No Virgin coverage, can i get out of contract?

Hi Guys (and Gals)

I`m on a 12 month Virgin contract with 6 months remaining. I moved
house a few monthes ago and can not get any reception at all in my
area, i have rang Virgin to see if there is anything that i can do to
get out of my contract, but they pretty much just said TUFF!

Does anybody know if there is a way i can get out of it? Im paying £30
per month and last month i did not make 1 call!!!

Doesn`t seem right that i am paying for a service that they can not
provide.

Any help would be great please.


Jason




--
jasemac1

---

› See More: No Virgin coverage, can i get out of contract?

In article <[email protected]>,
[email protected] says...
>
> Hi Guys (and Gals)
>
> I`m on a 12 month Virgin contract with 6 months remaining. I moved
> house a few monthes ago and can not get any reception at all in my
> area, i have rang Virgin to see if there is anything that i can do to
> get out of my contract, but they pretty much just said TUFF!
>
> Does anybody know if there is a way i can get out of it? Im paying £30
> per month and last month i did not make 1 call!!!

Unless Virgin have breached their terms they are within their rights to
hold you to the contract. It's not their fault you moved house. You will
find a clause in the contract along the lines of "due to the nature of
cellular radio networks we cannot gaurantee receiption in any given
area".

> Doesn`t seem right that i am paying for a service that they can not
> provide.

It was your choice to move house.
--
Regards
Jon

"jasemac1" <[email protected]> wrote in message
news:[email protected]...
>
> Hi Guys (and Gals)
> I`m on a 12 month Virgin contract with 6 months remaining. I moved
> house a few monthes ago and can not get any reception at all in my
> area, i have rang Virgin to see if there is anything that i can do to
> get out of my contract, but they pretty much just said TUFF!
> Does anybody know if there is a way i can get out of it? Im paying £30
> per month and last month i did not make 1 call!!!
> Doesn`t seem right that i am paying for a service that they can not
> provide.
> Any help would be great please.
> Jason
>
>
You should be able to down tariff to a minimum tariff.

Does anyone know how long it is now before you can down tariff on Virgin
contract?

Steve Terry

jasemac1 wrote:
> Hi Guys (and Gals)
>
> I`m on a 12 month Virgin contract with 6 months remaining. I moved
> house a few monthes ago and can not get any reception at all in my
> area, i have rang Virgin to see if there is anything that i can do to
> get out of my contract, but they pretty much just said TUFF!
>
> Does anybody know if there is a way i can get out of it? Im paying £30
> per month and last month i did not make 1 call!!!
>
> Doesn`t seem right that i am paying for a service that they can not
> provide.
>
> Any help would be great please.
>
>
> Jason
>
>
>
>

It's a ball ache but write to them, address the letter to their customer
relations department, explain the situation to them and that you
understand it's not their fault you moved house, but to have no
reception and have to take out another contract is just an expensve you
can't afford at this time yadda yadda blah blah.

Worked for me with O2.

Jon wrote:
> In article <[email protected]>,
> [email protected] says...
>> Hi Guys (and Gals)
>>
>> I`m on a 12 month Virgin contract with 6 months remaining. I moved
>> house a few monthes ago and can not get any reception at all in my
>> area, i have rang Virgin to see if there is anything that i can do to
>> get out of my contract, but they pretty much just said TUFF!
>>
>> Does anybody know if there is a way i can get out of it? Im paying £30
>> per month and last month i did not make 1 call!!!
>
> Unless Virgin have breached their terms they are within their rights to
> hold you to the contract. It's not their fault you moved house. You will
> find a clause in the contract along the lines of "due to the nature of
> cellular radio networks we cannot gaurantee receiption in any given
> area".
>
>> Doesn`t seem right that i am paying for a service that they can not
>> provide.
>
> It was your choice to move house.

If the virgin mobile coverage checker Claims that you should be able to
use their service at your new address you may have grounds to terminate
the contract on the basis that the service was misrepresented.

Coverage checker is here:

http://www.virginmobile.com/vm/ukCov...k.howdoi.sm235

If it does say that you ought to have coverage, keep proof (screen
shots, witnesses etc.)

However do write to them first and try to resolve the issue amicably.

In message <[email protected]>, drbob
<[email protected]> writes
>Jon wrote:
>> In article <[email protected]>,
>>[email protected] says...
>>> Hi Guys (and Gals)
>>>
>>> I`m on a 12 month Virgin contract with 6 months remaining. I moved
>>> house a few monthes ago and can not get any reception at all in my
>>> area, i have rang Virgin to see if there is anything that i can do to
>>> get out of my contract, but they pretty much just said TUFF!
>>>
>>> Does anybody know if there is a way i can get out of it? Im paying £30
>>> per month and last month i did not make 1 call!!!

I moved house, and my Virgin mobile couldn't get a signal in most of the
house (though it was fine in the street outside).

I rang Virgin, and the helpful tech lady suggested switching it from
autosearching for the Virgin network to manually selecting it.

So, deeply sceptical, I tried it - and got 1-2 bars more, and now
everything is fine.

My son was also sceptical, but tried it on his Orange phone anyway,
although that works fine throughout the house, He got an extra bar as
well.

I have no idea how or why this works, though. Weird.
--
Roy Brown 'Have nothing in your houses that you do not know to be
Kelmscott Ltd useful, or believe to be beautiful' William Morris