Sprint support for legacy QCP-2700 phones

Anyone else getting frustrated over Sprint PCS lack-luster support for the
Qualcomm QCP-2700 phone. I mean, how many Sprint Stores must I go to before
I can find one which has a cable to allow me to update my PRL. (2700 does
not have over-the-air PRL update capability). Been to nearly half a dozen
stores and all I get is a puzzled look from the support person saying they
don't have a cable for my phone. No explanation, no solution, just a dumb
look on their face.

What gives? They sell you a phone, but don't support it later. Anyone else
have this problem?

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› See More: Sprint support for legacy QCP-2700 phones

"js" <[email protected]> wrote in message
news:[email protected]...
> Anyone else getting frustrated over Sprint PCS lack-luster support for the
> Qualcomm QCP-2700 phone. I mean, how many Sprint Stores must I go to
before
> I can find one which has a cable to allow me to update my PRL. (2700 does
> not have over-the-air PRL update capability). Been to nearly half a dozen
> stores and all I get is a puzzled look from the support person saying they
> don't have a cable for my phone. No explanation, no solution, just a dumb
> look on their face.
>
> What gives? They sell you a phone, but don't support it later. Anyone
else
> have this problem?

As much as that was a great phone ... it's an old phone. A real old phone.
I'd imagine it's been at least 3 years since SPCS discontinued sales for it.

It's time to retire that phone and get yourself a new one ...

Bob

js wrote:
> Anyone else getting frustrated over Sprint PCS lack-luster support for the
> Qualcomm QCP-2700 phone. I mean, how many Sprint Stores must I go to before
> I can find one which has a cable to allow me to update my PRL. (2700 does
> not have over-the-air PRL update capability). Been to nearly half a dozen
> stores and all I get is a puzzled look from the support person saying they
> don't have a cable for my phone. No explanation, no solution, just a dumb
> look on their face.
>
> What gives? They sell you a phone, but don't support it later. Anyone else
> have this problem?
>

Are you sure the 2700 doesn't have over the air prl update capability? I
re-activated my mother's 2700 in October. I bought it for her new
several years ago, and as of october, it had 5 minutes, 55 seconds on
the lifetime call timer. I asked for a prl update, and went through the
motions, but I don't remember checking to see if the prl "took." I'll
likely see the phone later today. Despite the limited use of the phone,
it showed very poor battery life, so I called Sprint to cancel, and they
offered me a free 3588i with a 1 year and no activation fee.

Good phone, but Sprint will probably give you a better one. Now, if only
my Z-Phone wasn't so old... I liked that phone.
-mike

js wrote:

> Anyone else getting frustrated over Sprint PCS lack-luster support for the
> Qualcomm QCP-2700 phone. I mean, how many Sprint Stores must I go to before
> I can find one which has a cable to allow me to update my PRL. (2700 does
> not have over-the-air PRL update capability). Been to nearly half a dozen
> stores and all I get is a puzzled look from the support person saying they
> don't have a cable for my phone. No explanation, no solution, just a dumb
> look on their face.
>
> What gives? They sell you a phone, but don't support it later. Anyone else
> have this problem?


Considering that the QCP-2700 is a 1997-era phone and hasn't been
manufactured since 1999 (I know, I had one), you have to realize that
over time, there's going to be a period where a company will stop
supporting such a product. It's like asking Dell to do a firmware
upgrade on the BIOS of your 1997-era Optiplex desktop computer, or
asking Microsoft to continue issuing patches for windows 98 (they
stopped supporting Win98, by the way).

In fact, I don't think Sprint will even activate a QCP-2700 anymore, as
it doesn't support separate MIN and MDN entires, as mandated for number
portability.

--
E-mail fudged to thwart spammers.
Transpose the c's and a's in my e-mail address to reply.

Yup, my manage page now shows my phone as "Unknown Device".

Isaiah Beard wrote:
> js wrote:
>
>> Anyone else getting frustrated over Sprint PCS lack-luster support for
>> the
>> Qualcomm QCP-2700 phone. I mean, how many Sprint Stores must I go to
>> before
>> I can find one which has a cable to allow me to update my PRL. (2700
>> does
>> not have over-the-air PRL update capability). Been to nearly half a
>> dozen
>> stores and all I get is a puzzled look from the support person saying
>> they
>> don't have a cable for my phone. No explanation, no solution, just a
>> dumb
>> look on their face.
>>
>> What gives? They sell you a phone, but don't support it later.
>> Anyone else
>> have this problem?
>
>
>
> Considering that the QCP-2700 is a 1997-era phone and hasn't been
> manufactured since 1999 (I know, I had one), you have to realize that
> over time, there's going to be a period where a company will stop
> supporting such a product. It's like asking Dell to do a firmware
> upgrade on the BIOS of your 1997-era Optiplex desktop computer, or
> asking Microsoft to continue issuing patches for windows 98 (they
> stopped supporting Win98, by the way).
>
> In fact, I don't think Sprint will even activate a QCP-2700 anymore, as
> it doesn't support separate MIN and MDN entires, as mandated for number
> portability.
>

Isaiah Beard <[email protected]> wrote in
news:[email protected]:

> In fact, I don't think Sprint will even activate a QCP-2700
> anymore, as it doesn't support separate MIN and MDN entires, as
> mandated for number portability.

This would depend on the MDN/MSID pair that the billing system
generates. In some markets and depending on the MDNs available at the
time of activation, the pair could be the same # in which case the 2700
could be activated.