phone replacement under insurance?

Was wondering what people are being offered/given for a replacement phone
when you make the insurance claim. The reason I ask is because I think I'm
going to be taking my phone in to have it tested in the next couple of days,
and i'm pretty sure it's gonna fail so I was just curious. I have the Sanyo
4900 currently, and I'm not eligible for a new phone with rebate, but if
insurance is giving out good phones, I might just go that route.

Also, anyone here have a review on the VI-5225 from LG?

Thanks,

Mark

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› See More: phone replacement under insurance?

"Mark L" <[email protected]> wrote in message
news:[email protected]...
>I have the Sanyo 4900 currently, and I'm not eligible for a new phone with
rebate, but if
> insurance is giving out good phones, I might just go that route.
>
> Also, anyone here have a review on the VI-5225 from LG?
>
> Thanks,
>
> Mark
>
>
*CORRECTION*... I AM eligible for the rebate

Mark

In article <[email protected]>,
"Mark L" <[email protected]> wrote:

> Was wondering what people are being offered/given for a replacement phone
> when you make the insurance claim. The reason I ask is because I think I'm
> going to be taking my phone in to have it tested in the next couple of days,
> and i'm pretty sure it's gonna fail so I was just curious. I have the Sanyo
> 4900 currently, and I'm not eligible for a new phone with rebate, but if
> insurance is giving out good phones, I might just go that route.

Typically refurbished junk, after copay.

(R=F8bert=A0M.) wrote:
> Typically refurbished junk, after copay.

Copay is $35, and they will usually send you a refurbished version of
your model of phone. If your phone is old, you will get the next
closest replacement that is currently being offered, which would also be
a refurb...

Plus, you would eliminate yourself from the Sprint Handset Upgrade
program for another 18 months.

Eric

In article <[email protected]>,
[email protected] (Eric) wrote:

> (Røbert*M.) wrote:
> > Typically refurbished junk, after copay.
>
> Copay is $35, and they will usually send you a refurbished version of
> your model of phone. If your phone is old, you will get the next
> closest replacement that is currently being offered, which would also be
> a refurb...
>
> Plus, you would eliminate yourself from the Sprint Handset Upgrade
> program for another 18 months.

Allegedly not, but in practice usually yes.

In article <[email protected]>,=20
[email protected] says...
>=20
> Plus, you would eliminate yourself from the Sprint Handset Upgrade
> program for another 18 months.
>=20
> Eric
>=20
>=20

That's been fixed, Eric. Refurbished phones do *not* reset the 18-
month "clock".

--=20
R=D8=DF
O/Siris
I work for Sprint PCS
I *don't* speak for them

In article <[email protected]>,=20
[email protected] says...
>=20
> Plus, you would eliminate yourself from the Sprint Handset Upgrade
> program for another 18 months.
>=20
>=20

Just to use myself as an example: In December, I purchased a VM4500=20
from a friend who was porting out. Before that, my N400 was=20
activated in February. The rebate eligibility tool at=20
http://www.sprintrebates.com accurately states that I still qualify=20
for the upgrade program in August.

I had one customer ask about this tonight after receiving the ERP=20
phone. I assured her it would not. Confirmed it at the above site,=20
and told her she could check it herself to see that it doesn't=20
change.

If a refurbished phone ever calls you ineligible for the rebate, we=20
can and should override it.

--=20
R=D8=DF
O/Siris
I work for Sprint PCS
I *don't* speak for them

(O/Siris) wrote:
> That's been fixed, Eric. Refurbished phones
> do *not* reset the 18- month "clock".

That's good to hear. It's nice to know that Sprint recognizes that
if a customer has to have a phone replaced, that its not always their
fault, and will still reward them with the upgrade program.

Eric

In article <[email protected]>,
[email protected] (Eric) wrote:

> (O/Siris) wrote:
> > That's been fixed, Eric. Refurbished phones
> > do *not* reset the 18- month "clock".
>
> That's good to hear. It's nice to know that Sprint recognizes that
> if a customer has to have a phone replaced, that its not always their
> fault, and will still reward them with the upgrade program.

Its not fully fixed. The clock will be wrong, but the CSR is supposed to
catch that its a replacement phone. And you know how good CSRs are about
being knowledgeable?

(Robert=A0M.) wrote:
> Its not fully fixed. The clock will be wrong, but
> the CSR is supposed to catch that its a
> replacement phone. And you know how good
> CSRs are about being knowledgeable?

Well, it is at least a step in the right direction. Before, anyone who
would have a replacement phone would be told a flat out "Sorry, we can't
help you"... but now, even if you get a difficult CSR, you have a leg to
stand on and point out that you swapped phones only because the original
was defective. Therefore, still letting you qualify for the Handset
Upgrade Program.

Eric

In article <[email protected]>,
[email protected] (Eric) wrote:

> (Robert*M.) wrote:
> > Its not fully fixed. The clock will be wrong, but
> > the CSR is supposed to catch that its a
> > replacement phone. And you know how good
> > CSRs are about being knowledgeable?
>
> Well, it is at least a step in the right direction. Before, anyone who
> would have a replacement phone would be told a flat out "Sorry, we can't
> help you"... but now, even if you get a difficult CSR, you have a leg to
> stand on and point out that you swapped phones only because the original
> was defective. Therefore, still letting you qualify for the Handset
> Upgrade Program.

Hopefully it works that way. I'm waiting to receive a replacement for my
defective 5400. Apparently there is a giant file of "known Sanyo
issues", and Sprint folks will suddenly clam up if you mention it.

My theory is that some chips get hot during a call, and long calls cause
the heat to negatively impact the circuitry.

I asked Sanyo and got a form letter answer:

" All issues concerning Sanyo phones have been made
available to Sprint service. Please contact Sprint to make
adjustments to any affected phones "

In article <[email protected]>,=20
[email protected] says...
>=20
> Its not fully fixed.=20
>=20

Yes it is. For refurbished phones, the clock is not reset. Period.

If you accept a corporate discount, and that requires a new account=20
number, that's not fixed yet. If you move to a different market,=20
that's not fixed yet. If you're given a new phone, that's not fixed=20
yet. But getting a refurbished phones *does not reset the 18-month=20
clock.*

You can confirm it yourself at http://www.sprintrebates.com

--=20
R=D8=DF
O/Siris
I work for Sprint PCS
I *don't* speak for them