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WARNING! When you factory reset your device, all personal data stored on the phones internal memory will be lost. This includes media files and ringtones, contacts, apps, downloaded content etc. In addition, all settings will be restored to factory values.
NOTE: Before you reset your device, you can visit this thread for instructions on how to back up data, and this thread for a guide on restoring personal data. Keep in mind that a factory reset will not affect data stored on the SIM and SD cards.
Factory Reset via Settings:
- Launch Settings
- Go to the General tab if necessary
- Tap Backup & reset
- Select or clear the check boxes associated with Back up my data and Automatic restore
- Tap Backup account and, if necessary, follow the on-screen steps to create a Google backup account
- Tap Factory data reset and review the warning messages
- Choose whether or not to Erase SD Card too. WARNING! By enabling this option, the factory reset process will delete all data on the SD Card
- Tap Reset phone > Next
- Tap Delete all > OK
Factory Reset via Recovery:
NOTE: If you are unable to factory reset your device from the Settings menu as described above, alternatively you can factory reset your phone from the Recovery menu, which can be accessed by performing a combination of button presses as explained below.
- Make sure the device is powered off
- Press and hold Power and Volume down at the same time
- When the LG logo appears, quickly release and re-hold Power
- When the Factory data reset screen appears, release all keys
- Press (and release) Volume down to highlight Yes
- Press Power to select the highlighted option
- When prompted to Erase all user data and restore default settings, press Volume down to highlight Yes
- Press Power to confirm
Check for OS Updates:
NOTE: Once you factory reset your device, its recommended to check if new software updates are available for download. To do this:
- Launch Settings
- Go to the General tab
- Scroll to and tap About phone
- Tap Software info
- Check if a new update is available, and if yes, follow the on-screen steps to download and apply it (NOTE: this process will require you to reboot your device)
› See More: LG U: Master Reset via Settings or Recovery; Check for Software Updates
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