- 03-18-2004, 05:48 PM #1Remove SPAM From Address to ReplyGuest
OK, I've waded through hundreds of posts that I found by searching on
"Sprint, PCS, Retention", and read the success stories of folks
getting sweet deals, but so far I can't find where anyone posts
exactly how to get the Retention Department.
I've been a Sprint PCS customer for 4 years, and currently do not have
a contract commitment. I plan to stay with Sprint anyway, so signing
up for more time wouldn't be a problem, particularly if it got me some
sort of credit or more AT minutes (I currently have 450 AT, Nationwide
LD, 2000 8 pm N/W, for about $34).
So, do I just dial *2 and ask for the "Retention Specialist"? What is
the process for bargaining, and what's the current set of incentives?
I assume they change monthly.
thanks,
Martin
› See More: How To Reach Sprint Retention Department
- 03-18-2004, 05:57 PM #2Robert M.Guest
Re: How To Reach Sprint Retention Department
In article <[email protected]>,
[email protected] (Remove SPAM From Address to Reply) wrote:
> OK, I've waded through hundreds of posts that I found by searching on
> "Sprint, PCS, Retention", and read the success stories of folks
> getting sweet deals, but so far I can't find where anyone posts
> exactly how to get the Retention Department.
>
> I've been a Sprint PCS customer for 4 years, and currently do not have
> a contract commitment. I plan to stay with Sprint anyway, so signing
> up for more time wouldn't be a problem, particularly if it got me some
> sort of credit or more AT minutes (I currently have 450 AT, Nationwide
> LD, 2000 8 pm N/W, for about $34).
>
> So, do I just dial *2 and ask for the "Retention Specialist"? What is
> the process for bargaining, and what's the current set of incentives?
> I assume they change monthly.
Nope, you call Cancellation. 1-866-207-7913
You can ask what's the best they can offer you to stay with SprintPCS.
You heard you could get 750 Anytime minutes and unlimited Nights and
weekends atarting at 8 PM for $40. ir 300 Anytime minutes for $30 with
300 bonus minutes for 600 minutes total Anytime, and 8 PM nights and
weekends unlimited.
- 03-22-2004, 12:39 PM #3Remove SPAM From Address to ReplyGuest
Re: How To Reach Sprint Retention Department
"Robert M." <[email protected]> wrote in message news:<[email protected]>...
> In article <[email protected]>,
> [email protected] (Remove SPAM From Address to Reply) wrote:
>
> > OK, I've waded through hundreds of posts that I found by searching on
> > "Sprint, PCS, Retention", and read the success stories of folks
> > getting sweet deals, but so far I can't find where anyone posts
> > exactly how to get the Retention Department.
> >
> > I've been a Sprint PCS customer for 4 years, and currently do not have
> > a contract commitment. I plan to stay with Sprint anyway, so signing
> > up for more time wouldn't be a problem, particularly if it got me some
> > sort of credit or more AT minutes (I currently have 450 AT, Nationwide
> > LD, 2000 8 pm N/W, for about $34).
> >
> > So, do I just dial *2 and ask for the "Retention Specialist"? What is
> > the process for bargaining, and what's the current set of incentives?
> > I assume they change monthly.
>
> Nope, you call Cancellation. 1-866-207-7913
>
> You can ask what's the best they can offer you to stay with SprintPCS.
> You heard you could get 750 Anytime minutes and unlimited Nights and
> weekends atarting at 8 PM for $40. ir 300 Anytime minutes for $30 with
> 300 bonus minutes for 600 minutes total Anytime, and 8 PM nights and
> weekends unlimited.
Robert,
Don't know where you got this information. I called the number you
provided, and it reaches a department at Sprint called "Consumer Gold".
They also told me that the Retention Department at Sprint no longer
exists. Can that be correct? If so, then I guess that's why I couldn't
find any posts telling how to reach them.
Martin
- 03-22-2004, 03:39 PM #4Robert M.Guest
Re: How To Reach Sprint Retention Department
In article <[email protected]>,
[email protected] (Remove SPAM From Address to Reply) wrote:
> > Nope, you call Cancellation. 1-866-207-7913
> >
> > You can ask what's the best they can offer you to stay with SprintPCS.
