Results 1 to 9 of 9
  1. #1
    Spectrum
    Guest
    Well, I sprung for a copy of MPT. 3.25b. I had played with a copy some
    time ago and had very little success. This time, when I installed it,
    I got the old Installation Failed message with the driver:

    =================================================
    'An error occurred during the installation of the device.'
    'The installation failed because a function driver was not specified
    for this device instance'
    =================================================

    Manually installed the driver. Got it to talk. Rebooted. Gone.

    Ran MPT, did not detect my modem. Manually installed driver. Still
    won't see it. Rebooted. All gone.

    Tried to run P2Kman.exe. Didn't find a modem. Got my "New Hardware"
    window. Tried to point to a driver. Didn't like it.

    It works EXACTLY the same with BT and USB.

    WTF do I have to do to get this working? The BVRP forums are useless.
    I'm getting really fed up with this software.

    John





    See More: Phone tools problems




  2. #2
    BruceR
    Guest

    Re: Phone tools problems

    Did you EVER plug the phone into this PC before installing MPT? If so,
    you need to delete it from COM ports, Modems and USB devices from Device
    Manager, reboot, install MPT and only AFTER the install is complete
    should you plug in your phone.

    From:Spectrum
    [email protected]

    > Well, I sprung for a copy of MPT. 3.25b. I had played with a copy some
    > time ago and had very little success. This time, when I installed it,
    > I got the old Installation Failed message with the driver:
    >
    > =================================================
    > 'An error occurred during the installation of the device.'
    > 'The installation failed because a function driver was not specified
    > for this device instance'
    > =================================================
    >
    > Manually installed the driver. Got it to talk. Rebooted. Gone.
    >
    > Ran MPT, did not detect my modem. Manually installed driver. Still
    > won't see it. Rebooted. All gone.
    >
    > Tried to run P2Kman.exe. Didn't find a modem. Got my "New Hardware"
    > window. Tried to point to a driver. Didn't like it.
    >
    > It works EXACTLY the same with BT and USB.
    >
    > WTF do I have to do to get this working? The BVRP forums are useless.
    > I'm getting really fed up with this software.
    >
    > John






  3. #3
    Spectrum
    Guest

    Re: Re: Phone tools problems

    Unplugged phone, shut down MPT, ran the Driver Tool (from BVRP) to
    remove all drivers. Removed all modem/Motorola in Control
    Panel/System. Rebooted, Reinstalled MPT. Plugged in phone.

    A window popped up telling me it was installing Motorola Phone. 2 secs
    later, the window came up with the dreaded:

    An error occurred during the installation of the device
    The installation failed because a function driver was not specified
    for this device instance.

    I then uninstalled everything again. Right-clicked USBMOT2000.INF and
    chose Install. Same thing happened. There's no chance to choose a
    driver or browse.

    If I try to manually install the driver from Control Panel, I can
    browse to the driver directory, then choose USBMOT2000. The wizard
    then tells me it found a better driver: OEM19. Insists on using that.
    Then the Installation Failed message.

    My cable's Motorola branded.

    I just need to completely remove this stuff. BTW, I had to do a clean
    install of Win2K about 3 weeks ago. New HDD




    On Wed, 28 Sep 2005 23:37:13 GMT, "BruceR" <[email protected]>
    wrote:

    >Did you EVER plug the phone into this PC before installing MPT? If so,
    >you need to delete it from COM ports, Modems and USB devices from Device
    >Manager, reboot, install MPT and only AFTER the install is complete
    >should you plug in your phone.
    >
    >From:Spectrum
    >[email protected]
    >
    >> Well, I sprung for a copy of MPT. 3.25b. I had played with a copy some
    >> time ago and had very little success. This time, when I installed it,
    >> I got the old Installation Failed message with the driver:
    >>
    >> =================================================
    >> 'An error occurred during the installation of the device.'
    >> 'The installation failed because a function driver was not specified
    >> for this device instance'
    >> =================================================
    >>
    >> Manually installed the driver. Got it to talk. Rebooted. Gone.
    >>
    >> Ran MPT, did not detect my modem. Manually installed driver. Still
    >> won't see it. Rebooted. All gone.
    >>
    >> Tried to run P2Kman.exe. Didn't find a modem. Got my "New Hardware"
    >> window. Tried to point to a driver. Didn't like it.
    >>
    >> It works EXACTLY the same with BT and USB.
    >>
    >> WTF do I have to do to get this working? The BVRP forums are useless.
    >> I'm getting really fed up with this software.
    >>
    >> John

