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Reset Network Settings:
NOTE: By resetting network settings, saved Wi-Fi and Bluetooth connections will be deleted, while data restrictive settings, background sync settings, and network selection mode will be restored to default.
- Launch Settings
- Access General Management
- Tap Reset > Reset network settings
- If the phone is protected by a lock screen, enter your PIN/password to proceed
- Tap Reset settings to confirm
Soft Reset Using Hardware Keys:
NOTE: A soft reset simulates battery removal, which can be useful if the device is frozen or otherwise unresponsive. Soft resetting the device wont affect any personal data located on the phone storage.
- Press and hold Power and Volume down at the same time
- Keep the buttons pressed for about 45 seconds
- Release both keys after once the phone finishes rebooting
Hard Reset
Warning: Hard resetting the phone will result in the deletion of your personal data located on the internal memory, including media files and ringtones, contacts, downloaded content etc. Data located on the SIM card and SD storage wont be affected.
NOTE: Before you reset the phone, you can check this thread for a guide on how to back up data, and this thread for a guide on restoring data.
Hard Reset via Settings:
- Open Settings
- Go to Sound and accounts
- Tap Backup and restore
- Optionally, turn Restore and Back up my data ON or OFF
- Return to Settings and go to General management
- Tap Reset > Factory data reset > Reset device
- In case the phone is lock-screen protected, enter the PIN/password and tap Continue
- When ready, tap Delete all
Hard Reset via Recovery:
NOTE: If your phone crashes, freezes, or otherwise prevents you from resetting it via Settings, alternatively you can try resetting the device from the Android Recovery menu which can be accessed as follows:
- First ensure the phone is powered Off
- Then, press and hold Home and Volume Up at the same time, then press and hold Power
- At the Android screen, release the buttons and wait for the Android Recovery menu
- In Recovery, press Volume down repeatedly to navigate the menu and highlight Wipe data/factory reset
- Press Power to select the highlighted option
- Press Volume down to highlight Yes delete all user data
- Press Power
- Once done, highlight Reboot system now and press Power one last time to restart the phone
› See More: Samsung Galaxy Grand Prime Pro: Soft/Hard Reset via Settings or Recovery
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