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WARNING! When you factory reset yours smartphone, all data located on the phones internal memory will be deleted. This includes contacts, media files and ringtones, applications, downloaded content etc. Furthermore all settings will be restored to factory values. However, data located on the SD and SIM cards will not be affected.
NOTE: Before you factory reset your phone, you can visit this thread for instructions on how to back up and restore personal data on the Samsung device.
Factory Reset via Settings:
- Open the apps drawer
- Go to Settings
- Scroll to Personal and tap Backup and reset
- Optionally, enable or disable Back up my data and Restore
- Tap Factory data reset > Reset device
- In case your phone is protected by a lock screen, enter your password / PIN and tap Continue to proceed
- Tap Delete all to confirm
Factory Reset via Recovery:
NOTE: In case your phone crashes, freezes, or otherwise prevents you from resetting it via Settings, alternatively you can try resetting the phone from the Android Recovery menu. To access Recovery:
- Turn the phone OFF
- Then press and hold Power, Home and Volume Up at the same time
- At the Samsung logo, release Power
- When the Android logo appears, release Home and Volume Up too
- Navigate the Android System Recovery menu by pressing Volume down repeatedly
- Navigate to and highlight wipe data / factory reset
- Press Power to select the highlighted option
- Press Volume down to highlight Yes delete all user data
- Press Power to confirm
- After the device is reset, highlight Reboot system now and press Power
Check for OS Updates:
NOTE: After you finish resetting the phone, its recommended to check if new software updates are available for download.
- Open Settings
- Scroll to and tap About device
- Verify if new updates are available. If applicable, follow the on-screen prompts to download and apply the update
› See More: Samsung Galaxy Amp Prime 2: Factory Reset via Settings/Recovery; Check for OS Updates
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