    >





  4. #4

    Re: Phone tools problems


    BruceR wrote:
    > Did you EVER plug the phone into this PC before installing MPT? If so,
    > you need to delete it from COM ports, Modems and USB devices from Device
    > Manager, reboot, install MPT and only AFTER the install is complete
    > should you plug in your phone.
    >
    > From:Spectrum
    > [email protected]
    >

    I've got a similar problem, under WinXP SP2. Cable was plugged in prior
    to installation, and the install returns the following error "Windows
    cannot load installer for modem"
    The driver clean up from BVT returns the same error.
    Anyone seen this / have any ideas ?

    TIA,

    Adam




  5. #5
    BruceR
    Guest

    Re: Phone tools problems

    Go into Settings: Control Panel: System: Hardware: Device Manager and
    delete the motorola phone from Modems, Ports and USB devices. Reboot,
    reinstall MPT and THEN plug in the phone when it starts running.

    From:[email protected]
    [email protected]

    > BruceR wrote:
    >> Did you EVER plug the phone into this PC before installing MPT? If
    >> so, you need to delete it from COM ports, Modems and USB devices
    >> from Device Manager, reboot, install MPT and only AFTER the install
    >> is complete should you plug in your phone.
    >>
    >> From:Spectrum
    >> [email protected]
    >>

    > I've got a similar problem, under WinXP SP2. Cable was plugged in
    > prior to installation, and the install returns the following error
    > "Windows cannot load installer for modem"
    > The driver clean up from BVT returns the same error.
    > Anyone seen this / have any ideas ?
    >
    > TIA,
    >
    > Adam






  6. #6
    Spectrum
    Guest

    Re: Re: Phone tools problems

    Did that. Didn't work. Any other ideas?

    On Mon, 03 Oct 2005 10:31:52 GMT, "BruceR" <[email protected]>
    wrote:

    >Go into Settings: Control Panel: System: Hardware: Device Manager and
    >delete the motorola phone from Modems, Ports and USB devices. Reboot,
    >reinstall MPT and THEN plug in the phone when it starts running.
    >
    >From:[email protected]
    >[email protected]
    >
    >> BruceR wrote:
    >>> Did you EVER plug the phone into this PC before installing MPT? If
    >>> so, you need to delete it from COM ports, Modems and USB devices
    >>> from Device Manager, reboot, install MPT and only AFTER the install
    >>> is complete should you plug in your phone.
    >>>
    >>> From:Spectrum
    >>> [email protected]
    >>>

    >> I've got a similar problem, under WinXP SP2. Cable was plugged in
    >> prior to installation, and the install returns the following error
    >> "Windows cannot load installer for modem"
    >> The driver clean up from BVT returns the same error.
    >> Anyone seen this / have any ideas ?
    >>
    >> TIA,
    >>
    >> Adam

    >





  7. #7
    BruceR
    Guest

    Re: Re: Phone tools problems

    Remove your battery for a minute and try again. Sometimes that does the
    trick. Also, have you tried it with a different cable?

    From:Spectrum
    [email protected]

    > Did that. Didn't work. Any other ideas?
    >
    > On Mon, 03 Oct 2005 10:31:52 GMT, "BruceR" <[email protected]>
    > wrote:
    >
    >> Go into Settings: Control Panel: System: Hardware: Device Manager and
    >> delete the motorola phone from Modems, Ports and USB devices. Reboot,
    >> reinstall MPT and THEN plug in the phone when it starts running.
    >>
    >> From:[email protected]
    >> [email protected]
    >>
    >>> BruceR wrote:
    >>>> Did you EVER plug the phone into this PC before installing MPT? If
    >>>> so, you need to delete it from COM ports, Modems and USB devices
    >>>> from Device Manager, reboot, install MPT and only AFTER the install
    >>>> is complete should you plug in your phone.
    >>>>
    >>>> From:Spectrum
    >>>> [email protected]
    >>>>
    >>> I've got a similar problem, under WinXP SP2. Cable was plugged in
    >>> prior to installation, and the install returns the following error
    >>> "Windows cannot load installer for modem"
    >>> The driver clean up from BVT returns the same error.
    >>> Anyone seen this / have any ideas ?
    >>>
    >>> TIA,
    >>>
    >>> Adam






  8. #8
    Spectrum
    Guest

    Re: Re: Re: Phone tools problems

    ?
    I believe the problem's with Windows drivers. The phone itself seems
    fine. Windows sees it as a V551. Just won't let me install the driver.

