$18 upgrade fee -- get it waived

If you, like us, have been a good customer who pays their bills on time, there is no reason why AT&T would not waive your $18 upgrade fee. Call customer service and ask for them to waive the fee. You may get pushback on the first or even second call but hang up and try again. Just explain that, "I've been a good customer and have committed to another 2 years of being a good customer -- please waive this fee."

Don't take no for an answer. Hang up and get another customer service rep who will say yes. They will review your account and see your history.

I estimate we've easily spent $8000 on AT&T service in the last 8 years. t would be stupid for them not to waive the fee for such a customer.

---

› See More: $18 upgrade fee -- get it waived

Originally Posted by sanfran94107

If you, like us, have been a good customer who pays their bills on time, there is no reason why AT&T would not waive your $18 upgrade fee. Call customer service and ask for them to waive the fee. You may get pushback on the first or even second call but hang up and try again. Just explain that, "I've been a good customer and have committed to another 2 years of being a good customer -- please waive this fee."

Don't take no for an answer. Hang up and get another customer service rep who will say yes. They will review your account and see your history.

I estimate we've easily spent $8000 on AT&T service in the last 8 years. t would be stupid for them not to waive the fee for such a customer.

So I've been getting gas at Safeway for the last 5 years, should I get a free tank every 6 months ? I'm glad you've stayed with AT&T for 8 years .....oh wait no you haven't , because at one point in time you were with a regional carrier that got bought by AT&T Wireless, which in turn was bought by Cingular Wireless because ATTWS went bankrupt for giving customers what they wanted and not watching their bottom line, and then Cingular merged with AT&T and Bellsouth.

So you were acquired by AT&T ... pay the $18, get over it. People like you complain that there's no free phones and then you want the shipping fee that pays for shipping and the sale's reps pay to be waived.

Let me go to your company demand a bunch of stuff for free and take money and food right out of your mouth

That's hilarious.

Ok, now that I've stopped laughing, I don't think any company should charge a "bogus" fee. And this one is definitely bogus. It is nothing but benefit for AT&T to lock me in for another 2 years.

Tell you what -- I tell them I am leaving and they will be throwing a lot more than an $18 credit at me.

Originally Posted by ninjamonkey

So I've been getting gas at Safeway for the last 5 years, should I get a free tank every 6 months ?

No, but Safeway won't charge you $18 if you want to continue as a customer.

.

Originally Posted by ninjamonkey

So I've been getting gas at Safeway for the last 5 years, should I get a free tank every 6 months ? I'm glad you've stayed with AT&T for 8 years .....oh wait no you haven't , because at one point in time you were with a regional carrier that got bought by AT&T Wireless, which in turn was bought by Cingular Wireless because ATTWS went bankrupt for giving customers what they wanted and not watching their bottom line, and then Cingular merged with AT&T and Bellsouth.

So you were acquired by AT&T ... pay the $18, get over it. People like you complain that there's no free phones and then you want the shipping fee that pays for shipping and the sale's reps pay to be waived.

Let me go to your company demand a bunch of stuff for free and take money and food right out of your mouth

So....I take it you work for att and you are very upset at people trying to get fees waived. Although, having mentioned food and money being taken right out of your mouth, I have a problem with believing you have NEVER tried to have a fee waived! Be considerate and don't judge. I work in customer care and waive penalties everday on the basis the customer has been a great customer and we would like to keep them as such because when it comes down to it, they spend more with us than we lose in waiving fees.

I ,too ,have been a customer with at&t for over 10 years. always paid on time etc etc etc. now that Its renewal time for my contract and I am going to pay mucho$ for a new iphone 5 why should i have to pay 38$ as an upgrade of service fee for service I already have. plain stupid. and your " gas customer comparison" was asinine.
yes at&t increased thier upgrade phone fee to $38 PER phone. so two phones : 72$. I should have to pay 72$ more just to be a customer? Bull****

Originally Posted by cnydadd

I ,too ,have been a customer with at&t for over 10 years. always paid on time etc etc etc. now that Its renewal time for my contract and I am going to pay mucho$ for a new iphone 5 why should i have to pay 38$ as an upgrade of service fee for service I already have. plain stupid. and your " gas customer comparison" was asinine.
yes at&t increased thier upgrade phone fee to $38 PER phone. so two phones : 72$. I should have to pay 72$ more just to be a customer? Bull****

These companies are still charging upgrade fees and activation fees? Prepaid seems to be a lot better, I wonder why there are still people with the contract carriers. With prepaid you pay less per month, don't need to worry about activation, or upgrade fees, there isn't a credit check, and there isn't a contract. You can even get the latest phones on prepaid. I don't see a reason why to go with the contract providers anymore.

I just waived the $36 "upgrade" fee on the phone with the customer service after buying a new iPhone5 for my daughter. I think it's a bogus and ridiculous fee. AT&T can mask it as something else if they are so desperate to get it from the valued and loyal customer. They can increase the iPhone price, for example.