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  1. #1
    tenkiller
    Guest
    My father and I upgraded our phones in January. We went from a Motorola
    to the Samsung sgh-c417 flip phone. Never had any problems with the
    Motorola phones. These Samsungs are a different thing.
    Within the first 3 weeks of having the new phones, the little outside
    screen on my father's cracked. It had not been dropped nor exposed to
    any extreme temps. We called Cingular and they said "Sorry, the
    Warranty does not cover damage from being dropped or exposure to extreme
    temps." "No we will not replace the phone".

    A month and a half ago, my phone's inside screen cracked and part of
    the screen turned black. I had not dropped it nor had I exposed it to
    anything. I pulled it out of my pocket to answer it and I could not
    read part of the message on it. I called Cingular. They told me that
    they would send me a reconditioned phone to replace it but if it had any
    physical damage that I would have to pay $65.00 even if it was that
    their parts were defective from the factory. I recieved the "new" phone
    in the mail. It had no packing around it to protect it. Anyway, it
    worked and its screens were intact. I mailed the old one back.

    Yesterday, I recieved a package from Cingular. It was my old phone.
    It said that it had been dropped and that it had water damamge and they
    were not covering it under warranty and they were billing me $65.00.
    WATER DAMAGE???!!! it had not even been in the rain nor ever dropped.
    My old Motorola had been dropped numerous times and it never had any
    problems..

    Is that fair?

    I have talked to a couple of other people with the same phones and they
    said the same happened to them soon after getting the phone. One said
    that the only thing that he knew that could have broken his screen was
    that he was trying to flip it open to answer it and kinda squeezed the
    screen between his fingers. The other said that she had no idea.

    Anyone else have any similar experiences?







    See More: Samsung sgh-c417 phones




  2. #2
    John Navas
    Guest

    Re: Samsung sgh-c417 phones

    I feel your pain, but you should know that you tend to get what you pay
    for, and that cheap phones are, well, cheap. More durable phones cost
    more. You may also want to consider insurance.

    On Thu, 12 Apr 2007 08:52:01 -0400, [email protected] (tenkiller)
    wrote in <[email protected]>:

    >My father and I upgraded our phones in January. We went from a Motorola
    >to the Samsung sgh-c417 flip phone. Never had any problems with the
    >Motorola phones. These Samsungs are a different thing.
    >Within the first 3 weeks of having the new phones, the little outside
    >screen on my father's cracked. It had not been dropped nor exposed to
    >any extreme temps. We called Cingular and they said "Sorry, the
    >Warranty does not cover damage from being dropped or exposure to extreme
    >temps." "No we will not replace the phone".
    >
    >A month and a half ago, my phone's inside screen cracked and part of
    >the screen turned black. I had not dropped it nor had I exposed it to
    >anything. I pulled it out of my pocket to answer it and I could not
    >read part of the message on it. I called Cingular. They told me that
    >they would send me a reconditioned phone to replace it but if it had any
    >physical damage that I would have to pay $65.00 even if it was that
    >their parts were defective from the factory. I recieved the "new" phone
    >in the mail. It had no packing around it to protect it. Anyway, it
    >worked and its screens were intact. I mailed the old one back.
    >
    >Yesterday, I recieved a package from Cingular. It was my old phone.
    >It said that it had been dropped and that it had water damamge and they
    >were not covering it under warranty and they were billing me $65.00.
    >WATER DAMAGE???!!! it had not even been in the rain nor ever dropped.
    >My old Motorola had been dropped numerous times and it never had any
    >problems..
    >
    >Is that fair?
    >
    >I have talked to a couple of other people with the same phones and they
    >said the same happened to them soon after getting the phone. One said
    >that the only thing that he knew that could have broken his screen was
    >that he was trying to flip it open to answer it and kinda squeezed the
    >screen between his fingers. The other said that she had no idea.
    >
    >Anyone else have any similar experiences?
    >
    >
    >


    --
    Best regards, FAQ FOR CINGULAR WIRELESS:
    John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ>



  3. #3
    John Navas
    Guest

    Re: Samsung sgh-c417 phones

    On Thu, 12 Apr 2007 13:39:52 GMT, [email protected] wrote in
    <[email protected]>:

    >Many phones have a tiny sticker under the battery that turns color if
    >it ever gets wet. Apparently yours had.


    Those stickers are highly imperfect. They can change color if just
    accidentally touched by a moist finger, or in high humidity
    environments. Don't take it lying down if you know your device hasn't
    actually been subjected to damaging moisture.

    --
    Best regards, FAQ FOR CINGULAR WIRELESS:
    John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ>



  4. #4
    tenkiller
    Guest

    Re: Samsung sgh-c417 phones

    Well, I called Cingular and they told me a diffrerent story than the
    packing label said. They said that it had been dropped or gnawed on
    etc. When I told them that I have never dropped it the Cingular lady
    said that was what their research shows. I then told her about what it
    said on the papers with the phone, that it had water damage. She said
    "I don't know sir, what the computer says is all I know." Then I told
    her that I have insurance and she said "the insurance does not cover
    physical damage." Then I asked her what if the parts were junk when
    they were put in. And she replied, "you would have to prove it sir".

    So know what? Oh, by the way, to replace the phone, it would cost
    $265.00. That don't sound like a cheap phone to me.







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