Voice Mail Deposit Fraudulently Charged Again by Cingular Wireless!

Yes,

Cingular Wireless has sent me yet another bill with the fraudulent Voice
Mail Deposit Charge!

People, look at your bil. You may be the victim of the same fraudulent
billing practice.

Cingular Wireless promises to fix it on a monthly basis. They do not.
The charge for Voice Mail Deposit continues to show up on my bill,
charging me airtime minutes for calls that did not exist.

If, after checking your bill, you find that you're be billed for Voice
Mail Depost, please e-mail me at [email protected]

Thanks.

---

› See More: Voice Mail Deposit Fraudulently Charged Again by Cingular Wireless!

Give it a rest, get a life, get another cell service, whatever....
But I for one am sick of hearing this stupid rant over and over and over and
over and over.

And another thing, why you and not the other 24 million customers. Get a
life!

AL

"Cingular Wireless Voice Mail Deposit" <[email protected]>
wrote in message
news:[email protected]...
> Yes,
>
> Cingular Wireless has sent me yet another bill with the fraudulent Voice
> Mail Deposit Charge!
>
> People, look at your bil. You may be the victim of the same fraudulent
> billing practice.
>
> Cingular Wireless promises to fix it on a monthly basis. They do not.
> The charge for Voice Mail Deposit continues to show up on my bill,
> charging me airtime minutes for calls that did not exist.
>
> If, after checking your bill, you find that you're be billed for Voice
> Mail Depost, please e-mail me at [email protected]
>
> Thanks.

Thank you for your support.

It's not a stupid rant. I'm alerting other people to this potential
problem on the bill. So far, I've had a couple of people e-mail me who
have the same fraudulent billing problem.

Why just a few of us out of 24 million customers? I couldn't tell you,
but Cingular Wireless can't tell me either.

In article <[email protected]>,
"AL" <al145 @ delete.hotmail.com> wrote:

> Give it a rest, get a life, get another cell service, whatever....
> But I for one am sick of hearing this stupid rant over and over and over and
> over and over.
>
> And another thing, why you and not the other 24 million customers. Get a
> life!
>
> AL
>
> "Cingular Wireless Voice Mail Deposit" <[email protected]>
> wrote in message
> news:[email protected]...
> > Yes,
> >
> > Cingular Wireless has sent me yet another bill with the fraudulent Voice
> > Mail Deposit Charge!
> >
> > People, look at your bil. You may be the victim of the same fraudulent
> > billing practice.
> >
> > Cingular Wireless promises to fix it on a monthly basis. They do not.
> > The charge for Voice Mail Deposit continues to show up on my bill,
> > charging me airtime minutes for calls that did not exist.
> >
> > If, after checking your bill, you find that you're be billed for Voice
> > Mail Depost, please e-mail me at [email protected]
> >
> > Thanks.
>
>

In article <cinglularwirelessvmd-F36C35.19091923012004
@corp.supernews.com>, [email protected] says...
> Thank you for your support.
>
> It's not a stupid rant. I'm alerting other people to this potential
> problem on the bill. So far, I've had a couple of people e-mail me who
> have the same fraudulent billing problem.
>
> Why just a few of us out of 24 million customers? I couldn't tell you,
> but Cingular Wireless can't tell me either.
>
> > >
> > > People, look at your bil. You may be the victim of the same fraudulent
> > > billing practice.

Fraudulent--the intent to defraud. I very much doubt if there is any
"intent" here. A few years ago I was getting billed 1 minute for every
SMS message even though I was paying for an SMS package. It took
Cingular at least 6 months to track the problem down and fix it--the
first 3 months I had to call to get a credit. After that a supervisor
had the entire bill automatically routed to her and she manually fixed
the problem before sending the bill on. They finally got enough people
reporting the problem for the programmers to isolate the commonalities
and find and fix the bug. In this case it's probably some combination
of factors in your account that's confusing the programs--especially if
they have a few others. Work with them and try to keep it in
perspective. They'll find the problem eventually. (Has anyone
suggested completely deleting your account and re-defining it from
scratch? A supervisor or manager could do that regardless of whether
your current package is available--or they could offer you a better
one.) Stay after them--but don't loose your cool--or your temper.
--
Jud
Dallas TX USA

In article <[email protected]>,
Jud Hardcastle <[email protected]> wrote:

> In article <cinglularwirelessvmd-F36C35.19091923012004
> @corp.supernews.com>, [email protected] says...
> > Thank you for your support.
> >
> > It's not a stupid rant. I'm alerting other people to this potential
> > problem on the bill. So far, I've had a couple of people e-mail me who
> > have the same fraudulent billing problem.
> >
> > Why just a few of us out of 24 million customers? I couldn't tell you,
> > but Cingular Wireless can't tell me either.
> >
> > > >
> > > > People, look at your bil. You may be the victim of the same fraudulent
> > > > billing practice.
>
> Fraudulent--the intent to defraud. I very much doubt if there is any
> "intent" here. A few years ago I was getting billed 1 minute for every
> SMS message even though I was paying for an SMS package. It took
> Cingular at least 6 months to track the problem down and fix it--the
> first 3 months I had to call to get a credit. After that a supervisor
> had the entire bill automatically routed to her and she manually fixed
> the problem before sending the bill on. They finally got enough people
> reporting the problem for the programmers to isolate the commonalities
> and find and fix the bug.