    On Mon, 03 Oct 2005 18:32:46 GMT, "BruceR" <[email protected]>
    wrote:

    >Remove your battery for a minute and try again. Sometimes that does the
    >trick. Also, have you tried it with a different cable?
    >
    >From:Spectrum
    >[email protected]
    >
    >> Did that. Didn't work. Any other ideas?
    >>
    >> On Mon, 03 Oct 2005 10:31:52 GMT, "BruceR" <[email protected]>
    >> wrote:
    >>
    >>> Go into Settings: Control Panel: System: Hardware: Device Manager and
    >>> delete the motorola phone from Modems, Ports and USB devices. Reboot,
    >>> reinstall MPT and THEN plug in the phone when it starts running.
    >>>
    >>> From:[email protected]
    >>> [email protected]
    >>>
    >>>> BruceR wrote:
    >>>>> Did you EVER plug the phone into this PC before installing MPT? If
    >>>>> so, you need to delete it from COM ports, Modems and USB devices
    >>>>> from Device Manager, reboot, install MPT and only AFTER the install
    >>>>> is complete should you plug in your phone.
    >>>>>
    >>>>> From:Spectrum
    >>>>> [email protected]
    >>>>>
    >>>> I've got a similar problem, under WinXP SP2. Cable was plugged in
    >>>> prior to installation, and the install returns the following error
    >>>> "Windows cannot load installer for modem"
    >>>> The driver clean up from BVT returns the same error.
    >>>> Anyone seen this / have any ideas ?
    >>>>
    >>>> TIA,
    >>>>
    >>>> Adam

    >





  9. #9
    Vampyre
    Guest

    Re: Phone tools problems


    Spectrum wrote:
    > ?
    > I believe the problem's with Windows drivers. The phone itself seems
    > fine. Windows sees it as a V551. Just won't let me install the driver.
    >


    I tend to agree with Spectrum - the phone doesn't appear under Modems,
    USB or Ports, and I can't remove anything from modems regardless ( same
    error message as mentioned in OP)

    > On Mon, 03 Oct 2005 18:32:46 GMT, "BruceR" <[email protected]>
    > wrote:
    >
    > >Remove your battery for a minute and try again. Sometimes that does the
    > >trick. Also, have you tried it with a different cable?
    > >
    > >From:Spectrum
    > >[email protected]
    > >
    > >> Did that. Didn't work. Any other ideas?
    > >>
    > >> On Mon, 03 Oct 2005 10:31:52 GMT, "BruceR" <[email protected]>
    > >> wrote:
    > >>
    > >>> Go into Settings: Control Panel: System: Hardware: Device Manager and
    > >>> delete the motorola phone from Modems, Ports and USB devices. Reboot,
    > >>> reinstall MPT and THEN plug in the phone when it starts running.
    > >>>
    > >>> From:[email protected]
    > >>> [email protected]
    > >>>
    > >>>> BruceR wrote:
    > >>>>> Did you EVER plug the phone into this PC before installing MPT? If
    > >>>>> so, you need to delete it from COM ports, Modems and USB devices
    > >>>>> from Device Manager, reboot, install MPT and only AFTER the install
    > >>>>> is complete should you plug in your phone.
    > >>>>>
    > >>>>> From:Spectrum
    > >>>>> [email protected]
    > >>>>>
    > >>>> I've got a similar problem, under WinXP SP2. Cable was plugged in
    > >>>> prior to installation, and the install returns the following error
    > >>>> "Windows cannot load installer for modem"
    > >>>> The driver clean up from BVT returns the same error.
    > >>>> Anyone seen this / have any ideas ?
    > >>>>
    > >>>> TIA,
    > >>>>
    > >>>> Adam

    > >





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