http://www.sltrib.com/2003/Nov/11022...ess/107327.asp (monthly)

    http://searchcrm.techtarget.com/orig...11_gci932757,0
    0.html (25%)

    http://www.informationweek.com/story...cleID=15600354
    (25%)

    http://www.ajc.com/business/content/...rtability.html



    See More: High SprintPCS churn - documented




  2. #2
    Jeff
    Guest

    Re: High SprintPCS churn - documented

    "CAT0NHAT" <[email protected]> wrote:
    > Some SprintPCS apologists are misinformed. Churn rate is a monthly figure
    > reported quarterly.


    [With apologies only for the length of this posting]

    Well, it just depends on what sources you quote. After checking out
    Flipper's links, I did a brief search of my own. I discovered three things:
    (1) there are plenty of sources that discuss churn as a quarterly figure;
    (2) regardless of whether the churn rate should be reported as a quarterly
    figure or as a cumulative monthly figure (as Flipper insists), SprintPCS has
    a lot of company with higher-than-desired churn rates and with concern about
    the impact of number portability (using one of Flipper's own links, the two
    "best" wireless phone companies have churn rates of [Verizon] 28% and
    [Nextel] 25% [using Flipper's cumulative monthly statistical method]; and
    (3) Flipper's "sky is falling" rantings are entertaining but inaccurate.

    Below, I will list some links (with relevant passages copied from the
    article) that I found so folks can check for themselves. What you'll see
    from these links is that the churn rate is consistently discussed as a
    quarterly figure, that SprintPCS has actually seen churn rate improvement
    when you look longitudinally over the past few years, and that the current
    churn rate is pretty much where SprintPCS predicted it would be. In fact,
    maintaining a churn rate at approximately 2.5% was a *goal* of SprintPCS, as
    they noted that successfully addressing the churn problem is difficult and
    multifactorial. As an aside, churn is a significant problem for lots of
    companies, and especially for tech companies. If you do the search, you'll
    find a lot of articles about churn rates for, say, internet service
    providers, and their churn rates are remarkably similar to those for the
    wireless phone industry. Also, "churn" is simplistically defined as the loss
    of customers/subscribers in a given period, but it is actually the
    comparison of the loss of customers to the gaining of new customers.

    And finally (and a bit off-topic), I saw a lot of Flipper's rantings and
    ravings about SprintPCS not having accurate coverage maps. Now that
    SprintPCS has provided access to its tower maps (down the the street level,
    I might add), shouldn't Flipper be heaping praise upon SprintPCS for giving
    him what he's been craving? Of course, that would mean he would have some
    sense of decency and fairness, and we know that's not the case.

    Here's the info:

    Wirelessweek.com, 10/22/01
    http://www.wirelessweek.com/index.as...cleid=CA178798

    churn increased to 2.6 percent from 2.2 percent in the previous quarter,
    with management cautioning that it could reach 3 percent next quarter.


    Sprint News Release, 12/4/01
    http://www3.sprint.com/PR/CDA/PR_CDA...1,4340,00.html

    Churn is expected to be around 3 percent for fourth quarter 2001. For the
    full year of 2002, Sprint expects churn to be in the upper 2-percent range.
    The company believes that over the long-term churn could be sustained at a
    mid-2 percent level.



    The Kansas City Business Journal, 1/15/02
    http://kansascity.bizjournals.com/ka...4/daily13.html

    PCS released net customer addition numbers of 1.114 million as well as a
    churn rate of 3 percent for the fourth quarter.


    USA Today
    http://www.usatoday.com/tech/techinv...nt-churn_x.htm

    Although Sprint's total wireless subscribers grew by nearly 500,000 during
    the third quarter, that net gain included the loss of about 2.7% of the
    wireless customer base during the quarter. By contrast, "churn" - the
    percentage of subscribers who drop service - in the second quarter was 2.4%.


    Strategy Analytics
    http://www.strategyanalytics.com/press/PR00074.htm

    The top five US carriers have all posted encouraging results in 2Q 2003,
    with solid improvements in churn, producing a strong jump in subscriber
    numbers and healthy EBITDA growth. Without the churn gains, both net
    additions and EBITDA margins would have fallen. Instead, the carriers
    achieved more than a 50 percent year on year increase in combined net
    additions, as well as a 1.6 percentage point improvement in EBITDA margins.

