Charged for a 'game' I didn't download

Had a look at my latest Orange bill today and notice there is a charge for
£2.553 for a 'game'. Now I don't download rubbish like games so how can I
prove to Orange that I didn't download the game.

I am going to ring them in the morning, not open at the moment. I was
wondering whether anyone else has had a similar problem and did they get any
success in getting the money refunded. I know it isn't very much but why
should I give them over £3 (incl VAT) for something I didn't buy?

Tim

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Tim Rogers wrote:

> Had a look at my latest Orange bill today and notice there is a charge for
> £2.553 for a 'game'. Now I don't download rubbish like games so how can I
> prove to Orange that I didn't download the game.

You can't prove a negative, they will probably have a logfile showing
when your phone downloaded the app, it is possible you did it by
accidentally pressing keys when the phone was unlocked and in your pocket.

> I am going to ring them in the morning

Hopefully they'll be reasonable about it.

"Andy Burns" <[email protected]> wrote in message
news:[email protected]...
> Tim Rogers wrote:
>
>> Had a look at my latest Orange bill today and notice there is a charge
>> for £2.553 for a 'game'. Now I don't download rubbish like games so how
>> can I prove to Orange that I didn't download the game.
>
> You can't prove a negative, they will probably have a logfile showing when
> your phone downloaded the app, it is possible you did it by accidentally
> pressing keys when the phone was unlocked and in your pocket.
>
>> I am going to ring them in the morning
>
> Hopefully they'll be reasonable about it.

I hope so too. I have the time and date from the itemised bill viewed on
line so will see what they say tomorrow.

Tim