> > You heard you could get 750 Anytime minutes and unlimited Nights and
> > weekends atarting at 8 PM for $40. ir 300 Anytime minutes for $30 with
> > 300 bonus minutes for 600 minutes total Anytime, and 8 PM nights and
> > weekends unlimited.
>
>
> Robert,
>
> Don't know where you got this information. I called the number you
> provided, and it reaches a department at Sprint called "Consumer Gold".
> They also told me that the Retention Department at Sprint no longer
> exists. Can that be correct? If so, then I guess that's why I couldn't
> find any posts telling how to reach them.
Did I say call Retention? No I did not.
- 03-22-2004, 03:43 PM #5Scott StephensonGuest
Re: How To Reach Sprint Retention Department
"Robert M." <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> [email protected] (Remove SPAM From Address to Reply) wrote:
>
> > > Nope, you call Cancellation. 1-866-207-7913
> > >
> > > You can ask what's the best they can offer you to stay with SprintPCS.
> > > You heard you could get 750 Anytime minutes and unlimited Nights and
> > > weekends atarting at 8 PM for $40. ir 300 Anytime minutes for $30 with
> > > 300 bonus minutes for 600 minutes total Anytime, and 8 PM nights and
> > > weekends unlimited.
> >
> >
> > Robert,
> >
> > Don't know where you got this information. I called the number you
> > provided, and it reaches a department at Sprint called "Consumer Gold".
> > They also told me that the Retention Department at Sprint no longer
> > exists. Can that be correct? If so, then I guess that's why I couldn't
> > find any posts telling how to reach them.
>
> Did I say call Retention? No I did not.
Yes you did- Cancellation and Retention are the same group. If you call
tocancel, they try to retain you.
- 03-23-2004, 09:22 AM #6Cell mergerGuest
Re: How To Reach Sprint Retention Department
There is no "retention" group.
One calls, says they're off contract, they like the deals on T-Mobile, what
would Sprint offer to retain you?, you've heard tell they can give you 300
Minutes for $30 with 300 bomus minutes and 8 PM nights and weekends.
- 03-23-2004, 09:26 AM #7Scott StephensonGuest
Re: How To Reach Sprint Retention Department
"Cell merger" <[email protected]> wrote in message
news:[email protected]...
> There is no "retention" group.
>
> One calls, says they're off contract, they like the deals on T-Mobile,
what
> would Sprint offer to retain you?, you've heard tell they can give you 300
> Minutes for $30 with 300 bomus minutes and 8 PM nights and weekends.
Let's say a customer calls and says they want to cancel- period. Are you
saying that the cancellation is processed with no questions asked, or is the
caller transferred to a group that tries to talk them out of it?
- 03-23-2004, 09:38 AM #8Lawrence GlasserGuest
Re: How To Reach Sprint Retention Department
Scott Stephenson wrote:
>
> "Cell merger" <[email protected]> wrote in message
> news:[email protected]...
> > There is no "retention" group.
> >
> > One calls, says they're off contract, they like the deals on T-Mobile,
> what
> > would Sprint offer to retain you?, you've heard tell they can give you 300
> > Minutes for $30 with 300 bomus minutes and 8 PM nights and weekends.
>
> Let's say a customer calls and says they want to cancel- period. Are you
> saying that the cancellation is processed with no questions asked, or is the
> caller transferred to a group that tries to talk them out of it?
In the distant past, I was thinking about cancelling. The first CS Rep that
I spoke to was ready to cancel my account, immediately. The second offered
a retention deal.
I don't know whether things have changed, or it still depends on who you
speak to...
Larry
- 03-23-2004, 09:40 AM #9Scott StephensonGuest
Re: How To Reach Sprint Retention Department
"Lawrence Glasser" <[email protected]> wrote in message
news:[email protected]...
> Scott Stephenson wrote:
> >
> > "Cell merger" <[email protected]> wrote in message
> > news:[email protected]...
> > > There is no "retention" group.
> > >
> > > One calls, says they're off contract, they like the deals on T-Mobile,
> > what
> > > would Sprint offer to retain you?, you've heard tell they can give you
300
> > > Minutes for $30 with 300 bomus minutes and 8 PM nights and weekends.