    Phil Kendall, Director of the Strategy Analytics Global Wireless Practice,
    comments, "Sprint PCS saw the greatest impact from its falling churn rate,
    now at its lowest level this decade. This was almost solely responsible for
    its EBITDA margins topping the 30 percent mark for the first time."


    Associated Press report in the Tallahassee Democrat
    http://www.tallahassee.com/mld/talla...ss/7103105.htm

    Although Sprint Corp.'s total wireless subscribers grew by nearly 500,000
    during the third quarter, that net gain included the loss of about 2.7
    percent of the wireless customer base during the quarter. By contrast,
    "churn" - the percentage of subscribers who drop service - in the second
    quarter was 2.4 percent.


    The Street.com
    http://aol.thestreet.com/tech/telecom/10121578.html

    Sprint PCS, which on Thursday posted third-quarter numbers along with its
    big telco parent Sprint (FON-NYSE) , reported a surprisingly high
    customer-churn number of 2.7%. That's up from 2.4% in the second quarter and
    indicates that the company is losing customers at a greater rate than many
    of its rivals


    The Street.com
    http://www.thestreet.com/pf/tech/sco.../10121888.html

    Both Sprint and AT&T Wireless said this week that their churn jumped to 2.7%
    last quarter


    Xchange
    http://www.xchangemag.com/hotnews/3ah23104210.html

    Sprint Corp. on Thursday said a decision to quit a strategy to provide
    broadband service to homes over a fixed wireless network was partly
    responsible for a loss in the third quarter.

    Sprint said churn - the percent of PCS customers leaving - was 2.7 percent.
    That is an improvement compared to 3.8 percent churn in the quarter a year
    ago. Sprint PCS added 496,000 customers in the quarter, ending the period
    with 19.3 million subscribers.





  3. #3
    CAT0NHAT
    Guest

    Re: High SprintPCS churn - documented

    > What you'll see from these links is that the churn > rate is consistently
    discussed as a
    > quarterly figure,


    A monthly rate, reported quarterly.



  4. #4
    Scott Stephenson
    Guest

    Re: High SprintPCS churn - documented

    CAT0NHAT wrote:

    > Some SprintPCS apologists are misinformed. Churn rate is a monthly figure
    > reported quarterly.
    >
    > Just because it is reported quarterly doesn't mean it is a quarterly rate,
    > IT ISNT.
    >
    > http://www.sltrib.com/2003/Nov/11022...ess/107327.asp (monthly)
    >
    > http://searchcrm.techtarget.com/orig...11_gci932757,0
    > 0.html (25%)
    >
    > http://www.informationweek.com/story...cleID=15600354
    > (25%)
    >
    > http://www.ajc.com/business/content/...rtability.html



    Still don't see Sprint be attributed a 25% churn. And BTW, the two links
    that mention 25% churn are the same article, you freak, and TechWeb
    obviously has basd figures (yes, I am challenging the accuracy of the
    article). No carrier loses 1/4 of their customer base every year.



  5. #5
    Scott Stephenson
    Guest

    Re: High SprintPCS churn - documented

    Thanks, Jeff- the troll is sometimes oblivious to the facts.




  6. #6
    Scott Stephenson
    Guest

    Re: High SprintPCS churn - documented

    CAT0NHAT, in an apparent attempt to have grown-up thoughts, stepped away
    from his favorite episode of Sesame Street, and took his thumb out of his
    mouth long enough to type:

    >> What you'll see from these links is that the churn > rate is consistently

    > discussed as a
    >> quarterly figure,

    >
    > A monthly rate, reported quarterly.


    Says you, the fountain of misinformation. THey are quarterly, and until you
    can show Sprint talking about them as a monthly figure (Not average
    monthly, not quarterly, not weekly) then they will reamin as reported- a
    quarterly figure)



  7. #7
    CAT0NHAT
    Guest

    Re: High SprintPCS churn - documented

    I posted three links to the 25% churn. Keep ignoring them and attacking me if
    you like, but it won't get SprintPCS's stock price back above 5.



  8. #8
    CAT0NHAT
    Guest

    Re: High SprintPCS churn - documented

    Onlt to a Sprint apologist would a tower map be as good as a coverage map.



  9. #9
    Scott Stephenson
    Guest

    Re: High SprintPCS churn - documented

    CAT0NHAT wrote:

    > Onlt to a Sprint apologist would a tower map be as good as a coverage map.



    You should look at the posts before responding- I mentioned nothing of maps.
    Yet another instance where you show a lack of intelligence, troll.