Here are a few questions for you--how often do you think they bug they
have causes the customer to be UNDERcharged, rather than over? Notice
how many times you had to call? How many people do you think didn't
bother to call and get the credit? How much money do you think they made
on those overages?

> In this case it's probably some combination
> of factors in your account that's confusing the programs--especially if
> they have a few others. Work with them and try to keep it in
> perspective. They'll find the problem eventually. (Has anyone
> suggested completely deleting your account and re-defining it from
> scratch? A supervisor or manager could do that regardless of whether
> your current package is available--or they could offer you a better
> one.) Stay after them--but don't loose your cool--or your temper.

I finally put my foot down, this time.

I told them that I refused to pay a fraudulent bill and that they would
have to send me a corrected bill before I pay. And, furthermore, I told
them that I would not pay the bill until every single bill from the last
nine months (when this all started) is corrected and sent to me. I also
alerted them to the fact that if they monkey with my credit rating or
shut off my phone, that my lawyer will happily take it up with them in
court.

CW agreed to rebill every bill with Voice Mail Deposit.

But, again, if I hadn't noticed it, they'd just be collected extra money
from me every month, and it's relatively well-hidden on the bill.

You may believe that's a mistake, but I have my doubts.

Why not leave?

--

http://www.youmatch.net/



"Cingular Wireless Voice Mail Deposit" <[email protected]>
wrote in message
news:[email protected]...
> In article <[email protected]>,
> Jud Hardcastle <[email protected]> wrote:
>
> > In article <cinglularwirelessvmd-F36C35.19091923012004
> > @corp.supernews.com>, [email protected] says...
> > > Thank you for your support.
> > >
> > > It's not a stupid rant. I'm alerting other people to this potential
> > > problem on the bill. So far, I've had a couple of people e-mail me who
> > > have the same fraudulent billing problem.
> > >
> > > Why just a few of us out of 24 million customers? I couldn't tell you,
> > > but Cingular Wireless can't tell me either.
> > >
> > > > >
> > > > > People, look at your bil. You may be the victim of the same
fraudulent
> > > > > billing practice.
> >
> > Fraudulent--the intent to defraud. I very much doubt if there is any
> > "intent" here. A few years ago I was getting billed 1 minute for every
> > SMS message even though I was paying for an SMS package. It took
> > Cingular at least 6 months to track the problem down and fix it--the
> > first 3 months I had to call to get a credit. After that a supervisor
> > had the entire bill automatically routed to her and she manually fixed
> > the problem before sending the bill on. They finally got enough people
> > reporting the problem for the programmers to isolate the commonalities
> > and find and fix the bug.
>
> Here are a few questions for you--how often do you think they bug they
> have causes the customer to be UNDERcharged, rather than over? Notice
> how many times you had to call? How many people do you think didn't
> bother to call and get the credit? How much money do you think they made
> on those overages?
>
> > In this case it's probably some combination
> > of factors in your account that's confusing the programs--especially if
> > they have a few others. Work with them and try to keep it in
> > perspective. They'll find the problem eventually. (Has anyone
> > suggested completely deleting your account and re-defining it from
> > scratch? A supervisor or manager could do that regardless of whether
> > your current package is available--or they could offer you a better
> > one.) Stay after them--but don't loose your cool--or your temper.
>
> I finally put my foot down, this time.
>
> I told them that I refused to pay a fraudulent bill and that they would
> have to send me a corrected bill before I pay. And, furthermore, I told
> them that I would not pay the bill until every single bill from the last
> nine months (when this all started) is corrected and sent to me. I also
> alerted them to the fact that if they monkey with my credit rating or
> shut off my phone, that my lawyer will happily take it up with them in
> court.
>
> CW agreed to rebill every bill with Voice Mail Deposit.
>
> But, again, if I hadn't noticed it, they'd just be collected extra money
> from me every month, and it's relatively well-hidden on the bill.
>
> You may believe that's a mistake, but I have my doubts.

In article <[email protected]>,
"mjohns2" <[email protected]> wrote:

> Why not leave?

As soon as the portable phone number system is working smoothly, I don't
doubt I will.

In the meantime, CW and I have some business to wrap up.

On Fri, 23 Jan 2004 22:56:03 GMT, "AL" <al145 @ delete.hotmail.com> wrote:

>Give it a rest, get a life, get another cell service, whatever....
>But I for one am sick of hearing this stupid rant over and over and over and
>over and over.

Hey, AL:

FOAD, and learn to use your killfile.

--
A lack of planning on your part does not constitute an emergency on my part.