o2 to Orange number port, Orange tell me problems since last week?

A number port from o2 to Orange was meant to happen on Monday 12th. I've
done number ports all over the place many times before (same number in
question).

Orange have still managed to not get it working since then. The latest claim
is that there's been a fault developing since last week Tuesday affecting
thousands of their customers. Problem with Orange but also countrywide
affecting other networks?

Anyway, how much truth is there in this claim? Is it basically a human in
the "IT Department" at Orange that is going through each port one by one and
fixing the routing?

It's really annoying being out of my main number. Thankfully I don't use it
for work - Business customers must been hugely effected.


N.

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› See More: o2 to Orange number port, Orange tell me problems since last week?

<[email protected]> wrote in message
news:[email protected]...
> On 14 Mar, 13:17, "neel" <[email protected]> wrote:
>> A number port from o2 to Orange was meant to happen on Monday 12th. I've
>> done number ports all over the place many times before (same number in
>> question).
>>
>> Orange have still managed to not get it working since then. The latest
>> claim
>> is that there's been a fault developing since last week Tuesday affecting
>> thousands of their customers. Problem with Orange but also countrywide
>> affecting other networks?
>>
>> Anyway, how much truth is there in this claim? Is it basically a human in
>> the "IT Department" at Orange that is going through each port one by one
>> and
>> fixing the routing?
>>
>> It's really annoying being out of my main number. Thankfully I don't use
>> it
>> for work - Business customers must been hugely effected.
>>
>> N.
>
> Hi
>
> I have just ported 32 numbers from Voda to Orange for a business
> customer and can confirm that there are indeed problems on some
> numbers at present.
>
> Three of these 32 numbers, which should have ported on Wednesday 7th,
> are still not working. this is apparently *not* a porting problem, but
> a network problem where these three numbers have failed to connect to
> the Orange network. I have also been told that there are hundreds of
> numbers involved and that it is being worked on as a 'network fault'.
> Nobody at Orange seems to know when this will be fixed (and this is a
> week after the porting date!)
>
> I have had minor problems with previous ports, but never anything like
> this before.
>
> Regards
>
> Simon Clark
> Business Telecoms
>

Thanks for your post - very useful.

As business telecoms, what kind of compensation are you, or your customer,
expecting?

<[email protected]> wrote in message
news:[email protected]...
<snip>
>
> The very least I shall be looking for is some sort of bill credit
> (that's assuming the customer accepts this, and doesn't decide to back
> out of the whole contract).
>

Orange's screw up effects your business as well. Will they do anything for
you?

The latest for me is that apparently the fault has been fixed and I now have
to wait the famous 24 hours.

But, then calling my number from another phone and someone else picks up!
Their port has also gone wrong and he couldn't understand how they gave him
my number and so on. He says his fault will be fixed in 2 hours.

Not sure what to do here. Will call Orange again now, but ultimately I am
worried about losing that number all together.

When did Orange go so downhill? I only left them previously 6 months ago
(after 5 contracts every year for 4 years).

Hope it works out for you Simon.