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WARNING! When you factory reset the device, all your personal data located on the phone will be deleted, including ringtones and media files, apps, downloaded content, contacts etc. Furthermore all settings will be restored to factory values but data located on the SD and SIM cards wont be affected.
NOTE: You can check this thread for a guide on how to back up data, and this thread for a guide on restoring data.
Factory Reset via Settings:
- Open Settings
- Go to Phone Management
- Tap Backup & reset
- Tick or clear the check boxes linked with Automatic restore and Back up my data
- Tap Backup account and select the desired account
- Tap Factory Data reset
- Optionally, select to Erase D Card too
- Tap Reset phone
- In case you have a lock screen set, enter your PIN/password
- When ready, tap Delete all > Reset
Factory Reset via Android Recovery:
NOTE: If your phone freezes, crashes, or otherwise prevents you from resetting it using the method above, you can try resetting it from Android Recovery:
- First ensure the phone is powered Off
- Press and hold Volume down and Power at the same time
- At the LG screen, quickly release and re-press Power
- Release the buttons at the Factory data reset screen
- Press Volume down to navigate the menu and highlight Yes
- Press Power to select the highlighted option
- At the Erase all user data and restore default settings prompt, highlight Yes and press Power one last time
› See More: LG K11: Factory Reset via Settings or Android Recovery
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