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WARNING! When you factory reset your device, all your personal data stored on the phones internal memory will be deleted, including ringtones and media files, apps, contacts, downloaded content etc. However, data stored on the SIM and SD cards will not be affected.
NOTE: Before you factory reset your phone, you can check this thread for a guide on how to back up and restore data.
Factory Reset via Settings:
- Open the apps drawer
- Launch Settings and scroll to Personal
- Tap Backup & reset
- In case your device is protected by a lock screen, enter your PIN/password/pattern to proceed
- Tap Reset phone and follow the on-screen prompts to complete the process
Factory Reset via Recovery:
NOTE: If you are unable to reset your phone via Settings, alternatively you can try resetting it from the Android System Recovery menu which can be accessed by performing the following steps:
- First ensure the phone is powered Off
- Then, press and hold power and Volume down simultaneously
- After roughly 5 seconds, release both keys to gain access to the Boot Mode Selection screen
- Press Volume down to navigate to and highlight Recovery
- Press Volume Up to select the highlighted option
- At the No Command screen, press and release Power and Volume Up repeatedly at the same time until you gain access to Android Recovery
- Once in Recovery, highlight Wipe data/factory reset using the volume rocker and press Power
- When prompted to delete Userdata only or Userdata + personalized content, select an option and press Power
- After the phone resets, highlight Reboot system now and press Power to confirm
Update the OS:
NOTE: to check for new updates and install them if available:
- Open Settings
- Tap About phone under System
- Tap System updates
- If applicable, follow the on-screen prompts to download and apply the updates. NOTE: the process will require at least one reboot
› See More: Moto G5S: Factory Reset via Recovery/Settings; Update the OS
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