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  1. #1
    Scott
    Guest
    I called Nextel today regarding the i830. We have an enterprise account so
    supposedly we get a discount. They advised that the phone would not be
    available for purchase till after 6/1/04. For threee phones they quoted me
    a price of $199 per phone PLUS $8.50 PER phone for shipping PLUS a $15
    service fee PER phone and this is all based on a 2 year agreement!
    Considering 2 out of 3 of the phones are out of contract I think that this
    is crazy.

    What's really sad is when you talk to the human (are they really?!?!?) CSR
    robots and you say things like how come I can get a new i830 from Southern
    Linc for $140 or maybe I should just switch to another wireless carrier,
    they have NO/ZERO comeback or other helpful information.

    I understand that Nextel is financially profitable and successful, but at
    what cost? Customer "service" in America is a dying art and in all my
    experiences (not just over the i830) Nextel is truly one of the worst
    customer service providers.

    I will hold off till June 1st before making any decisions to see if they
    offer any promotions, but, it is getting tougher and tougher to stay on
    board with these guys.



    See More: i830 Pricing




  2. #2
    Curtis Wyffels
    Guest

    Re: i830 Pricing

    Just spoke with nextel, it's $299.99 with a 2 yr. $349.99 with a 1 yr. and
    June 1st it will be available.



    On 5/19/04 11:50 AM, in article [email protected], "Scott"
    <[email protected]> wrote:

    > I called Nextel today regarding the i830. We have an enterprise account so
    > supposedly we get a discount. They advised that the phone would not be
    > available for purchase till after 6/1/04. For threee phones they quoted me
    > a price of $199 per phone PLUS $8.50 PER phone for shipping PLUS a $15
    > service fee PER phone and this is all based on a 2 year agreement!
    > Considering 2 out of 3 of the phones are out of contract I think that this
    > is crazy.
    >
    > What's really sad is when you talk to the human (are they really?!?!?) CSR
    > robots and you say things like how come I can get a new i830 from Southern
    > Linc for $140 or maybe I should just switch to another wireless carrier,
    > they have NO/ZERO comeback or other helpful information.
    >
    > I understand that Nextel is financially profitable and successful, but at
    > what cost? Customer "service" in America is a dying art and in all my
    > experiences (not just over the i830) Nextel is truly one of the worst
    > customer service providers.
    >
    > I will hold off till June 1st before making any decisions to see if they
    > offer any promotions, but, it is getting tougher and tougher to stay on
    > board with these guys.





  3. #3
    rdmiller
    rdmiller is offline
    Sr. Member

    Location
    not here
    Posts
    217 - liked 2 times

    Re: i830 Pricing

    Originally posted by Scott
    I called Nextel today regarding the i830. We have an enterprise account so
    supposedly we get a discount. They advised that the phone would not be
    available for purchase till after 6/1/04. For threee phones they quoted me
    a price of $199 per phone PLUS $8.50 PER phone for shipping PLUS a $15
    service fee PER phone and this is all based on a 2 year agreement!
    Considering 2 out of 3 of the phones are out of contract I think that this
    is crazy.

    What's really sad is when you talk to the human (are they really?!?!?) CSR
    robots and you say things like how come I can get a new i830 from Southern
    Linc for $140 or maybe I should just switch to another wireless carrier,
    they have NO/ZERO comeback or other helpful information.

    I understand that Nextel is financially profitable and successful, but at
    what cost? Customer "service" in America is a dying art and in all my
    experiences (not just over the i830) Nextel is truly one of the worst
    customer service providers.

    I will hold off till June 1st before making any decisions to see if they
    offer any promotions, but, it is getting tougher and tougher to stay on
    board with these guys.
    199 is a pretty good deal actually....you also need to realize that nextel cs is not really nextel. they are outsourced and actually know jack-squat about nextel and therefore most feel no need to hook us user up!



  4. #4
    Scott
    Guest

    Re: i830 Pricing


    >
    > 199 is a pretty good deal actually....you also need to realize that
    > nextel cs is not really nextel. they are outsourced and actually know
    > jack-squat about nextel and therefore most feel no need to hook us user
    > up!
    >
    >
    > --
    > rdmiller
    > ------------------------------------------------------------------------
    > http://cellphoneforums.netView this thread:
    > http://cellphoneforums.net/t122230.html
    >

    It is hard for me to think of $199 per phone as a good deal when they
    want a 2 year commitment for it plus they want to charge me $8.50 per
    phpne shipping when clearly if they put all 3 phones in one box it does
    not cost them $25.50 to ship and the $15 per phone fee is crazy especially
    if I move my SIM from one phone to another. No doubt you are right that
    they have outsourced their CSR function. I am just getting tired of not
    having a local rep/store that I can go talk to in person. That is one of
    the things I loved about AT&T and why I may return to them as my old
    reliable rep is still there and actually WANTS my business.



  5. #5
    Steve
    Guest

    Re: i830 Pricing

    Hello

    You can keep att.. WOW there service for GSM is real poor.

    Good luck

    On Thu, 20 May 2004 08:11:53 -0400, Scott <[email protected]> wrote:

    >
    >>
    >> 199 is a pretty good deal actually....you also need to realize that
    >> nextel cs is not really nextel. they are outsourced and actually know
    >> jack-squat about nextel and therefore most feel no need to hook us user
    >> up!
    >>
    >>
    >> --
    >> rdmiller
    >> ------------------------------------------------------------------------
    >> http://cellphoneforums.netView this thread:
    >> http://cellphoneforums.net/t122230.html
    >>

    > It is hard for me to think of $199 per phone as a good deal when they
    >want a 2 year commitment for it plus they want to charge me $8.50 per
    >phpne shipping when clearly if they put all 3 phones in one box it does
    >not cost them $25.50 to ship and the $15 per phone fee is crazy especially
    >if I move my SIM from one phone to another. No doubt you are right that
    >they have outsourced their CSR function. I am just getting tired of not
    >having a local rep/store that I can go talk to in person. That is one of
    >the things I loved about AT&T and why I may return to them as my old
    >reliable rep is still there and actually WANTS my business.


    Note: This post may contain mis*****ings, grammatical errors,
    disorganized sentence structure, or may entirely lack a coherent
    theme. These elements are natural to the process of writing, and will
    only add to the overall beauty of the post.



  6. #6
    rdmiller
    rdmiller is offline
    Sr. Member

    Location
    not here
    Posts
    217 - liked 2 times

    Re: Re: i830 Pricing

    Originally posted by Scott
    It is hard for me to think of $199 per phone as a good deal when they
    want a 2 year commitment for it plus they want to charge me $8.50 per
    phpne shipping when clearly if they put all 3 phones in one box it does
    not cost them $25.50 to ship and the $15 per phone fee is crazy especially
    if I move my SIM from one phone to another. No doubt you are right that
    they have outsourced their CSR function. I am just getting tired of not
    having a local rep/store that I can go talk to in person. That is one of
    the things I loved about AT&T and why I may return to them as my old
    reliable rep is still there and actually WANTS my business. [/B]

    you really don't have a local NRS nearby? where r u located? any place that's capable of nextel reception should have a store nearby and should be able to sell you company phones with no problems...good luck with that tho...now i have also heard that the phone isn't supposed to $299 but $199...so you wouldn't be gettting any deal. but like we both know the amount of knowledge in any nextel CSR person's head will be limited. try to find the closest NRS....you should be able to do a lookup on nextel.com



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