> >
> > Let's say a customer calls and says they want to cancel- period. Are
you
> > saying that the cancellation is processed with no questions asked, or is
the
> > caller transferred to a group that tries to talk them out of it?
>
> In the distant past, I was thinking about cancelling. The first CS Rep
that
> I spoke to was ready to cancel my account, immediately. The second offered
> a retention deal.
>
> I don't know whether things have changed, or it still depends on who you
> speak to...
>
The reason I asked this is because Sprint would be the only major provider
to not attempt a save with a group trained in retention, if they just cancel
the account.
- 03-23-2004, 09:42 AM #10Scott StephensonGuest
Re: How To Reach Sprint Retention Department
"Scott Stephenson" <[email protected]> wrote in message
news:[email protected]...
>
> "Cell merger" <[email protected]> wrote in message
> news:[email protected]...
> > There is no "retention" group.
> >
> > One calls, says they're off contract, they like the deals on T-Mobile,
> what
> > would Sprint offer to retain you?, you've heard tell they can give you
300
> > Minutes for $30 with 300 bomus minutes and 8 PM nights and weekends.
>
> Let's say a customer calls and says they want to cancel- period. Are you
> saying that the cancellation is processed with no questions asked, or is
the
> caller transferred to a group that tries to talk them out of it?
>
>
Oops- didn't look real close who posted- thought it was someone who knew.
Nice try, Phil- you have referenced them yourself in the last few days.
- 03-24-2004, 06:54 AM #11Cell mergerGuest
Re: How To Reach Sprint Retention Department
> Let's say a customer calls and says they
> want to cancel- period. Are you
> saying that the cancellation is processed with
> no questions asked, or is the
> caller transferred to a group that tries to talk
> them out of it?
THERE IS NO SEPARATE RETENTION GROUP ANYMORE.
Cancellation CSRs have a retention quota and depending on how they personally
are doing will affect how good an offer you get. Some decide they are mind
readers and will go straight ahead and Cancel you.
- 03-24-2004, 09:18 AM #12EricGuest
Re: How To Reach Sprint Retention Department
<<THERE IS NO SEPARATE RETENTION GROUP ANYMORE. Cancellation CSRs have a
retention quota and depending on how they personally are doing will
affect how good an offer you get. Some decide they are mind readers and
will go straight ahead and Cancel you.>>
Mind readers? Why shouldn't a cancellation department go ahead and
attempt to cancel you? If you are calling a Cancellation Department in
the first place, why should you not expect for the rep to go ahead with
your wishes of cancelling?
- 03-24-2004, 09:28 AM #13Scott StephensonGuest
Re: How To Reach Sprint Retention Department
"Cell merger" <[email protected]> wrote in message
news:[email protected]...
>
> THERE IS NO SEPARATE RETENTION GROUP ANYMORE.
> Cancellation CSRs have a retention quota and depending on how they
personally
> are doing will affect how good an offer you get. Some decide they are mind
> readers and will go straight ahead and Cancel you.
There is no quota- cite your source.
- 03-24-2004, 10:22 AM #14Cell mergerGuest
Re: How To Reach Sprint Retention Department
Mind readers? Why shouldn't a cancellation department go ahead and attempt to
cancel you? If you are calling a Cancellation Department in the first place,
why should you not expect for the rep to go ahead with your wishes of
cancelling?
===========================
I have no problem if that was done on a consistant basis. The point is: it
isn't. In may cases one may be offered a retention deal, and unless one is
familiar with what is frequently offered, one might happily settle for far less
than could be obtained.
Thus I point out that currently, many folks get offered:
$40/month 750 Anytime minutes, 8 PM Night and Weekends unlimited.
- 03-24-2004, 10:25 AM #15Cell mergerGuest
Re: How To Reach Sprint Retention Department
> There is no quota- cite your source.
Many SprintPCS CSRs have said so. here on USENET and on
http://www.sprintpcs-sucks.org
I will say however that it has also been said tahat its somewhat different and
somewhat differently enforced by different managers at different call centers.
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