  10. #10
    Scott Stephenson
    Guest

    Re: High SprintPCS churn - documented

    CAT0NHAT wrote:

    > I posted three links to the 25% churn. Keep ignoring them and attacking me
    > if you like, but it won't get SprintPCS's stock price back above 5.



    None of them said that Sprint had 25% churn, and the article by the Tech
    nerds (which you posted twice) is based on faulty calculations. And yes,
    that does mean that I am saying that their information is wrong, and that I
    might know a little more about the subject than they do.



  11. #11
    Jeff
    Guest

    Re: High SprintPCS churn - documented

    "CAT0NHAT" <[email protected]> wrote:
    > > What you'll see from these links is that the churn > rate is

    consistently
    > discussed as a
    > > quarterly figure,

    >
    > A monthly rate, reported quarterly.


    You can continue to spout the same stuff, Flipper, but that doesn't make it
    so. Take a look at Sprint's own financial filings, which you can view from
    their web site. They report quarterly churn rates (2.8% for Quarter xx, 3.3%
    for Quarter xx), just as they report quarterly earnings/losses, etc. The
    earnings/losses are not "monthly [figures] reported quarterly." They
    represent the total for the quarter. Same is true for the churn rate. It's
    the total churn rate for the quarter, not a monthly rate that you should
    magically multiply by 3 to get a total rate for the quarter. But if you're
    adamant that you're right and I'm wrong, then prove it to me. Get the actual
    figures and show me that the churn rate is a monthly, not a quarterly, rate.
    And be sure to provide a link to the data so you can prove you didn't just
    make up some numbers like you make up newsgroup IDs.

    It's also fascinating that you didn't address any of the other points in my
    previous post or in the articles whose links I provided. Not that I expected
    you to, as that would have been totally out of character.





  12. #12
    Jeff
    Guest

    Re: High SprintPCS churn - documented


    "Scott Stephenson" <[email protected]> wrote:

    > CAT0NHAT wrote:
    >
    > > I posted three links to the 25% churn. Keep ignoring them and attacking

    me
    > > if you like, but it won't get SprintPCS's stock price back above 5.

    >
    >
    > None of them said that Sprint had 25% churn, and the article by the Tech
    > nerds (which you posted twice) is based on faulty calculations. And yes,
    > that does mean that I am saying that their information is wrong, and that

    I
    > might know a little more about the subject than they do.


    Correct. None of them said that Sprint had a 25% churn rate. Besides, I
    don't just blindly rely on what someone, especially someone in the press,
    writes. To quote a favorite saying of mine, "A journalist uses statistics
    like a drunk uses a lamppost....for support rather than for illumination."
    What I look for are the data....and Flipper has yet to provide any data to
    support his claims.





  13. #13
    CAT0NHAT
    Guest

    Re: High SprintPCS churn - documented

    "Jeff" <A HREF="mailto:[email protected]">[email protected]</A>

    doubts the monthly figures based only on his say so.

    Take 20 seconds.
    Go to Google

    Search on
    Wireless Monthly churn 2003

    read the links, then apologize.



  14. #14
    CAT0NHAT
    Guest

    Re: High SprintPCS churn - documented

    "Jeff" <A HREF="mailto:[email protected]">[email protected]</A>

    doubts the monthly figures based only on his say so.

    Take 20 seconds.
    Go to Google

    Search on
    Wireless Monthly churn 2003

    read the links, then apologize.



  15. #15
    Scott Stephenson
    Guest

    Re: High SprintPCS churn - documented

    Jeff wrote:


    >
    > Correct. None of them said that Sprint had a 25% churn rate. Besides, I
    > don't just blindly rely on what someone, especially someone in the press,
    > writes. To quote a favorite saying of mine, "A journalist uses statistics
    > like a drunk uses a lamppost....for support rather than for illumination."
    > What I look for are the data....and Flipper has yet to provide any data to
    > support his claims.


    And like you, I'm not going to hold my breath waiting for the clueless trool
    to provide any facts. He either makes crap up, or twists things to fit his
    narrow view of the world. As a Business and Systems Analyst inside the
    industry (there you go, Phil- there's my lack of a vested interest), Wall
    Street and the media are only starting points for any true analysis, and in
    many cases are more' after the fact'. But Phil's tiny little brain will
    never understand that.

    And phil- before you get all excited, I have no affiliation with Sprint,
    either professionally or financially. Guess there's no need for me to
    apologize for a company I have no tie to, is there?



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